• Title/Summary/Keyword: Service design for experience

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FUNDAMENTAL UNDERSTANDING OF CRACKING AND BULGING IN COKE DRUMS

  • Penso, Jorge;Tsai, Chon
    • Proceedings of the KWS Conference
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    • 2002.10a
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    • pp.675-680
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    • 2002
  • Cracking and bulging in welded and internally lined pressure vessels that work in thermal-mechanical cycling service have been well known problems in the petrochemical, power and nuclear industries. However, published literature and industry surveys show that similar problems have been occurring during the last 50 years. A better understanding of the causes of cracking and bulging causes is needed to improve the reliability of these pressure vessels. This study attempts to add information required for increasing the knowledge and fundamental understanding required. Typical examples of this problem are the coke drums in the delayed coking units refinery process. This case was selected for experimental work, field study and results comparison. Delayed coking units are among the refinery units that have higher economical yields. To shut down these units represents a high negative economical impact in refinery operations. Also, the maintenance costs associated with repairs are commonly very high. Cracking and bulging occurrences in the coke drums, most often at the weld areas, characterize the history of the operation of delayed coking units. To design and operate more robust coke drums with fewer problems, an improved metallurgical understanding of the cracking and bulging mechanisms is required. A methodology that is based field experience revision and metallurgical analyses for the screening of the most important variables, and subsequent finite element analyses to verify hypotheses and to rank the variables according to their impact on the coke drum lives has been developed. This indicated approach provides useful information for increasing coke drum reliability. The results of this work not only order the most important variables according to their impact in the life of the vessels, but also permit estimation of the life spans of coke drums. In conclusion, the current work shows that coke drums may fail as a combination of thermal fatigue and other degradation mechanisms such as: corrosion at high and low temperatures, detrimental metallurgical transformations and plastic deformation. It was also found that FEA is a very valuable tool for understanding cracking and bulging mechanisms in these services and for ranking the design, fabrication, operation and maintenance variables that affect coke drum reliability.

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Introduction to CM Experience from Incheon International Airport (IIA) Construction Project (인천국제공항건설 사업관리 경험)

  • Park, Dae-Won
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2004.11a
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    • pp.20-25
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    • 2004
  • On July $18^{th}$, 2003, Incheon International Airport Corporation(lIAC) signed the Construction Management Service Contract with KIDS consortium (composed of Kun-Won Eng., ITM Corp, Do-Hwa Eng, Space Croup) for the $2^{nd}$ phase construction protect consists of landfill, $\#3$ runway, remote Concourse, IAT, BHS, cargo terminal, etc scheduled to be finished by the end of 2008. KIDS dispatched qualified engineers to the Construction Management Division of IIAC for providing technical assistance to IIAC members to pursue project goals in tulle. within budget with appropriate quality level to build one of leading hul] airports for the Northeast Asia legion in the $21^{st}$ century. The work scope covers upgrading various project procedures and related computer programs, cost and schedule control, design supervision for building design including support systerns such as HVAC, fire protection, elevators and escalators, boarding bridges, electrical and communication systems, and technical support for IAT/BHS, QA/QC, field test and inspection, start-up and commissioning, etc. The purpose of this paper is to introduce the major activities of the Construction Management Services performing at the IIA project for your reference.

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Impact of Tablet Magazine's Quality Factors on Perceived Usefulness, User Satisfaction and Intention to Continued Use (태블릿 매거진의 품질요인이 지각된 유용성, 사용자 만족, 지속적 사용의도에 미치는 영향)

  • Lee, Seungjoon;Kim, Eehwan;Park, Jooseok;Park, Jaehong
    • The Journal of Information Systems
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    • v.24 no.2
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    • pp.117-138
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    • 2015
  • Purpose The number of Tablet PC users has recently increased in steep, which started to offer media companies more opportunities to enter into a new business field. Based on Information System Success model, this study finds that tablet magazine's quality factors influence perceived usefulness, user satisfaction and intention of continuous use. Design/methodology/approach We conducted a survey for 20-40's Tablet PC users. After pilot study, we analyzed the main survey data by using SPSS 18.0 and AMOS 18.0, and employed structural equation modeling to test the hypotheses. Findings Our research results are summarized as follows : First, information quality has a positive impact on user satisfaction, but not on perceived usefulness. Second, service quality has a positive impact on perceived usefulness, but not on user satisfaction. Third, perceived usefulness positively influences user satisfaction. Fourth, user satisfaction positively influences the intention of continuous use. In particular we found that Tablet PC usage experience had a moderating effect on the relationship between perceived usefulness and user satisfaction.

