• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2005.10a
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• pp.341-352
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• 2005

This study tries to analyze the dynamic market mechanism adopting relationship marketing techniques targeting between the shipping companies and shippers. Shipping companies rely on sales operation. so that analyzing the relation of structure of shipping companies and shippers needs to focus on the sales person's characteristic relationship and shipping company characteristic relationship. Therefore this study tries to focused on shipping companies to make a long term relationship with shippers affect matters which are, main of relationship quality and antecedent factor of characteristics of the shipping company and characteristics of the salesperson. It can be proffered available informations for construction of long term relationship between shipping companies and shippers.

• Journal of Fisheries and Marine Sciences Education
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• v.24 no.1
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• pp.95-110
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• 2012

This study aims to investigate the effect of quality management system in the shipping companies on the job satisfaction, organizational commitment, management performance. The quality management system is divided into operational accountability, employee management, crewman management, ship management, and sailing management based on previous study. Targets of survey are companies which are registered in Korean ship owner's association and Korea ship manager's association as of 2011. A total of 236 questionnaires are collected from shipping companies in Basan and Kyongnam from October 15 through November 5 in 2011. The result shows that operational accountability and employee management of quality management systems are mightily important in the shipping company. In the future research, based on analysis of shipping company's characteristics, the study for shipping companies which are perceived by customers could be conducted.

• Korea Trade Review
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• v.47 no.5
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• pp.181-200
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• 2022

After the COVID-19 pandemic, a global economic downturn and a recession in the shipping market are expected, it is important for domestic shipping companies to establish appropriate strategy in response to the recession. Accordingly, domestic shipping companies should grow into integrated logistics companies that combine shipping and logistics in the future. And for this purpose, it is necessary to actively promote logistics integration with external shipping and logistics companies. This paper presents the direction of logistics integration for domestic shipping companies to develop as integrated logistics operators with competitiveness in the global shipping market, and presents detailed alternatives. Domestic shipping companies lack the infrastructure such as ships, port terminals, and warehouses, so they have a weak capacity to independently promote logistics integration. At the shipping company level, a logistics integration promotion strategy should be established, and accordingly, logistics infrastructure, service network, and logistics integration operating system should be established. The government should provide tax benefits for logistics integration, financial support for M&As led by domestic shipping companies, a standardized information sharing system, and preparation of educational courses for nurturing digital manpower.

• THE INTERNATIONAL COMMERCE & LAW REVIEW
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• v.44
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• pp.181-210
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• 2009

This paper discusses global expansion and global strategies of shipping firms. Acknowledging the lack of research on global expansion by freight transport companies, this paper employs the resource-focused model, and explores "why shipping companies emerge" and "why the strategic behaviour of shipping companies is different in the global market". Despite there being a plethora of theoretical and empirical studies on the international operations of business organisations, it is acknowledged that researchers have largely neglected the issues regarding the international expansion within the freight transport industry. Identifying the general lack of contemporary studies concerning the international behaviour of shipping firms, this study addresses the important gap in our knowledge in the theoretical manner. The theoretical analysis suggests that the shipping company's internal resources can be a real reason for the international market participation.

• Journal of Navigation and Port Research
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• v.30 no.1 s.107
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• pp.73-83
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• 2006

The purpose of this study is to analyze the dynamic market mechanism adopting relationship marketing techniques between the shipping companies and shippers. As shipping companies mainly rely on sales operation, the relational structure of shipping companies and shippers is considered to be one of the determinants in business performance and customer satisfaction In this respect, the characteristic relationship between sales person and shipping company takes an important roles in relationship marketing in shipping business industry. An empirical study was carried out to find out the determinants cf relationship quality and antecedent factors of characteristics in shipping companies and sales person.

• Journal of Distribution Science
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• v.22 no.4
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• pp.105-114
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• 2024

Purpose : Due to the uncertainty of the global trade environment and the trade downturn, the shipping industry continues to face challenges. This study aims to investigate in-depth analysis of crisis overcoming strategies through case study of a company that is leader in the shipping and logistics industry. Research Desigh and Methodology : In order to conduct an in-depth analysis, a single case analysis was selected as a qualitative study. For this purpose, various secondary sources were used, and indirect interview data were also used. In this study, Maersk was selected because it has grown from a traditional shipping logistics company to a digital platform company. Results: Maersk has transformed itself into a comprehensive, digital logistics platform with several key strategies to respond to the long-term slump in the shipping industry. First, it leveraged Maersk's diversification and portfolio optimization strategy. Second, Maersk is transforming its logistics and transport processes through digitalization and technological innovation. Conclusion: Maersk, which is responding to the long-term recession facing the shipping industry, looked at how it has leveraged its strengths and explored new opportunities through a number of strategies and changes. This study provides insight into a digital logistics platform that will benefit the other companies as well.

