• 제목/요약/키워드: Service design for experience

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무선 통신 기반의 헬스케어 어플리케이션 (Healthcare Application based on Radio Frequency)

  • 서정희;박흥복
    • 한국정보통신학회:학술대회논문집
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    • 한국해양정보통신학회 2009년도 춘계학술대회
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    • pp.899-902
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    • 2009
  • 최근 컴퓨터 네트워크와 무선 통신 기술의 발전은 원격 의료 상담, 원격 환자 모니터링과 같이 의료 분야에서 폭넓은 범위의 원격 어플리케이션에 대한 적용을 가능하게 해주었다. 본 논문은 환자의 생리학적인 데이터를 수집 및 관리하기 위한 RF 통신 기반의 헬스케어 어플리케이션을 설계하고, 전체적인 실험 과정을 기술한다. 그리고 MySQL 데이터베이스는 환자의 생체 데이터인 체온, 혈압, 심장 박동수 등의 데이터를 기록하고 환자에 대한 의사의 처방 등 의료 행위에 대한 정보를 저장하기 위해 설계한다. 따라서 헬스케어 어플리케이션에서 인증 받은 사용자는 환자의 수집 데이터를 조회하고 수집된 데이터는 임상 실험을 위한 데이터 재구성에 활용할 수 있다. 이런 환경은 수시로 체크해야 하는 병실의 온도 습도를 유비쿼터스 센서 네트워크를 통해 자동으로 처리하며 모바일 폰 또는 웹 상에서 입력받아 데이터베이스에 저장하므로 컴퓨터를 통해 체계적으로 관리가 가능하다. 그리고 환자 가족들에게 병원에서 처리되고 있는 데이터를 쉽게 접근하도록 지원함으로써 의료 서비스의 향상을 기대할 수 있다.

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프랜차이즈 베이커리 전문점의 브랜드 풍문이 브랜드 태도와 브랜드 충성도에 미치는 영향 (The Effect of Brand Hearsay of Franchised Bakery Stores on Brand Attitude and Brand Loyalty)

  • 한상호
    • 한국프랜차이즈경영연구
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    • 제13권4호
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    • pp.13-22
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    • 2022
  • Purpose: Brand hearsay refers to information that can be acquired from advertisement, media publicity, and word-of-mouth prior to experiencing products or services of brands. Previous information about brands obtained through brand hearsay affects consumer behavior in choosing brands. Moreover, brand hearsay is an effective communication method in promoting brands to consumers. Thus, bakery franchises need to improve strengths and differentiate characteristics of their brand, thereby attracting more consumers. Therefore, this study investigates relationships the effect of brand hearsay on consumers' brand attitude and brand loyalty in the context of franchised bakery brands. Research design, data, and methodology: A research model was proposed to examine structural relationships between brand hearsay (advertising, publicity, word-of-mouth), brand attitude, and brand loyalty. An online survey was conducted to consumers who had an experience of visiting a franchise bakery. A total of 513 responses were used for data analysis. SPSS 22.0 was used for analyzing general demographics, and SmartPLS 4.0 was used to test validity and reliability of the proposed model. Result: Among attributes of brand hearsay, advertisement and word-of-mouth had positively significant effects on brand attitude, but no significant effect was found between publicity and attitude. Advertisement had a positively significant impact on brand loyalty, while publicity had a negative effect on brand loyalty opposite to hypothesis. Moreover, brand attitude had a statistically significant effect on brand loyalty. Conclusions: In the context of franchise bakeries, brand hearsay contents may change consumers' attitude toward brands but does not increase brand loyalty. Though media publicity does not affect consumers' attitude toward brands, it may decrease brand loyalty when consumers are too exposed to it. In addition, it is necessary to enhance brand attitude to increase brand loyalty of customers. This study provides bakery franchisors and franchisees information about which type of brand hearsay (e.g., advertisement, word-of-mouth, media, publicity) is effective in enhancing brand attitudes and loyalty of consumers. Further studies may include other variables (e.g., trust) in addition to attitude and loyalty, or compare findings based on brand characteristics (e.g., low-to-medium/high prices, store size).

