• 한국프랜차이즈경영연구
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• 제8권4호
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• pp.21-32
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• 2017

Purpose - In hotel business, how to build the relationship between leader and employees is very important, because it affects on the customer satisfaction. Thus, this research examines the effect of authentic leadership on job performance in the context of hotel industry and identifies mediating roles of organizational engagement, job satisfaction, and creativity in the relationship between authentic leadership and job performance. This study suggests the guidelines for how hotel companies should improve employee productivity and build a desirable organizational culture by presenting employee attitudes and behavioral models that explain the relationship between leaders and employees. Research design, data, and methodology - This study examines the structural relationship between authentic leadership, organizational engagement, job satisfaction, creativity, and job performance from the employee's perspective. Authentic leadership divide into four sub-dimensions such as self-awareness, balanced process of informations, internalized moral perspective, and relational transparency. In order to test the purposes of this study, research model and hypotheses were developed. All constructs were measured with multiple items developed and tested in the previous studies. The data were collected from 114 franchise hotel employees and were analyzed using SPSS 21.0 and Smart PLS 3.0. program. Result - The results of this study are as follows. First, authentic leadership have significant impacts on organizational engagement and creativity, but does not have impact on job satisfaction directly. Second, organizational engagement have significant impacts on job satisfaction and job performance, but does not have impact on creativity directly. Third, job satisfaction has significant impact on creativity, but does not have impact on job performance. Fourth, creativity has significant impact on job performance. Conclusions - The findings of this study indicate that hotel leaders should properly implement the authentic leadership and consider how to build a corporate culture to improve an organizational and employee productivity through authentic leadership. Due to the nature of the hotel industry, which relies heavily on human resources, hotel companies must manage their employees with authenticity in order to increase organizational engagement, job satisfaction, and creativity that affect hotel and employee productivity. If hotel employees perceive their leader's authentic leadership, they show more organizational engagement that increases creativity and leads to job performance. Finally, hotel employees can propose creative ideas only if they will be satisfied with their jobs. Therefore, the leader should develop non-monetary or monetary reward system for the employees and, make an efforts to foster creativity of the employees.

• 한국프랜차이즈경영연구
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• 제8권4호
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• pp.33-43
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• 2017

Purpose - Previous studies about corporate image generally explore how corporate image affects a company's effectiveness from the consumer view. However this study attempts to explore the impacts of corporate image (reliability, friendly, corporate social responsibility, and innovation) on employees' altruistic behaviors in the franchise industry context. This study also examine whether organizational trust and affective commitment play a mediating role in the relationship between corporate image and employees' altruistic behaviors. The authors developed several hypotheses to achieve these purposes. Research design, data, and methodology - The data were collected from employees in food-service franchise companies located in Seoul, Korea. Among a total of 363 questionnaires distributed, 294(response rate of 81%) questionnaires were returned. After excluding 18 invalid respondent questionnaires, 276 valid questionnaires(response rate of 76%) were coded and analyzed using frequency, confirmatory factor analysis, correlations analysis, and structural equation modeling with SPSS 21 and SmartPLS 3.0. Result - The findings of the study are as follows: First, friendly, CSR, and innovation had positive effects on organizational trust, but reliability did not have a significant effect on organizational trust. Second, reliability and friendly of corporate image had positive effects on affective commitment, but CSR and innovation did have a significant effect on affective commitment. Third, organizational trust and affective commitment had positive effects on employees' altruistic behaviors. Conclusions - The aim of this study is to investigate the franchise corporate image as a significant influencing factor of employees' altruistic behaviors. The data were collected from only employees from franchising companies. The findings might vary from position to position. Future studies need to collect and compare data from managers. Future studies need to consider other variables that affect employees' altruistic behaviors. For example, leadership and market orientation might influence employees' attitude and behaviors. Also, future research should include other variables and it may have limitations in sample representative because of sampling franchise corporate in Seoul. Future studies will include franchise corporate all over the country. Future studies can also consider other variables (e.g., job performance and turnover intentions) to measure employee performance at the level of individuals and identify the impact of employee performance on business performance at the level of corporate.

