• Journal of Information Technology Services
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• v.13 no.2
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• pp.219-250
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• 2014

Corporations look for their competitiveness in many different areas, and one of them is customer call center, which provides professional, special service to the customers. The importance and the value of realization of customer satisfaction at each call center have become significant as it plays a leading role and is responsible for customer recreation and follow-up services. This study held in-depth interviews with 3 groups of professional call representatives (categorized by experience) from popular property and life insurance companies in Korea who operate in and outbound calls. Three variables, emotional quotient, organizational citizenship behavior (OCB), and IT utilization skill, were selected and it was observed how these variables affect the job performance of in and outbound call center representatives. The importance of the relationship between the variables and the key factors in the future direction of improvement of the call center representative organization was analyzed. Emotional quotient refers to the ability to recognize and use the emotion of oneself and others. It was considered it would be effective in enhancing the counseling ability of call center representatives, This study identifies the effect of emotional quotient on job performance and organizational citizenship behavior, which is defined as actions outside of normative roles in the organization. Also, the study aims to prove the effect of emotional quotient on the rapidly developing IT utilization ability in relation to job performance. As a result, it was found that service career (3 months, 3 years, 10 years) had a significant effect on the key factors that affect the organization-emotional quotient, IT utilization skill, and OCB. Especially for OCB, it was considered relatively less important to the new employees, while it greatly affected the job performance, rate of settlement, and sustainment of the working life for those with longer experience. Also, the result of the interview for each variable differed by the service career. Emotional quotient, IT utilization skill, and OCB were close connection for the representatives with longer experience than for those with shorter experience. And the level of intimacy of their relationship with job performance was in proportion to the years of service. Thus, to secure stability for the call center representatives and enhance their job performance continually, the importance of emotional quotient and IT utilization skill shall be reflected in the operation process actively. In particular, in order to lead a organization with outstanding culture, a management system shall apply OCB from the recruitment process.

• KDI Journal of Economic Policy
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• v.14 no.4
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• pp.79-106
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• 1992

This study analyzes the determinants of wage premium, defined as the excess of actual wage rate over opportunity wage, for the average worker in a Korean bargaining unit. Average wage premium of a firm is decomposed into quasi-rent per worker and rent-sharing rule. Per capita quasi-rent, representing a firm's ability to pay, is defined as the difference between sales revenue and the opportunity cost of mobile factors, divided by the number of employees. Rent-sharing rule, a measure of workers' bargaining power, is defined as the average wage premium divided by the per capita quasi-rent. Empirical results show that the differences in wage premium among Korean bargaining units are much better explained by the differences in quasi-rent than by the differences in bargaining power. Also, comparing the results of 1986 with those of 1988 show that the wage settlement mechanism in 1988 was not quite different from that of 1986, in spite of the drastic change in industrial relation system in 1987. It may simply yield higher opportunity wages, by raising the bargaining power of overall workers. The tendency of Korean labor market in 1988 to show a dual structure of high & low wage premium sectors, is not due to the fact that the differences in bargaing powers across firms tend to expand, but to the fact that unions tend to reduce the wage differences among the workers within an enterprise by pursuing more equal distribution of total wage premium. Hence, the policies for reducing the wage differentials across firms should focus on rent-regulating industrial policies, e.g. eliminating monopoly rents by deregulation.

• Journal of Korean Society of Water and Wastewater
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• v.28 no.1
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• pp.13-23
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• 2014