Development of a campus-based intervention program to strengthen food literacy among university students: A qualitative formative study

  • Eunji Ko;Eunjin Jang;Jiwon Sim;Minjeong Jeong;Sohyun Park
    • 대한지역사회영양학회지
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    • 제28권6호
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    • pp.495-508
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    • 2023
  • Objectives: This study aimed to develop a campus-based intervention program to enhance food literacy (FL) among university students. Methods: In the initial phase, we conducted a literature review of FL intervention studies and held in-depth interviews with university students to identify facilitators and barriers to improving and practicing FL. Expert counseling sessions were conducted with nutrition education, marketing, and service design professionals. The results of this phase led to the creation of an initial curriculum draft. In the second phase, a follow-up survey was conducted with young adults to assess the acceptability of the developed curriculum. After the follow-up survey, additional meetings were conducted with the aforementioned experts, and the curriculum was further refined based on their input. Results: An 11-week FL intervention program was devised using constructs from the Social Cognitive Theory. The weekly curriculum consisted of 90-min theory-based and 90-min hands-on experience sessions. Three primary aspects of FL were covered: nutrition and food safety, cultural and relational dimensions, and socio-ecological aspects. Program highlights included cooking sessions for crafting traditional Korean desserts, lectures on animal welfare, insights into zero-waste practices, and communal eating experiences. Based on the study team's previous research, the program also addressed mindful eating, helping participants understand the relationship with their eating habits, and providing strategies to manage negative emotions without resorting to food. Yoga sessions and local farm visits were incorporated into the curriculum to promote holistic well-being. Conclusions: This study elucidated the comprehensive process of creating a campus-based curriculum to enhance FL among university students, a group particularly susceptible to problematic eating behaviors and low FL levels. The developed program can serve as a blueprint for adaptation to other campuses seeking to bolster students' FL.

A Study on Technology Acceptance of Elderly living Alone in Smart City Environment: Based on AI Speaker

  • YOO, Hyun-Sil;SUH, Eung-Kyo;KIM, Tae-Hyung
    • 산경연구논집
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    • 제11권2호
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    • pp.41-48
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    • 2020
  • Purpose: This study is to examine the intention of the elderly who live alone in the customized AI speaker for the elderly living alone to improve the quality of life service for the elderly living alone in the smart city environment. Based on the quality of life model of the elderly, this study is applied to the technology acceptance model to investigate the relationship between perceived usefulness and ease of use on the sustained use intention. Research design, data and methodology: Residents in Suwon, Gyeonggi-do, selected as candidate local governments for the Smart City Challenge Project of the Ministry of Land, Infrastructure and Transport in June 2019 to measure the perceived technology acceptance of potential users for the AI technology for the elderly living alone as part of the smart city technology. In order to evaluate the intention of using AI speaker, which is the target system of this study, a video of a chatbot using experience of elderly people living alone was produced. Results: First of all, in order for the elderly living alone to have an attitude to use AI-based speakers, there should be a perceived usefulness of the quality of life of the elderly. However, ease of use did not show any significant causal relationship to attitude toward use. In addition, the attitude toward use weakly influenced the intention to use. In other words, elderly people living alone were not likely to have a significant effect on their attitude toward use. However, feeling that AI speakers are easy to use will help to improve the quality of life, which in turn led to the attitude toward using AI speakers, which could lead to indirect effects. Finally, the perceived usefulness of quality of life was found to have a weak effect on direct use intentions. Conclusions: This study conducted a study on the technology acceptance of service environment to improve the quality of life for the specific user group who live alone in the smart seat environment. In this study, we examined the effects of AI speaker on the elderly living alone to improve the quality of life for the elderly living alone.

O2O를 활용한 신선한 농산품 전자상거래의 지속적 사용의도에 관한 연구 (A Study on the Continuance Intention of O2O Fresh Agricultural Products E-Commerce)

  • 고위;포붕;이종호
    • 산경연구논집
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    • 제10권10호
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    • pp.35-44
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    • 2019
  • Purpose - This study focuses on the continuance intention of O2O fresh agricultural products e-commerce. By literature review, this paper looks through the classical theories which are often applied to study use behavior and continuance intention on the electronic commerce area. Ultimately based on the expectancy theory, Technology acceptance model, success model as well as trust model, a model of the continuance intention of fresh products O2O electronic commerce application is established. Research design, data, and methodology - Among users Chinese consumers have been chosen who have use experience as the research objects. From October 2, 2018 to November 2, 2018, 685 questionnaires in total were collected by the online release and collection. Expect for the negative questionnaires, the remaining 650 pieces of data are statistically analyzed. The collected data were firstly be analyzed by SPSS Ver. 25 on its frequency, reliability and exploratory factors. Then AMOS Ver. 25 is applied to the Confirmatory Factor Analysis, Discriminant Validity and hypothesis testing of the Structural Equation Modeling. Finally, the following research conclusions could be obtained from the hypothesis testing. Results - Firstly, in the extended IS model, quality factor for hypothesis testing, service quality, information quality and delivery quality have obviously present positive influences on satisfaction respectively. Secondly, in the hypothesis testing part of ECM-ISC model and UTAUT model, all hypotheses have presented accepted results. Especially from expectation confirmation to usefulness perception, the influence factor achieves 12.603, In the hypothesis of continuance intention, the influence factor of social influence on continuance intention is 7.748 and also it is the most remarkable one. Conclusions - The results show that the service quality of O2O fresh agricultural products e-commerce has the greatest impact on satisfaction, while the perceived usefulness of consumers has the most significant impact on O2O fresh agricultural products for sustainable use intention. This thesis makes up for the blank of O2O fresh food e-commerce for sustainable use intentions, and provides a theoretical basis for consumers' sustainable use behavior, and practical enlightenment for the sustainable development of O2O fresh agricultural products e-commerce.

