• Korean Institute of Interior Design Journal
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• no.3
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• pp.38-45
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• 1994

The purpose of the present study is to suggest some directions intehdesign fo the hotel's lobby-lounge for public functions. In this study, some theoretical backgrounds reviewed from some literature were applied, and some results of the analysis of spatial features and utilized forms of public function for each sector respectively. with a review of some case studies were applied to this study as well, and thereby based on such application, it was attempted to experimentarily design the hotel's most desirable lobby-lounge for public functions. Specially in such design, expansion of the scale of the hotel's lobby-lounge, division of the line of a flow , the open front, approachability to the front desk, graudal arrangement of seats , formation of a walkway, and were service facilities were considered. In conclusion , since the hotel's lobby-lunge for public functions is a space which can accomodate various functions different from any other public space, thereby having a unique spatial system, it should be designed in consideration of the characteristics of function for each sector respectively.

• Korean Management Science Review
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• v.19 no.2
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• pp.179-189
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• 2002

In this paper, we investigate the relationship between the use of different media and customer satisfaction in help desk service. Different dimensions of customer satisfaction were derived based on SERVQUAL : reliability, empathy, assurance, tangibles, and responsiveness. The results support our hypotheses that use of conventional media (face-to-face and telephone) is related to help desk satisfaction through reliability and empathy and electronic media (e-mali and internet) users show higher satisfaction in tangibles and assurance. Also, hybrid media users (multi-media users by task) show a higher level of satisfaction in reliability and responsibility. The results suggest that automating help desks should be considered as a way to provide more options to end-users.

• Korean Management Science Review
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• v.14 no.2
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• pp.161-184
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• 1997

This research examines the importance of IT training/education, present situation and possible suggestion for the successful training/education. The research method adopts a comparative analytical approach based on questionnaire survey responses from three work groups - managers, employees, and union representatives - drawn from five sample Korean banks. The evidence indicates that all three groups agree that IT improves banking efficiency and reduces job repetitiveness, but their job satisfaction level with IT-based work is surprisingly very low. The main reasons are mainly lack of training/education and poor user manuals. Also the research shows that most respondents would like to get further training/education to more adequately fit them for their jobs. Those from banks which invested in continuing training/education revealed more positive work attitudes and higher job satisfaction.

• Korean Management Science Review
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• v.12 no.1
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• pp.95-109
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• 1995

The purpose of this research is to suggest a desirable framework to promote EDI system in the Korean trade and transportation industries. First, this thesis reviews the trend of introduction of EDI systems in foreign countries and investigates their characteristics by examining some cases. Then the problems, which the Korean industries would be confronted with during the course of introduction of EDI system, are identified and discussed. Finally, this thesis suggests that the logistics network should be developed as a main system of EDI to which sub-networks of trade and custom service are linked. This leading role of logistics metwork is necessary to the EDI system because logistics tasks for international movement of goods are expected to increase while tasks related to trade and custom services will decrease in view of recent changes in the world trade environments warning the unbounded competition in the global marketplace without border.

• Korean Management Science Review
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• v.29 no.1
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• pp.89-99
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• 2012

In this paper, we deal with the dual-depot heterogeneous vehicle routing problem with simultaneous delivery and pick up(DH-VRPSDP) in reverse logistics. The DH-VRPSDP is a problem of designing vehicle routes in a day of given vehicle to minimize the sum of fixed cost and variable cost over the planning horizon. Each customer can be visited only once according to the service combinations of that customer. Due to the complexity of the problem, we suggest a heuristic algorithm in which an initial solution is obtained by changing the customer and the vehicle simultaneously and then it is improved. A performance of the proposed algorithm was compared to both well-known results and new test problems.

• Korean Management Science Review
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• v.27 no.3
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• pp.137-147
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• 2010

Real-time supply chain environments based on RFID will be an important topic in future society; Nevertheless, adopting RFID in real industry SCM is still in its infancy. The aim of this paper is to develop the physical framework of a fully adopting RFID system from manufacturing to recycle phase and measure the effect. So, we built a simulation station with fully appling RFID and analyzed benefits with mathematic model. Then, specifying the advantages and improvement scheme for real industry limitations were suggested. This work concluded that fully appling RFID in SCM gives improvement of quality and service to both production and consumer.

• Korean Management Science Review
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• v.27 no.3
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• pp.149-160
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• 2010

This paper focuses on frequent flyer programs (FFPs), which have long been used by most airlines as a powerful marketing tool. Since the preference for FFPs reward services and the customer perceived values of mileage points differ among FFPs members, airlines should design a customer-oriented reward service based on customer preference to motivate the use of mileage points. The intention for using mileage points is affected by various kinds of attributes such as reword items, consuming mileage points for rewards and time of usage. In this paper, we focus on evaluating customer perceived values of attributes of FFPs reward services. A conjoint analysis model is applied to get the preference value of each attribute. Some empirical experiments are conducted in relation to Korean customers. From the empirical survey, the preference values of attributes are evaluated for different scenarios with respect to the number of mileage points. With the preference values of attributes, we can find several implications for airlines regarding the development of various FFPs strategies.

• Korean Management Science Review
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• v.33 no.3
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• pp.1-18
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• 2016

Recently, ordinary mail is decreasing continuously by the development of ICT (Information and Communications Technology) including E-mail, messenger service, and etc. On the contrary, parcel post is increasing by the increase of online shopping, home shopping, and etc. Aside from these changes, the demand for various mail acceptance and delivery means is increasing with the increase of single households and dual-income couples. To overcome these environmental changes, Korea Post installs unmanned post offices which are composed of various unmanned mail acceptance and delivery postal systems. In this paper, we propose the methodological approach for the site selection of unmanned post office among the existing post offices and the installation standard of unmanned postal system considering the operation cost by the mail volume.

• Proceedings of the Korean Society for Information Management Conference
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• 2012.08a
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• pp.37-40
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• 2012

공공도서관에서의 서평서비스는 이용자의 알 권리를 충족하는 동시에 전문직으로서의 사서 영역을 확장시킬 수 있는 중요한 분야이다. 따라서 사서들은 서평 관련 연수의 적극적인 참여 및 지역별 동아리 조직 등을 통한 지속적인 연구로 다양한 서평활동에 참여하여야 한다. 특히 공공도서관에서의 수준별, 계층별로 특성화된 서평서비스는 반드시 필요하다. 이러한 관점에서 본 연구는 국내 서평매체 분석, 사서의 서평교육 연수, 향후 공공도서관 사서의 적극적인 서평서비스 활성화 방안을 모색하는데 그 목적이 있다.

• Journal of Korean Library and Information Science Society
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• v.16
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• pp.69-98
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• 1989

The purpose of this study is to review the historical development of British Museum Library and its cataloging rules which really marked the beginning of the modern era of cataloguing. The results of the study can be summarized as follows (1) Sir Anthony Panizzi was the most creative force in the history of the British Museum Library. He devoted himself to the formation of the British Museum Library cataloging policy and the compilation of printed catalogues. Moreover, he laid down the sound acquisitions policy and the vigorous a n.0, pplication of the copyright deposit privilege. He designed a great circular reading room and raised standards of library service and administration. (2) British Museum Library Cataloging Rules : 1. are notable for their pioneering efforts-this was the first major catalogue code-and for their influence on all subsequent codes. 2. introduced the concept of corporate authorship but has never dealt with problem very satisfactory. 3. went to great lengths to avoid title entry. 4. used a number of form heading, example for, ACADEMIES, PERIODICAL PUBLICATION, EPHEMERIDES, CATALOGUES etc.