A lab-scale Anaerobic Baffled Reactor (ABR) was applied to treat a primary sludge taken from a municipal wastewater treatment plant. In this experiment, acidogenic reaction was promoted by operating the ABR with short hydraulic retention time (HRT) to produce sufficient volatile fatty acids (VFA) instead of production of methane. The performance of ABR on the VFA production and total solids reduction was observed with different operating conditions with 2, 4, 6, and 8 days of HRT. Corresponding organic loading rates were 6.7, 3.4, 2.2, and $1.6kgCOD_{cr}/m^3{\cdot}day$. As HRT increased the removal rate of TCOD was also increased (82.5, 84.2, 96.9, and 95.9 % in average for HRT of 2, 4, 6, and 8 days, respectively) because the settlement of solids was enhanced in the baffle by the decrease of upflow velocity. At HRT of 2 days the average concentration of VFA in the effluent was measured at $1,306{\pm}552$ mgCOD/L corresponding to 107 % increment as compared to the VFA concentration in the influent. However, as HRT increased VFA concentraiotn was decreased to $143{\pm}552$ mgCOD/L at HRT of 8 days. The reduction rates of total solids were 12.2, 26.5, 24.8, and 43.0 % for HRT of 2, 4, 6, and 8 days. As HRT increased the hydrolysis of organic particulate matters in the reactor was enhanced due to the increasing of solids retention time in the baffle zone with low upflow velocity in long HRT condition. Consequently, we found that a primary sludge became a good source of VFA production by the application of ABR process with HRT less than 4 days and the 12-26 % of total solids reduction was expected at these conditions.

• Journal of Arbitration Studies
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• v.8 no.1
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• pp.293-322
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• 1998

General Administrative Procedures of the Preshipment Inspection 1. Initial notification Preshipment Inspection is initiated by Agency when it receives notice either from the importing country, or the seller, that an export needs to be imspected 1.1 Notice from the importing country 1.2 Notice from the seller 2. Preliminary price verification After receipt of initial notification, Agency undertakes, Where possible, a preliminary price verification, based upon the Inspection Order and other contractual documents received. 3. Customs classification When required by the Government of the importing country. Agency forms an opinion of the Customs Classification Code based upon the Customs Tariff Book and Rules of Classification of the country of importation. The Customs Classification Code determines the tariff rate on the basis of which the importer will be required to pay import duties. 4. Import eligibility 5. Arrangements for physical inspection 5.1 Inspection request from seller 5.2 Place of inspection 5.3 Date of inspection 5.4 Physical inspection procedures 6. Physical inspection results When the physical inspection is completed, the inspector submits his report to the Agency office and the result of inspection will be communicated to the seller and, where applicable, the place of inspection. The result will state: satisfactory or conditional of unsatisfactory. The seller is welcome to present his views in writting to Agency in the event there is any query regarding the issuance of a conditional of unsatisfactory inspection result. 6.1 Satisfactory 6.2 Conditional 6.3 Unsatisfactory 7. Shipment of the goods The seller is advised to check with Agency prior to shipment if the physical inspection result has not been received or there are any doubts concerning whether a Clean Report of Findings will be issued. 8. Final price verification and classification Based on the results of physical inspection and appropriate final documents, Agency finalises the price verification and the Agency opinion of Customs classification code. When the preliminary price verification has not resulted in any unresolved questions and the inspection result and other documents received are consistent with the preliminary documentation, Agency will not normally require any additional information. The main exception would be if the terms of sale require reference to prices at the date of shipment. 9. The Report of Findings 9.1 Types of Reports of Findings - Clean Reports of Findings(CRF) The Agency will issue a Clean Reports of Findings(CRF), or equivalent document, normally within two working days after receipt of the necessary correct final documents and a satisfactory result in all aspects of the inspection. - Discrepancy Report.

• Journal of the Korean association of regional geographers
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• v.22 no.1
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• pp.120-134
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• 2016

This study aims to investigate the hierarchical stepwise migration and its influences on regions (metropolitan areas, cities and counties of Korea administrative district) through analyzing the city rank-size and the changes of natural increase of population. The result shows that the inter-regional migration has been associated to the decrease of the population and the decline of NIR in the regions where outflows have been persisted. Also, theses demographic events have sequentially occurred through the hierarchy of settlement system: gradually from rural (gun) and lower ranked regions in the system of city rank-size, to urban (si) and regions in the high ranks in the system. Based on the result of this study, it is possible to understand and expect the major origins of inter-regional migration, the presence of the hierarchical stepwise migration and most significantly, the spatial expansion of depopulation problems.

