• Title/Summary/Keyword: Service Quality Assessment

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A 2-year clinical evaluation of Sculpture crowns

  • Ku, Chul-Whoi;Yang, Hong-So
    • The Journal of Korean Academy of Prosthodontics
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    • v.38 no.6
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    • pp.806-813
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    • 2000
  • Statement of problems. There are only a few studies available that deal with the clinical behavior of ceromer systems as potential substitutes for metal-ceramic crowns. Purpose. This prospective study was initiated to evaluate the clinical performance of 35 Sculpture crowns after 2 years in service. Material and methods. Thirty five Sculpture crowns were placed for 20 patients (7 men and 13 women). All patients were treated by the same dentist, and all restorations were fabricated by the same dental laboratory. Crown placement involved both the anterior and posterior regions of the dental arches. Patients were evaluated by two examiner at baseline, 12, and 24 months using the CDA quality assessment system in addition to periodontal criteria. Results. Of 34 crowns remaining in the study after 2 years, only one crown had experienced a marginal fracture. The crown was replaced as a result of recurrent caries. All remaining crowns were ranked as either excellent or acceptable for surface and color, anatomic form, and marginal integrity. Conclusion. The 2-year clinical observations and ranking with the CDA quality assessment criteria supported the conclusion that Sculpture crowns may be used in substitutes for metal-ceramic crowns.

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A Study of Smart Healthcare Services Software Quality Satisfaction Rating System based on QoS(Quality of Service) Measurement Model (QoS(Quality of Service) 측정 모델을 참조한 스마트헬스케어서비스 소프트웨어 품질만족도 평가체계)

  • Noh, Si-Choon;Song, Eun-Jee
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.18 no.1
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    • pp.149-154
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    • 2014
  • Quality is the value that can be measured by observing the characteristics of the service quantity or quality. QoS is predictable service traffic to a minimum requirements what passed in network. In the course of Smart Medical Information System Development there exist some functional requirements to satisfy quality objectives. The functional smart domains of healthcare information systems consists of Patient Module, a smart sensing and communication domain, RFID Tag Readers and the behavior domain, Homecare Station Domain, Clinical Station. This study is performed on evaluation methodology of u-health service satisfaction quality of each domain. In this paper QoS metrics and the quality of medical information requirements, functional requirements are separated by. Quality parameters consists of six items and the functional requirements and quality requirements 20 details the five items and consist of 20 detailed items. On this study the quality evaluation methodology of Korean smart health information quality assessment matrix 2 - factor evaluation method is proposed. The overall framework of this paper is organizing the specific criteria of quality of medical information system and modeling quality evaluation process under all smart environment.

A Study on Application of Open Platform of Spatial Information for Improvement of Environment Impact Assessment Supporting System (환경영향평가 정보지원시스템 개선을 위한 공간정보 오픈플랫폼 활용방안)

  • Song, Dae-Ho;Ryu, Ji-Won;Jung, Eung-Ho
    • Journal of the Korean Association of Geographic Information Studies
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    • v.18 no.1
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    • pp.105-119
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    • 2015
  • A case study to test the open API service functions of Geographic Information Open Platform(Vworld) for Environmental Impact Assessment was carried out for improving the function of Environmental Impact Assessment Geographic Information System(EIAGIS) which is one of Environmental Impact Assessment Supporting System(EIASS) used for current Environmental Impact Assessment. Followings are the summary of the study. First, utilization of EIAGIS was low since DB renewal was limited and the quality of 2D based topographic information was low. A new service which could respond to practitioners' needs could be developed to use a open API service of Vworld provided by the Ministry of Land, Infrastructure and Transport to make up those disadvantages. EIASS with Vworld could provide a consulting service from the beginning stage of business plan and make improvements of confidence as well as fast agreements since both consultation agencies and assessment agencies are using a same program during Environmental Impact Assessment process with customized information.

