• 제목/요약/키워드: Service quality satisfaction

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A Study on the High Quality 360 VR Tiled Video Edge Streaming (방송 케이블 망 기반 고품질 360 VR 분할 영상 엣지 스트리밍에 관한 연구)

  • Kim, Hyun-Wook;Yang, Jin-Wook;Yoon, Sang-Pil;Jang, Jun-Hwan;Park, Woo-Chool
    • Journal of the Korea Convergence Society
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    • v.10 no.12
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    • pp.43-52
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    • 2019
  • 360 Virtual Reality(VR) service is getting attention in the domestic streaming market as 5G era is upcoming. However, existing IPTV-based 360 VR video services use upto 4K 360 VR video which is not enough to satisfy customers. It is generally required that over 8K resolution is necessary to meet users' satisfaction level. The bit rate of 8K resolution video exceeds the bandwidth of single QAM channel(38.817mbps), which means that it is impossible to provide 8K resolution video via the IPTV broadcast network environment. Therefore, we suggest and implement the edge streaming system for low-latency streaming to the display devices in the local network. We conducted experiments and confirmed that 360 VR streaming with a viewport switching delay less than 500ms can be achieved while using less than 100mbps of the network bandwidth.

Rediscovering A Path to Aging in Place: Development of Housing Cooperatives for Rural Elderly

  • Lee, Hyun-Jeong
    • Architectural research
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    • v.13 no.3
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    • pp.31-40
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    • 2011
  • Profit-keeping behaviors naturally occur in the market to satisfy consumers, and the logic behind it lies in the economies of scale. On the flip side, some commodities transacted in the market are not available or can not be easily acquired unless the demand is high enough. Under this proposition, some consumers rise and find their own solution to meet the services at a reasonable cost or at an adequate level. The commonly adopted way is to establish a cooperative, and it stirs purchasing power by pooling resources and further bargains price and service quality. As a consumer cooperative, housing cooperatives notably found in rural towns enable the elderly to continue independent living. This study is to take a closer look at residential life of the rural elderly in housing cooperatives. Utilizing in-depth focus group interviews with 40 residents in four housing cooperatives, this qualitative research draws main factors affecting the decision to move in, residential assessment, and strengths and weakness of living in a housing cooperative. The primary factor influencing the moving decision is to continue to independent living in a familiar community, and the bottom line is planning ahead. Frailty and bereavement are found to be the leading occasions for them to move. The participants are satisfied with the independent living arrangement, and particularly, cited such features as safety and security, elderly-friendly design, common spaces, freedom, social activities and efficient living. Also, it is stated that some cooperative natures such as control over the property and giving a voice on management render positive impacts on the satisfaction with communal living. In spite of all the benefits and strengths, participants face with a public notion that an independent living arrangement like a housing cooperative has never done before in rural towns, so that most people recognize it as part of dependent living arrangements like nursing home.

Health Information Monitoring System using Context Sensors based Band (상황센서 기반의 밴드를 이용한 건강정보 모니터링 시스템)

  • Chung, Kyung-Yong;Lee, Young-Ho;Ryu, Joong-Kyung
    • The Journal of the Korea Contents Association
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    • v.11 no.8
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    • pp.14-22
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    • 2011
  • It is important for the strategy of service to provide the health information in the environment that the healthcare has been changed focusing on the preventive medicine. Recently, the various applications of u-healthcare have been presented by researchers. In this paper, we proposed the health information monitoring system using the context sensors based band. By wearing the proposed hand, the health status is gathered and vital signals are transmitted to the connected UMPC. It can be easily monitored according to the user locations in real time. To provide the health index according to the temperature, the air conditioning, the illumination, the humidity, and the ultraviolet rays, we use the various XML links extracted from RSS of the Korea Meteorological Administration. The health information is analyzed in terms of factors, such as, the asthma index, the stroke index, the skin disease index, the pulmonary disease index, the pollen concentration index, and the city high temperature index. Ultimately, this paper suggests empirical application to verify the adequacy and the validity with the proposed system. Accordingly, the satisfaction and the quality of services will be improved the healthcare.