User's evaluation on the ecological trail in Gunsan reservoir area through importance-performance analysis (문화생태탐방로 조성에 대한 중요도 성취도 분석 - '구불길' 군산저수지 구간을 중심으로 -)

  • Kim, Sang-Wook
    • Korean Journal of Agricultural Science
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    • v.39 no.3
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    • pp.319-325
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    • 2012
  • This study investigated the user's attitude to the nature trail called Gubulgil in Gunsan reservoir area and evaluated the quality of user's satisfaction of the trails and their facilities by importance-performance analysis (IPA). User's evaluation was achieved through questionnaire survey and total 283 pieces of subjects were used for the analysis. The results are as follows. Firstly, importance value of circularity of trails was very high, and it has great implication to ordinary trails which connect ecological, historical and cultural spots routinely and linearly. Secondly, through the IPA, relatively dissatisfied attributes were parking lots, direction boards, storytelling, convenient facilities and encountering of wildlife. Expansion of parking lots can cause the environmental disruption, so running a shuttle service from Gunsan downtown to the reservoir at weekends can be more reasonable. In case of ecological and historical information delivery, softwares like storytelling contents with sense of realism as well as hardwares of informative signboards are very important in nature trails. Encountering wildlife in trails is fascinating experience but it means visitors may disturb wildlife habitats. So route design should be done very carefully not to intrude their territories.

Does Population Aging Contribute to Increased Fiscal Spending?

  • LEE, Mihye
    • Asian Journal of Business Environment
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    • v.9 no.4
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    • pp.23-28
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    • 2019
  • Purpose - With rapid population aging in Korea, changes in the population structure will result in a rise in the fiscal burden. This paper investigates the effects of population aging on fiscal spending based on Korea's province data and country panel data from the OECD. Research design, data, and methodology - We use province-level fiscal data from Local Finance Integrated Open System and the Korean Statistical Information Service and also collect country panel data from the OECD. To investigate the relationship between population aging and fiscal expenditures, our analysis uses the fixed effects model. Results - The empirical analysis based on Korean local finance and country panel data show that population aging has a positive impact on social welfare expenditures and it also has a positive impact on spending related to children and the elderly, implying that population aging may lead to an increase in fiscal spending via an increase in social welfare expenditures and spending related to children and the elderly. Conclusion - These empirical results suggest that countries like Korea that expect to experience rapid population aging need to pay more attention to prepare for the expected increase in age-related spending in the near future.

Implementation of the L-SNS System based on Media Literacy as an Information Ethics Education Methodology (정보윤리 교육의 방법론으로서 미디어리터러시를 적용한 L-SNS시스템 구현)

  • Lee, Myung-Suk;Son, Yoo-Ek
    • The KIPS Transactions:PartA
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    • v.18A no.6
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    • pp.233-240
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    • 2011
  • In this paper, we design and implement an L-SNS system to reduce ever-increasing adverse effects of the Internet through the strengths of social network service system based on media literacy, including critical comprehension, creative expression, participation, communication ability, etc. The L-SNS system we proposed here was used the Smartphone as a medium of communication for learners, and to let them have indirect experience and real-time interaction. In addition, it provides the environment to make objective decisions through the process examining an in-depth discussion among other learners in the aspect of a third party.

A Study on Oriental Nursing Intervention of Necessity, Knowledge and Practice (한방간호중재에 관한 필요성, 지식 및 실천에 관한 연구)

  • Moon, Heui-Ja;Kim, Kwang-Joo;Park, Shin-Ae;Kim, Il-Won
    • Journal of East-West Nursing Research
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    • v.8 no.1
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    • pp.73-80
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    • 2003
  • Purpose: The purpose of the study is to analyse the current situation of oriental nursing intervention in local university oriental medicine hospital to provide qualified oriental nursing. Its specific purposes are as follows. 1) To analyse the objective's necessity to the oriental nursing intervention, knowledge and practice. 2) To analyse the correlation between the oriental nursing intervention, knowledge and practice. Method: The design of the study is a narrative investigation-research. The objectives of the study composed of 288 RNs having more than a three-year-experience, working for the university oriental medicine hospital. The tool of the study comprised of 194 questionnaires with the reliability of Cronbach's ${\alpha}=.95$. The data were collected from Dec. 11. 2002 to Feb. 20, 2003 and computerized by SPSS program. Result: The necessity of oriental nursing intervention of nurses working in the oriental hospital showed 3.60 measured by 5-scale-measurement, 2.69 in knowledge and .24 in practice measured by 1-scale-measurement. Conclusion: The oriental nursing intervention on site showed high necessity, moderate knowledge and low practice recommending a continuous education comprised of regular nursing education and in-service program.

