• Title/Summary/Keyword: Service line

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An Empirical Study on costing and Pricing in On-Line Database Service (온라인 데이터베이스 서비스의 원가계산과 가격결정에 관한 실증적 연구)

  • Lee, Yeong-Jae;Jeong, U-Seong
    • The Transactions of the Korea Information Processing Society
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    • v.4 no.1
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    • pp.23-38
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    • 1997
  • Based on previous research for end-users information needs, this research is to investigate DB costing method for decision-making on pricing of DB service by critical factors. The first phase of the research classifies the elements of DB product cost accounting by activities of the circulation system of information in DB service. The second phase is to develop model based on results of DB product costing in the first phase of research. The third phase of research is to present the process of DB product cost accounting by applying the model to an on-line service company. Finally, the research develops the pricing decision model to determine the priority of each factor by survey from major on-line service companies in America and Japan. It is essential to research further regarding the DB product costing and pricing methods in order to determine a proper DB service charge. The right Pricing decision in the DB service charge will contribute to the growth of the DB industry.

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Nondestructive sensing technologies for food safety

  • Kim, M.S.;Chao, K.;Chan, D.E.;Jun, W.;Lee, K.;Kang, S.;Yang, C.C.;Lefcourt, A.M.
    • 한국환경농학회:학술대회논문집
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    • 2009.07a
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    • pp.119-126
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    • 2009
  • In recent years, research at the Environmental Microbial and Food Safety Laboratory (EMFSL), Agricultural Research Service (ARS) has focused on the development of novel image-based sensing technologies to address agro-food safety concerns, and transformation of these novel technologies into practical instrumentation for industrial implementations. The line-scan-based hyperspectral imaging techniques have often served as a research tool to develop rapid multispectral methods based on only a few spectral bands for rapid online applications. We developed a newer line-scan hyperspectral imaging platform for high-speed inspection on high-throughput processing lines, capable of simultaneous multiple inspection algorithms for different agro-food safety problems such as poultry carcass inspection for wholesomeness and apple inspection for fecal contamination and defect detection. In addition, portable imaging devices were developed for in situ identification of contamination sites and for use by agrofood producer and processor operations for cleaning and sanitation inspection of food processing surfaces. The aim of this presentation is to illustrate recent advances in the above agro.food safety sensing technologies.

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Design and Implementation of Protocol to Transfer Secure Messages for PDA (PDA에서 운용 가능한 보안 메시지 전송 프로토콜 설계 및 구현)

  • Lee, Ki-Young;Lee, Jeong-Kyoon
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.9 no.1
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    • pp.181-187
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    • 2005
  • This paper proposes and implements a service model to transfer messages safely for PDA on CDMA wireless network and a secure massage transfer protocol which considers characteristics of PDA. Proposed service uses SMS(Short Message Service) connect to a off-line client device with the wired network for data communication. After receiving SMS message, client device processes the SMS message and creates a data channel through RAS(Remote Access Service), then the data of the server can be pushed to clients. The implemented security protocol can provide safe data transmission on each communication line through two way channels(SMS and data). Also, by using security nonce table, this protocol can reduce a number of transmissions for exchanging a safe session key, so intensity of encryption can be increased.

The Effect of Service Emotional Experience on Relational Performance in the Family Restaurant (패밀리 레스토랑의 서비스 감성체험이 관계적 성과에 미치는 영향)

  • 이은수;정원희
    • Culinary science and hospitality research
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    • v.9 no.3
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    • pp.197-211
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    • 2003
  • It is widely agreed that customers' purchase are strongly influenced by their emotions. despite the obvious importance of eliciting positive emotional responses from customers, we find no record that family restaurants have ever measured or used customers' emotions as a management tool. This study aimed to verify the importance of the customers' emotion in the relational performance of family restaurant business. In order to achieve the object of the study, the effect of emotional factors on service satisfaction, revisit, word-of-mouth were analysed. The data were collected from 450 customers who had visited five family restaurants in Seoul more than once during the last three months from September 20 to October 5, 2002. Emotional variables in service experience process were grouped as three factors; in the middle of having food, in entering and leaving restaurant and in the waiting line. It is proved that customers had different emotions in each process of family restaurant service experience. Multiple regression analysis was employed to explore the influence of three emotional factors on relational performances such as satisfaction, revisit and word-of-mouth. It was found that customers were influenced by emotional factors in entering and leaving restaurant, secondly influenced in the waiting line and least influenced in the middle of having food. Finally, the findings indicated that customers' emotional factors in whole service experience process from entering to leaving the restaurant should be successfully cared by service staff. Future research is recommended to find out which specific emotional factors affected on relational performance of family restaurant.

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Advertisement Management System utilizing On-Line Music Services in Communication Networks (통신망에서 온라인 음악 서비스를 활용한 광고 관리시스템의 구현)

  • Kim, Seung-Cheon;Ro, Kwang-Hyun;Hwang, Ho-Young
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.10 no.6
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    • pp.187-193
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    • 2010
  • This paper introduces a new mobile advertisement management system (AMS) utilizing on-line music service in communication networks. The developed AMS delivers commercial advertisement through music service that is preferred in communication networks, which enable advertisers to perform a customer based advertisement and listeners to get a discount on their bills for music service. And eventually the proposed AMS can provide the effective commercial service to the advertisers and the effective clients recruit ways to music providers.

