• 제목/요약/키워드: Sexual harassment

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Jay-Customer Behavior's Influence on Job Stress and Customer Orientation: Perceived Organizational Support's Moderating Effect

  • Li Mei Liu;Seong Ho Lee;Jin Choi
    • Asia Marketing Journal
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    • 제25권4호
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    • pp.194-206
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    • 2024
  • The study aimed to analyze jay-customer behavior's impact on service industry employees' job stress to understand the importance of personnel management. Additionally, it aimed to identify strategies for managing job stress by examining perceived organizational support's moderating effects. The results show that the subdimensions of jay-customer behavior (i.e., verbal aggression, physical aggression, and sexual harassment) positively influenced employees' job stress. Second, job stress acts as a mediator between customer verbal and physical aggression and customer orientation, but not between customer sexual harassment and customer orientation. Third, organizational support had a moderating effect on the association between customer verbal aggression and job stress. This study demonstrates how jay-customer behavior negatively affects employees and threatens their well-being. It not only enriches the research on jay-customer behavior but also provides implications for service companies toward developing internal marketing strategies for enhancing employee happiness and fostering customer orientation.

대학생의 성적 자기주장에 영향을 미치는 요인 (Factors Influencing on Sexual Assertiveness of College Students)

  • 김영희;문승태;강희순
    • 여성건강간호학회지
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    • 제19권3호
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    • pp.166-175
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    • 2013
  • Purpose: The purpose of this study was to identify the factors influencing sexual assertiveness in dating college students. Methods: With a cross-sectional survey design, 468 college students who have had dating experiences were recruited and answered questionnaires. Data were analyzed using t-test, ANOVA with Scheffe? test, Pearson's correlation coefficients, and multiple regression. Results: The sexual assertiveness of college students showed significant results: positive correlations with self-assertiveness and negative correlations with traditional sexual attitude, gender role stereotypes. Significant predictors of sexual assertiveness were traditional sexual attitude, gender role stereotypes, and self-assertiveness. These variables explained 37% of the variance in sexual assertiveness. Conclusion: Findings suggest that it is important to identify and improve communication patterns in relation to sexual assertiveness. There is a need for sex education programs for college students that are relevant and effective.

호텔기업 여성종사원의 성차별 인식에 대한 조사 (A Research on the Sexual Discrimination Level of Woman Employee in the Hotel Industry)

  • 양리나
    • 한국가정과학회지
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    • 제6권2호
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    • pp.41-48
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    • 2003
  • The purpose of this research was to analyze the sexual discrimination level of woman employee in hotel industry. This research was based on a survey. The survey was conducted on 130 individuals who were working in hotels in Seoul. With collected data, regression analysts, T-Test and analysis of variances were utilized using SAS program. The results showed that there were no evidences of sexual discrimination among tile individuals' educational levels and the departments. Whereas, there were evidences of sexual discrimination, sexual harassment. discrimination against employment, and workload among the position levels within a corporation. Finally. the analysis showed that there were sexual discrimination in a promotion policy. retirement policy. workload. and employment during employment period. However, there were no evidences of sexual discrimination in ether areas.

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여성 작업치료사의 직무 스트레스와 근무 환경에 관한 연구 (A Study on Job Stress and Working Environment of Female Occupational Therapist)

  • 이재홍;송예원;차태현
    • 한국산학기술학회논문지
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    • 제18권2호
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    • pp.484-492
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    • 2017
  • 여성 작업치료사의 직무와 관련된 문제를 파악하여 근무환경 개선, 직무 스트레스 인식, 성희롱 예방교육 및 여성의 작업치료사의 장기간 경제활동 참여 향상에 필요한 자료를 제공하며, 환자에게 보다 질 높은 서비스 제공에 기여하기 위해 진행되었다. 현재 작업치료사로 근무하고 있는 여성을 대상으로 200부의 설문지를 배포하여 회신된 185부를 분석하였으며 결과는 다음과 같다. 직무스트레스의 주요 항목은 '하는 일에 비해 보수가 적다고 느낄 때가 있다.', '근무로 인해 피로를 느낀다.', '치료 이외의 것까지 신경써야할 때가 있다.' 순으로 나타났다. 근골격계 통증은 손목과 손(90%), 어깨(86%), 목(69.7%), 허리(68.6%)순으로 나타났으며, 손목과 손(63%), 어깨(62.2%), 허리(51.9%) 통증으로 인하여 일상생활에 지장이 있는 상태였다. 언어적 성희롱 경험은 71.4%에 이르고 있었으며, 신체적 시각적 성희롱은 48.6%가 경험하였다고 응답하였다. 가족친화적 조직문화 항목에서는 '개인과 일의 사이에서 곤란하지 않다.'가 61.1%로 가장 많았으며, 직장상사의 긍정적인 지원(54.6%), 직장동료와의 유대관계유지와 감정 공유(73.%)등의 긍정적 응답이 많았다. 여성 작업치료사들이 겪고 있는 직무스트레스, 근골격계 통증, 성희롱 등의 효과적인 대처방법 마련 및 업무 환경 개선이 시급 할 것이라 판단된다. 또한 이를 위해 참고할 수 있는 자료를 제공하는 것에 의의가 있다.

