• Asia Marketing Journal
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• 제10권2호
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• pp.99-123
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• 2008

국내 주요 소매업체들은 정기적인 고객만족조사의 결과를 기반으로 고객만족경영을 추구해왔다. 그러나 고객만족조사의 문제점 가운데 하나는 고객만족조사에 기반하여 추정된 고객만족지수가 고객들의 점포애고행위를 충분히 예측하지 못한다는 것이다. 그 이유로는 고객만족을 측정하는 항목들이 주로 가격이나 고객과의 접점에서 발생하는 기능적 속성(attribute)들로 구성되며, 소비자들이 중요하게 생각하는 정서적 측면의 고객가치를 제대로 반영하지 못하고 있다는 것을 들 수 있다. 본 연구는 쇼핑가치를 Zeithaml(1988)이 제안한 지각된 편익(benefit)과 지불한 비용(cost)에 기초한 소비자의 주관적인 평가로 정의내리고, 이를 모형화하여 측정한다. 기존의 소매점 고객만족조사에서 발견된 문제점을 보완하기 위해 실용적 가치를 반영하는 항목들과 쾌락적 가치를 반영하는 항목들을 지각된 편익에 반영함으로써 고객만족에 대한 설명력을 향상시키고자 했다. 투입되는 비용에 있어서도 금전적 비용 외에 쇼핑과정에서 발생하는 다양한 인지적/시간적 노력을 포함하는 비금전적 비용을 모형에 반영한다. 쇼핑가치에 대한 개념적 틀을 기반으로 쇼핑가치가 고객만족, 그리고 구매빈도나 구매금액과 같은 실제구매행동에 어떤 영향을 미치는 지를 실증적으로 검토하기 위해 서울 강남권 여성고객들의 백화점 이용실태에 대해 서베이조사를 실시하고, 이 자료에 근거해 쇼핑가치와 소비자의 구매행동간의 관계를 실증분석하였다. 분석결과 고객들이 해당 백화점에 대한 쇼핑가치를 높게 평가할수록 만족도도 높아지는 것으로 나타났다. 또 고객만족도는 구매빈도와 구매금액으로 측정된 구매행동에 유의한 영향을 미치는 것으로 나타났다. 5개의 가치차원 중 쾌락적 편익, 서비스, 그리고 비금전적 비용이 유의하게 고객만족에 영향을 미치는 것으로 나타났다. 반면 금전적 비용은 고객만족에 유의한 영향을 미치지 않는 것으로 나타났다.

• 복식
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• 제63권6호
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• pp.127-139
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• 2013

This research is designed to provide basic data to study the life and culture of multicultural families in Korea by taking a look at the clothing behaviors and attitudes toward traditional dresses. To this end, quantitative research was conducted on Korea-Vietnam multicultural families and Korean families. The surveys of the Korean families were completed by 250 married women in Seoul, and those of Korea-Vietnam multicultural families by 104 married Vietnamese women living in Seoul, Gyeonggi-do and Incheon. The data were analyzed using frequency analysis, factor analysis, t-test, crosstabs and ${\chi}^2$-test. The findings are as follows: First, the comparison of clothing behaviors of the Korean families and the Korea-Vietnam multicultural families found that they had statistically significant differences in values towards clothes, clothes shopping orientation and clothes purchasing behaviors. The Korean women were more involved in clothes and fashion-oriented than their Vietnamese counterparts. However, the Vietnamese women in their 20s were likely to rely more on social trends than their own needs when purchasing clothes compared to their Korean counterparts. Korean families preferred to shop in department stores, while the multicultural families relied more on discount stores and outlets. Second, the comparison of the Korean families and the Korea-Vietnam families in attitudes toward their own traditional dresses and how often to wear them showed statistically meaningful differences. The Korean group had more negative attitudes toward Hanbok, the Korean traditional dresses than the Vietnamese group. The Vietnamese women showed more interest in information on Hanbok than their Korean counterparts. They also were wearing the Korean traditional dresses more often than the Korean families. In addition, the Vietnamese women showed a stronger tendency than the Korean women that they took pride in their country's traditional dresses and believed that they were beautiful.

