Structural Relationship Between Quality of Medical Service, Patients'Emotional Attachment, Customer Satisfaction, and the Customer Behavioral Intention of Small and Medium Hospitals - Mediating Effect of Emotional Attachment and Customer Satisfaction - (중소병원의 의료서비스 품질, 감정적 애착, 고객만족, 행동의도의 구조적 관계 연구 - 감정적 애착, 고객만족 매개효과를 중심으로 -)
-
- The Korean Journal of Health Service Management
- /
- v.13 no.2
- /
- pp.27-38
- /
- 2019