• International Journal of Quality Innovation
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• 제4권1호
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• pp.116-130
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• 2003

The gap-based SERVQUAL model is a popular service quality determinant due to its superior diagnostic capacity over alternative explanatory frameworks. However, some researchers criticize the performance of the SERVQUAL model and propose alternative service Quality measurement constructs. Nevertheless, it is argued that the superior diagnostic capacity of SERVQUAL is its key strength; and that any criticism made of it when making comparison with alternative models does not reflect the differing nature of scales of statistical analysis. Arguably, the only limitation of a gap-based model is misinterpretation of customers' evaluation and perception of a service. In this research, the gap score is transformed into a ratio score. Also, empirical tests and implications are presented to support this alternative contribution to the body of knowledge.

• 디지털산업정보학회논문지
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• 제13권1호
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• pp.37-48
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• 2017

As the risk of technical leakage is increasing, technology protection support systems for small and medium-sized businesses have gained attention. This paper analyzed the perception gap of the user and policy-maker regarding technology protection support systems. First, to identify key elements of technology protection support systems and construct measurement factors, interviews with experts are conducted. Then, surveys are conducted to analyze the perception differences between the users and policy-makers. Factor analysis and ANOVA have been utilized to analyze survey results. The result shows that the perception gaps exist in the following areas: management system, cost reduction, copyright protection, customer satisfaction, leakage prevention, and awareness. To enhance the effectiveness of technology protection support systems, this paper suggests technology protection support systems should be customized in terms of the company's size and type of busines.

• 대한전기학회:학술대회논문집
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• 대한전기학회 1996년도 하계학술대회 논문집 A
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• pp.83-85
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• 1996

Major cause of defects in steam generator tubes at nuclear power plant is the accumulation of magnetite and other byproducts of corrosion in the crevice gap between support plates and tubes. Since damaged tubes result in contamination of the secondary coolant by the radioactive primary coolant, they represent a safety hazard. Early detection of magnetite buildup is, therefore, imperative in order to take remedial measures such as chemical flushing. Although the eddy current testing is being used for the inspection of steam generator tubes, the interpretation of resulting signals is generally a difficult task. This paper uses the phase of sensor coil emf as the test signal to find a way of easier signal interpretation. Numerical study using FEM shows that the shape of resulting signal is good for identifying the relative position of the probe to the support plate, and for discreminating the different shapes and degrees of magnetite buildup in the crevice gap region.

• 한국병원경영학회지
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• 제19권2호
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• pp.22-33
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• 2014

The purpose of this study was to support for quality improvement of educational curriculum on hospital administrator through the comparison of competence of new employee and need of field experts based on NCS. The participants of this study were implemented the self-report survey about competency and need on job skills of hospital administrator. According to the comparison, it is defined the point that is needed curriculum improvement and the competency gap between hospital and university hospital. This is support to be establish the base for the qualified education and training program for hospital administrators. NCS is useful as standardized tool for identify the gap between need and competency and as suggestion for education improvement of hospital administrator.

• 문화기술의 융합
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• 제9권6호
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• pp.33-39
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• 2023

2023년 코로나19가 4급 감염병으로 전환되며 안정추세에 접어들었지만 특수교육 현장에서는 코로나19 기간 동안 원격 수업 등 비대면 학습상황으로 인해 발생한 장애학생의 학업, 사회적 발달 격차를 지원하는 것의 중요성이 대두되고 있다. 이에 본 연구에서는 코로나19이후 장애학생의 교육 현황과 학업 결손을 파악하고 이를 지원하기 위해 17개시도 특수교사 2,214명을 대상으로 설문조사를 실시하고 결과를 분석하였다. 연구 결과, 코로나19로 인해 장애학생들은 학업, 정서, 행동 측면에서 발달지연과 교육격차가 심화되었고 이를 지원하기 위한 방안으로 인력지원, 심리상담, 정서행동에 대한 의료적 지원 요구가 높게 나타났다. 본 연구결과를 토대로 후속 결과를 제안하였다.

