• Journal of Distribution Science
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• v.17 no.8
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• pp.107-118
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• 2019

Purpose - The present study examines the effect of service employees' experienced customer incivility through their emotional exhaustion. We identified service employees' emotion regulation ability as a boundary condition (i.e., moderating variable) that decreased the positive relationship between service employees' experienced customer incivility and their emotional exhaustion. Furthermore, we also investigated the negative relationship between service employees' experienced customer incivility and their service performance via emotional exhaustion. Research design, data, and methodology - Drawing on AET (affective event theory) and COR (conservation of resources) theory, we developed three research hypotheses (i.e., mediation, moderation, and moderated mediation). Online panel survey data from 552 frontline employees at several service organizations (e.g., department stores, retail stores, hotels, restaurants, airlines, banking, insurance company, and etc) in South Korea were examined. To assess two types of validity (i.e., convergent and discriminant validity) and reliability of measurement model, we employed the CFA (confirmatory factor analysis) using M-plus 8.2 software. Internal consistency also was tested by Cronbach' α. In addition, we employed the SPSS PROCESS MACRO 2.16, which was recommended by Hayes (2013, 2015), to estimate mediation, moderation, and moderated mediation effects. Results - As predicted, the negative relationship between service employees' experienced customer incivility and their service performance was mediated by emotional exhaustion. Furthermore, service employees' emotion regulation ability also played a significant moderating role of the relationship between service employees' experienced customer incivility and emotional exhaustion, such that this relationship was less pronounced when service employees had a high level of their emotion regulation ability than when thir emotion regulation ability was low. Service employees' emotion regulation ability further moderated this mediation effect of service employees' experienced customer incivility on service performance through emotional exhaustion. These findings have theoretical implications for employees' experienced customer incivility and emotion regulation ability research and provide managerial implications for practitioners. Conclusions - This study empirically elaborated the previous model of service employees' experienced customer incivility and personal resource (e.g., emotion regulation ability) literature by presenting the findings that service employees' experienced customer incivility influences their service performance via emotional exhaustion and that emotion regulation ability effectively reduces this negative effect.

• The Journal of Society for e-Business Studies
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• v.18 no.2
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• pp.223-240
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• 2013

RFID(Radio Frequency Identification) is use of an RFID tag applied to object for the purpose of identification and tracking using radio waves. Recently, it is being actively researched and introduced in logistics and manufacturing. RFID portals in supply chains are meant to identify all the tags within a given interrogation zone. Hence the hardware and software mechanisms for RFID tag identification mostly focus on successful read of multiple tags simultaneously. Such mechanisms, however, are inefficient for determining moving direction of tags, sequence of consecutive tags, and validity of the tag reads from the viewpoint of workflow. These types of problems usually cause many difficulties in RFID portal implementation in manufacturing environment, there by having RFID-system developers waste a considerable amount of time. In this research, we designated an RFID portal system with SDO(Sequence, Direction, and Object-flow)-perception capability by using fundamental data supplied by ordinary RFID readers. Using our work, RFID system developers can save a great amount of time building RFID data-capturing applications in manufacturing environment.

• Restorative Dentistry and Endodontics
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• v.19 no.2
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• pp.345-371
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• 1994

Restorative procedures can lead to weakening tooth due to reduction and alteraton of tooth structure. It is essential to prevent fractures to conserve tooth. Among the several parameters in cavity designs, cavity isthmus and depth are very important. In this study, MO amalgam cavity was prepared on maxillary first premolar. Three dimensional. finite element models were made by serial photographic method and cavity depth(1.7mm, 2.4mm) and isthmus (11 4, 1/3, 1/2 of intercuspal distance) were varied. linear, eight and six-nodal, isoparametric brick elements were used for the three dimensional finite element model. The periodontal ligament and alveolar bone surrounding the tooth were excluded in these models. Three types model(B, G and R model) were developed. B model was assumed perfect bonding between the restoration and cavity wall. Both compressive and tensile forces were distributed directly to the adjacent regions. G model(Gap Distance: 0.000001mm) was assumed the possibility of play at the interface simulated the lack of real bonding between the amalgam and cavity wall (enamel and dentin). When compression occurred along the interface, the forces were transferred to the adjacent regions. However, tensile forces perpendicular to the interface were excluded. R model was assumed non-connection between the restoration and cavity wall. No force was transferred to the adjacent regions. A load of 500N was applied vertically at the first node from the lingual slope of the buccal cusp tip. This study analysed the displacement, von Mises stress, 1 and 2 direction normal stress and strain with FEM software ABAQUS Version 5.2 and hardware IRIS 4D/310 VGX Work-station. The results were as follows: 1. G model showed stress and strain patterns between Band R model. 2. B model and G model showed the bending phenomenon in the displacement. 3. R model showed the greatest amount of the displacement of the buccal cusp followed by G and B model in descending order. G model showed the greatest amount of the displacement of the lingual cusp followed by B and R model in descending order. 4. B model showed no change of the displacement as increasing depth and width of the cavity. G and R model showed greater displacement of the buccal cusp as increasing depth and width of the cavity, but no change in the displacement of the lingual cusp. 5. As increasing of the width of the cavity, stress and strain were not changed in B model. Stress and strain were increased on the distal marginal ridge and buccopulpal line angle in G and R model. The possibility of the tooth fracture was increased. 6. As increasing of the depth of the cavity, stress and strain were not changed in B and G model. Stress and strain were increased on the distal marginal ridge and buccopulpal line angle in R model. The possibility of the tooth fracture was increased.

