• Title/Summary/Keyword: Service Review

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A Study on the Operational Process of SURF under Bolero System (볼레로시스템 상 SURF(전자결제시스템)의 운용프로세스에 관한 연구)

  • 채진익
    • The Journal of Society for e-Business Studies
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    • v.7 no.1
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    • pp.187-206
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    • 2002
  • The purpose of this study is to review the process for the trade settlement system between all parties involved in the commercial transaction under SURF System. SURF application is the latest value added service from bolero.net and a fully automated documentary settlement system. It extends bolero.net's capability to enable trade transactions by providing a delivery versus payment system. It has been designed as a standard, shared, infrastructure component for handling trade settlement within an electronic environment to keep step with the operation of electronic Bolero bill of Lading. It exploits the services provided by the Bolero Core Messaging Platform - secure, guaranteed transactions based on boleroXML standards to provide document compliance services with optional bank guarantees. So, SURF system can automatically check all commonly used trade documents such as commercial invoices, bills of lading and certificates of weight and analysis, etc and supports a full range of settlement options including Open Account, Documentary Collections, Documentary Credit. 58 have key features as follows, ① automatic document compliance checking, ② integrated with the Title Registry, ③ supports various forms of vender financing, ④ governed by a set of legally binding rules, ⑤ fully prepared for Straight-Through-Processing, ⑥ Enabled compliance with UCP 500.

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A Theoretical Study on the Measurement of User Information Satisfaction on the Information System (정보시스템 이용자의 정보만족도 측정에 관한 이론적 고찰)

  • Ahn, Sang-Keun;Choi, Min-Ho;Kim, Sung-Soo
    • Journal of Agricultural Extension & Community Development
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    • v.4 no.1
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    • pp.201-209
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    • 1997
  • The objective of this study were 1) to review concepts of user information satisfaction (UIS), 2) to analyze tools for measuring user information satisfaction, 3) to identify factors affecting information satisfaction. The study was carried out by the analysis of literatures related to information system. The construct of UIS has been operationalized in many different ways. Several studies employed single-item rating scales; such scales have been criticized as unreliable. Single-item scales also provide little information as to what the user finds dissatisfying(satisfying) and are thus of limited utility outside a research setting. Multiple-item UIS measures have become increasingly common. Generally, they are of two types. The first focuses on the information system product. With such diverse names as "system acceptance", "output quality", and "appreciation", these scales focus on the content of the information system and the manner in which the information is presented. The second type of multiple-item scale includes the organizational support for developing and maintaining the system as well as the system product itself. This type of instrument contains items concerned with training, documentation, development procedures, systems maintenance, etc., as well as items related to system content. Thus it provides an indicator of the overall quality of information services provided by an information service function. Generally, UIS measures have not been carefully validated. Recently, however, several rigorous attempts have been made to develop valid and reliable UIS measure.

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The Effects of Consumers' Delight on the Loyalty in Service Encounter Situation (서비스인카운트 상황에서 소비자의 감동이 충성도에 미치는 영향)

  • Ko, Jae-Jung;Suh, Yong-Han
    • Management & Information Systems Review
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    • v.31 no.2
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    • pp.231-251
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    • 2012
  • Customer delight is critical to firm's success in today's competitive environment. This importance has led marketing scholars and practitioners to recommend that firms improve their customers' delight because it is a key to customer loyalty. However, researchers and practitioners have also begun to express concern on the process that underlies customers' delight-loyalty relationship. The purpose of this paper is to investigate this question: 'Does it really matter that firms delight to their customers to achieve greater customer loyalty?' The results from one experiment using a scenario method and the data collected by questionnaire real that delighted customers(offered an unexpected gift) were significantly more warmth, joy and loyalty than satisfied respondents(offered a free gift). The warmth dimension of delight influenced positively on loyalty in satisfied customer group. In delighted customer group, both warmth and joy influenced positively on loyalty.