• 한국프랜차이즈경영연구
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• 제8권3호
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• pp.17-27
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• 2017

Purpose - In align with the increasing competition in both online and offline franchise markets caused by the increasing impact of social networking service, entrepreneurial passion(EP) of the franchise owners has crucial impact on the stakeholders. This study proposed the customer among stakeholders has the critical influence firm's success and examined the structural relationship between entrepreneurial passion(EP) and trust, identification, and loyalty from the customer's perspective. Research design, data, and methodology - This study examines the structural relationship between entrepreneurial passion(EP), trust, identification, and loyalty from the customer's perspective. More specifically, the EP were measured using three sub-dimensions such as EP-inventing(Perceived passion for inventing), EP-founding(Perceived passion for foundting), and EP-developing(Perceived passion for developing). In order to verify the research purposes, research model and hypotheses were developed. All constructs were measured with multiple items developed and tested in the previous studies. Each item was measured on a 7 point Likert-scale anchored by '1 = strongly disagree, 7 = strongly agree'. The data were collected from 449 franchise consumers through online survey and were analyzed using SPSS 21.0 and Smart PLS 3.0. statistical program. Result - The results of this study are as follows. First, EP-inventing and EP-developing have significant impacts on corporate trust. Second, EP-founding does not have significant impact on corporate trust. Third, EP-inventing and EP-founding have significant impacts on consumer identification. Fourth, EP-developing does not have impact on identification directly, but does indirectly through corporate trust as a mediator. Fifth, corporate trust and identification have significant impacts on loyalty. Conclusions - This indicates that the foodservice franchise CEOs should continuously develop new menus and service to fulfill customer needs. EP-inventing of the food franchise CEOs may enhance customer trust for higher quality of product or service, and EP-developing can also be a driving force for customer trust as it embeds belief in customers that the franchise is sustainably developing. Also, food franchise CEOs should first clarify the support process for the existing brands before developing new ones. Customers tend to lead the trend by using brands that satisfy new trends in the foodservice franchise market, and it could have identification with the trend-setting franchise. Customers do not accept if a company is different from their personal image or norms. So the franchise CEOs must create identification with customers by building corporate trust. Corporate trust influences consumer behavior and emotion, thus the franchises need to secure trust by improving product or service continuously.

• 한국프랜차이즈경영연구
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• 제8권2호
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• pp.25-36
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• 2017

Purpose - Recently, entrepreneurship education has been revitalized with interest in entrepreneurship. Entrepreneurship education is an educational service activity that is provided for entrepreneurship and individual start-up success within a certain period of time. According to previous studies on entrepreneurship and entrepreneurship, the satisfaction of entrepreneurship education affects entrepreneurship and as a result increases entrepreneurship. In recent years, the number of female entrepreneurs has also increased as the number of entrepreneurial issues has increased. Based on previous studies, this research proposed the theoretical framework about the structural relationships among mentoring quality (career development, psychological social, role modeling), education satisfaction, recommendation intention and entrepreneurial intention. This study is to find out the possibility of attempting to create a theoretical basis for entrepreneurial mentoring education in entrepreneurship education program. Research design, data, and methodology - In this model, mentoring quality consists of three sub-dimensions such as career development, psychological social, and role modeling. In order to test research model and hypotheses, the data were collected from 203 female college students who participated in entrepreneurial education. The data were analyzed using frequency analysis, confirmatory factor analysis, correlation analysis, and structural equational modeling with SPSS 24.0 and SmartPLS 3.0 statistical program. Result - The results of the study are as follows. First, role modeling has a positive effect on recommendation intention and entrepreneurial intention. Second, career development has a strong negative effect on the entrepreneurial intention. Third, career development and role modeling had a positive effect on educational satisfaction, and educational satisfaction had positive influence on recommendation intention and entrepreneurial intention. Conclusions - As women's social advancement becomes more active, start-up support programs including entrepreneurship mentoring are increasing. The results of this study suggest how to use the mentoring program mix and how to allocate the resources for the education program when the entrepreneurial education manager plans and executes the mentoring education program. For example, this study shows that career development and role modeling enhance educational satisfaction, and in turn increase recommendation intention and entrepreneurial intention. This means that entrepreneurship education should consist of contents that include career development functions such as sponsorship, guidance, protection, and provision of challenging work. In addition, the findings of this study indicate that mentors should perform the function of allowing the participants to have confidence and professional thinking ability at the time of start up based on their experiences.

• 한국프랜차이즈경영연구
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• 제7권1호
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• pp.31-44
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• 2016