• Journal of KIISE:Software and Applications
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• v.32 no.10
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• pp.1003-1012
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• 2005

The most significant difference of embedded systems from general purpose systems is that embedded systems are allowed to use only limited resources including battery and memory. Especially, the number of applications increases which deal with multimedia data. In those systems with high data computations, the delay of memory access is one of the major bottlenecks hurting the system performance. As a result, many researchers have investigated various techniques to reduce the memory access cost. Most programs generally have locality in memory references. Temporal locality of references means that a resource accessed at one point will be used again in the near future. Spatial locality of references is that likelihood of using a resource gets higher if resources near it were just accessed. The latest embedded processors usually adapt cache memory to exploit these two types of localities. Processors access faster cache memory than off-chip memory, reducing the latency. In this paper we will propose the enhanced dynamic allocation technique for structure-type data in order to eliminate unused memory space and to reduce both the cache miss rate and the application execution time. The proposed approach aggregates fields from multiple records dynamically allocated and consecutively remaps them on the memory space. Experiments on Olden benchmarks show $13.9\%$ L1 cache miss rate drop and $15.9\%$ L2 cache miss drop on average, compared to the previously proposed techniques. We also find execution time reduced by $10.9\%$ on average, compared to the previous work.

• Journal of KIISE:Software and Applications
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• v.34 no.10
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• pp.900-909
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• 2007

This paper describes an experiment on the evaluation of human sensibility by monitoring responses to changes In the frequency and amplitude of a tactile display system. Preliminary tasks were performed to obtain effective adjectives concerning texture perception. The number of collected adjectives was originally 33. This number of adjectives was reduced to 14 by a suitability survey that asked whether an adjective is suitable for expressing a texture feeling. Finally after performing a semantic similarity evaluation, the number of adjectives was further reduced to ten and these ten were used in the main experiment. In the main experiment, selected sandpaper types and 15 selected combinations of frequencies and amplitudes of a tactile display were utilized to quantitatively evaluate the ten adjectives using a bipolar seven-point scale. The data show that a relationship exists between the independent variables(frequency, amplitude, and grit site) and the dependent variable(perceived texture). That is, the change of frequency and amplitude is directly related to perceived roughness or essential elements of human tactile sensitivity found in the preliminary experiment.

• The KIPS Transactions:PartD
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• v.12D no.4 s.100
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• pp.583-588
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• 2005

Being able to resolve huge problems deriving from integration of information systems in-house or business to business, the web service that uses the XML standard technology has recently taken a quick dominance the next generation e-business bases. It's one constant concern how to integrate, change, and maintain such systems as based on certain technologies according to the changes to information technology, which is on the ongoing process of evolution. To help solve those problems, OMG suggested a new software architecture called MDA(Model Driven Architecture). MDA runs a process that establishes a platform independent model(PIM), which is an analysis model used as part of the existing development procedures, and automatically converts it into a platform specific model(PSM), a design model, based on the established PIM. Such automatic conversion has lots of benefits including easy support for diverse platforms, reducing the coding time that usually consume a great deal of the developer's effort, and facilitating quality control in the aspect of development processes. By applying the MDA development process to a new web service development, you can choose web service as the target platform at the PIM of MDA and express PSM with a web service model, WSDL. This study set out to classify the web service development or integration processes by the provider md requester to identify the types of web service development processes, and to apply the MDA development process to web service development, thus suggesting a new kind of web service development process that can be referred to by both the web service provider and requester.

• The KIPS Transactions:PartD
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• v.12D no.4 s.100
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• pp.589-600
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• 2005

Application developers need effective reuseable methodology to meet rapidly changes and variety of users requirements. Product Line and CBD(Component Based Development) offer the great benefits on quality and productivity for developing the software that is mainly associate with reusable architectures and components in a specific domain and rapidly changing environments. Product line can dynamically focus on the commonality and variety feature model among the products. The product line uses the feature modeling for discovering, analyzing, and mediating interactions between products. Reusable architectures include many variety plans and mechanisms. In case of those architecture are use in product version for a long time, It is very important in architecture product line context for product line design phase. Application developer need to identify the proper location of architecture changing for variety expression. It is lack of specific variety managements to design the product line architecture until nowdays. In this paper, we define various variety types to identify the proper location of architecture changing for variety expression and to design the reusable architecture. We also propose architecture variety on feature model and describe variety expression on component relations. We implemented the web learning system based on the methodology. We finally describe how these methodology may assist in increasing the efficiency, reusability, productivity and quality to develop an application. In the future, we are going to apply the methodology into various domain and suggest international and domestic's standardization.