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A Study on Factors causing the employer's Resistance (정보시스템 사용에 대한 종업원들의 저항에 관한 연구)

  • Lee, Jae-Jin;Park, Jong-Hyuk
    • Management & Information Systems Review
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    • v.23
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    • pp.233-260
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    • 2007
  • Now a day, Information and its related system has been more important in our competitive environment. In this situation, there is also an important thing that we must take into consideration, that's the employer's resistance. Until now we have little material concerning the issue, user's resistance. Owing to that, it's a little hard to study the user's resistance against the IS. Dealing with the resistance effectively helps companies save a great deal of cost and build the information system successfully. This paper takes the Markus's theories about user's resistance. According to the theories, there are three keys theories affecting resistance. To sum this, people-oriented theory, system-oriented theory and Interaction theory. To complement the theories, this paper includes another theories related with resistance and takes total seven factors causing user's resistance. Among these seven factors, four factors have a meaningful effect on the user's resistance, that is, Self-efficacy, System Complexity, Threat of the one's status and politics and System Staff's service quality. Managers and system-related company should keep it in mind very carefully, and I hope they make the best use of the result of this study.

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A Study on Analysis of Intelligent Video Surveillance Systems for Societal Security (사회안전을 위한 지능형 영상감시분석시스템)

  • Kang, Heau-Jo
    • Journal of Digital Contents Society
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    • v.17 no.4
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    • pp.273-278
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    • 2016
  • Disasters are linked with some attributes of modern society in diversity, complexity and unpredictability, so various approach and remedies of them will appease the nation's anxiety upon them. For this reason, in this paper we review the building plans and its application and its application Province pros and cons of intelligent video surveillance analysis system for social security, the future proposed service is the safety of people while performing a comprehensive urban traffic control functions as a video monitoring system for social security and to ensure, to prevent crime and accidents, it is to crack down on criminal offenses in advance expected to protect the property of citizens and public facilities.

Entrepreneurial Universities for Science and Technology: Cases of KAIST and POSTECH

  • Park, Mun-su;Jeong, Seung Ouk
    • STI Policy Review
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    • v.5 no.1
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    • pp.131-144
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    • 2014
  • The entrepreneurial university concept is a new challenge and opportunity for science and technology universities in Korea. The traditional university functions of education, research, and community service are still highly relevant, but increasingly so are new types of collaboration for research outcomes and funding resources. Strategic university management is needed to handle socioeconomic contribution, involving the creation and maintenance of proactive relationships with firms, national and regional governments, and other regional entities. The emergence of the entrepreneurial university in Korea is similar to the socioeconomic changes observable in the history of university development in America and in many other developed countries. In this paper, we examine the emerging paradigm of entrepreneurial universities in Korea and discuss the interactions among universities, firms, and government strategy and policy by investigating and comparing two universities, POSTECH and KAIST, in their leadership, adaptation to changes in the environment, business strategies, organization, and cooperative network. We conclude with policy points that emphasize the fact that while entrepreneurial universities are an emerging concept, they can expand innovation and creativity in education and research in Korean universities in the mid-to-long term if university administration, policymakers and public administrators, and regional innovation actors take an interest in the need for a new organization and system where university research can contribute socioeconomically.

SNS-based Site connected with shopping Using Avatar (아바타를 활용한 SNS 기반 쇼핑 연계 사이트)

  • Ha, Yan
    • Journal of the Korea Society of Computer and Information
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    • v.16 no.10
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    • pp.205-210
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    • 2011
  • This paper is implemented new styled site to combine community of blog style for SNS and shopping mall. Especially, this site is included simulation of coordination in fashion with avatar model. It makes indirect experience of clothing and user-friendly user interface that is different to other Web sites or shopping malls. So this avatar is designed and implemented by using flash animation technique that makes confirm possible coordination styles with eyes of client instantly and review goods very easily. Additionally, it makes pay attention to connect shopping malls and service convenience by SNS.

