• Title/Summary/Keyword: Service Review

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An empirical study on satisfaction and repurchase intention at the overseas direct purchase website users (해외직구 이용자의 만족도와 재구매에 관한 실증연구)

  • Kim, Taehyeong;Chung, Jason
    • International Commerce and Information Review
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    • v.18 no.1
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    • pp.3-27
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    • 2016
  • The purpose of this study is to analyze satisfaction and repurchase intention at the website of overseas direct purchase by customers characteristics and Site characteristics. There are two independent variables, one of the variable is customer characteristics that defined innovativeness, perceived risk, benefit recognition and shopping orientation. The other variable is site characteristics that defined assortment of stock, convenience, trust, customer service. This research results show that customers characteristics including perceived risk, and benefit recognition effect on customer's satisfaction and the site characteristics such as assortment of stock, trust, customer service are significantly influence on customer's satisfaction. Lastly, analysis on how customer's satisfaction influences on repurchase was verified.

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Escrow Service using EDI on B2B P/G System (B2B 전자결제시스템에서의 Escrow EDI를 이용한 매매보호서비스)

  • Seo Young-Hee;Shin Mi-Hyang;Kim Yong-Bong
    • Management & Information Systems Review
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    • v.7
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    • pp.113-124
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    • 2001
  • 인터넷을 기반으로 하는 B2B시장이 엄청난 속도로 증가추세를 드러내고 있는 가운데 국내 전자상거래 시장은 예상만큼의 기대치에 부응하지 못한 채 큰 발전을 보지 못하고 있는 상황이다. 이는 인터넷상에서의 효율적인 결제시스템의 부계와 전자상거래 시장의 특성인 신뢰성의 부재에 그 원인이 있다고 보아진다. 따라서 본 논문에서는 이러한 비대면의 전자적인 결제시스템에 따르는 신뢰성 문제해결을 위한 방안으로 Escrow계정을 이용하는 B2B 결제시스템을 제안하고자 한다. 본 연구에서 제안하는 Escrow Service시스템은 전자결제시스템의 걸림돌이었던 제품보증과 결제보증에 관한 문제를 데이터베이스로 구축하여 체계적이고 안정적인 방법으로 해결할 수 있는 EDI를 이용한 B2B ESCROW 결제서비스를 만드는 것이다. 구매기업과 판매기업간에 매매행위가 발생되면서 양사의 합의에 따른 Escrow사항들을 표준화된 데이터베이스 형식을 갖고 있는 EDI에 저장하고 거래 데이터베이스를 수행하면서 자동적인 EDI File Update를 통해 가장 실시간의 정보를 참조할 수 있도록 하는 것이다. 기존의 B2B 결제시스템에 있어서의 Escrow 기능이 계좌이체를 이용한 결제시스템에만 제한적으로 이용돼 왔었으며 또한 Escrow 시스템 수행이 수동적인 프로세스에 의해 움직여졌기 때문에 신뢰성과 이용도면에서 문제점이 있었다. 하지만 EDI를 이용한 Escrow시스템 구현은 프로세스의 자동화뿐만 아니라 계좌이체 및 기타 대출을 이용한 결제시스템에도 다양하게 적용할 수 있으며 또한 History관리가 가능하므로 전자상거래 결제시스템의 효율을 한층 더 높일 수 있을 것으로 기대된다.

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A Study on the State of Webzine Publications in Korean University Libraries (대학도서관의 웹진 발행실태에 관한 연구)

  • Noh, Dong-Jo;Min, Sook-Hee
    • Journal of the Korean Society for Library and Information Science
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    • v.44 no.3
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    • pp.241-266
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    • 2010
  • The purpose of this study is to examine the current state of webzine publications in Korean university libraries. We assess the menu, composition and contents of various types of webzines at thirty six different Korean university libraries. Highlights of our survey include the following: 1) Most university libraries operate several different webzine sites. 2) Categories included in library webzines mainly include 'Notices', 'Academic Database Information', 'Current Books', 'Recommended Reading', 'Utilization of Information', 'Book Review', 'Tips for Using the Library', 'Special Issues', 'Service Information', 'Quiz', 'Column', 'Special Events'. 3) Of these, the most popular categories were: 'Notices', 'Service Information', 'Tips for Using the Library', 'Special Issues', and 'Recommended Reading'.

