• Korean Management Science Review
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• v.32 no.4
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• pp.175-192
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• 2015

Due to the emergence of open innovation driven by development of network service technologies and convergence in ICT service industry, It is necessary for ICT service firms to examine their capabilities for open innovation. The purpose of this paper is to empirically examine determinants affecting open innovation in Korean ICT service industry. In order to analyze, this paper uses logistic and multiple regression models based on survey data of Korean ICT service firms. Estimation results show that external network for collaboration is positive on the technological innovation activity regardless of the innovation type. Specifically, user networks are significant in all types of technology innovation, revealing that it is important to innovation activities of the ICT service firms.

• Proceedings of the KIEE Conference
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• 2005.10b
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• pp.412-414
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• 2005

Multimeda service is very big capacity and use not a little network for provide cots. Because in paper introduce new method adaptive to merit of Unicast and Multicast. Propose method service possibility that now Multicast have merit which live broadcasting and Unicast have merit which can provide individually customer manage and good quality by data statistics. And network use to efficient

• Journal of Korea Trade
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• v.25 no.5
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• pp.19-38
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• 2021

Purpose - This study aims to verify the direct causal relationship between cost competitiveness and global network competitiveness, which are the tangible service quality factors determined by the shipping company, which in turn affect the shipper's customer satisfaction. Additionally, we empirically investigate the intangible, related service qualities determined by shipping companies, such as operational competitiveness and customer relationship quality, and how these then positively affect customer satisfaction through the formation of trust. Therefore, we examine the mediating effect of trust formation among different contractors for shipping services. Design/methodology - In order to examine the shipping company's tangible and intangible service-qualities perceived by the shipper on customer satisfaction and the process of trust formation between contractors, we collected valid data from 114 respondents out of 200 distributed questionnaires. The respondents consisted of domestic freight forwarders who engage with domestic and international shipping and logistics agencies. Descriptive statistics, confirmatory factor analysis, reliability, convergent and discriminant validities, common method bias, and PLS-SEM (partial least square-structural equation model) were analyzed using the program STATA 16. Findings - The findings of this study are as follows. First, our results showed that all hypotheses assumed in this study had statistically significant supporting evidence. Second, it was found that the mediating effect of trust was significant in affecting the quality of intangible service- qualities for customer satisfaction. Third, through supplementary analysis, we found that the global network competitiveness of domestic shipping companies will increase in importance in the future. In conclusion, the theoretical and practical implications of these findings are presented. Originality/value - This study reaffirmed the traditional causal relationship between customer satisfaction and tangible service quality. Additionally, we also contribute to the literature on the understanding of the causal relationship between trust formation and customer satisfaction through intangible interactions from a long-term perspective.

• Journal of Communications and Networks
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• v.18 no.3
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• pp.513-522
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• 2016

We propose a mechanism for monitoring load in quality of service (QoS)-enabled wireless networks and show how it can be used for network management as well as for dynamic pricing. Mobile network traffic, especially video, has grown exponentially over the last few years and it is anticipated that this trend will continue into the future. Driving factors include the availability of new affordable, smart devices, such as smart-phones and tablets, together with the expectation of high quality user experience for video as one would obtain at home. Although new technologies such as long term evolution (LTE) are expected to help satisfy this demand, the fact is that several other mechanisms will be needed to manage overload and congestion in the network. Therefore, the efficient management of the expected huge data traffic demands is critical if operators are to maintain acceptable service quality while making a profit. In the current work, we address this issue by first investigating how the network load can be accurately monitored and then we show how this load metric can then be used to provide creative pricing plans. In addition, we describe its applications to features like traffic offloading and user satisfaction tracking.

• 한국정보통신설비학회:학술대회논문집
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• 2009.08a
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• pp.68-71
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• 2009

All-IP network requires change of the existing IP network engineering methods as the convergence service market between communication and broadcasting industries using IP network is growing rapidly. Especially the video services like IPTV require more strict transmission quality and higher bandwidth than the existing data services. So it is difficult to design All-IP network by the over-provisioning method which used to be used for the existing IP network design. It also requires a heavy investment which becomes one of big obstacles to the IPTV service expansion. In order to reduce the investment costs, it is required to design an optimized network by maximizing the utilization of the network resources and at the same time maintaining the customer satisfaction in terms of service quality. In this paper, we first analyze the effects of IPTV traffic on the existing internet. Then we compare two traffic engineering technologies, which are dimensioning without admission control and dimensioning with admission control, on the All-IP network design by simulation. Finally, we suggest cost effectiveness of traffic engineering technologies for designing the All-IP network.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.31 no.1B
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• pp.26-38
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• 2006