• Journal of the Korean Geographical Society
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• v.47 no.1
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• pp.79-97
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• 2012

This study examines on the impact of biodiversity in circular greenspace of Cheongju city since 2002 greenbelt release. Research has carried out to investigate the biotope pattern change with landscape fragmentation. Major landscape fragmentation has occurred with development of residential sector and build-up of major highways. Settlement has been expanded to the entire area connected to urban district excluding the eastern forest. North-south district shows high road density, where inter-regional roads meet in the cross-section. It is found that landscape fragmentation impact on species richness as well as population size of the species varies depending on the animal species. The birds show high species richness in N2, N3, N4, S2(north-south zone) even with high fragmentation rate. This can be explained that birds can access to aquatic environment where they can find abundant food resources. The amphibians and the reptiles show almost no zonal variation in species richness than the birds. The more a zone fragmented in small patches, the species richness of the amphibians and the reptiles also tends to be declined. Information accumulation on biodiversity for integrating landscape planning in urban planning, various level of community participation in decision making process, and cross border cooperation with neighbouring Cheongwon-gun will be required for sustainable greenspace management of Cheongju City.

• The Journal of Fisheries Business Administration
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• v.39 no.2
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• pp.81-108
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• 2008

Since the declaration made by UN Convention on the Law of the Sea on EEZs, The open seas of Northeast Asia, considerd as a convention area, needed new agreements in conformity with the changes brought by the introduction of the Exclusive Economic Zone(EEZ) system. The Contracting Parties of these agreements set up their own EEZs, which extend certain ranges from their baselines, Fishing in the other party's EEZ is done based on mutual agreements, which take into account traditional fishing activity in the zones. Seperate fishries management systems, in accordance with the relevant legal status of the waters, are applied to individual overlapping areas: Middle Zone in the Bast Sea and the waters south of jeju Island, Interim Measure Zone in the Yellow Sea and East China Sea, and the Transitional Zone in the Yellow Sea. They decided to conclude fisheries agreements as the provisional agreement under Article 74(3) of the UN Convention before the delimitations of the EEZs to avoid the territorial disputes. China and Japan concluded the Fishries Agreement in the November 1997, allowing each coastal State 52 mile EEZ. it was followed by Korea and Japan in September 1998, reaching a final compromise. And also Korea and China came to a satisfactary settlement in November 1998. Fisheries agreements have been established between the three North-east Asian States, the agreement are all bilateral. That implies inefficient resource management on the overlapping waters of the three states, especially on the East China Sea. The Korea-Japan Fisheries Agreement and the China-Japan Fishery Agreement worked as governing rules in the North-east Asian seas before the establishment of EEZs (Exclusive Economic Zones). However the conclusion of the bilateral fishery agreements, Korea China and Japan have developed EEZs, and these three countries have competed for the exploitation of fisheries resources. Therefore, the issue of fisheries resource management was no longer a single countries' problem and emerged as a common issue facing these three countries. In recognition of the above-mentioned problem, it is needed for the construction of cooperative System fishery management in the North-east Asian seas. Therefore, cooperative measures should be establishied. The final goal of the construction of fisheries management cooperative system is to establish sustainable fisheries in the North-east Asian seas. However, there is a big difference in fisheries management tools, fishing gear, exploitation rate of species, etc. This implies that a careful approach should be taken in order to achieve the cooperative fisheries management among Korea, China and Japan. conclusionly, the Governments of Korea, China and Japan should complement three bilateral agreemens, and which they prepares to 'Fisheries Resource Restore Program' Between Korea, China and Japan in the adjacent waters south of Jeju Island.