Quality Dimension of Long Term Care Hospital (요양병원의 서비스 질 평가 영역 수립을 위한 질적 연구)

  • Kim, Chun-Mi;Lee, Ji-Yun;Ko, Ryeo-Jin
    • Research in Community and Public Health Nursing
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    • v.20 no.2
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    • pp.243-250
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    • 2009
  • Purpose: This is a qualitative study to identify dimensions of long-term care hospital care quality that provide high-level medical services for long-term care patients in Korea. Methods: Service consumers and providers were interviewed, and collected data were analyzed into thesis, type and dimension. The focus group method was applied to two provider groups and individual interview was applied to two persons who had experienced a long-term care hospital. Results: The results of analyzing the consumers and providers was integrated into 8 dimensions: physical environment, staff, clinical care and nursing, multiplicity of activity program, atmosphere, interaction with family, nutrition, and quality improvement system. Conclusion: The dimensions of long-term care hospital care quality from this study can be used as a basis of quality indicators. Quantitative studies to test these dimensions are required for establishing quality management systems.

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Comparative Study of Home Nursing Care Services under the Long-term Care Insurance System in Four Nations (방문간호의 국내외 현황분석 - 한국, 미국, 일본, 독일의 사례를 중심으로 -)

  • Sung, Myung-Sook;Jang, Hee-Jung;Kim, Chun-Gill;Kang, Kyeong-Hwa;Nam, Kyung-A;Park, Jong-Duk
    • Journal of Korean Public Health Nursing
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    • v.24 no.2
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    • pp.211-225
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    • 2010
  • Purpose: This comparative study analyzed information systems including manpower, contents of service, clients, and costs among four nations. Methods: A literature review of relevant publications from Korea, United States, Japan, and Germany supported the use of several plans to activate home nursing care services under the long-term care insurance system in Korea. Results: Korean home nursing care services require quality improvements. The results indicated that a rule is necessary that rations simple visiting service and home nursing care services under the long-term care insurance system, that an integrated management system for elderly care is required, and that the revised delivery of services needs to establish and reflect on various factors to estimate the value in a home visiting nursing care cost system. Conclusion: The data should be valuable in establishment of home nursing care services under the long-term insurance system in Korea.

Service Realization of WAVE based Vehicular Communication Systems in the Testbed (테스트베드상에서 WAVE기반 차량통신 시스템의 서비스 구현)

  • Cho, Woong
    • The Journal of the Korea institute of electronic communication sciences
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    • v.8 no.10
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    • pp.1589-1594
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    • 2013
  • Vehicular communication is one of representative convergence technology which combines information technology and vehicle industry. Wireless Access in Vehicular Environments (WAVE) technology is vehicular communication standard which is widely used in the world. In this paper, we introduce service realization of WAVE based vehicular communication systems in the practical testbed. We review the overall WAVE based systems in brief and introduce the testbed. Then, we investigate various applications using vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) communications. Based on realization of systems, we discuss practical implementation issues and the convergence area of WAVE systems.

Exploration of Critical Reflection through Home Economics Pre-service Teacher's Instruction Experience (가정과예비교사의 수업경험을 통한 비판적 반성에 관한 탐구)

