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http://dx.doi.org/10.7469/JKSQM.2014.42.1.071

Evaluation of Patients' Queue Environment on Medical Service Using Queueing Theory  

Yeo, Hyun-Jin (School of Management, Kyung Hee University)
Bak, Won-Sook (Arthritis and Rheumatism Center, East-West Neo-Medical Center)
Yoo, Myung-Chul (Dept. of Orthopedic Surgery, College of Medicine, Kyung Hee University)
Park, Sang-Chan (Dept. of Health Services Management, School of Management, Kyung Hee University)
Lee, Sang-Chul (Dept. of Business Administration, Korea Christian University)
Publication Information
Journal of Korean Society for Quality Management / v.42, no.1, 2014 , pp. 71-79 More about this Journal
Abstract
Purpose: The purpose of this study is to develop the methods for evaluating patients' queue environment using decision tree and queueing theory. Methods: This study uses CHAID decision tree and M/G/1 queueing theory to estimate pain point and patients waiting time for medical service. This study translates hospital physical data process to logical process to adapt queueing theory. Results: This study indicates that three nodes of the system has predictable problem with patients waiting time and can be improved by relocating patients to other nodes. Conclusion: This study finds out three seek points of the hospital through decision tree analysis and substitution nodes through the queueing theory. Revealing the hospital patients' queue environment, this study has several limitations such as lack of various case and factors.
Keywords
Decision Tree; Queueing Theory; Medical Service; Patients Waiting Time; Hospital Service;
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Times Cited By KSCI : 5  (Citation Analysis)
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