• Journal of Korean Society of Transportation
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• v.22 no.6
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• pp.17-33
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• 2004

Korea's economic development plans instituted in the 1970's, affected by the growth centered policy and rapid industrialization, have prevailed without having aviation safety management system, along with the safety of the other various means of transportation, settled in its place, and subsequently, the aviation accidents occurred until the beginning of year 2000 have incurred an enormous social expense, not to say of a massive loss of human lives. Especially, with regard to the causal factors of accidents, most of recent accidents have been associated with human factor of airmen, thus, only if this can be detected in advance and prevented, the aircraft accident rate will be reduced by a large margin. Therefore, in order to develope improvement methods on the safety system of civil aviation, in this study, safety management system has been divided into three stages: an advance preventive system, a handling system at an accident's occurrence and a post accident handling system, and thereby improvement methods on aviation safety have been suggested for each stage. The threatening factors agatinst aviation safety have been found to be the absence of management standards and regulations, the indifference to or the lack of the law abiding apirit as major factors, and in order to improve on which, it is required that the settlement of the institutional safety management system should precede, and that the Government and the aviation industry should also make a continuous effort to identify the threatening factors against aviation safety, and to provide incentives for the law abiding spirit and the attitude of giving top priority to safety to spread among all the employees.

• Journal of Korean Elementary Science Education
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• v.40 no.4
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• pp.545-555
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• 2021

This study aims to analyze research trends by the period of elementary science education journal. A total of 1047 papers were analyzed from Volume 1 No. 1 in 1983 to Volume 39 No. 4 in 2020. The results of the study are as follows: First, the period of elementary science education journals was divided into infancy, settlement, development, and retainment period according to the number of papers. Second, the ratio of research by more than three scholars, pure or funded research was decreasing. Third, the study subjects had a high rate of research on elementary school students and elementary school teachers. Fourth, research methods were mainly research studies and experimental studies, and qualitative analysis and mixed analysis studies were increasing as data analysis methods. Fifth, the occupation of the first author was professor (45.6%), teacher (39.8%), graduate student (10.6%), and researcher (1.7%) in that order. Sixth, the regions of the corresponding author were concentrated in Seoul and Gyeongin, the metropolitan areas. Finally, in order for the "Elementary Science Education" journal to continue to play a pivotal role in leading elementary science education in the future, efforts to improve the overall journal and continuous participation and cooperation of domestic and foreign researchers, academic executives, members, and educational institutions are required.

• Journal of the Korean Institute of Rural Architecture
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• v.24 no.1
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• pp.27-36
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• 2022

Currently the population of rural areas in Korea continue to decline due to low birth rate, aging population, and migration. This phenomenon is accelerated over time. And as a result, there are some declining phenomenon in rural society. And it is same in the residential and basic living conditions of rural villages. The increase ratio of empty houses exacerbates the rural landscape, acts as a cause of crime and bring out various social and economic problems such as worsening settlement conditions and local slums. The study is carried out to prevent this phenomenon by investigating the architectural contents of empty houses in the village, surveyed residents and owners and finally analyzed and synthesized to make a plan to utilize empty houses in the village. This study was conducted from June to December 2021. The conclusions are followings: 1. The empty houses in Korea were 1,511 million in 2020, 8.2% of the total number of houses, whereas those in Jeollabuk-do were 95,412, 12.9% of those of houses, and those in Gimje-city, the subject of this study, were 5,944. It is up to 15.8%. In particular, empty houses in Hacheon village, the site of this study, accounted for the highest ratio, with 25% of the total number of houses. 2. To understand the utilization and improvement of empty houses, surveys and interviews were conducted to residents and owners of Hacheon village in Gimje, and most of the residents submit proposals that empty houses were not desirable in terms of village landscape and safety. The owners don't have intentions of selling or leasing them. They want to remodel them and rent for a specific period. 3. As the physical condition of the empty houses(9empty houses) 6 empty houses of them are good. 4 of them are in poor condition. 4. By synthesizing these contents, nine empty houses in Hacheon village will be remodeled as the space for those of rural start-up young people, smart farm area, community space and rental housings for rural returnees.