간호사의 소아청소년 호스피스완화의료에 대한 지식 및 태도 (Nurses' Knowledge of and Attitudes toward Pediatric Palliative Care of Korea)

  • 강경아;김현숙;권소희;남미정;방경숙;유수정;정연;최성은;정복례
    • Journal of Hospice and Palliative Care
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    • 제17권4호
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    • pp.289-300
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    • 2014
  • 목적: 본 연구는 말기아동 간호에 대한 교육자를 위한 교육프로그램인 ELNEC-PPC에 참여한 간호사의 소아청소년 호스피스완화의료(PPC)에 대한 지식 및 태도를 확인하기 위하여 수행되었다. 방법: 2012년 ELNEC-PPC 교육자를 위한 교육과정에 등록한 간호사 중 연구참여에 동의하고 서명날인 후 설문조사에 응답한 총 196명의 자료를 분석하였으며, 소아청소년 호스피스완화의료에 대한 지식과 태도는 20문항의 7점 척도로 측정하였다. 결과: 학력수준과 소아과병동 및 호스피스 근무경험에 따라 PPC에 대한 지식 정도에 차이가 있었다. 소아과 근무경험, PPC 경력 및 교육경험 이수 정도에 따라 소아 호스피스완화의료 태도에 차이가 있었으며, 기혼 간호사는 자녀의 완화의료서비스 결정에 대한 보호자의 권리에 대해 더 긍정적이었으며, 석사 이상군은 PPC에 대한 지식과 태도 정도가 높았다. 결론: PPC에 대한 간호사의 지식 및 태도를 높이기 위해서는 일반간호사를 대상으로 하여 표준화된 교육이 필요하다.

온라인에서 대형마트 쇼핑몰의 이미지가 신뢰를 매개로 만족에 미치는 영향 (The Effect on Satisfaction with Mediation of Trust Caused by Hypermarkets' Online Image)

  • 신문식;김효정
    • 유통과학연구
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    • 제12권10호
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    • pp.67-74
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    • 2014
  • Purpose - This study analyzed how image affects customer trust and satisfaction in the online shopping mall market, which is becoming more competitive; future implications for customer management in online shopping malls were presented. Consumers visit and prefer a few shopping mall sites instead of many sites. Consumers do not visit sites that cannot provide trust and satisfaction. Therefore, establishing trust and satisfaction with differentiated image is essential for survival and growth. Specifically analyzing company image, shop image, and brand image, I studied how symbolic image, functional image, and empirical image affect satisfaction mediated by trust in the online shopping malls of hypermarket retailers. Research design, data, and methodology - To investigate the relationship between image and satisfaction of big box retailers' shopping malls in the online market, the study is based on analyzed data from questionnaires involving advanced research. From May 1st to 20th in the year 2014, a questionnaire survey targeting university students using big box retailers' shopping malls in Seoul was conducted. A total of 282 questionnaires were conducted, and 276 questionnaires were used for empirical analysis, excluding invalid data. Using the SPSS 21.0 statistics package, factor analysis and regression analysis were implemented, and effects of image on trust and satisfaction were presented. Results - First, symbolic image can affect satisfaction with only trust. Among 3 image factors, symbolic image exerts the most influence on trust; trust is important in coupling the medium to satisfaction. Second, functional image and empirical image affect satisfaction directly and indirectly with trust. Conclusions - As I classified the image of hyper market retailers' online shopping malls into symbolic, functional, and empirical image, I analyzed the effects of image on trust and satisfaction empirically. The results of the study and strategic implications are as follows. First, symbolic image can affect satisfaction with only trust. Among 3 image factors, symbolic image exerts the most influence on trust; trust is important in coupling the medium to satisfaction. The establishment of a distinctive symbolic image, such as the online shopping mall's loyalty, level of awareness, and special service, is needed. With the establishment of symbolic image, trust and satisfaction could be improved. Second, functional image and empirical image affect satisfaction directly and indirectly with trust. Especially, as functional image affects trust more than empirical image, setting and implementing a strategy for empirical image based on the right price, service, and convenience could raise trust and satisfaction. Empirical image affects trust and satisfaction substantially. Even though empirical image's influence on trust is lower than that of other three image factors, empirical image's influence on satisfaction is higher than symbolic image. Therefore, it requires a strategy for providing joyful use, and information research functions and distinctive use experience are important to improve satisfaction. This study analyzed image characteristics of hyper-market retailers' online shopping malls in the fast-growing online market; future strategic implications were presented.