Purpose - This study aims to examine different impacts of franchisor's leadership and franchisee's marketing efforts on franchisee dissatisfaction and switching intentions, and to investigate how franchisee dissatisfaction plays a mediating role in the relationship between these constructs. This study attempted to fill the gap in the literature by treating the franchisee dissatisfaction as a mediator in the relationship between these constructs, identify how franchisor's leadership and franchisee's marketing efforts have effects on franchisee dissatisfaction, in turn, reduce switching intentions, and provide the managerial implications for building a long-term relationship to achieve mutual goals between franchisors and franchisees Research design, data, and methodology - In order to test the hypotheses, the data were collected from franchisees in Seoul and Gyeonggi Province. The franchisee owners were informed about the purpose of this study by the trained interviewers. The respondents received a letter introducing the purpose of this study and another letter that the owners wrote to encourage their active participation. Among the 300 questionnaires distributed, 260 (86.7%) questionnaires were returned. Of those collected questionnaires, 6 uncompleted responses were excluded, and 254 questionnaires with an effective response rate of 84.7% were coded and analyzed using frequency, confirmatory factor analysis, and correlations analysis, and structural equation modeling with SPSS 21.0 and SmartPLS 3.0. Results - The findings of the study are as follows. First, franchisor leadership had a negative effect on franchisee dissatisfaction, but franchisee marketing efforts did not have a significant effect on franchisee dissatisfaction. Second, franchisee dissatisfaction had a positive effect on switching intentions. Third, franchisor leadership had a negative effect on switching intentions, but franchisee marketing efforts did not have a significant effect on switching intentions. Conclusions - This study researched the franchisor's leadership as a single factor of transformational leadership. Thus, it may have limits in measuring leadership. Future studies shall include emotional, loyal, and transactional leadership. In addition, the future studies shall also research the effect of franchisor's leadership and franchisees' marketing efforts on dissatisfaction and switching intentions. For example, the franchisor's relationship-oriented efforts can be a crucial parameter that reduces dissatisfaction and switching intentions.

• 한국프랜차이즈경영연구
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• 제9권4호
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• pp.21-31
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• 2018

Purpose - Recently, the franchise business has made remarkable progress, but many conflicts have occurred. From this perspective, this paper explains how to improve the long - term relationship between franchisor and franchisee by integrating the relationship between franchisor of franchise business and franchisee. This study aims to identify the franchisee's economic and social satisfaction and to examine their influences on calculative and affective commitment, and loyalty. At the end of this paper, theoretical and managerial implication were suggested. Research design, data, and methodology - The data were collected from owners and store managers in franchisees located in Seoul, Korea. The trained researchers contacted owners and managers of the franchise stores. The questionaires were distributed to owners and managers consented to respond. The collected questionnaires were used for the final analysis of 324 copies(243 store owners and 81 store managers), except for 26 copies of the untrustworthy response out of 350 copies. The data were analyzed with SPSS, 21.0 and SmartPls 3.0 Result - The results of the study are as follows. First, economic satisfaction effects both calculative and affective commitment, but social satisfaction does not. Second, both calculative and affective commitment have positive effects on loyalty. Third, economic satisfaction has a positive impact on loyalty, but social satisfaction does not. Conclusions - The implications of this study are following as: From the theoretical perspective, this study analyze the satisfaction and commitment of the franchisee from the multidimensional perspective by analyzing the effects of the franchisee on two dimensions of economic and social satisfaction and on calculative and affective commitment. That is, this study explains the trade-off between economica and social satisfaction, and between calculative and affective commitment. From the managerial perspective, the results of this study suggest that the economic satisfaction of the franchise headquarters felt by franchisees should be prioritized over social satisfaction. Especially at the early stage of the contract, economic satisfaction should be given priority over social satisfaction. However, since affective and calculative commitment have a significant effect on loyalty, social satisfaction factors should not be excluded by focusing on only economic ones. In other words, the franchisors should not only think of franchisees as a source of sales and profits, but should respect franchisees and maintain loyal relationships with friends.

• 한국빅데이터학회지
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• 제7권2호
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• pp.153-172
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• 2022

온라인 쇼핑은 디지털전환(Digital transformation) 수요 및 COVID-19 대유행에 따른 사회적 거리두기 이슈 등에 해결책으로 도소매 서비스 분야의 선두에서 전체 시장을 변화시키고 빠르게 성장해왔다. 온라인 쇼핑 산업의 중심에서 다수를 이루고 있는 소상공인도 이러한 문제를 극복하고 지속적인 성장을 위하여, 정책의 변화 및 시장 동향 정보를 수집하여 마케팅 등 영업 활동에 활용하고 있으나, 한정된 자원과 경쟁 여건에서 본연의 사업에 더욱 밀착된 객관적이고 정제된 정보를 또한 필요로 하고 있다. 이에 본 논문에서는 디지털 전환의 핵심 기술인 빅데이터 정보 수집 및 분석을 통하여 대표적인 온라인 쇼핑몰인 네이버 스마트스토어의 상품 분류, 판매 동향, 소비자 선호도 및 리뷰 정보에서 핵심 변수를 선정하여, 등급별 영향도 및 경쟁자 비교 분석 및 온라인 쇼핑몰 사업 지속성 평가에 활용하는 방안을 마련하여 제안하고자 한다. 빅데이터 기반으로 소상공인이 경쟁자 또는 우수사업자를 벤치마킹하고, 시장의 트렌드 및 소비자 성향을 확인할 수 있다면, 본인의 영업 수준 및 위치를 명확하게 인식하고, 더욱 높은 경쟁력을 확보하기 위하여 자발적으로 노력할 것이다. 아울러 온라인 쇼핑몰 사업자의 지속 가능한 성장을 지표로 확인할 수 있다면, 한 단계 향상된 측정 방안을 보유하게 되므로 더욱 효율적인 정책의 수립 및 리스크관리를 기대할 수 있을 것이다.

