• Title/Summary/Keyword: Service Review

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A Study on Building of National Technical Qualification Framework;Focusing on the Die & Mold Field (금형분야 국가기술자격체계 구축방안)

  • Park, June-Seuk;Gu, Ja-Gil;Pyoun, Young-Sik
    • Proceedings of the KAIS Fall Conference
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    • 2007.05a
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    • pp.315-318
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    • 2007
  • This study is designed to review the current status of the National Technical Qualification(NTQ) system in the field of die & mold, which is focused on deficiencies of the regulatory system and qualities of die & mold professionals including the master craftsman, engineer, industrial engineer and craftsman. And it is also the purpose of this study to suggest improvement strategies for the NTQ system in the field of the die & mold. This study analyze the NTQ system for the die & mold technologies or skills based on the role model which is matched their business demands, and prepares the authority(such as Human Resources Development Service of Korea) for NTQ creation, combination, abolition, setting questions, and standards correction with priority given to die & mold industry and NTQ. It also offers elective options to reshuffle NTQs through focus group interview by experts.

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A Review and Application of Library User Comments Data Analysis Tool: Focused on the LibQUAL+ Survey Comments (도서관 이용자 코멘트 데이터 분석도구 리뷰 및 적용: LibQUAL+ 설문 데이터를 중심으로)

  • Byun, Jeayeon;Shim, Wonsik
    • Journal of the Korean Society for information Management
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    • v.30 no.3
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    • pp.157-181
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    • 2013
  • Using user satisfaction surveys and LibQUAL+ instruments, libraries are increasingly gathering qualitative data such as verbatim user comments as well as quantitative data. Such qualitative data can be utilized as clues in establishing library service strategies: to better understand user issues, to identify areas for service improvement, and to prioritize user needs. For this, it is necessary to analyze user comments data and to apply results to the delivery of service and the library policies. This study is an attempt to investigate ways in which user comments data can be made useful in libraries. It identifies different methods of analyzing user comments data from LibQUAL+ surveys and compares qualitative data analysis software programs and taxonomies. It also presents the results of applying these tools to a subset of actual user comments data gathered from a recent LibQUAL+ survey at a major university library in Korea.

Effects of Hybrid Style Problem-Based Learning in Food Service Entrepreneurship Subject - Focusing on Problem Solving Skills (하이브리드 문제중심학습을 적용한 외식창업관련과목의 교육효과 -문제해결능력을 중심으로)

  • Shin, Seoung-Hoon;You, Dong-Sook
    • The Journal of the Korea Contents Association
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    • v.14 no.6
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    • pp.453-465
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    • 2014
  • Although fairly descent amount of research outcomes has been generated on problem-based learning(PBL) with regard to science and medical subjects, relatively less outcome has been generated on social science and management subjects. Therefore this study attempts to exam effect of problem-based learning in food service entrepreneurship subject on improving problem solving skills. After literature review, for constructing for this research frame, each class schedules were formed by hybrid-PEL and traditional lecture style respectively then problems, solution, and evaluation process were generated for hybrid-PBL. Through the result, there was hardly any differences occurred before and after traditional lecture approach on students' problem solving skills. There was, however, certain differences appeared on students' skills after hybrid-PBL approach. Through the study, hybrid-PBL learning can be an effective teaching method in social science and management subject for improving students' problem solving skill.

The mediating effect of team efficacy between interpersonal competence and perceived learning in project learning: Focusing on pre-service early childhood teachers (프로젝트 학습에서 대인관계 유능성 및 인지된 성취감의 관계에 대한 팀효능감의 매개효과 : 예비 유아교사를 중심으로)

  • Koh, Eun-hyeon;Park, Hye-Rim
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.12
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    • pp.91-97
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    • 2016
  • The purpose of this study is to identify the mediating effect of team efficacy between interpersonal competence and perceived learning in project learning for pre-service early childhood teachers. Based on a literature review, team efficacy and interpersonal competence were identified as variables having an effect on project learning. The data were collected from 172 students who participated in a project learning course offered by a university located in Seoul, Korea, and were analyzed by Baron & Kenny's (1986) framework. As a result, team efficacy was found to act as a partial mediator between the two variables, understanding of and consideration for other people and perceived learning. This study suggests that team efficacy and understanding of and consideration for other people should be facilitated in project learning courses. The possibility that some teaching strategies could enhance the project learning effect for learners and pre-service teachers is discussed.

