• Journal of the Korean Society of Industry Convergence
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• v.27 no.2_2
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• pp.445-456
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• 2024

This study aims to suggest service improvement opportunities by analyzing user review data of the top three OTT service apps(Netflix, Coupang Play, and TVING) on Google Play Store. To achieve this objective, we proposed a framework for uncovering service opportunities through the analysis of negative user reviews from OTT service providers. The framework involves automating the labeling of identified topics and generating service improvement opportunities using topic modeling and prompt engineering, leveraging GPT-4, a generative AI model. Consequently, we pinpointed five dissatisfaction topics for Netflix and TVING, and nine for Coupang Play. Common issues include "video playback errors", "app installation and update errors", "subscription and payment" problems, and concerns regarding "content quality". The commonly identified service enhancement opportunities include "enhancing and diversifying content quality". "optimizing video quality and data usage", "ensuring compatibility with external devices", and "streamlining payment and cancellation processes". In contrast to prior research, this study introduces a novel research framework leveraging generative AI to label topics and propose improvement strategies based on the derived topics. This is noteworthy as it identifies actionable service opportunities aimed at enhancing service competitiveness and satisfaction, instead of merely outlining topics.

• Journal of the Semiconductor & Display Technology
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• v.21 no.3
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• pp.69-73
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• 2022

The application of cloud computing to many industrial domains is rapidly increasing, and domestic and foreign cloud service providers are actively conducting business. In the domestic cloud market, it is necessary to establish an ecosystem with partner operators that work closely with private cloud service providers. In this paper, to create such an environment, we propose a framework that can evaluate the capabilities of partners required for cloud service providers to establish specific business strategies. The framework proposed in this study establishes criteria for evaluating partners' competencies and applies a decision-making model such as fuzzy AHP for evaluation. Eventually this will help not only to expand the domestic cloud market but also to strengthen the competitiveness of domestic cloud partners through the growth of the domestic cloud market.

• Journal of Advanced Information Technology and Convergence
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• v.9 no.2
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• pp.55-63
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• 2019

Vehicle communication networks have some deficient network resources to support a vast multimedia service including safety driving information, video, news and some broadcast relayed from the playgrounds such as professional baseball games for autonomous vehicles. This paper deals with the framework for providing seamless multimedia service including safety driving information using multicast in cooperated-connected vehicle communication network (CVCN). It adopts smart-switch (SS) and smart intelligent multicast agent(SIMA) to support the seamless multimedia service. The SS manages and switches multimedia streams through SIMA in CVCN network. The SIMA to operate as an access point, is composed of multicast supporting part and control part of mobile devices/autonomous vehicles in CVCN network. Therefore this proposed technique using SS and SIMA within CVCN network is a new framework for multimedia service that can disperse the load of server.

• Journal of the Ergonomics Society of Korea
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• v.31 no.1
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• pp.101-107
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• 2012

Objective: The aim of this study is to investigate service design cases by online service companies and suggests framework to understand service design of them. Background: Recently, exploratory service design cases by online service companies such as Google, Apple, and NHN has been developed. Service design and online service experience design has been booming among user experience professionals but these two areas are not clearly defined. It is interesting to study the definition and key factors of service design and online service experience design. Moreover, investigating service design cases by online service companies is needed. Method: Due to diversification of service design cases by online service companies, this study has reviewed online resources and literatures about top 5 online service companies in USA and Korea. Furthermore, this study used expert interview who worked for service design at NHN. To understand the attributes of service design cases, this study developed 3 types of service design classifications scheme such as service design as extension of online service, space design and event service design. Finally, this study suggested a new framework for service design cases. Results: This study investigated service design cases by online service companies and suggests key issues and frameworks to uncover service design for online service. Conclusion: Service design cases for online service was analyzed by $2^*2$ matrix(extension, $enrichment^*product$, service) to explain characteristics and attributes. NHN's Knowledge-iN bookshelf at NHN library1 is a unique form of service design as a tool of enrichment of online experience. Application: The results of this study might help to understand service design cases and plan new service design for online service companies with structured framework.