Differences between Diabetic Patients' Tertiary Hospital and Non-tertiary Hospital Utilization According to Comorbidity Score (당뇨병 환자의 동반상병 점수에 따른 상급종합병원 이용 차이)

  • Cho, Su-Jin;Chung, Seol-Hee;Oh, Ju-Yeon
    • Health Policy and Management
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    • v.21 no.4
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    • pp.527-540
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    • 2011
  • Some patients tend to visit tertiary hospitals instead of non-tertiary hospitals for minor illnesses, which is a chronic problem within the Korean health care delivery system. In order to reduce the number of patients with minor severity diseases unnecessarily utilizing the tertiary medical services in Korea, the Ministry of Health and Welfare raised the outpatient co-insurance rate for the tertiary hospitals in July, 2009. Another increase in the prescription drug co-insurance rate by the general and tertiary hospitals is scheduled to take place in the second half of 2011. An increase in copayments may discourage the utilization rate of medical services among the underprivileged or patients who require complicated procedures. This study aims to analyze the diabetic patients' utilization rates of tertiary hospitals according to the Comorbidity score. Diabetic patients' data was gathered from the Health Insurance Claims Records in the Health Insurance Review & Assessment Service between 2007-2009. Comorbidity scores are measured by the Charlson Comorbidity Index and the Elixhauser Index. Chi-square and logistic regressions were performed to compare the utilization rates of both insulin-dependents (n=94,026) and non-insulin-dependents (n=1,424,736) in tertiary hospitals. The higher Comorbidity outcomes in the insulin-dependent diabetic patients who didn't visit tertiary hospitals compared to those who did, was expected. However, after adjusting the gender, age, location, first visits and complications, the groups that scored >=1 on the comorbidity scale utilized the tertiary hospitals more than the O score group. Non-insulin-diabetic patients with higher Comorbidity scores visited tertiary hospitals more than patients who received lower grades. This study found that patients suffering from severe diabetes tend to frequently visit the tertiary hospitals in Korea. This result implied that it is important for Korea to improve the quality of its primary health care as well as to consider a co-insurance rate increase.

A Study on Influencing Factor of Patient Leaning Phenomenon in Tertiary Hospitals through Qualitative Research : From the Perspective of Tertiary Hospital Users and Managers (질적 연구를 통한 대형병원 환자집중의 영향 요인 분석 : 대형병원 의료이용자와 관리자 관점에서)

  • Lee, Keun Jung;Eom, Hye Eun;Ko, Jung Ae;Park, Da Hye
    • Korea Journal of Hospital Management
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    • v.26 no.1
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    • pp.55-70
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    • 2021
  • Purpose: The purpose of this study was to examine the influencing factors of the patient leaning phenomenon in tertiary hospitals. Based on the results of this study, we intended to find implications for improving the problems of the delivery system imbalance in tertiary hospitals caused by patient leaning phenomenon. Methodology/Approach: Qualitative studies were conducted, using focus group interviews and in-depth interviews. The focus group interviews were conducted for 12 users of tertiary hospitals by 2 groups. And in-depth interviews were conducted for 6 tertiary hospital managers. This was considered to be the most effective approach to gather diverse and in-depth information about the influencing factor of patient leaning phenomenon in tertiary hospitals. Findings: In focus group interviews, the reason for choosing tertiary hospitals was the reliability of the hospital(physician, reputation, etc.). And the effect of the policy to strengthen coverage of National Health Insurance and private medical insurance was relatively small. In other words, we found that the individual's desire to receive medical services suitable for one's health status and disease condition was the biggest factor, rather than the cost and policy factors. Practical Implications: We suggested that the appropriate medical care provision should be strengthened according to the role and function of medical institutions. In addition, the education system needs to be reorganized to activate the referral program, expand community medical capabilities, and foster quality primary medical care.

Nutrition Service Need Assessment for Industrial Employees (사업체 근로자의 영양서비스 요구도 분석)

  • Jang, Mi-Ra;Hong, Wan-Su
    • Journal of the Korean Dietetic Association
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    • v.6 no.1
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    • pp.26-32
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    • 2000
  • The purposes of this study were to assess the importance and performance level of nutrition service in views of industrial employees and to explore the ways to improve the nutrition service quality. A survey of industrial foodservice operations located in Korea was undertaken and detailed information was collected from each, including surveys of 994 industrial employees. Statistical data was analysed by SAS PC 6.04 for descriptive analysis, t-test, and analysis of variance. The whole industrial employees assessed the importance and performance of the dieticians' role on nutrition service as '4.03' and '3.32' out of 5 respectively, which suggests that the industrial nutrition service needs to be improved. The variables which received higher scores than the average mean were safe meal provision, sanitation management and equipment & facilities management, whereas the score of individual nutrition counselling was low compared to other variables of nutrition service. The groups who scored low performance were characterized by labor work, experience with less than 10 years, single, aged below 29 years old, and female.