A Review of the Progress with Statistical Models of Passive Component Reliability

  • Lydell, Bengt O.Y.
    • Nuclear Engineering and Technology
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    • v.49 no.2
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    • pp.349-359
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    • 2017
  • During the past 25 years, in the context of probabilistic safety assessment, efforts have been directed towards establishment of comprehensive pipe failure event databases as a foundation for exploratory research to better understand how to effectively organize a piping reliability analysis task. The focused pipe failure database development efforts have progressed well with the development of piping reliability analysis frameworks that utilize the full body of service experience data, fracture mechanics analysis insights, expert elicitation results that are rolled into an integrated and risk-informed approach to the estimation of piping reliability parameters with full recognition of the embedded uncertainties. The discussion in this paper builds on a major collection of operating experience data (more than 11,000 pipe failure records) and the associated lessons learned from data analysis and data applications spanning three decades. The piping reliability analysis lessons learned have been obtained from the derivation of pipe leak and rupture frequencies for corrosion resistant piping in a raw water environment, loss-of-coolant-accident frequencies given degradation mitigation, high-energy pipe break analysis, moderate-energy pipe break analysis, and numerous plant-specific applications of a statistical piping reliability model framework. Conclusions are presented regarding the feasibility of determining and incorporating aging effects into probabilistic safety assessment models.

Fashion Industry System and Fashion Leaders in the Digital Era (디지털 시대의 패션산업 시스템과 패션리더)

  • Joo, Shinyoung;Ha, Jisoo
    • Journal of the Korean Society of Clothing and Textiles
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    • v.40 no.3
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    • pp.506-515
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    • 2016
  • This study examines the digital era's fashion system and defines fashion leaders in the system. The study was based on a theoretical review and a research survey to verify the theoretical findings. The results are follows. The critical changes in the fashion system are expansion, cyclical direction and closer distance between producer and consumer. By inflow of media to a new channel, a layer of consumers was extended and the range of celebrities participating in the fashion industry has expanded dramatically. Simultaneously with the change from vertical communication to cyclical and interactive, the direction of communication was re-routed through diverse media. Crowd sourcing activated through two-way communication service has increased consumer opportunities to participate in production and consumption. Fashion leaders have changed significantly under this new system. The range of celebrities participating in the fashion system has increased and different fashion leaders have appeared. An interactive and cyclical fashion system has been established through media innovation; consequently, the influential power of celebrities and individuals for direct participation in the fashion system directly has increased significantly.

Comorbidity Adjustment in Health Insurance Claim Database (건강보험청구자료에서 동반질환 보정방법)

  • Kim, Kyoung Hoon
    • Health Policy and Management
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    • v.26 no.1
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    • pp.71-78
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    • 2016
  • The value of using health insurance claim database is continuously rising in healthcare research. In studies where comorbidities act as a confounder, comorbidity adjustment holds importance. Yet researchers are faced with a myriad of options without sufficient information on how to appropriately adjust comorbidity. The purpose of this study is to assist in selecting an appropriate index, look back period, and data range for comorbidity adjustment. No consensus has been formed regarding the appropriate index, look back period and data range in comorbidity adjustment. This study recommends the Charlson comorbidity index be selected when predicting the outcome such as mortality, and the Elixhauser's comorbidity measures be selected when analyzing the relations between various comorbidities and outcomes. A longer look back period and inclusion of all diagnoses of both inpatient and outpatient data led to increased prevalence of comorbidities, but contributed little to model performance. Limited data range, such as the inclusion of primary diagnoses only, may complement limitations of the health insurance claim database, but could miss important comorbidities. This study suggests that all diagnoses of both inpatients and outpatients data, excluding rule-out diagnosis, be observed for at least 1 year look back period prior to the index date. The comorbidity index, look back period, and data range must be considered for comorbidity adjustment. To provide better guidance to researchers, follow-up studies should be conducted using the three factors based on specific diseases and surgeries.