• 대한토목학회논문집
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• 제30권5D호
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• pp.443-451
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• 2010

본 연구는 실시간 차량정보를 이용한 안전권고속도의 산정방안에 대한 연구이다. 여기서 실시간 차량정보는 모든 차량에 ECU 수집장치를 탑재하고 끊김없는 무선 통신이 이루어짐에 따라 운전자에게 제공할 수 있는 유용한 정보이다. 이러한 실시간 차량정보를 기반으로, 도로노면정보가 실시간으로 센싱될 경우에 유용한 안전권고속도 모형을 개발하였다. 여기서, 안전권고속도는 "A단일 구간에 대한 시간적 흐름에 따른 교통환경 및 도로노면상태 변화에 따른 안전 속도"로 정의하였고, 차량간의 안전거리, 통계적 차량속도, 노면상태 정보를 기반으로 그 값을 산정하도록 모형을 개발하였다. 이후, 미시적 시뮬레이터인 VISSIM을 기반으로 교통상황(원활, 정체), 유고상황(미발생, 발생), 노면상태(건조, 습윤, 적설)에 따른 권고속도의 관계를 살펴보았다. 12가지의 시뮬레이션 시나리오의 결과로 3가지 변수와 권고속도는 유의한 관계성과 그 추세를 확인할 수 있었다. 본 안전권고속도 모형에서는 안전권고속도가 평균속도보다 높게 유지하도록 하나 유고의 발생, 노면상태의 변화에 따라 실시간으로 안전속도를 변화하도록 제시하고 있다. 이러한 연구는 향후 스마트하이웨이와 같은 도로에서 운전자들이 제공받을 수 있는 도로교통과 IT가 융합된 중요한 서비스로 기대되는 바이다.

• 대한원격탐사학회지
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• 제40권1호
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• pp.81-91
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• 2024

전기 에너지는 현대 문명의 핵심 에너지원으로 발전량, 전력 소모량의 변화 추이는 산업 및 생활 전반과 밀접한 관계가 존재한다. 본 연구에서는 남한 지역의 발전량과 야간광 값 사이의 상관관계를 파악하고 이를 이용하여 북한 지역의 월간 발전량 추이를 예측하였다. 연구 결과 서울시의 경우 야간광과 발전량 사이에는 0.34의 낮은 피어슨(Pearson) 상관계수를 보였으나 월 평균 기온을 이용하여 서울시의 가중치가 적용된 야간광 값과 발전량 사이에는 0.79의 높은 피어슨 상관계수를 보였다. 평양시의 월 평균 기온을 이용한 서울시의 가중치가 적용된 야간광 값을 이용하여 북한 지역의 월간 발전량 추이를 예측한 결과 2020년, 2021년 12월의 전월 대비 발전량 상승폭보다 2022년 12월의 전월 대비 발전량 상승폭이 약 60% 높은 것으로 나타났다. 본 연구의 결과는 월간 발전량 자료가 존재하지 않아 기민한 산업 동향 등의 파악이 힘든 지역의 월간 발전량의 추이를 예측하는데 도움이 될 것으로 기대된다.

• 사물인터넷융복합논문지
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• 제10권1호
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• pp.59-68
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• 2024

중국의 거대한 인구와 산업 다양화는 IoT에 대한 수요 증가를 견인하였으며, IoT기술 발전은 스마트 쇼핑을 포함한 개인 및 가정생활의 모든 측면을 변화시키고 있는 사회환경 속에서 본 연구는 중국 창춘시(长春市)에 거주하는 여대생의 패션니즈를 충족하고, 중국 패션제품 라이브커머스의 서비스품질 개선을 통해 패션제품 산업의 발전을 촉진할 수 있는 방법모색을 목표로 하여 연구하였다. 분석 결과는 다음과 같다. 첫째, 중국 패션제품 라이브커머스의 서비스품질 특성은 고객 만족에 긍정적인 영향을 미쳤다. 둘째, 중국 패션제품 라이브커머스의 서비스품질 특성은 재사용 의도에 긍정적인 영향을 미쳤다. 셋째, 고객 만족도는 재사용 의도에 긍정적인 영향을 미쳤다. 이러한 결과로 볼 때, 라이브커머스의 서비스품질을 개선하면 제품 판매를 직접적으로 촉진하고 직접적인 경제적 이익을 창출할 수 있다고 판단할 수 있다. 또한 연구 결과인 패션제품 라이브커머스의 서비스품질이 고객만족과 재사용 의도에 미치는 것을 토대로 지역별, 타깃별 라이브커머스 플랫폼 마케팅 전략수립에 유용한 정보제공이 될 것으로 판단한다.