• Journal of the Korean Institute of Navigation
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• v.22 no.2
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• pp.53-63
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• 1998

This study aims at suggesting a concepturla model of personnel elitism, and at evaluating the model based on a shipping company case. Specifically, it asks whether the company has met the conditions nessary for the attainment of personnel litism prescribed by the conceptural model. In order to evalutate the model, questionnaire and interview methods were adopted. The area of survey includes the quality of personnel , the efficiency level of work processes. and the level of work load. This study concludes that the rationalization of work processes and training and development of personnel are necessary for a company to realize personnel elitism.

• Journal of Internet Computing and Services
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• v.23 no.1
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• pp.49-68
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• 2022

The operation system of a shipping company is still maintaining the mainframe based terminal access environment or the client/server based environment. Nowadays shipping companies that try to migrate it into a web-based environment are increasing. However, in the transition, if the design is processed by the old configuration and knowledge without considering the characteristics of the web-based environment and shipping business, various security vulnerabilities will be revealed at the actual system operation stage, and system maintenance costs to fix them will increase significantly. Therefore, in the transition to a web-based environment, a security design must be carried out from the design stage to ensure system safety and to reduce security-related maintenance costs in the future. This paper examines the characteristics of various threat modeling techniques, selects suitable modeling technique for the operation system of a shipping company, applies data flow diagram and STRIDE threat modeling technique to shipping business, derives possible security threats from each component of the data flow diagram in the attacker's point of view, validates the derived threats by mapping them with attack library items, represents the attack tree having various attack scenarios that attackers can attempt to achieve their final goals, organizes into the checklist that has security check items, associated threats and security requirements, and finally presents 23 security requirements that can respond to threats. Unlike the existing general security requirements, the security requirements presented in this paper reflect the characteristics of shipping business because they are derived by analyzing the actual business of a shipping company and applying threat modeling technique. Therefore, I think that the presented security requirements will be of great help in the security design of shipping companies that are trying to proceed with the transition to a web-based environment in the future.

• Journal of Korea Trade
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• v.25 no.5
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• pp.19-38
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• 2021

Purpose - This study aims to verify the direct causal relationship between cost competitiveness and global network competitiveness, which are the tangible service quality factors determined by the shipping company, which in turn affect the shipper's customer satisfaction. Additionally, we empirically investigate the intangible, related service qualities determined by shipping companies, such as operational competitiveness and customer relationship quality, and how these then positively affect customer satisfaction through the formation of trust. Therefore, we examine the mediating effect of trust formation among different contractors for shipping services. Design/methodology - In order to examine the shipping company's tangible and intangible service-qualities perceived by the shipper on customer satisfaction and the process of trust formation between contractors, we collected valid data from 114 respondents out of 200 distributed questionnaires. The respondents consisted of domestic freight forwarders who engage with domestic and international shipping and logistics agencies. Descriptive statistics, confirmatory factor analysis, reliability, convergent and discriminant validities, common method bias, and PLS-SEM (partial least square-structural equation model) were analyzed using the program STATA 16. Findings - The findings of this study are as follows. First, our results showed that all hypotheses assumed in this study had statistically significant supporting evidence. Second, it was found that the mediating effect of trust was significant in affecting the quality of intangible service- qualities for customer satisfaction. Third, through supplementary analysis, we found that the global network competitiveness of domestic shipping companies will increase in importance in the future. In conclusion, the theoretical and practical implications of these findings are presented. Originality/value - This study reaffirmed the traditional causal relationship between customer satisfaction and tangible service quality. Additionally, we also contribute to the literature on the understanding of the causal relationship between trust formation and customer satisfaction through intangible interactions from a long-term perspective.

• Proceedings of KOSOMES biannual meeting
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• 2018.06a
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• pp.123-123
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• 2018