• 유통과학연구
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• 제13권10호
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• pp.101-108
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• 2015

Purpose - The convenience store business sector in South Korea has contributed to economic growth and job creation, and the growth potential of this market segment remains very high. In addition, service value is a more important factor than price in determining purchase intention. Research in the convenience store market is relatively very low compared to other retail sectors. In particular, research on service quality for the convenience of retailers who examine and analyze customer behavior and service quality factors used in the convenience store side of the situation is very inadequate. We have investigated the relationship of store service quality, service satisfaction, and store loyalty. In addition, we have examined the way service value moderates the relationship among these variables. Research design, data, and methodology - The questionnaire was developed using modified and supplementary questions based on the KD-SQS and RSQS models. The study suggested a theoretical model composed of 15 hypotheses on the relations between theoretic variables, and surveys conducted with consumers in discount stores in the Seoul and Gyunggi Metropolitan area in order to verify the hypotheses. We used the SPSS/PC statistical packages to analyze the results. The number of surveys used was 227. Moreover, a structural equating model was also used to analyze the reliability and validity of the composing elements and to verify the suggested hypotheses. Results - The overall results of this study are as follows. First, all service quality elements have a significant effect on service satisfaction. Second, all service quality elements have a significant effect on store loyalty. Third, service satisfaction has a significant effect on store loyalty. Finally, when the participants were divided into high and low service value the results of the multiple regression analyses showed that only the relationship between policy of service quality and satisfaction, and human interaction and policy of service quality and loyalty were significant. The implications are discussed based on the findings of the study. Conclusions - First, through direct hypotheses testing, we confirmed that the convenience service quality positively impacts the service satisfaction and loyalty of buyers. In particular, the reliability, origin benefit, and promotion were found to have more influence on satisfaction and loyalty of consumers of a convenience store. Further, for the service quality of the convenience for the consumer loyalty, greater human interaction was a high-value and statistically significantly higher than the degree of improvement in consumer loyalty. This underscores the importance of education and human services management of employees working in a convenience store. In particular, frequent changes in personnel generate results that negatively impact loyalty with customers. These results may lead to a serious problem in the economics of the store. Therefore, it should enhance the value of services through the establishment of training and compensation for employees. In addition, a certain educational level is required as well as a basis for compensation and retention.

• 디지털융복합연구
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• 제10권1호
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• pp.309-315
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• 2012

모바일 네트워크 및 디바이스가 빠르게 발전하면서 스마트폰의 보급이 확산되고, 이를 활용한 다양한 부가 서비스들도 성장함에 따라 다양한 서비스를 제공할 수 있는 스마트폰은 향후 가장 주목 받는 기술로 전망되고 있다. 모바일 환경이 빠르게 발전하면서 기존의 PC에서 이루어지던 서비스가 모바일 환경으로 바뀌고 있다. 현재 사용자 추천 서비스를 위해 사용자 상황정보 모델링을 통해 사용자에게 맞는 서비스가 이루어져야 한다. 개인화 추천 서비스를 위해서는 상황인식 기술이 필수적이고, 상황인식을 위해서 상황정보의 적절한 표현 및 정의가 필요하다. 상황정보를 표현하기 위한 방법에는 온톨로지 기반 모델이 표현법이 가장 뛰어나고, 널리 쓰이고 있다. 본 논문에서는 사용자 개인화 추천 서비스를 위하여 상황 정보의 OWL 모델링을 통해 상황을 정의하였으며, 상황 추론을 위하여 추론규칙과 추론엔진을 사용한 서비스 기법을 제시하였다.

• 한국콘텐츠학회논문지
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• 제13권11호
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• pp.1-10
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• 2013

방송통신융합을 통해 양방향 기능이 방송에서 차지하는 비중이 점차 확장되고 있지만, 위성방송의 경우 양방향 기능이 IPTV나 케이블TV에 비해 뒤쳐져 이에 대한 전략적 서비스로 PVR이 도입되었다. 본 연구는 위성방송가입자들의 PVR 이용행태분석을 통해 현재 도입되고 있는 클라우드 PVR의 주력 서비스 방향에 실증적 정보를 제공하고자 하였다. 위성방송가입자들의 PVR 이용분석 결과, 주된 PVR 이용기능은 '시간대 이동(time-shifting)'으로 나타났으며, PVR의 이용이 많은 이용자일수록 TV 시청량이 증가하는 것으로 분석되었다. 또한 PVR이 방송프로그램을 시청하는데 있어 장르의 집중(concentration)보다는 다양화(diversification)를 가져오는 것으로 나타났다. 결과적으로 PVR의 활성화는 온에어 방송의 시청시간을 자유롭게 변경함으로써 TV이용의 증가 및 다양한 장르의 시청유도에 긍정적 영향을 미치는 것으로 분석되었다.