Development of Human Sensibility Based Web Agent for On-line Recommendation Service (온라인 추천 서비스를 위한 감성 기반 웹 에이전트 개발)

  • Im, Chi-Hwan;Jeong, Gyu-Ung
    • Journal of the Ergonomics Society of Korea
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    • v.23 no.3
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    • pp.1-12
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    • 2004
  • In recent years, with the advent of e-Commerce the need for personalized services and one-to-one marketing has been emphasized. To be successful in increasingly competitive Internet marketplace, it is essential to capture customer loyalty. In this paper, we provide an intelligent agent approach to incorporate human sensibility into an one-to-one recommendation service in cyber shopping mall. Our system exploits human sensibility ergonomics and on-line preference matching technologies to tailor to the customer the suggestion of goods and the description of store catalog. Customizing the system`s behavior requires the parallel execution of several tasks during the interaction (e. g., identifying the customer`s emotional preference and dynamically generating the pages of the store catalog). The recommendation agent system composed of five modules including specialized agents carries on these tasks. By presenting goods that are consistent with user interests as well as user sensibility, the accuracy and satisfaction of the recommendation service may be improved.

A Study on the Quantitative Analysis to Determine the Optimal Train Service Patterns and Train-Sets Necessary under SKIP-STOP Operations in the Metro Railway (광역철도의 SKIP-STOP 운영에서 최적 열차패턴 및 차량소요 산정을 위한 정량분석 연구)

  • 오석문;홍순흠;김형진
    • Proceedings of the KSR Conference
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    • 2002.05a
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    • pp.135-141
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    • 2002
  • Recently, in the metro railways, researches on the skip-stop operation and development of the double deck train-set are active, which is to improve the service quality through reducing the passenger travel time and suppling seating service. Constructing new line or reforming the existent line needs huge amount of budget. Therefore, previous to start these large scale projects, scrutiny on benefit improvement, cost reduction and those optimal trade-off is indispensable. In this paper, a quantitative analysis to determine the optimal train service patterns and train-sets necessary is proposed, under the skip-stop operation condition in the metro railways. The analysis models are formulated in mathematical programming model, and tested validity using the LINGO 7.0.

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Developmental Alternatives and Effective Information Service System of Education and Counseling for Single-Parent Families (한부모가족을 위한 교육 및 상담 활성화 방안 및 효율적 정보전달체계 연구)

  • 김경신
    • Journal of the Korean Home Economics Association
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    • v.41 no.7
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    • pp.73-89
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    • 2003
  • The purposes of this research were to investigate the conditions of education and counseling for single-parent families and to propose developmental alternatives and effective information service system. For these objectives, the concurrent-type program for single-parent families that emphasized communication skills, psychological strategies, and the importance of family relationships was constructed. The effectiveness of the program was evaluated by pre-, post test through 163 single parents and their children and it was analyzed by paired t-test. The results suggested that the program was effective in improving self-esteem, satisfaction of life and communication. Several programs for single-parent families using on-line or off-line were analyzed and more effective alternatives were proposed. For improving of wellbeing of single-parent families, the welfare system must be changed to cooperation with other institutions and systematic information service network.

Using Kano's Theory of Attractive Quality to Better Understand Customer Experiences with E-Services

  • Fundin, Anders;Nilsson, Lars
    • International Journal of Quality Innovation
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    • v.4 no.2
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    • pp.32-49
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    • 2003
  • The interest in on-line services has increased during the last couple of years and there are now several models developed to better understand how customers evaluate e-service quality. In this empirical study we combine the use of the theories of attractive quality and technology readiness so as to explain customer experiences of e-services. A survey was conducted with 188 students at three universities in Sweden, asking how they assess an e-service that enables one to reserve and buy cinema tickets on-line. The main contribution of the study is its provision of evidence on how to interpret and improve customer satisfaction when designing e-services. Our belief is that an organization can gain a clearer grasp of how customer satisfaction is created with an e-service by taking into account customers' experiences with new technology.

Game Contents of Ubiquitous UCC with Participation (참여형 UCC를 통한 유비쿼터스 UCC놀이콘텐츠 시스템개발 - 모바일 기반 콘텐츠를 중심으로(J.E.N))

  • Kim, Jin-Sik;Park, In-Seok;Yang, Seung-Mu
    • 한국HCI학회:학술대회논문집
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    • 2008.02b
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    • pp.47-52
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    • 2008
  • J.E.N(Joint Enjoyment Network) is the ubiquitous UCC play contents system that provides amusements off-line by utilizing the UCC that people are able to participate in. It is also the entertainment service system that is devised to use contents that could be enjoyed through the cell phone and to make people participate in production, in cases of meeting people off-line during their pastime. The development of this system begins from pointing out the problem of the limitation of the UCC that does participate in production but the produced contents could only be watched, and the UCC only works on-line. The goal of researching this ubiquitous UCC play contents is to suggest the UCC entertainment service system that are available off-line by applying the interactive system to UCC and, by this, to obtain the positive responses about the off-line participating UCC contents. In this research, it chooses scenario and 테스크 performance as the method of deriving the participating UCC from the off-line, and it suggests the ubiquitous UCC play contents system through analyzing the behaviors in each off-line place. Moreover, by developing the prototype that could practically perform the system, it verifies the potentialities of the UCC entertainment service. The anticipation of this study is to make people participate and enjoy not only in production, but also in the contents made. This research will provide the modern people who concern about where to go and what to do with the amusements and will also present a way of new form of contents mixed with UCC and the entertainment service.

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