Improvement of Construction Manager Selection Method (건설사업관리자 선정방식 개선 방안)

  • Park, Yong-Woo;Lim, Nam-Gi
    • Journal of the Korea Institute of Building Construction
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    • v.11 no.2
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    • pp.108-115
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    • 2011
  • This study investigates the construction management selection methods for fair competition within the construction management market by analyzing the current status of domestic construction management, the 2010 publication on the status of construction management, and the construction management evaluation criteria. Also, the 2009 publication of top CM service establishments, the average proportion of tender for 120 CM services from 2002 to 2010, and six assessment results which are open to the parties directly involved were statistically analyzed to review the adequacy of the evaluation criteria. This analysis shows that the evaluation criteria for the CM service impedes the development of the construction management industry and companies, since the criteria are decided by the service payment, and the technical skills assessed by technical proposals have no ties with contract prices. Therefore, this study proposes an improvement of the selection methods in accordance with the project characteristics and the technical requirements. However, more research is still needed to derive a detailed classification method of the technical requirement, the owner's evaluation criteria selection, and the preparation of an institutional foundation for the construction manager's post-evaluation.

Comparing the Outplacement Programs for the Retiring Employees in Corporations (기업 퇴직근로자 전직지원프로그램 비교분석)

  • Kim, Suk-Ran;Lee, Young-Min
    • The Journal of Korean Institute for Practical Engineering Education
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    • v.5 no.1
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    • pp.80-90
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    • 2013
  • The purpose of the study was to compare the outplacement programs for the retiring employees in Korea corporations. We expect that this study will make contributions for increasing the quality of outplacement programs. We conducted the expert interviews and literature review and set a comparing criteria in terms of goal, target audience, program process and contents, operation process. We selected 6 different programs, which were KT, Samsung Electrounic, A consultancy firm specialized in outplacement, Korea labor foundation, and Korea international trade association. In results, we suggested the necessity of programs revision, the decrease of service recipient per a consultant, recommendation of alternative career path, and update of the programs for the service recipients who lacks of motivation. We also suggested that human resource department and chief executive officers made attentions for the outplacement programs as well as the government input more budget on the programs and consulting for the retirng employees.

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An Implementation of the Mobile Communication Simulator using a Object-Oriented Simulation Platform (객체지향적 시뮬레이션플랫폼을 이용한 이동통신 시뮬레이션 구현)

  • Yoon, Young-Hyun;Kim, Sang-Bok;Lee, Jeong-Bae
    • The KIPS Transactions:PartC
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    • v.11C no.5
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    • pp.613-620
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    • 2004
  • Traditionally, simulation method was used to test and evaluate the performance of communication protocol or functional elements for mobile communication service. In this Paper, PCSsim(Personal Communication System Simulator) was realized that can evaluate and review the call process of mobile communication service or to predict its performance by using the object-oriented simulation platform. PCSsim can simulate the base station and mobile host by considering the user's mobility, call generation rate and call duration time. In this paper, based on the simulation, presented the simulation results of hand-off generation ratio according to call generation, user's moving speed and call duration time both in residence area and commercial area, and it was confirmed that the hand-off rates in simulation and actual service environment have similar features. PCSsim can be used in adjusting the characteristics of base station fellowing the dynamic hand-off buffering or the characteristics of user's call in the design stage, and also can be used in building new mobile communication network by reflecting the characteristics of region where the base station is located and the mobility of the user.