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Online Food Delivery App Distribution and Determinants of Jakarta's Gen Z Spending Habits

  • INDRIYARTI, Eko Retno;CHRISTIAN, Michael;YULITA, Henilia;RUMINDA, Marthaleina;SUNARNO, Sunarno;WIBOWO, Suryo
    • Journal of Distribution Science
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    • v.20 no.7
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    • pp.73-86
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    • 2022
  • Purpose: Considering the COVID-19 pandemic and the increasing number of online food delivery applications (OFDA), this study aims to assess the distribution of the presence of Indonesian OFDA and to measure the factors that influence the spending habits of OFDA users. Research design, data and methodology: Two hundred and nine OFDA users from Jakarta's Generation Z were surveyed via a questionnaire. The data were analyzed using Structural Equation Modeling and SMART PLS 3.0. Results: OFDAs were introduced into Indonesia in the recent past with varying degrees of popularity determined by the number of downloads. Users' intention to use was not determined by the speed of the introduction of an OFDA. This study also reveals that previous experience of the service, the orientation of time and price savings had a significant effect on spending habits. A moderating role of the saving variable on time and price was not demonstrated. Conclusions: The results of the study suggest that, in COVID-19 pandemic conditions, the spending habits of Generation Z are not based on impulse, thrift, or extravagance. The pandemic shaped specific motivations in spending habits, namely prioritizing need. This study has limitations, including the small sample size and the use of internal variables.

Consumers' Negative Responses to the Communication Failure of Chatbots in Online Fashion Shopping Malls (온라인 패션 쇼핑몰 챗봇의 커뮤니케이션 실패에 대한 소비자의 부정적 반응)

  • Seo, Min Jeong
    • Fashion & Textile Research Journal
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    • v.24 no.2
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    • pp.183-194
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    • 2022
  • This study aims to understand the consumers' negative responses to communication failure of chatbots caused by their imperfections. Specifically, this study examines 1) the relationship among chatbot's communication failure, dissatisfaction, negative behavior (complaint, negative word-of-mouth (nWOM), and inertia); 2) the moderating effect of technostress on the relationship between chatbot's communication failure and dissatisfaction; 3) the differences in the negative responses between the generation MZ and the previous generations. Data were collected via an online survey. First, the participants interacted with the chatbot developed for this survey, to experience the chatbot's communication failure. Thereafter, they responded to a questionnaire. PLS-SEM was conducted using the R software environment to test the hypotheses. This study empirically identified that chatbot's communication failure positively affected dissatisfaction. In addition, the customers who were more dissatisfied with the chatbot's communication failures were more likely to complain than engage in nWOM. Compared to the generation MZ, chatbot's communication failure caused a higher level of dissatisfaction in previous generations. The results suggest that online shopping malls should carefully introduce an improved chatbot service after minimizing its communication failure rate. The chatbot developers of online shopping malls targeting middle-aged and elderly consumers should strive to develop and implement strategies to further alleviate consumers' dissatisfaction in the situation of chatbot's communication failure.

Online Shopping Research Trend Analysis Using BERTopic and LDA

  • Yoon-Hwang, JU;Woo-Ryeong, YANG;Hoe-Chang, YANG
    • The Journal of Economics, Marketing and Management
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    • v.11 no.1
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    • pp.21-30
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    • 2023
  • Purpose: As one of the ongoing studies on the distribution industry, the purpose of this study is to identify the research trends on online shopping so far to propose not only the development of online shopping companies but also the possibility of coexistence between online and offline retailers and the development of the distribution industry. Research design, data and methodology: In this study, the English abstracts of 645 papers on online shopping registered in scienceON were obtained. For the analysis through BERTopic and LDA using Python 3.7 and identifying which topics were interesting to researchers. Results: As a result of word frequency analysis and co-occurrence analysis, it was found that studies related to online shopping were frequently conducted on factors such as products, services, and shopping malls. As a result of BERTopic, five topics such as 'service quality' and 'sales strategy' were derived, and as a result of LDA, three topics including 'purchase experience' were derived. It was confirmed that 'Customer Recommendation' and 'Fashion Mall' showed relatively high interest, and 'Sales Strategy' showed relatively low interest. Conclusions: It was suggested that more diverse studies related to the online shopping mall platform, sales content, and usage influencing factors are needed to develop the online shopping industry.