The Interactive Factors of Ubiquitous Media Affected on the Intention of Convergence Service Adoption (유비쿼터스 미디어의 수용의도에 영향을 미치는 상호작용성 요인에 관한 연구)

  • Kim, Ju-An
    • International Commerce and Information Review
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    • v.9 no.2
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    • pp.19-40
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    • 2007
  • In recent, T-commerce is widely dispersed as alternative type of commerce. It is forecasted that t-commerce system is used more than e-commerce system. Therefore more and more t-commerce-related industries are also recognizing that t-commerce is a critical business model. It is needed to understand the concept of t-commerce and develop the t-commerce marketing strategy. CEO analyses consumer's behaviors according to the data about buyers and applies the advantage of t-commerce to the communication with customers. This t-commerce system plays an important role in maximizing customer satisfaction and affecting their intention to reuse it. Therefore this paper attempts to identify T-commerce critical success factors and divide between use-intention group and unuse-intention group by taking out a discriminant function by the discriminant analysis. This lays a foundation in developing T-commerce strategy. According to the discriminant function extracted, convenience factor, amusement factor, system quality factor, product perception factor are significant in the sequence of influential degree. However, usefulness factor and speedy connection factor are not significant. In result, the target hitting rate is 77.9% in the first unuse-intention group and it is 95.2% in the second use-intention group. The total discriminant target hitting rate is computed to higher value, 86.55%. The statistic package, SPSS 12.0, is used to survey and analyse data and test the hypothesis. The validity and reliability of variables are verified by both reliability analysis and factor analysis. The discriminant analysis is used to tell the difference between use-intention group and unuse-intention group.

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Performance Evaluation of GFC Protocol Based on HMR with Dynamic Quota Allocation (동적 쿼타할당방식 HMR을 적용한 GFC 프로토콜의 성능평가)

  • 두소영;전병천;김대영;김태균
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.19 no.7
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    • pp.1256-1271
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    • 1994
  • In this paper a GFC protocol based on HMR(High-speed Multimedia Ring) with a dynamic quota allocation is proposed and the performance of proposed protocol is evaluated by simulation. The HMR a medium access protocol proposed for Gbit ATM-LAN, can be applied to the GFC protocol without any modification because it uses only 4 bits for medium access of several topologies such as bus, ring and stared-bus, and priority control for satisfaction of different QoS(Quality of Service) requirements. The quota allocation method of HMR called static quota allocation has a problem of excessive access delay for the traffic with high burstness. In this paper a dynamic quota allocation method which allocates quota to the nodes according to the queue length is proposed and the performance of HMR with dynamic quota allocation is evaluated by seven simulation scenarios of CCITT. The HMR with proposed method shows better shows better access delay characteristics than the HMR with static quota allocation. Also the simulation results show that access delay performance of HMR is better than that of ATMR proposed by Japan and is similar to that of DQDB proposed by Australia.

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The Effect of Individual's Flow and Stress on Subjective Well-being in Social Network Services (소셜 네트워크 서비스에서 사용자의 플로우와 스트레스가 주관적 안녕감에 미치는 영향)

  • Koh, Joon;Lee, Sung-Jun;Lou, Liguo
    • Journal of Information Technology Services
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    • v.15 no.1
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    • pp.211-226
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    • 2016
  • Most of the SNS users argue that they feel techno-stress or digital fatigue when they use SNS. As the relationships in the SNS expand, users may feel work overload, digital fatigue, and techno-stress which are caused by the time and effort for the retaining the existing relationships established via SNS. The SNS activities require users' time and effort to update their profiles and the current news of them, responding to online friends' contents. Thus, more relationships they have, more stress they can feel. This study tries to examine the key factors that can affect subjective well-being of individuals in Social Network Service (SNS) usage. Therefore, this study, based on the previous literature, investigates what the sources of SNS stress are and how SNS stress and flow affect subjective well-being of SNS users. Major findings of this study from an empirical analysis with 201 SNS user respondents who have accessed SNS at least one time within one month are as follows. First, perceived opportunity cost and reputation recognition in SNS usage were found to have significant effects on negative emotion. Second, individual's flow in SNS was significantly affected by challenges and interactions, and had a significant impact on positive emotion. However, SNS users' flow did not show a positive relationship with their satisfaction of life. This study contributes to the expansion of theoretical discussion about the effect of individual's SNS usage on quality of life in validating whether SNS usage can bring individuals subjective well-being. Implications of the study findings and future research directions are also discussed.

Consumer Segmentation by Lifestyle and Development of e-CRM Strategies (라이프스타일에 따른 고객세분화 및 e-CRM 전략제안)