An Analysis of the Elderly Care and Management in Hospital-Based Home Care Agencies (노인대상 의료기관 가정간호사업의 운영실태)

  • Song, Chong-Rye;Kang, Im-Ok;Kim, Yun-Ok;Jo, Hea-Sook;Hwang, Moon-Sook
    • Research in Community and Public Health Nursing
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    • v.19 no.4
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    • pp.660-672
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    • 2008
  • Purpose: To analyze the home care services provided to the elderly aged 65 and older by a hospital-based home care agencies and to investigate the effects of long-term care insurance for the elderly. Method: The subjects were the home care service recipients aged 65 and older in 172 hospital-based, home care agencies registered in Health Insurance Review & Assessment Service in January, 2007. The data were collected using a questionnaire from March 16 to April 15, 2007. The questionnaire return rate was 43.8%. Result: The hospital-based home care agencies were able to visit 66.5% of the national administrative districts. Of the home care service recipients, over 50% were 65 years old and older. About 43% of the agencies reported that over 50% of their patients would be subject to the long-term care insurance. They expressed concern that home care services would be withdrawn once the insurance system is initiated. Conclusion: This study suggests that hospital-based home care agencies need to manage home care services with long-term care insurance. It also recommends developing guidelines for the use of services and referrals.

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A Study on the Effects of Customers' Roles in the Service Recovery Process (서비스 실패와 회복과정에서 고객의 역할에 관한 연구)

  • Lee, Choong-Ryul;Ahn, Jinwoo
    • Management & Information Systems Review
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    • v.33 no.3
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    • pp.105-128
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    • 2014
  • This study attempted to examine the role of customers in service recovery process. There have been an argument regarding whether the role of customer in service failure situation 'buffer' or 'deteriorate'. Thus, the role of customer such as relationship quality and customer participation was discussed in this research. According to the result of study, (1) customers' perceived recovery have positive effect on positive emotion significantly. (2) customers' perceived distributional justice and interactional justice positively affected encounter satisfaction in the of recovery justice variable. However, whereas procedure justice has no effect on encounter satisfaction directly, there was indirect effect through customers' positive emotion. (3) As a result of the analysis for the effect of perception of recovery justice on recovery satisfaction, the effect of interactional justice was significant only. Distributional and procedural justice have indirect effect on recovery satisfaction through positive emotion or encounter satisfaction. (4) Customers' positive emotion positively affected encounter satisfaction and recovery satisfaction. (5) Relationship quality negatively moderated the relationship between procedural justice and positive emotion while customer participation positively moderated two paths that distributional justice to encounter satisfaction and interactional justice to recovery satisfaction.

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The Effects of Institutional and Market Factors on Nurse Staffing in Acute Care Hospitals (의료기관과 시장특성이 간호사 확보수준에 미치는 영향)

  • Kim, Yun-Mi;Cho, Sung-Hyun;Jun, Kyung-Ja;Go, Su-Kyung
    • Health Policy and Management
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    • v.17 no.2
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    • pp.68-90
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    • 2007
  • Nurse staffing level is an important factor that influences the quality of health service and patient outcomes. This study was carried out to examine the current state of acute hospital nurse staffing and find out factors that affect the nurse staffing level. Nurse staffing of individual hospitals was measured using the number of registered nurses per 100 beds. Descriptive and multiple regression analyses were conducted using 592 acute care hospitals' data. Regression model included structure factors such as referral level, ownership, medical and general staffing, and financial outcome factors such as occupancy rate, inpatient and outpatient revenues. Market characteristics included strength of competition, supply of nurses, and income and health status level of consumers. The average number of nurses per 100 beds was 28 and showed a great variation according to the referral level. Regression model explained this variation as much as 76.87%. Hospital structure variables which affecting the hospital nurse staffing level positively were ICU bed ratio, the staffing level of specialist, training doctor and employees except doctor and nursing personnel, while the negative factor was nurse aid staffing level. General hospitals employed more nurses than hospitals. Among outcome characteristics, occupancy rate and the amount of health insurance inpatient revenue affected positively on the hospital nurse staffing level. The more supply of the new nurse and the higher consumer income and health status in the medical service markets, the more nurses were employed by the medical institutes. According to the study result, hospitals employed more nurses when they had more financial incentive by increasing nurses. This means appropriate hospital incentive policy and regulation policy, which hospital violate nurse staffing level have to pay penality, should be needed. Clarifying job description between nurses and nurse aids and the reentry program for unemployed experienced nurses will be helpful to increase nurse staffing level.