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Quality Dimension of Long Term Care Hospital (요양병원의 서비스 질 평가 영역 수립을 위한 질적 연구)

  • Kim, Chun-Mi;Lee, Ji-Yun;Ko, Ryeo-Jin
    • Research in Community and Public Health Nursing
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    • v.20 no.2
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    • pp.243-250
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    • 2009
  • Purpose: This is a qualitative study to identify dimensions of long-term care hospital care quality that provide high-level medical services for long-term care patients in Korea. Methods: Service consumers and providers were interviewed, and collected data were analyzed into thesis, type and dimension. The focus group method was applied to two provider groups and individual interview was applied to two persons who had experienced a long-term care hospital. Results: The results of analyzing the consumers and providers was integrated into 8 dimensions: physical environment, staff, clinical care and nursing, multiplicity of activity program, atmosphere, interaction with family, nutrition, and quality improvement system. Conclusion: The dimensions of long-term care hospital care quality from this study can be used as a basis of quality indicators. Quantitative studies to test these dimensions are required for establishing quality management systems.

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A Study on the Service Quality Evaluation in Electronic Customs Clearance Making Use of Kano-IGA Integrated Approach (Kano-IGA 통합접근법을 이용한 전자통관 서비스 품질의 평가에 관한 연구)

  • Song, Sun-Yok
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.10
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    • pp.54-61
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    • 2019
  • This paper reports a comparative review of the service quality attributes of Electronic Customs Clearance (UNI-PASS) by applying the Kano model, Timko's BW coefficients, and IGA model, as reported by Tontini et al. in terms of a service quality evaluation of electronic customs clearance as the comprehensive national customs administration information system. In addition, this study examined which quality attributes should be focused on to improve the service quality and enhance customer satisfaction using the electronic customs clearance service. The Kano, Timko, and IGA models were classified into the four common quality attributes: attractive quality, one-dimensional quality, must-be quality, and indifferent quality. Because the integrated approach was used, one-dimensional quality was included in the area for critical improvement, while the must-be quality was included in the area for intensive maintenance. In addition, the indifferent quality was included in the area of carefree, while the attractive quality was included in the area of competitive advantage.

Ecosystem service quality assessment with an application of revised Importance-Satisfaction Analysis - The case of Seoul, Korea - (수정된 중요도-만족도 분석(ISA)을 활용한 수요자 기반 생태계서비스 수준 평가 연구 - 서울시를 대상으로 -)

  • Baysok Jun;Hyuksoo Kwon;Pil-Mo Jung;Yonghoon Son
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.26 no.6
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    • pp.97-115
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    • 2023
  • Ecosystem services (ES) are the benefits that people obtain from ecosystems. Traditional ES assessment methods have focused on the supply of ES, using biophysical data. However, these methods often fail to capture the full value of ES, which is also determined by social and cultural factors. This study proposes a new approach to ES assessment that incorporates socio-cultural perspectives. The study was conducted in Seoul, South Korea. A survey was conducted of 1,805 residents of Seoul to assess their satisfaction with ecosystem services. Exploratory factor analysis was used to identify bundles of ES that were perceived as important by residents. A revised importance-satisfaction analysis was used to calculate the urgency level of each bundle. The results of the study showed that the 21 ES that were considered in the survey could be grouped into three bundles: urban green area-based, biodiversity-based, and resilience-based. The urgency level analysis showed that some bundles were more important than others, and that some bundles were more urgent than others. The findings of this study have several implications. First, they suggest that a socio-cultural approach to ES assessment can provide a more comprehensive and accurate assessment of ES. Second, they show that this approach can be used to identify areas where ES management is most needed. Third, they suggest that this approach could be used to inform ES management and policy decisions.

Design and Implementation of an Assessment Model for Telecommunication Company Satisfaction (이동통신사 만족도 평가모형의 설계 및 구현)

  • Ham, Hyung-Bum;Lee, Yang-Sun
    • Journal of Korea Multimedia Society
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    • v.13 no.2
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    • pp.324-331
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    • 2010
  • As the scale of telecommunication market extremely increases, the competition to attract consumers is being intensive among telecommunication companies. Domestic telecommunication companies try to attract consumers by better quality and service to enhance satisfaction. The scientific research to evaluate satisfaction factors and total contentment about telecommunication companies is necessary for enhancing competitiveness and added value. In this paper, we study and analyze the way to estimate the satisfaction by AHP and statistical method. Consumers will receive good quality products and service by using suggested method. Additionally, domestic telecommunication expects to ensure competitiveness globally.