A Study on Factors causing the employer's Resistance

정보시스템 사용에 대한 종업원들의 저항에 관한 연구

Now a day, Information and its related system has been more important in our competitive environment. In this situation, there is also an important thing that we must take into consideration, that's the employer's resistance. Until now we have little material concerning the issue, user's resistance. Owing to that, it's a little hard to study the user's resistance against the IS. Dealing with the resistance effectively helps companies save a great deal of cost and build the information system successfully. This paper takes the Markus's theories about user's resistance. According to the theories, there are three keys theories affecting resistance. To sum this, people-oriented theory, system-oriented theory and Interaction theory. To complement the theories, this paper includes another theories related with resistance and takes total seven factors causing user's resistance. Among these seven factors, four factors have a meaningful effect on the user's resistance, that is, Self-efficacy, System Complexity, Threat of the one's status and politics and System Staff's service quality. Managers and system-related company should keep it in mind very carefully, and I hope they make the best use of the result of this study.