  • Yang, Ji Sun
    • Human Ecology Research
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    • v.56 no.3
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    • pp.301-315
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    • 2018
  • This study explores the critical reflection process experienced by home economics preservice teachers during practicum. Data were collected in a critical analysis of class, practicum review, and journals written by sixteen preservice teachers. Text material were composed of 188 transcripts on A4 paper and 36 page of mini-notes. The collected data were analyzed by a thematic coding method in qualitative research and proceeded in the order of three steps of transference, coding, and subject discovery. The emerging themes were: 1) Observing class 2) Practicing class 3) Growth of class practice 4) Reflecting class. First, the observing class was an exploration process through the viewing of daily classes that involved the process of recognizing the classroom situation and various classroom contexts. Second, the practicing class was to strengthen the consideration of the class to form a relationship that could lead to learning in educational situations. Third, the growth of class practice was intended to recognize the orientation of the subject matter with pedagogical content knowledge. Four, the reflecting class was the process of experiencing practice with a continuous understanding of the class, class reflection, and changing the perspective from the current status. There is a part where critical reflection is difficult to be promoted deeply during 4 weeks; however, there was a possibility of a reflection practice that could promote achievement through the experience of a practicing class.

Open Market Strategy of the Business Innovation Platform for SME Informatization based on Cloud Computing (클라우드를 이용한 중소기업정보화 경영혁신플랫폼의 오픈 마켓 전략 연구)

  • Han, Hyun-Soo;Yang, Hee-Dong;Kim, Kiho
    • Journal of Information Technology Services
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    • v.14 no.4
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    • pp.15-30
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    • 2015
  • SMBA (Small and Medium Business Administration) and TIPA (Korea Technology and Information Promotion Agency for SMEs) have operated the Business Innovation Platform for SME Informatization based on cloud computing technology with the cooperation of seven industry cooperatives since 2013. This project will evolve into the open market platform where service providers and users voluntarily participate and transact. This research conducts the literature review about the concept of open market and the empirical analysis through survey for the software providers and the future users regarding the future operation methods. The policy about how the open market strategy for the business innovation platform needs to be designed and implemented are organized as the three differentiated government support strategies. The first is to provide free IT services including specialized core operation support S/W which is developed only for the small or home office group of firms which lack minimal informatization capability and budget. The second is to augment IT platform service through incorporating ERP supplier initiated commercial S/W sales window for those firms having medium level informatization capability. This includes to provide IT support for customization and system integration with existing government subsidized S/W. The third is to provide upgrading services of existing S/W functions to facilitate better system utilization. The results provide useful insight for government role to enhance SME competitiveness using IT.

Efficiently Processing Skyline Query on Multi-Instance Data

  • Chiu, Shu-I;Hsu, Kuo-Wei
    • Journal of Information Processing Systems
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    • v.13 no.5
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    • pp.1277-1298
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    • 2017
  • Related to the maximum vector problem, a skyline query is to discover dominating tuples from a set of tuples, where each defines an object (such as a hotel) in several dimensions (such as the price and the distance to the beach). A tuple, an instance of an object, dominates another tuple if it is equally good or better in all dimensions and better in at least one dimension. Traditionally, skyline queries are defined upon single-instance data or upon objects each of which is associated with an instance. However, in some cases, an object is not associated with a single instance but rather by multiple instances. For example, on a review website, many users assign scores to a product or a service, and a user's score is an instance of the object representing the product or the service. Such data is an example of multi-instance data. Unlike most (if not all) others considering the traditional setting, we consider skyline queries defined upon multi-instance data. We define the dominance calculation and propose an algorithm to reduce its computational cost. We use synthetic and real data to evaluate the proposed methods, and the results demonstrate their utility.

Design of the customized e-Ring(Enterprise Portal Back Tone) System (맞춤형 e-Ring(Enterprise Portal Back Tone) 설계)

  • Kim Jung-Sook;Yang Myung-Yeon
    • KSCI Review
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    • v.14 no.1
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    • pp.205-212
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    • 2006
  • In this paper, we proposed a new customized e-Ring(Enterprise Portal Back Tone) system which could be represented each organization feature. The e-Ring system provided a call back tone and additional services to reduce the waiting time when the client called an organization. This system is for an appropriate organization public relations instead of the meaningless ring back tone which is used usual call, also is maximized the service availability and work efficiency which is obtained from the automatic response and service suppling to users who have needs and questions.

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