• 한국도서관정보학회지
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• 제42권3호
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• pp.311-330
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• 2011

본 연구는 국립세종도서관의 건립에 따른 운영기본계획을 수립하여 도서관 개관 초기부터 차질 없는 운영이 가능하도록 하는데 목적을 두고 수행되었다. 국립세종도서관의 비전은 행정정책분야의 특성화 도서관으로 정립하며, 부수적으로 지역 주민을 위한 공공도서관의 일반적인 기능과 국립중앙도서관의 분산 보존서고의 역할을 겸하는 것으로 정리하였다. 이러한 역할에 충실하도록 본 연구에서는 국립세종도서관의 경영환경을 분석하고, 정책정보서비스 활성화 방안과 장서개발 계획을 제안하였다. 국립세종도서관의 비전과 내외부 환경분석을 위해 도서관 실무자들을 대상으로 면담조사를 하였으며, 정책정보서비스 활성화 전략을 모색하기 위해서 세종시 이전 부처의 공무원을 대상으로 설문조사를 실시하고, 그 결과를 분석하여 수록하였다.

• 정보화정책
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• 제30권3호
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• pp.92-121
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• 2023

음악 스트리밍 서비스는 음악 소비 과정에서 사용자와의 다양한 상호작용이 발생한다는 점에서 사용자 경험(User Experience: UX)에 대한 이해가 중요하다. 본 연구는 사용자 경험의 '구조'(Structure)를 분석한 선행연구, 음악 서비스 사용자가 중요하게 생각하는 '품질 특성'(Quality Characteristics)에 관한 선행연구를 토대로 음악 스트리밍 서비스의 사용자 경험 모델을 개발하고 그 타당성을 검증하였다. 음악 스트리밍 서비스 사용자를 대상으로 한 설문 데이터를 분석한 결과, 기능성(검색, 브라우징, 개인화된 추천), 유저 인터페이스 사용성, 콘텐츠 품질(현재성, 충분성, 관련성), 금전적 비용이 해당 서비스에 관한 사용자 경험 결과(사용자 만족)를 결정하는 주요 요인인 것으로 밝혀졌다. 또한, 국내 서비스들과 글로벌 서비스를 비교한 결과, 기능성과 콘텐츠 품질에 대해서 사용자 경험의 차이가 있는 것으로 나타났다. 본 연구에서 제안한 음악 스트리밍 서비스 사용자 경험 모델은 관련 이론 기반 연구에 새로운 토대가 될 수 있으며, 실제 플랫폼들 간의 경쟁 구도 및 그들의 경쟁 전략에 대한 의미 있는 시사점을 제공한다.

• 보건의료산업학회지
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• 제8권3호
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• pp.63-73
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• 2014

This research seeks opinions and development plan in forceful measures of qualifying examinations analyzing awareness of people in charge of medical tour about the qualifying examination system of international medical tour coordinator. The result of research shows the relatively positive awareness towards the qualifying examination and its system of international medical tour coordinator. Regarding the examination subjects, score about the necessity of subject where medical professionalism is considered marked high(4.01). About whether they would take the test or not, there was careful difference in the awareness of examination system(0.019) and operation method(0.004.). For the qualifying examination to be settled and thus to reinforce the professionalism, it is considered essential to have improvement in the problems of treatment towards acquisitors of certificate and awareness of field regarding the certificate, and review of supplementary subject aimed at the reinforcement of medical professionalism in terms of examination subjects.