• Journal of Distribution Science
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• v.13 no.5
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• pp.83-90
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• 2015

Purpose - This research aims to understand the different behaviors of consumers according to cognitive age. Specifically, this research is focused on pro-social behavior. Pro-social behavior is defined as behavior benefiting others, rather than behavior benefiting one's self. It often entails individual risk or cost, such as when giving resources to others, waiting in line, asking for or paying a fair price, or risking one's life in battle. Therefore, we sought to understand consumer psychology and cognitive age as a reflection of inner psychology. People frequently perceive themselves as younger or older than their chronological ages. This self-perceived or cognitive age is a subjective age perception independent of actual chronological age. The discrepancy degree between chronological and cognitive age represents how much individuals perceive themselves as younger than they are. This study examines the gap in donation intention based on cognitive age. In order to investigate cognitive age, composed of four sub-categories (feel-age, look-age, do-age, and interest-age), this study explores the differential donation intention based on cognitive age, which determines the relationship between the young age and old age. Research design, data, and methodology - Data research was conducted by gathering 216 survey samples, excluding those with unreliable answers. Data coding and cleaning were used and SPSS 19.0 software for the data analysis. The respondents were categorized into two types, younger cognitive ages and older cognitive ages. Additionally, we analyzed the moderating variables. In particular, we used cognitive age degree and congruency level (cognitive age low vs. cognitive age high) × (congruency close vs. congruency distant) between - subjects design. First, regression was done to verify the difference between chronological age and cognitive age. Second, a t-test was done to verify the difference of cognitive age level in donations. Third, ANOVA (analysis of variance) was done to verify the difference between cognitive age and congruency in donations. Last, ANOVA was done to verify the difference between cognitive age and moral judgments in donations. Result - The results show most respondents perceive themselves as younger than their chronological ages. In particular, older respondents feel they are younger than their actual age. Moreover, the result of the comparison between low degree and high degree groups of cognitive age, show high donations at the higher degree of cognitive age groups. In addition, the closer the distance to the beneficiaries, the higher the donation in high degree cognitive age groups. The higher moral judgment groups also show relatively high contributions in lower degree cognitive age groups. Conclusions - Donations belong to the category of pro-social behavior reflecting an individual's psychological state. Therefore, it is important in understanding cognitive age. This study implies that it is necessary to take into account both cognitive age and chronological age when segmenting donors. Moreover, this study confirmed that there are different factors affecting the motives behind donations. Thus, it may be utilized to create differential donation strategies.

• Journal of the Society of Disaster Information
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• v.11 no.1
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• pp.73-88
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• 2015

Due to the cases of recent global warming and unusual weather etc., large-scale natural disasters such as typhoons, floods, snow damage occur frequently across the continents such as Southeast Asia and North America, South America etc. and risks of earthquakes and tsunami are also increasing gradually in Korea which has been regarded as a safe zone and disaster types are also being diversified such as typhoons, floods, heat waves, heavy snow and damage scale is also enlarged. In addition, due to geographical characteristics or lack of infrastructure, disasters tended to occur intensively around a specific region or city in the past but disasters occur throughout the country in recent years so preparation for disaster prevention has emerged as an urgent challenge issue. Therefore, considering that the plan of obtaining the effective feedback function of disaster Information is very important in the proactive and software aspects for disaster reduction, this paper analyzed this three aspects of contents, procedural and contextual aspects and proposed the plan. First, in the content aspect, building disaster prevention information communication Infrastructure, building urban and regional disaster prevention system, obtaining concurrency and sharing of information and second, in the procedural aspect, active utilization of ICT(Information and Communication Technology) of the prevention stage, disaster prevention information collection and analysis reinforcement of the preparation stage, improvement of decision-making structure and field command system of the response stage, recovery system related information promotion of the recovery stage were proposed as alternatives and finally, in the contextual aspect, if disaster prevention information is effectively managed through maintenance of disaster prevention information related systems, obtaining domainality by disaster prevention work, improvement of the ability to judge the situation, obtaining comprehensive and feedback function etc, it is considered to significantly contribute to reducing natural disasters.

• Korean Journal of Remote Sensing
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• v.35 no.6_4
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• pp.1327-1339
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• 2019

Surface reflectance obtained by absolute atmospheric correction from satellite images is useful for scientific land applications and analysis ready data (ARD). For Landsat and Sentinel-2 images, many types of radiometric processing methods have been developed, and these images are supported by most commercial and open-source software. However, in the case of KOMPSAT 3/3A images, there are currently no tools or open source resources for obtaining the reflectance at the top-of-atmosphere (TOA) and top-of-canopy (TOC). In this study, the atmospheric correction module of KOMPSAT 3/3A images is newly implemented to the optical calibration algorithm supported in the Orfeo ToolBox (OTB), a remote sensing open-source tool. This module contains the sensor model and spectral response data of KOMPSAT 3A. Aerosol measurement properties, such as AERONET data, can be used to generate TOC reflectance image. Using this module, an experiment was conducted, and the reflection products for TOA and TOC with and without AERONET data were obtained. This approach can be used for building the ARD database for surface reflection by absolute atmospheric correction derived from KOMPSAT 3/3A satellite images.