• 산업경영시스템학회지
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• 제40권2호
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• pp.41-50
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• 2017

The purpose of this paper is to improve the service tree analysis introduced recently by Geum et al. [15]. Service tree analysis structures the service based on the customer participation perspective and provides a qualitative analysis method categorizing the service elements on the basis of its impact to top service. This paper attempts to apply the concept of reliability importance to the service tree analysis as a perspective of quantitative analysis, which is considered little in Geum et al. [15]. Reliability importance is a measure of the structural impact of the components that make up the system on the system lifetime in reliability engineering field and often used in fault tree analysis. We transform the reliability importance into service importance in accordance with service tree analysis, so that the influence of service elements on the service can be judged and compared. The service importance is defined as the amount of change of the service according to the change of the service element, therefore, it can be utilized as an index for determining a service element for service improvement. In addition, as an index for paired service elements, the relationship between the two service components can be measured by joint service importance. This paper introduces conceptual changes in the process of applying reliability importance to service analysis, and shows how to use the service importance for identifying the priority of service element for the final service and improving customer satisfaction through an example. By using the service importance and joint service importance in service tree analysis, it is possible to make efficient decision making in the process of determining the service elements for analyzing and improving the service.

• 한국IT서비스학회지
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• 제20권2호
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• pp.111-126
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• 2021

A Kano model was used to classify the quality attributes of the service robot function for actual deployment that can support and replace bank employees. Quality attributes for a total of 6 dimensions and 23 service elements were divided into bank employees and customer groups, and service priorities were derived after comparative analysis. The Decision tree model was used to supplement the excessive simplification of quality attributes by the modest number of Kano models and to classify and predict by segment market. Of the 23 services, 16 were classified into the same attributes in both groups. 6 services classified as combination attributes used a Decision tree to identify differences in perception of quality attributes among groups. In terms of basic financial services and professional financial services, it was confirmed that bank employees feel financial service robots more attractive than ordinary customers. In the design of IT convergence service, we propose a methodology for deriving quality attributes by combining a Kano model for classifying quality attributes of two groups and a Decision tree for forecasting subdivision markets.

• 한국멀티미디어학회논문지
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• 제20권11호
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• pp.1793-1802
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• 2017

In the recent years, IT and Network Technology has rapidly advanced environment in accordance with the needs of the times, the usage of the smart learning service is increasing. Smart learning is extended from e-learning which is limited concept of space and place. This system can be easily exposed to the various security threats due to characteristic of wireless service system. Therefore, this paper proposes the improvement methods of smart learning system security by use of faults analysis methods such as the FTA(Fault Tree Analysis) and FMECA(Failure Mode Effects and Criticality Analysis) utilizing the consolidated analysis method which maximized advantage and minimized disadvantage of each technique.

• 산업경영시스템학회지
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• 제35권4호
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• pp.194-201
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• 2012

Because the difference between products and services are getting less and less, service and manufacturing companies' efforts are increasingly focused on utilizing services to satisfy customers' needs under today's competitive market environment. The value of services depends on service reliability that is identified by satisfaction derived from the relationship between customer needs and service providers. In this paper, we extend concepts from the fault tree analysis for reliability analysis of tangible systems to services. We use an event-based process model to facilitate service design and represent the relationships between functions and failures in a service. The objective of this research is to propose a method for evaluating service reliability based on service processes using service blueprint and FTA. We can identify the failure mode of service in a service delivery process with a service blueprint. The fuzzy membership function is used to characterize the probability of failure based on linguistic terms. FTA is employed to estimate the reliability of service delivery processes with risk factors that are represented as potential failure causes. To demonstrate implementation of the proposed method, we use a case study involving a typical automotive service operation.

• 인터넷정보학회논문지
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• 제16권6호
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• pp.23-30
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• 2015

빅 데이터가 이슈화됨에 따라 데이터 분석의 결과를 기반으로 동작하는 많은 응용들이연구되고 왔고, 대표적인 응용들은 전자상거래 시스템의 상품 추천 서비스, 검색 엔진에서의 검색 서비스, 소셜 네트워크 서비스에서의 친구 추천 서비스 등이 있다. 본 논문은 기존의 데이터 마이닝 기법 중 데이터 집합에서 나타나는 유사한 패턴들을 마이닝하는 빈발 패턴 트리와 컴퓨터 과학의 이론에 기초한 결정트리를 결합하여 결정 빈발 트리 알고리즘을 제안한다. 이는 기존의 빈발 패턴 트리 알고리즘은 패튼 트리에서 패턴 생성에 대한 정확성은 보장되나 소셜 데이터처럼 다양한 패턴이 나타는 데이터에 대해서는 많은 수의 패턴들을 생성시켜 분석에 대한 어려움이 있어, 서브트리들과의 수렴 여부를 판단하는 모델로 변형시켜 문제를 개선한다. 또한 맵리듀스로 모델링하여 분산처리를 통한 고속 처리 알고리즘을 제시한다.

