• Title/Summary/Keyword: Shared Value

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The Effect of Relationship Orientation Factors on Customer Satisfaction and Customer Loyalty in Internet Shopping Malls (인터넷쇼핑몰에서 관계지향성 요인이 고객만족과 고객충성도에 미치는 영향)

  • Ryu, Il;Cho, Geon;Park, Yi-Suk;So, Soon-Hoo
    • Journal of Information Technology Applications and Management
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    • v.14 no.2
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    • pp.129-149
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    • 2007
  • The purpose of this study is to examine the effect of relationship orientation factors on customer satisfaction and loyalty in Internet shopping malls. Based on previous exploratory work and a review of the literature of relationship marketing, six key factors of relationship orientation construct are identified: trust, bonding, communication. shared value. empathy and reciprocity. And a conceptual model is developed and seven research hypotheses are empirica1ly examined using structural equation modelling. The results show that bonding, shared value and reciprocity has statistically significant effect on the trust of online customers and trust has a positive influence on customer satisfaction and loyalty in Internet shopping malls. Theoretical. managerial and research implications are discussed.

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The Effect of Tourist Shopping Value on Product Types and Satisfaction - The Moderating Role of Escaping-Seeking Motivation - (관광쇼핑가치가 쇼핑제품 유형 및 만족도에 미치는 영향 - 탈출-추구동기의 조절효과를 중심으로 -)

  • Hur, Hee Jin;Suh, Young-Gu
    • Fashion & Textile Research Journal
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    • v.22 no.6
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    • pp.752-761
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    • 2020
  • This study analyzes the type of preferred shopping items based on tourism shopping value pursued by tourists through shopping at travel destinations as well as verifies their impact on satisfaction. A survey on 310 adult men and women aged 20 to 69 collected data samples representing tourism shoppers in Korea. Based on the collected data, a factor analysis and a structural model equation analysis were performed using SPSS 25.0 and AMOS. Tourism shopping value was divided into functional value, emotional value, exploratory value, and shared value. In addition, shopping items were categorized as physical materials and experience materials to identify the difference in preferred item types according to the value that tourists perceive. It also confirmed the adjustment effect of tourism motivation that affects tourism shopping behavior. According to the analysis results, the more tourists perceive functional and emotional values when shopping, the more physical material they prefer, and the more they perceive exploratory values, the higher the preference for experience goods. However, the shared value affected both physical materials and experience materials. Based on escape-seeking motivation, the adjustment effect of tourism motivation (a major variable to understand the behavior of tourists) on tourism shopping behavior was confirmed. Based on the academic and practical implications of this study, we hope to broaden our understanding of tourism shopping and revitalize research on tourism shopping.

Fathers' Values and Future Expectations Regarding Children and Their self-evaluated Shared Parenting (아버지의 자녀에 대한 가치 및 미래 기대와 양육분담)

  • Kim, Su Yeon;Kim, Da Hye;Kim, Yeon Ha
    • Korean Journal of Childcare and Education
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    • v.13 no.1
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    • pp.201-214
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    • 2017
  • Objective: This study is to examine the associations between fathers' values and future expectations on children and their self-evaluated equivalence to their spouses in child rearing practices. Methods: The data were from 997 fathers with young children who participated in the Panel Study of Korean Children (2013). The associations between variables were analyzed with frequency, correlations and hierarchical analysis using SPSS 20 Program. Results: Fathers with emotional values on children or future expectations focused on their children's happiness and altruism are more willing to share child raring practices with their partners. In contrast, fathers with expectation focused on future financial success of their children are less willing to share parenting with their partners. Conclusion/Implications: Fathers' values and future expectations for their children are meaningful predictors of shared parenting in married couples with young children. However, the directions of associations differ based on which types of values and future exportations fathers have regarding their children.

Theorization and Utilization of Smart Tourism Ecosystems (스마트 관광 생태계의 이론화와 활용)

  • Koo, Chulmo;Kim, Jeong Hyeon;Chung, Namho
    • Information Systems Review
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    • v.16 no.3
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    • pp.69-87
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    • 2014
  • The integration of Tourism and Information Communication Technology (ICT) has been continued based on a drastic progress of ICT in the entire sectors of tourism industry. A variety of terminologies such as eTourism, Virtual Tourism, Smart Tourism have appeared during the last decades, however, tourism with Smartphones created a new paradigm has not discussed yet in tourism industry and academia. By investigating on the previous literature in the role of ICT in tourism, we have classified five major streams in the past such as end user perspective (tourist behaviour), Community, Multimedia and Web, Intelligent System, and Smart Tourism. At a result, we investigated the concept of smart tourism and extended to research on Smart Tourism Ecosystems. We suggest the concept of smart tourism ecosystems, which may create values by interacting among tourism players (tourist, distribution channel, supply channel, government, and local community). We propose the discussion of meaning of 'creating shared value' through 'Smart Tourism Ecosystems'.