• 한국식생활문화학회지
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• 제37권3호
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• pp.265-277
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• 2022

This study investigated alterations in the health behaviors and eating habits due to the coronavirus disease 2019 (COVID-19) pandemic. An online survey was administered to 270 university students from September 22, 2021 to October 26, 2021. While the frequency of eating at home had increased during the COVID-19 pandemic compared to before the pandemic, there was a decrease in the frequency of eating out, drinking, and eating vegetables. However, the frequency of eating delivery, takeout, and convenience foods and the utilization of online shopping and delivery apps had considerably increased. In addition, when selecting menus, considerations of health, hygiene, and convenience were more important during the COVID-19 pandemic than before the COVID-19 pandemic. Physical activity more than 3 days a week had decreased, whereas sedentary time showed a proportionate increase. The percentage of people who perceived their health status to be worsening was determined to have increased during the COVID-19 pandemic. To prepare for the era of infectious diseases, future research needs to identify health behaviors and dietary problems by administering surveys that include a large sample size and participants of various ages. Moreover, health promotion and nutrition management plans should be prepared accordingly.

• 한국산학기술학회논문지
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• 제7권2호
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• pp.246-250
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• 2006

본 연구는 지하공간에 있어서 보행자의 정보활용에 관한 연구의 일환으로. 후쿠오카시 텐진지구 지하상가를 중심으로, 보행자의 보행형태로부터 사인의 이용현황을 밝혀내는 것을 목적으로 아래와 같은 분석을 실시하였다. 1) 피험자가 통과한 Route의 체크에 의한 보행선형의 비교, 2) 피험자가 본(이용한) 사인을, 보행동선과, 사인의 이용상황, 사인의 설치장소, 사인의 높이등과의 관계에 있어서 구간별로 분석시, 동선의 Type를 분류 위의 텐진 지하상가에서의 보행특성분석의 결과로 부터, 사인에서의 배치의 문제, 안내 사인의 이용률의 부족 등 보행특성상의 문제에의 해결해야할 과제가 밝혀졌다. 그것에 대한 해결책으로, 1)사인의 배치문제에 관해서는 사인을 다양한 높이와 설치장소에 활용하여 제공할 수 있는 안내 유도정보제공의 필요성, 2)피험자의 보행특성에 나타난 문제점에 관해서는, 보행자가 보다 다양한 안내정보를 이용할 수 있도록 사인의 안내정보시스템을 활용한 보행지원과, 설치되어 있는 사인은 많지만 이용률이 적은 곳, 보행의 동선에 문제가 있던 장소와 장소를 연결하는 곳에 적절한 정보제공의 필요성을 제시하였다.

• 한국의상디자인학회지
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• 제22권1호
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• pp.85-96
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• 2020

The purposes of this study were to segment male and female college students on the basis of sneakers' benefits and purchasing behaviors of each market segment. The research method was conducting a survey of 408 male and female college students in Seoul, Gyeonggi-do, Gwangju and Jeollanam-do province. The data were analyzed by Cronbach's α, factor analysis, cluster analysis, χ² test, ANOVA, and Duncan test. The results were as follows. First, they were segmented into 4 consumer types(positive benefits, economy/ personality, fashion/famous brand pursuit, and an unconcerned group) by the benefit of sneakers. Second, the evaluation criteria of the products were significantly different depending on each sub-group in terms of the type and quality of material, weight, colors, design, brand, elegance, fashion trend, and coordination. In the case of purchasing information, the sources of sneakers showed significant differences according to the sub-group in all factors except for the past shopping experience. All types of stores and styles were significantly different depending on the sub-group. Therefore, the results of this study supported that benefit segmentation in sneakers can be useful as an effective variable for evaluating market segmentation.

• 한국의상디자인학회지
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• 제21권1호
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• pp.73-85
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• 2019

The purpose of this study was to discover the effects of clothing involvement and risk perception, which can influence risk reduction behavior. The subjects of this study were young male consumers living in Seoul and Kyunggi-do who had purchased fashion products from an Internet shopping mall. Questionnaires were collected from July 1, 2018 to July 8, 2018 and 300 questionnaires were used in the data analysis. The data was analyzed utilizing a factor analysis, a regression, ANOVA and a Duncan-test. The results of this study were as follows. Clothing involvement factors influenced various risk perceptions and risk perception influenced risk reduction behaviors. Among the various risk perception factors, psychological risk was the most important factor, which was influenced by clothing involvement factors. The usage of media was the most important factor, which was influenced by various risk perception factors. Finally clothing involvement and risk perception influenced risk reduction behaviors. Among the various risk reduction factors, the usage of media was the most important factor, which was influenced by clothing involvement and risk perception factors.