To construct seamless collaborative environments, what all participants intent should be delivered, and visual elements such gesture, facial expression, and ambiance should be shared with all participants. In this paper, we propose high-quality video service to support DV(digital video) and HDV(high-definition DV) based on Access Grid(AG) which is a prevalent collaborative system. The proposed service is designed for employing versatile media tools and codecs with SDP(session description protocol) and SAP(session announcement protocol). We also design network-adaptive video transmission module to mitigate the impact of network fluctuation. This periodically monitors multicast performance and controls frame rate on sender side considering network condition. The experimental results over the test bed show that proposed service enhances quality of AG video service and provides seamless high-quality video transport by mitigating the impact of network fluctuation.

• IEMEK Journal of Embedded Systems and Applications
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• v.2 no.1
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• pp.17-23
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• 2007

The home network has been revitalized due to the emergence of the high-speed broadband network and explosive increases of the home network services. Especially multicast based high-definition (HD) IPTV service is on high demand from both Internet service provider (ISP) and users. In order to provide high quality HD IPTV service without packet loss and delay, the ISP utilizes various network QoS mechanisms. Due to the misleading fact, that the home gateway is considered as an end terminal in terms of the ISP's viewpoint, the ISPs can not guarantee the end-to-end QoS within the scope of the current home network architecture. Therefore, an independent QoS guaranteed mechanism should be considered within the home network domain. As the home gateway manages both private home and public access network within the home network, we propose and implement a novel QoS mechanism for the multicast based HD IPTV service over the home gateway. In order to provide QoS guaranteed HD IPTV service, the proposed mechanism classifies the packets, manages home network bandwidth resources, and executes call admission control using the channel join message. Also, we utilize layer 2 multicast packet forwarding scheme to improve the overall performance of the home network services. Through the experiments of implementing the multicast based HD IPTV services, we will verify the efficiency of the proposed mechanism.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.33 no.10B
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• pp.928-938
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• 2008

Though services requiring Quality-of-Service (QoS) guarantees such as Voice over Internet Protocol (VoIP) have been widely deployed on the internet, most of internet backbone networks, unfortunately, do not distinguish them from the best-effort services. Thus estimating the effective capacity meaning the traffic volume that the backbone networks maximally accommodate with keeping QoS guarantees for the services is very important for Internet Service Providers. This paper proposes a test-bed based on ns-2 to evaluate the effective capacity of backbone networks and then estimates the effective capacity of an experimental backbone network using the test-bed in terms of the service standard of the VoIP service. The result showed that the effective capacity of the network is estimated as between 12% and 55% of its physical capacity, which is depending on the maximum delay guarantee probability, and strongly affected by not only the type of offered workload but also the quality standard. Especially, it demonstrated that in order to improve the effective capacity the maximum end-to-end delay requirement of the VoIP service needs to be loosened in terms of the probability to guarantee.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.1
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• pp.176-183
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• 2013

This study is focused on analyzing the quality importance of hotel SNS(social network service). And by reviewing precedent papers and references regarding concept and quality factors about SNS in hotel industry, it drew proper criteria to select priorities and evaluate hotel SNS quality using AHP. The important factors based upon related theories are suggested in this paper such as information quality, system quality, service quality, interface quality and emotional quality. The survey for empirical study was executed with hotel employees and total 149 questionnaires were used for this study. We used AHP for statistical analysis, As the results, the most important factor is emotional quality factor and the next is interface quality factor.

• Convergence Security Journal
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• v.11 no.1
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• pp.39-48
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• 2011

QoS(Quality of Service) is defined "The collective effect of service performance which determines the degree of satisfaction of a user of the service" by ITU-T Rec. E.800. The final goal of information system is to secure the performance efficiency within the required time. The security QoS framework is the modeling of the QoS measurement metrics, the measurement time schedule, instrument, method of measurement and the series of methodology about analysis of the result of measurement. This paper relates to implementing issue and performance measuring about blended mechanism between networking technology and security technology. We got more effectiveness in overall network security, when applying and composing amalgamated security mechanism between network technology and security technology. In this paper, we suggest techniques being used on infrastructure system and also offers a security QoS methodology as a model of more effective way. Methodology proposed in this research has proven that it is possible to measure response time through the scheduled method.