Full-scale investigations into installation damage of nonwoven geotextiles

  • Sardehaei, Ehsan Amjadi;Mehrjardi, Gholamhosein Tavakoli;Dawson, Andrew
    • Geomechanics and Engineering
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    • 제17권1호
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    • pp.81-95
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    • 2019
  • Due to the importance of soil reinforcement using geotextiles in geotechnical engineering, study and investigation into long-term performance, design life and survivability of geotextiles, especially due to installation damage are necessary and will affect their economy. During installation, spreading and compaction of backfill materials, geotextiles may encounter severe stresses which can be higher than they will experience in-service. This paper aims to investigate the installation damage of geotextiles, in order to obtain a good approach to the estimation of the material's strength reduction factor. A series of full-scale tests were conducted to simulate the installation process. The study includes four deliberately poorly-graded backfill materials, two kinds of subgrades with different CBR values, three nonwoven needle-punched geotextiles of classes 1, 2 and 3 (according to AASHTO M288-08) and two different relative densities for the backfill materials. Also, to determine how well or how poorly the geotextiles tolerated the imposed construction stresses, grab tensile tests and visual inspections were carried out on geotextile specimens (before and after installation). Visual inspections of the geotextiles revealed sedimentation of fine-grained particles in all specimens and local stretching of geotextiles by larger soil particles which exerted some damage. A regression model is proposed to reliably predict the installation damage reduction factor. The results, obtained by grab tensile tests and via the proposed models, indicated that the strength reduction factor due to installation damage was reduced as the median grain size and relative density of the backfill decreases, stress transferred to the geotextiles' level decreases and as the as-received grab tensile strength of geotextile and the subgrades' CBR value increase.

CMS 기반 교육시스템의 설계 및 구현 (Design and Implementation of a CMS-based Education System)

  • 김순철;정혁
    • 한국산업정보학회논문지
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    • 제14권5호
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    • pp.103-111
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    • 2009
  • 본 논문에서는 CMS(Contents Management System)를 기반으로 한 교육시스템을 개발하였다. CMS 기반 교육시스템은 모든 작업이 웹 상에서 수행되어 관리자가 적용한 모든 내용은 실시간으로 사이트 이용자에게 적용될 수 있도록 하였으며, 사용자가 웹 사이트를 손쉽게 이용하고 관리할 수 있는 방법을 제공하였다. 또한, 웹 표준에 대한 내용을 부각시키고 이를 시스템에 접목시킴으로써 다양한 사용자층에 대한 배려를 시도하였으며, 이를 통해 더 많은 사용자들이 특정 환경에 구애받지 않고 보편적인 웹 서비스를 받아볼 수 있도록 하였다. 이를 위해 본 시스템은 웹 표준 가이드를 준수하여 W3C 표준을 준수하는 주요 플랫폼의 브라우저에서 호환될 수 있는 시스템을 개발하였다. 본 논문은 기존의 웹 기반 교육시스템이 가지고 있는 시스템적이고 구조적인 한계를 극복할 수 있는 가능성을 제시할 수 있을 것이라 생각한다.

The Influences of Restaurant Consumers' Electronic Word-of-Mouth(E-WOM) Information Communication on Product Perception Risk, Benefit and WOM Effect

  • Heo, Yeong-Uk
    • 융합경영연구
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    • 제6권4호
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    • pp.51-64
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    • 2018
  • Purpose - This study is intended to look into the influences of restaurant consumers' e-WOM information communication on product perception risk, benefit and WOM effect. Research design, data, and Methodology - To achieve this, a survey was empirically carried out to 426 restaurant consumers. Results - The findings are as follows. First, the influence of e-WOM on product perception risk showed that WOM information sender characteristics, WOM information recipient characteristics and online community had a statistically significant positive influence on product perception risk. Second, the influence of e-WOM on product risk benefit showed that WOM information sender characteristics, WOM information recipient characteristics and online communication had a statistically significant positive influence on product risk benefit. Third, WOM risk perception had a statistically significant positive influence on WOM acceptance. Fourth, WOM risk benefit had a statistically significant positive influence on WOM effect. Conclusions - As for the above-mentioned findings, the communication between e-WOM sender and recipient had a positive influence on the product evaluation and attitude change in the restaurant industry, and the WOM effect had an influence on the financial performance and non-financial performance. The communication attaches importance to a direct using and tasting experience due to the nature of restaurant industry when it is simultaneously performed as a positive mechanism between sender and recipient through each channel of these factors. But the e-WOM culture can lead to the WOM effect when both sender and recipient share the persuasive communicability in reality that diversifies communication methods, having a positive influence on the management performance.