한국 임금 근로자의 직장 내 폭력 경험과 근골격계 증상과의 연관성에 관한 연구 (The Relationship between Experience of Workplace Violence and Musculoskeletal Pain among Wage Workers in South Korea)

  • 윤재홍;성효주;김유균;김승섭
    • 한국산업보건학회지
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    • 제25권2호
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    • pp.211-219
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    • 2015
  • Objectives: We aimed to examine the association between experience of workplace violence and musculoskeletal pain among wage workers in South Korea. Methods: We analyzed a cross-sectional survey of 29,601 wage workers from the third wave Korean Working Conditions Survey in 2011. Experience of workplace violence was assessed through three questions, "Over the past 12 months, have you ever experienced: (1) physical violence, (2) bullying, or (3) sexual harassment at workplace?" Musculoskeletal pain was measured using the three questions, "Over the past 12 months, have you ever experienced: (1) low back pain, or (2) upper limb pain(i.e. shoulder, neck, and arm), or (3) lower limb pain(i.e. hip, leg, knee, and foot)?" Wage workers could answer 'Yes' or 'No' to each of the three questions. Multivariate negative binomial regression was applied to examine the association between workplace violence and musculoskeletal pain after adjusting for confounders including self-reported physical work factors. All analyses were performed using STATA/SE version 13.0. Results: Physical violence was associated with low back pain(PR: 2.16, 95% CI: 1.77, 2.65), upper(PR: 1.65, 95% CI: 1.45, 1.88) and lower limb pain(PR: 1.81, 95% CI: 1.52, 2.15) among male wage workers whereas it was related to upper(PR: 1.86, 95% CI: 1.53, 2.26) and lower limb pain(PR: 2.95, 95% CI: 2.47, 3.53) among female wage workers. Significant association was observed between sexual harassment and upper(PR: 1.25, 95% CI: 1.01, 1.56) and lower limb pain(PR: 2.41, 95% CI: 1.97, 2.93) among female wage workers whereas the association was only significant in the analysis with lower limb pain(PR: 1.87, 95% CI: 1.17, 2.97) among male wage workers. Bullying was associated only with lower limb pains among both male(PR: 1.77, 95% CI: 1.32, 2.37) and female(PR: 2.10, 95% CI: 1.69, 2.61) wage workers. Conclusions: This study found that experience of workplace violence, particularly physical violence and sexual harassment, was associated with musculoskeletal pain among Korean wage workers.

대학생의 데이트 성폭력 피해경험에 영향을 미치는 요인 (Factors Influencing the Experiences of Sexual Violence Victims while Dating as College Students)

  • 이은숙;강희순
    • 여성건강간호학회지
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    • 제16권3호
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    • pp.266-275
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    • 2010
  • Purpose: This study was conducted to identify the factors influencing the experience of sexual violence victims while dating as College Students. Methods: With a correlational survey design, data was collected by self-report questionnaires from 560 college students who had reported sexual violence during a date. The data was analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficients, and stepwise multiple regression. Results: College students while on date who reported sexual violence showed a significantly negative correlation with self-esteem, dating sexual assault recognition, sexual assertiveness, and significantly positive correlations with the gender role stereotypes, sexual violence permissiveness, date sexual violence inflictions, and family violence. A combination of date sexual violence inflictions, self-esteem, sexual violence permissiveness, sexual assertiveness all accounted for 41% of the variance in date sexual violence among college students. Conclusion: Self-esteem and sexual assertiveness must be progressively uplifted in order to prevent date sexual violence. A specific program established to reduce sexual violence permissiveness would be useful in order to reduce the number of sexual violence victims for college students who are dating.