Effect of Consumers' Perceived Creating Shared Value on Purchasing Behavior of Non-timber Forest Products in Jeongeup City, Korea (지역 임산물의 공유가치창출에 대한 소비자의 인식에 따른 지역 임산물의 구매행동에 관한 연구 - 정읍시를 중심으로 -)

  • Oh, Ji eun;Lee, Kyung Won;Kang, Name;Cho, Mi Sook;Na, Yeseul
    • Journal of the Korean Society of Food Culture
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    • v.36 no.5
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    • pp.421-429
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    • 2021
  • Local non-timber forest products can be easily accessed by tourists. These also provide opportunities for tourists to experience the local culture. Many local governments are paying constant attention to the development of non-timber forest product brands to revitalize the local economy and increase the profits of local farmers. Although there are many forest products and tourism resources in each region of Korea, there is no local specialized strategy to sell non-timber forest products and promote consumers' purchase intentions. In this study, we aimed to explore the consumers' perceived creating shared value (CSV) and its association with purchasing behavior of non-timber forest products in Jeongeup city, Korea. Data were collected from 1,066 consumers who had purchased non-timber forest products. Purchasing patterns of local specialty products differed depending on consumers' perceived CSV levels. In addition, consumers with higher levels of perceived CSV showed higher awareness and familiarity with Jeongeup city and experienced Jeongeup city's non-timber forest products. Our findings suggest that improving consumer perception towards CSV of non-timber forest products can be used as a marketing strategy for local non-timber forest products to revitalize the local economy.

Genetic Comparison Between Crucian Carp (Carassius auratus Linnaeus) and Crucian Carp (C. cuvieri Temminck and Schlegel) (붕어(Carassius auratus Linnaeus)와 떡붕어(C. cuvieri Temminck and Schlegel)의 유전적 비교)

  • 윤종만;박수영
    • Journal of Animal Science and Technology
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    • v.48 no.5
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    • pp.637-650
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    • 2006
  • Genomic DNA isolated from two crucian carp species obtained from Yesan (Carassius auratus) and Dangjin (Carassius cuvieri) in Korea were amplified at several times by polymerase chain reaction (PCR). The amplified products were separated by agarose gel electrophoresis (AGE) with oligonucleotides decamer primer and stained with ethidium bromide. The seven arbitrarily selected primers OPC-11, OPC-14, OPC-18, OPD- 02, OPD-11, OPD-15 and OPD-20 generated the shared loci by each species, the polymorphic and specific loci. The seven primers generated the total 458 loci that can be scored from the crucian carp obtained in C. auratus species. 358 fragments were generated from the species obtained in C. cuvieri species. The size of DNA fragments varies from 150 to 1,600bp. The complexity of the banding patterns varies dramatically between the primers and two locations. In this study, 458 loci were identified in the crucian carp species from Yesan and 358 in the crucian carp species from Dangjin: 84 polymorphic loci (18.3%) in the C. auratus species and 48 (13.4%) in the C. cuvieri species. 154 shared loci by each species, the average 22 per primer, were observed in the C. auratus species and 187 loci, the average 26.7 per primer, in the Dangjin species. Based on the average bandsharing (BS) values of all samples, the similarity matrix ranged from 0.434 to 0.868 in the C. auratus species and from 0.449 to 0.924 in the C. cuvieri species. The average BS value was 0.641±0.013 within the C. auratus species and 0.684±0.013 within the C. cuvieri species. The average BS value between two crucian carp species 0.484 ± 0.007, ranged from 0.307 to 0.682. The BS value between the individual No. 09 and No. 16 was 0.682, which was the highest between two crucian carp species. Compared separately, the BS value of individuals within the C. cuvieri species was higher than the C. auratus species. The dendrogram obtained by the seven primers, indicates three genetic clusters: cluster 1 (AURATUS No. 01, 02, 03, 04, 05, 06, 07, 08, 09, 10 and 11), cluster 2 (CUVIERI No. 12, 13, 14, 15, 16, 17, 18, 19, 20 and 21) and cluster 3 (CUVIERI no. 22). The shortest genetic distance displaying significant molecular difference was between the individual AURATUS No. 09 and AURATUS No. 08 from Yesan (genetic distance=0.064). The longest genetic distance displaying significant molecular differences was between the individual CUVIERI No. 17 and AURATUS No. 11 between two crucian carp species (0.477). RAPD-PCR analysis has revealed the significant genetic distance between two crucian carp species pairs.(Key words: Carassius auratus, Carassius cuvieri, Crucian Carp, DNA Polymorphism, Genetic Distance)

The Impact Structure on Co-Creation, Shared Value and Customer Satisfaction of Customer Acceptance for Servicescape: Focusing on Theme Park Service (서비스스케이프에 대한 고객수용이 공동창조 및 공유가치와 고객만족에 미치는 영향 구조: 테마파크서비스를 중심으로)