• 서비스연구
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• 제3권1호
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• pp.87-93
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• 2013

선진국형 질병으로만 알려져 있던 유방암이 우리나라 현대 여성들에게 발병률이 꾸준히 증가하고 있다. 유방암은 보통 50대 이상의 여성에서 발병하는 병으로 알려져 있지만 우리나라의 경우 40대의 서양보다 젊은 여성들에게 발병률이 꾸준히 증가하고 있다. 따라서 우리나라 성인여성을 기준으로 유방암에 대한 정확한 진단을 할 수 있는 매뉴얼을 구축하는 것이 시급한 과제이다. 본 논문에서는 데이터마이닝기법을 이용하여 유방암을 예측하는 방법을 제시한다. 데이터마이닝이란 데이터베이스 내에 숨어 있는 일정한 패턴이나 변수들 간의 관계를 정교한 분석모형을 이용하여 쉽게 드러나지 않은 유용한 정보를 찾아내는 과정을 말한다. 실험을 통하여 Deicion Tree와 Naive Bayes 분석기법을 사용하여 유방암을 진단하는 분석기법을 비교분석을 하였다. Deicison Tree는 C4.5 알고리즘을 적용하여 분석하였고 두 알고리즘이 상당히 좋은 분류 정확도를 나타냈다. 그러나 Naive Bayes 분류방법이 Decision Tree방법보다 더 상회하는 정확도를 보였고 이는 의료데이터의 특성에 많이 기인한다고 볼 수 있다.

• 품질경영학회지
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• 제42권1호
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• pp.71-79
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• 2014

Purpose: The purpose of this study is to develop the methods for evaluating patients' queue environment using decision tree and queueing theory. Methods: This study uses CHAID decision tree and M/G/1 queueing theory to estimate pain point and patients waiting time for medical service. This study translates hospital physical data process to logical process to adapt queueing theory. Results: This study indicates that three nodes of the system has predictable problem with patients waiting time and can be improved by relocating patients to other nodes. Conclusion: This study finds out three seek points of the hospital through decision tree analysis and substitution nodes through the queueing theory. Revealing the hospital patients' queue environment, this study has several limitations such as lack of various case and factors.

• 농촌계획
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• 제28권4호
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• pp.1-9
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• 2022

Rural decline due to the decrease of the local population is an inevitable phenomenon, and a vicious cycle has been formed between a lack of basic living services and a population decrease in rural areas. Therefore, the study aims to derive the migration decision-making characteristics based on basic living service infrastructure data in rural areas. To do this, the population change over the past 20 years was categorized into six types, and the relationship between the classified population change types and the number of basic living service infrastructures was analyzed using decision tree analysis. Of the total 3,501 regions, 801 regions were the continuous decline type, of which 740 were rural areas. On the other hand, among 569 regions that were the continuous increase type, 401 regions were urban areas, confirming the population imbalance between rural and urban areas. As a result of the decision tree analysis on the relationship between population change types and the distribution of basic living service infrastructure, the number of daycare centers was derived as an important variable to classify the continuous increase type. Hospitals, parks, and public transportation were also found to be major basic living services affecting the classification of population change types.

• Journal of Information Science Theory and Practice
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• 제2권2호
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• pp.33-47
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• 2014

Mobile devices are the most important equipment for accessing various kinds of services. These services are accessed using wireless signals, the same used for mobile calls. Today mobile services provide a fast and excellent way to access all kinds of information via mobile phones. Mobile service providers are interested to know the access behavior pattern of the users from different locations at different timings. In this paper, we have introduced an associated tree for analyzing user behavior patterns while moving from one location to another. We have used four different parameters, namely user, location, dwell time, and services. These parameters provide stronger frequent accessing patterns by matching joins. These generated patterns are valuable for improving web services, recommending new services, and predicting useful services for individuals or groups of users. In addition, an experimental evaluation has been conducted on simulated data. Finally, performance of the proposed approach has been measured in terms of efficiency and scalability. The proposed approach produces excellent results.

• Physical Therapy Rehabilitation Science
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• 제12권2호
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• pp.80-91
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• 2023

Objective: The purpose of this study is to identify factors that affect the incidence of hypertension using logistic regression and decision tree analysis, and to build and compare predictive models. Design: Secondary data analysis study Methods: We analyzed 9,859 subjects from the Korean health panel annual 2019 data provided by the Korea Institute for Health and Social Affairs and National Health Insurance Service. Frequency analysis, chi-square test, binary logistic regression, and decision tree analysis were performed on the data. Results: In logistic regression analysis, those who were 60 years of age or older (Odds ratio, OR=68.801, p<0.001), those who were divorced/widowhood/separated (OR=1.377, p<0.001), those who graduated from middle school or younger (OR=1, reference), those who did not walk at all (OR=1, reference), those who were obese (OR=5.109, p<0.001), and those who had poor subjective health status (OR=2.163, p<0.001) were more likely to develop hypertension. In the decision tree, those over 60 years of age, overweight or obese, and those who graduated from middle school or younger had the highest probability of developing hypertension at 83.3%. Logistic regression analysis showed a specificity of 85.3% and sensitivity of 47.9%; while decision tree analysis showed a specificity of 81.9% and sensitivity of 52.9%. In classification accuracy, logistic regression and decision tree analysis showed 73.6% and 72.6% prediction, respectively. Conclusions: Both logistic regression and decision tree analysis were adequate to explain the predictive model. It is thought that both analysis methods can be used as useful data for constructing a predictive model for hypertension.