대학생의 데이트 성폭력 가해경험과 관련 요인 (Factors Associated with Perpetrations of Dating Violence among College Students)

  • 강희순;이은숙
    • 보건교육건강증진학회지
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    • 제27권3호
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    • pp.75-84
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    • 2010
  • Objectives: This study investigates factors influencing the perpetrations of sexual violence while dating among college students. Methods: With a correlational survey design, a self-report survey was conducted and collected 1,132 responses from college students with dating experiences. Methods including descriptive statistics, t-test, ANOVA, pearson correlation coefficients, and multiple regression were used to analyze data. Results: Compared to college students with no perpetrations of sexual violence, college students with perpetrations of sexual violence had significantly higher scores in father's violence, mother's violence, gender role stereotype, and sexual violence permissiveness. On the other hand they had significantly lower scores in sexual assault recognition than the compared group. A multiple regression model result forecasted parents' violence, sexual assault recognition, sexual violence permissiveness, and gender as prediction indicators of perpetrations of sexual violence. Conclusion: To prevent sexual violence while dating, domestic violence should be decreased through parents education and counseling from childhood. High-risk groups should be detected by surveying socio-psychological variables including experience of domestic violence, sexual assault recognition, and sexual violence permissiveness. It need to develop and implement sexual violence prevention programs to accurately inform and aware sexual violence.

임상간호사의 성교육 경험, 성지식 및 성 건강 간호수행태도 (Experience of Attending Sexual Health Education, Knowledge and Healthcare Attitude of Nurse Clinicians)

  • 왕희정;김현경;유혜영
    • 성인간호학회지
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    • 제25권5호
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    • pp.585-595
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    • 2013
  • Purpose: This study aimed to identify if participating in a sexual education program, influences knowledge, and healthcare attitude among attitudes of nurse clinicians in Korea. Methods: A cross-sectional study was conducted with 210 Korean nurse clinicians. Data were collected through self-reported questionnaires from July to August, 2011 from five hospitals in S and I cities. Data were analyzed using t-test, Pearson correlations, and multiple linear regression with SPSS/WIN 21.0. Results: This study reported that the majority of nurse clinicians had attended sexual programs about sexual harassment, reproductive system and function. There were significant correlations between experience of attending sexual education(r=.32, p=.003) and sexual knowledge(r=.14, p=.047) with sexual healthcare attitude. Sexual education on the job(${\beta}=.13$, p=.004), supplementary sexual education(${\beta}=.17$, p=.009), sexual knowledge(${\beta}=.16$, p=.048), and obstetrics and gynecology department carrier(${\beta}=.29$, p<.001) explained 14.0% of sexual healthcare attitude. Conclusion: This study's results demonstrate that advanced and continuous sexual health program is necessary for nurse clinicians. Proper sexual knowledge and positive attitude may promote nursing intervention and counseling concerning patients' sexual problems.

디지털 아동 성착취 대응현황과 해외 인공지능 범죄 예측 시스템 비교분석 (Current Status of Response to Digital Child Sexual Slavery and Comparative Analysis of Overseas Crime Prediction System Using Artificial Intelligence)

  • 김혜진
    • 디지털융복합연구
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    • 제18권7호
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    • pp.357-368
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    • 2020
  • 최근 사회적 공분을 불러일으킨 텔레그램 성착취 사건(일명 n번방 사건)을 통해 디지털 성범죄 양상이 변화하고 있음을 전 사회가 인지하게 되었고, 이 사건의 피해자뿐만 아니라 가해자 중 미성년자가 적지 않았다는 사실이 밝혀지면서 논란은 더욱 커졌다. 디지털 성범죄 특성상 피해의 지속성과 확장성이 크므로 정부와 국회, 시민단체 등의 초협력적인 법적, 사회적, 정책적 대책 마련이 시급하다. 이번 '텔레그램 성착취' 사건으로 국회는 발 빠르게 관련 법안을 발의하며 노력하고 있지만, 아직 '디지털 성범죄'에 대한 명확한 개념과 정의조차 이루어지지 않은 것이 현실이다. 피해자를 위한 실효성 있는 지원 제도도 미비하다. 따라서 본 논문은 우리나라와 해외 주요국의 디지털 성범죄에 대한 제도적 대응 방안을 비교·분석하여 아동 성착취 관련 문제점으로 지적되는 부분을 보완하고 범죄 근절을 위한 체계적인 정책방향을 제시하는 것을 목적으로 한다. 먼저 아동 성착취의 정의와 개념을 알아보고 특징, 발생원인 및 실태를 들여다볼 것이다. 이에 더해 국내외 플랫폼 디지털 성범죄 유통 및 삭제 현황을 살피고, 미국을 비롯한 해외 주요국이 빅데이터와 인공지능 기술을 피해자 보호와 가해자 추적에 적극 활용하는 사례를 통해 디지털 성범죄 문제 해결의 시사점을 제시하였다는데 의의를 갖는다.