  • Ahn, Yeon S.
    • Journal of Service Research and Studies
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    • v.10 no.1
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    • pp.97-107
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    • 2020
  • The purpose of this study is to demonstrate the effect of customer acceptance of servicescape on customer satisfaction focusing in theme park service. In particular, the degree of usefulness and ease of use perceived for servicescape will ultimately have the impact on customer satisfaction through the process of service co-creation and shared values creation. In order to demonstrate this structural influence relationship, a survey of 247 undergraduate and graduate students taking service management course was conducted. The customer's acceptance of the servicescape affects the co-creation activities of the service. It creates value and contributes to the improvement of satisfaction. Looking at the results of this study in detail, it is necessary to take into consideration the usefulness of the theme park employees' clothes and symbols, etc. in servicescape, and the convenience of the facility itself is important. This servicescape reveals that customers should be comfortable with the use of real-time information on the site and that customer satisfaction can be improved by creating new shared value. This study has been limited to the theme park service which has a large-scale service field and the distribution status of many customers in real time, so it is limited to apply to the other services with detail reinterpreting.

A Study on ESG Management Strategy for Sustainable Management : Focusing on Samsung Biologics Case (지속가능 성장을 위한 ESG경영전략 : 삼성바이오로직스 사례를 중심으로)

  • Lee Changgi;Kim Sunggun
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.19 no.4
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    • pp.179-192
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    • 2023
  • ESG is the hottest topic in recent business management or business administration. In particular, with the release of the IPCC's 6th comprehensive report in 2023, environmental issues have been further raised around the world, and ESG management for sustainable and permanent companies is accelerating by improving social and governance structures, including the environment, and thereby enhancing corporate value. This case study is analyzed based on the theory of sustainable growth, creating shared value, and corporate social responsibility. This study focuses on the case of Samsung Biologics, which is pursuing sustainable growth and management through ESG management. Samsung Biologics is the first Korean company to win the "Terra Carta Seal" award, part of a sustainable market initiative to respond to climate change, and externally, it has acquired the Dow Jones Sustainability Index, acquired the KCGS ESG comprehensive evaluation A grade, acquired the CDP B grade, and acquired the EcoVadis Gold grade. It has joined the Sustainable Market Initiative launched by King Charles III since the World Economic Forum in 2020 to chair the Supply Chain. It has joined RE100, TCFD, and UN Global Compact to lead sustainable management through ESG activities. Therefore, we would like to take a practical approach to ESG management strategies for sustainable growth through the example of this company.

A Study on the Impact of Financial Institutions' Creating Shared Value and Organizational Agility on Management Performance : Focusing on Social Capital (금융기관의 공유가치창출(CSV)과 조직민첩성이 경영성과에 미치는 영향 연구 : 사회적자본 중심으로)

  • Kim, Sang-Chul;Seo, Young-Wook
    • The Journal of the Korea Contents Association
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    • v.20 no.10
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    • pp.641-653
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    • 2020
  • Research on the impact of the creating shared value (CSV) and organizational agility on management performance in research targeting financial institution workers is insufficient. The purpose of this study is to investigate the effect of CSV on business performance through social capital and the effect of organizational agility on business performance for employees of financial institutions. The results of the study are as follows. First, economic value had a positive effect on structural and relational capital, but social value had a positive effect on relational capital only. Second, organizational agility had a positive effect on financial and non-financial performance. Third, structural capital had a positive effect only on non-financial performance, and relational capital had a positive effect on financial and non-financial performance. In summarizing these findings, it was confirmed that although most of the variables had a positive effect, social value did not affect structural capital and structural capital did not affect financial performance. Based on such research results, the necessity of strengthening social value and structural capital was proposed to increase the management performance of financial institutions, and conclusions, implications, and future research directions were presented.

The Effects of Attachment and Shared Time Between Mother and Child and Self-Esteem on Subjective Well-Being in Late Childhood (모-자녀 애착 및 공유시간과 자아존중감이 학령 후기 아동의 주관적 안녕감에 미치는 영향)

  • Bae, Ji-A;Doh, Hyun-Sim;Park, Bokyung;Kim, Min-Jung
    • Korean Journal of Child Studies
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    • v.37 no.2
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    • pp.111-125
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    • 2016
  • Objective: This study aimed to examine the effects of attachment and shared time between mother and child and self-esteem on subjective well-being in late childhood. Methods: A total of 329 fifth and sixth graders in elementary school (183 boys and 146 girls) participated in the study. They responded to questionnaires regarding attachment and shared time between mother and child and the self-esteem and subjective well-being of children. The data were analyzed using SEM. Results: Attachment and shared time between mother and child had an indirect effect through self-esteem as well as a direct effect on the subjective well-being of children. Children who formed secure attachments and spent more time with their mothers showed a higher level of subjective well-being. In addition, when children kept a good relationship with their mother quantitatively as well as qualitatively, they acknowledged their own capability and value positively, which led to higher subjective well-being. Conclusion: Findings emphasize that mother-child relationships play significant roles in predicting both the subjective well-being and self-esteem of children. The importance of self-esteem was identified in late childhood based on its relative influence on subjective well-being compared to mother-child relationships.