• Journal of Convergence for Information Technology
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• v.8 no.6
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• pp.173-186
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• 2018

While cloud services are expanding, many users are having difficulty in adopting cloud services. This is because there is no information as to which cloud services can be trusted by users. loud service level agreement (Cloud SLA) is an agreement between cloud service providers and cloud service consumers using qualitative and quantitative indicators including quality and performance, etc. of cloud services. In this study, we propose a framework for cloud SLA that can be applied to the domestic cloud industry to improve service levels for cloud service providers and to protect users and also derive the detailed components of cloud SLA applicable to the domestic cloud industry using the proposed framework. Through this result, it is expected that the government will utilize the policy to enhance the reliability between cloud service providers and users under "the Act on the Development of Cloud Computing and Protection of Users", and eventually to activate cloud services by improving the quality and performance level of domestic cloud services and building a user trust.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.16 no.5
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• pp.1446-1465
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• 2022

Diversified SaaS applications allow users more choices to use, according to their own preferences. However, the diversification of SaaS applications also makes it impossible for users to choose the best one. Furthermore, users can't take advantage of the functionality between SaaS applications. In this paper, we propose a platform that provides an SaaS mashup service, by extracting interoperable service functions from SaaS-based applications that independent vendors deploy and supporting a customized service recommendation function through log data binding in the cloud environment. The proposed SaaS mashup service platform consists of a SaaS aggregation framework and a log data binding framework. Each framework was concreted by using Apache Kafka and rule matrix-based recommendation techniques. We present the theoretical basis of implementing the high-performance message-processing function using Kafka. The SaaS mashup service platform, which provides a new type of mashup service by linking SaaS functions based on the above technology described, allows users to combine the required service functions freely and access the results of a rich service-utilization experience, using the SaaS mashup function. The platform developed through SaaS mashup service technology research will enable various flexible SaaS services, expected to contribute to the development of the smart-contents industry and the open market.

• Journal of Communications and Networks
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• v.3 no.4
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• pp.324-333
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• 2001

The Differentiated Services (Diffserv) framework has been proposed by the IETF as a simple service structure that can provide different Quality of Service (QoS) to different classes of packets in IP networks. IP packets are classified into one of a limited number of service classes, and are marked in the packet header for easy classification and differentiated treatments when transferred within a Diffserv domain. The Diffserv framework defines simple and efficient QoS differentiation mechanisms for the Internet. However, the original Diffserv concept does not provide a complete QoS management framework. Since traffic flows in IP networks are unidirectional from one network point to the other and routing paths and traffic demand get dynamically altered, it is important to monitor end-to-end traffic status, as well as traffic status in a single node. This paper suggests a distributed QoS monitoring method that collects the statistical data of each service class in every Diffserv router and calculates edge-to-edge QoS of the aggregated IP flows by combining routing topology and traffic status. A format modeling of edge-to-edge Diffserv flows and algorithms for aggregating edge-to-edge QoS is presented. Also an SNMP-based QoS management prototype system for Diffserv networks is presented, which validates our QoS management framework and demonstrates useful service management functionality.

• Journal of Broadcast Engineering
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• v.16 no.2
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• pp.360-371
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• 2011

T-DMB hybrid data service provides advanced data services while maintaining backward compatibility with legacy T-DMB receivers by using hybrid BIFS technology enabling distributed delivery of scene description information and object description information. This paper presents the hybrid service authoring framework implementing hybrid BIFS technology for creating contents for distributed delivery, and the results of experiments by using it. Hybrid service authoring framework is comprised of service creation system, service management system, and contents offering system. It enables the creation of combined hybrid data service and the splitting of the contents into two parts for ecah delivery network, data for broadcasting network and the data for mobile network. It also enables the managements of the contents. The feasibility of advanced data services while maintaining backward compatibility with the legacy T-DMB receiver has been proved by the contents created by using the hybrid authoring framework presented in this paper.

• Proceedings of the Korean Institute of Intelligent Systems Conference
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• 2003.09a
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• pp.232-235
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• 2003

In this paper, we implemented a FIPA-OS multi-agent framework bundle in OSGi Service Platform. FIPA-OS is an open agent platform for constructing FIPA compliant agent using mandatory components that required by all FIPA-OS agents to execution and optional components that FIPA-OS agent car optionally use. The platform supports communication between multiple agents and communication language which conforms to the FIPA standards. FIPA-OS framework bundle is composed of DE(Directory Facilitator), AMS(Agent Management System), ACC(Agent Communication Channel) and MTS(Message Transport System) bundle. These bundles installed in the OSGi service platform and their life cycle can be managed by the framework.

• Journal of Digital Contents Society
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• v.8 no.3
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• pp.269-277
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• 2007

Web service is an important technology to develop business to business e-commerce application. From a business perspective of time to market, dynamic evolution offers flexibility that software can adapt to unforeseen and fluctuating business requirements. OWL-S, based on OWL, is a service ontology language. The semantics provided by OWL support automation of service discovery, invocation, and service composition. In this paper we propose a framework to support dynamic evolution of service-oriented applications. We extend use-case analysis method to derive service description by defining requirements concept and mapping from requirement concept to activity diagram. A prototype is provided to show the validity of this framework.