  • Ko Eunju;Kwon Joon Hee;Yun Sun Young
    • Journal of the Korean Society of Clothing and Textiles
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    • v.29 no.6
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    • pp.847-858
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    • 2005
  • The purpose of this study was to examine consumer purchasing behavior of the online shoppers particularly using online clothing shopping mall and to analyze the key factors of both satisfaction and dissatisfaction of their purchase and to compare the both group by lifestyle segmentation in order to provide the e-CRM strategies. Focus group interviews and survey were conducted in December, 2003 with 30 online shoppers who have an experience of online clothing purchasing. The data analysis included the content analysis, descriptive statistics, K-means and factor analysis. Key findings of the study were as follows: First, online shoppers spent average 3.5 hours on internet and usually purchased clothing while surfing the web. Second, consumers were satisfied with reasonable price and customized service but dissatisfied with delayed delivery, limited product availability in both size and color and return policy. Third, according to the lifestyle segmentation, online shoppers could be characterized as 'Luxurious', 'Trendy' and 'Prudent' 'Luxury-oriented consumers', who value fashion, diet and social activity, tended to purchase basic yet high quality products. However, 'Trend-oriented consumers', to whom fashion trend was most important, purchased various latest fashion products with reasonable price and showed generally positive response to emails sent by e-retailers. And lastly 'Prudence-oriented consumers', whose buying decision was based solely on practicality, appeared to be reluctant to purchase clothing online while seeking more credible information and competitive price. In conclusion, this study has its significance in that it helps promote relationships between customers and e-retailers by providing differentiated e-CRM strategies through each customer groups 'lifestyle segmentation and consumer purchasing behavior analysis.

Philosophical and Theoretical Perspectives of Five Laws of Libraries and its Influence on the Library Profession: Issues and Challenges

  • Krishnamurthy, M.
    • Journal of the Korean Society for Library and Information Science
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    • v.45 no.4
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    • pp.271-286
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    • 2011
  • The role of information in knowledge society has changed. Library refers to information centre, which is actively involved information collection and promoting use of for the development of individual and society. Modern libraries are the centres of interaction for all interested in accessing information and in participating in the marathon of the present competitive age. Information and a conducive environment of its free flow is a vital tool in all forms of human endeavour. It is the link pin of national development. For a nation to develop it needs to have and provide relevant, updated and adequate information on food security, health, democracy, population, education, family planning, youth empowerment, gender quality, environment etc. The information intermediaries are the persons to modulate these complexities and find match between the information sources and users needs to satisfaction of Ranganathan's law: Books are for use; Every reader his/her book; Every book its reader; Save the time of the reader; Library is a growing organism. The relative importance of these norms in modern context has been evident from experience, study, observations, discussions, etc., and only by scientists and technologists, but also by managers, planners, and policy makers. They recognize the usefulness of information in the performance of their needs information needs. Libraries are therefore proper management, provision and dissemination of such information. It is clearly visible in the contemporary context, that the libraries in the knowledge society are much more than the book depositories This article looks at the theory/practice divide in library and information science and particularly Ranganathan's contributions, basic statements remain as valid in substance if not in expression as -to-day as when they were promulgated, concisely representing the ideal service and organizational philosophy of libraries today.

A Study of Strategic Alliance on Negative Factors Affecting - Focused on Liner Shipping - (전략적 제휴에 부정적인 영향을 미치는 요인에 관한 연구 - 정기선사를 중심으로 -)

  • Kim, Dong-Yol
    • Journal of Korea Port Economic Association
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    • v.27 no.3
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    • pp.247-272
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    • 2011
  • Because of operating and ordering vessels over 10,000 TEU, the strategic alliance between liner shipping companies will be diversified and activated more briskly to secure cargo quantities, minimize costs, secure profits, improve service quality and manage stable business. Many of prior studies concerning strategic alliance are carried out to clarify success factors, motives or to explain how to select a good partner for success. But over 70% of strategic alliance has been resulted in failure. Because failures of strategic alliance occur much more frequently than success, negative effect factors in strategic alliance have to be measured and be adapted to changing conditions in the shipping market. To improve negative effect factors, shipping companies should make an effort to establish reliable relationships between partners and suppress claims by clearing off imprecise contract terms. And it is necessary to increase satisfaction of each individuals and minimize complexity occurred due to the exterior relationships for the successful strategic alliance.

Causal Relation Analysis of the Motivation and Benefits Factors Affecting Customers' Purchase Intention of Counterfeit Goods (위조품 구매동기와 사용혜택 요인이 구매의도에 미치는 인과모형분석)

  • Yu, Seung Yeob
    • Journal of Digital Convergence
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    • v.10 no.11
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    • pp.287-293
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    • 2012
  • The present paper attempts to account for customers' purchase intention of counterfeit goods. Based on some previous analyses, we have set up a structured model for analysis with a hope to identify the relationship between benefits from using counterfeit goods and motivational factors to purchase them. It is found, first of all, that motivation for ostentation significantly influences personal benefits from using the counterfeit goods. Second, we also find that motivation for satisfaction does not exert any direct influence on the factors of benefits, though it affects decisions to purchase. Third, motivation for practicability has significant influence on personal and, more strongly, on economic benefits. Fourth, quality has significant influence on both personal and economic benefits. Again, this factor is also more closely related with economic benefits than with personal ones. We hope that we will be able to provide practical tips for those who design and plan public service advertisements that intend to reduce purchasing of counterfeit products.