• 보건의료산업학회지
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• 제8권4호
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• pp.121-130
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• 2014

To devise a plan to efficiently control and cope with musculoskeletal disorders, this study conducted a self-administered survey among dental hygienists working at dental clinics in Daegu. The data were collected from December 1, 2013 to February 28, 2014, and drew the following conclusions. For body posture for medical procedures, at lower levels in their careers, the hygienists' head and back were more bent; at higher levels in their careers, the their shoulders, body and hips were more bent; and at higher levels in their careers, their assistance posture in general was more bent. Hygienists with longer years of experience had more pain in the neck and the arms/elbows. Respondents engaged in medical treatment services were more likely to have pain in their arms/elbows, and those engaged in assisting in medical treatment and consulting and insurance services were more likely to have pain in their necks. It is necessary to recognize the seriousness of musculoskeletal disorders, provide specific education through supplementary training and relevant seminars, and avoid repetitive use of the same muscle or joint through environmental improvement of dental clinics, and personal efforts should be made to maintain good posture.

• 산업경영시스템학회지
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• 제34권4호
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• pp.72-81
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• 2011

In this paper, we propose adaptive convergence security policies and management technologies to improve security assurance in the home networking environment. Many security issues may arise in the home networking environment. Examples of such security issues include the user privacy, the service security, the integrated networking security, the middleware security and the device failure. All these security issues, however, should be fulfilled in phase due to many difficulties including deployment cost and technical complexity. For instance, fundamental security requirements such as authentication, access control and prevention of crime and disaster should be addressed first. Then, supplementary security policies and diverse security management technologies should be fulfilled. In this paper, we classify these requirements into three categories, a service authentication, a user authentication and a device authentication, and propose security policies and management technologies for each requirement. Since the home gateway is responsible for interconnection of many home devices and external network access, a variety of context information could be collected from such devices.

• 한국약용작물학회지
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• 제4권3호
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• pp.265-268
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• 1996

치자나무의 재배실태(栽培實態)와 문제점(問題點)을 파악(把握)하기 위하여 5년간(年間) 재배(栽培)한 결과(結果)를 대상(對象)으로 조사(調査)한바에 따르면, 조숙(早熟), 다수확(多收穫) 치자나무의 품종개발(品種開發)이 시급(時急)하며 소목묘(掃木苗), 상토(床土), 생장조절제(生長調節劑), 삽목시기(揷木時期)등의 시험(試驗)에 의한 삽목묘(揷木苗) 재배법(哉培法) 개발(開發)이 시급(時急)하다. 본포(本圃)에 재식(栽植)된 치자나무의 재식년도(栽植年度), 재식밀도(栽植密度), 추비시기(追肥時期), 추비양(追肥量) 등에 의한 재배법(栽培法) 개발(開發)이 요구(要求)되며, 병충해(病蟲害) 방제(防除)는 농약(農藥)이 아닌 영양요구(榮養要求) 시비(施肥)와 유기농법(有機農法)에 의한 내병충성(耐病蟲性) 재배법(栽培法)의 연구(硏究)가 필요(必要)하다.

• 대한인간공학회지
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• 제29권3호
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• pp.297-310
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• 2010

The purpose of this study is to investigate the user characteristics in different age groups by investigating the level of satisfaction and preference of design and function of mobile phone. 160 subjects participated in the experiment. Subjects with different ages were selected and divided into four groups: young age group (20 to less than 45), $1^{st}$ middle age group (45 to less than 55), $2^{nd}$ middle age group(55 to less than 65), and elderly group(over 65). A questionnaire was developed based on the previous design guideline, and additional questions were made to test newly developed function and design of the mobile phone. In particular, depth interviews were conducted in order to have a proper response from old subjects who have difficulties in completing written questionnaire. In result, it was found that except for price the major criterion to purchase mobile phone was the design, and the function of phone was the next except for elderly group. In the case of elderly group, the screen size is the first. Statistical results indicated that 37.5% of the young age group, 22.5% of $1^{st}$ middle age group, 22.5% of $2^{nd}$ middle age group and 10.0% of the elderly group preferred the design to function when they purchase mobile phones. Most elderly people were not satisfied with the supplementary function of the mobile phone. The $1^{st}$ middle age group did not know exactly how to use the supplementary service although they were willing to use it. Regarding the emotional preference on the type of phone, the sliding type was preferred most. Current results can be used to anticipate the future trend of mobile phone and design a user-friendly product for the aged population.