• 한국주거학회논문집
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• 제21권5호
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• pp.13-22
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• 2010

This study has the purpose to reveal the differences of residents' using behaviors of living facilities at 3 complexes. The physical characteristics of the complexes have been investigated by a literature study and field survey. In addition, questionnaires were answered by residents on living facilities using behavior on community environment. The tools of analysis are frequency, percentage, and cross tabulation using SPSS WIN 12.0 program. Followings are the results of the study. 1) The developmental concept of 3 complexes maintained its initial identity. (1) The residence-oriented complex, having wider residential space, had better downtown access and more convenient facilities for daily life. (2) The residence-government mixed complex, constructed with an eco-friendly concept, had wider green and public service space and good downtown access but on the other hand, had less convenience facilities because of a short period from construction. (3) The residence-industry mixed complex, located in sub-urbanity and conceding more land for industries, had poor access to downtown but had more convenient facilities for workers' use. 2) The most frequently visited convenience facilities were shopping facilities, large or small, and banks, and activities were commonly done in the complex or adjacent area. This means it is recommended that the developer of the new complex locate convenience facilities in multi-core concentration types or street types rather than one-core concentration types.

• 한국의류산업학회지
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• 제7권6호
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• pp.617-623
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• 2005

The purpose of this study was to examine the consumers' purchasing behaviors of budget-priced cosmetics. Questionnaires used for this study were composed of 44 questions including 9 questions about budget-priced cosmetic purchasing behavior, 15 questions about satisfaction, 15 questions about repeat purchasing intention, 1 question about the reason of satisfaction or dissatisfaction, and four questions about demographic variables. Questionnaires were administrated to 317 people who were Daegu & Kyungpook region residents and had shopping experience on budget-priced cosmetics during 2 weeks from March 2005. Respondents' age was limited from 20 to 40. Data were analyzed by using correlation, crosstabulation analysis, and frequency analysis utilizing SPSS/WIN. The results were as follows. Consumers went to budget-priced cosmetics' shops 'for low price', 'for trial' and 'for curiosity'. The best purchased products among the budget-priced cosmetics were basic cosmetics, and the second purchased products were make-up cosmetics. 41.4% of the whole respondents answered that they spent 5,000~10,000won per one time visit, and 65% of those answered they visited once or twice per a year and once per two or three months. In this study a level of satisfaction for the entire products, consumers neither unsatisfied nor fully satisfied. For the question of the intention to repurchase for the budget-priced cosmetics, the respondents answered that they will not positively purchase again. A level of satisfaction and the intention to repurchase had positive correlations. The reason which consumers satisfied with the products was chiefly related to price and that which consumers unsatisfied the products was related to products themselves.

• 통상정보연구
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• 제11권3호
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• pp.101-123
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• 2009

This research which applied with Uses and Gratification Theory tried the comparative analysis between internet purchasers and internet non-purchasers by the user's motivation, attitudes, and behavior in Mongolia, By utilizing the two-group discriminant analysis method, which tested the hypotheses of this study. In Internet Market of Mongolia, This research classifies all internet consumers into internet purchasers, and non-internet purchasers and examines the differences in motivations, behaviors, and attitudes between the two groups; based on the assumption that these two groups have different needs and expectations while using the internet. The two group discriminant analysis was conducted to identify a lot of differences between the two groups. Research results show that important differences are found in motivations for using the Internet, attitudes toward the Internet, amount of Internet usage, and frequency of visiting a certain type of Web site. In the practical aspect, This result provides an understanding of the Mongolia Internet shopping, also it could give some valuable implication for the Internet company marketers who are trying to find out how to penetrate into Mongolia internet market.

• 복식문화연구
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• 제17권3호
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• pp.459-471
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• 2009

The purpose of the study is to examine the effect of VMD image appropriateness in apparel shopping contexts. Two competing models are utilized. The first model is developed from the emotion-cognition theory which explains that environmental cues(i.e., VMD image appropriateness) generate consumers' emotion, and in turn, consumers' behaviors. The second model is developed based on the cognitive theory of emotions and posits that environmental cues stimulates consumers' cognitive perceptions of retail environments, subsequently influencing consumers' emotional and behavioral response. A 2(VMD image appropriateness: high vs. low) between-subjects factorial design experiment was conducted. Female college students(n=592) participated in the experiment. Using structural equation modeling the study found that the emotion-cognition model better explains the effect of VMD image appropriateness on consumers' emotional, cognitive, and behavioral responses.