• 한국소음진동공학회논문집
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• 제16권9호
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• pp.904-911
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• 2006

A modified energy method for the fretting wear of the steam generator tube is proposed to calculate the wear-out depth between the nuclear steam generator tube and its support. Estimation of fretting-wear damage typically requires a non-linear dynamic analysis with the information of the gap velocity and the flow density around the tube. This analysis is very complex and time consuming. The basic concept of the energy method is that the volume wear rate due to the fretting-wear phenomena Is related to work rate which is time rate of the product of normal contact force and sliding distance. The wearing motion is due to dynamic interaction between vibrating tube and its support structure, such as tube support plate and anti-vibration bar. It can be assumed that the absorbed work rate would come from turbulent flow energy around the vibrating tube. This study also numerically obtains the wear-out depth with various wear topologies. A new dissection method is applied to the multi-span tubes to represent the vibrational mode. It turns out that both the secondary side density and the normal gap velocity are important parameters for the fretting-wear phenomena of the steam generator tube.

• 한국압력기기공학회 논문집
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• 제11권2호
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• pp.68-74
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• 2015

Time domain response analysis for vibro-impact nonlinear behavior of multi-span tube with loose supports was performed using commercial FEA code and user subroutine. Support geometry of multi-span tube with a finite gap is realistically modeled by analytical rigid surface. Model of hydrodynamic force is based on the Qusai-steady model which accounts for the inclined angle of relative flow velocity and time delay between flow force and resulting tube motion. During tube vibration from flow loading, impact and friction at the support location is simulated using commercial FEA code with master slave contact algorithm. Analysis results has reasonable agreement with those of references and test experience. Plan of further refinement of analysis model and future test verification is briefly introduced.

• 한국비블리아학회지
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• 제21권1호
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• pp.149-160
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• 2010

본 연구는 보편적 권리로서의 지역주민의 정보접근권의 보장을 위해 공공도서관 기반시설의 지역 간 격차 해소가 필요하다는 입장에서 중앙정부의 공공도서관에 대한 효과적인 재정지원 방안을 수립하는 것을 목표로 수행되었다. 이를 위하여 우선 국가도서관통계시스템에 2008년 12월 31일을 기준으로 입력된 공공도서관 연면적, 사서 수, 장서수, 예산, 자료구입비 등을 16개 광역지자체 별 인구 1인당 및 1관 당 평균을 비교 분석하여 지역 간 격차 현황을 제시 하였다. 또한 공공도서관의 재원구조와 2010년 광역 지역발전특별회계 도입에 따른 재정지원내용의 변화와 문제점을 조사하여 국가가 편성하는 국고보조금제도로의 전환을 중심으로 공공도서관 재정지원제도의 개선 방안을 제시하였다.

• Asian Journal of Business Environment
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• 제3권2호
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• pp.5-15
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• 2013

Purpose - This pilot study explores the gap between venture capitalists and young business graduates in Pakistan. Though the young graduates remain enthusiastic about choosing entrepreneurship as a profession, their success is subject to financial constraints. Research design, data, methodology - We administered a Likert-scale based questionnaire to 200 business graduates from June to July 2012, and interviewed ten venture capitalists from Islamabad and Lahore-two highly business oriented cities of Pakistan-to collect the data. The survey participation was on a voluntary basis without any financial sponsorship. Findings- There is a communication gap between the two parties (venture capitalists and business graduates), and a lack of trust in the entrepreneurial education and training offered in the educational institutions in Pakistan. The study, however, reveals the leading role of the Government in reducing this gap through certain measures. Conclusions - Some measures that can reduce the gap between venture capitalists and young graduates are: association of business schools with industry; financial institutions'initiatives to financially support the small and medium level projects of the economics and business students during their studies; establishment of placement bureaus in the business schools; and organization of regular open houses in the universities.

• KIEAE Journal
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• 제13권3호
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• pp.121-128
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• 2013

There is a rental housing policy in Korea to support low income citizen. However, the living condition of tenants through this rental program is not work for improving, unlike the initial purpose of providing rental housings. Rental housings, which were planned to improve the residential welfare and enhance self-reliance ability of low income groups and the elderly. It's not effective any more in terms of policy purpose. To solve this problem, plans are needed to support for the construction by Farm-Housing(FH) so that the residents of can support their self-reliance by promoting creating jobs and cooperation. This paper analyze and propose some solution in terms of legal system, financing and streamlining of planing process and permission to support FH program. The paper focus purpose to help identify a new area through such proposals and retain a power of leading technology by bridging the gap between the realistic aspect and ideal aspect.