• Title/Summary/Keyword: Service Level Agreement

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Implementation of On-demand QoS management System for Bandwidth Resource Allocation (대역폭 자원 할당을 위한 주문형 Qos 관리 시스템 구현)

  • Lee, Dongwook;Yi, Dong-Hoon;Kim, Jongwon;Sanggil Jung;Okhwan Byun
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.29 no.4B
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    • pp.444-454
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    • 2004
  • To support diverse transmission requirements of multimedia applications, Quality of Service (QoS) should be provided in the Internet, where only the best-effort service is available. In this paper, we describe our recent effort on the implementation and verification of an extendable and flexible QoS allocation and resource management system based on the bandwidth broker model for realizing the IETF differentiated service (DiffServ). Focusing on the bandwidth issue over single administrative domain, the implemented system provides real-time resource reservation and allocation, delayed call admission control, simple QoS negotiation between sewer and users, and simple resource monitoring. The implemented system is verified by evaluating the performance of a resource-intensive application over the real-world testbed network.

A Comparative Study on the Differences of Arbitration Systems between Mongol and Korea (몽골 중재제도의 주요특징과 유의사항에 관한 연구)

  • Kim, Suk-Chul
    • Journal of Arbitration Studies
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    • v.23 no.4
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    • pp.55-76
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    • 2013
  • This study aims to analyze the main features of Mongolian arbitration system compared with Korean Arbitration Law which was revised under the UNCITRAL Arbitration Model Law. On the basis of this comparative study, certain differences are suggested: First, the environment of Mongolian arbitration is still insufficient in terms of its operation and usage at the international level. Second, the Mongol National Arbitration Court has established Ad-hoc Arbitration Rules and has promoted Ad-hoc Arbitration although it is an institutional arbitration organization. Third, the arbitration objects are defined as the types of tangible and intangible assets in Mongolia which are different from those of the Korean Arbitration Law. Accordingly, court and officer disputes, family disputes, labor-management relations, and criminal matters are covered by the arbitration objects. Fourth, Mongol Arbitration Law specifies the following persons disqualified for arbitrator appointment: the member of the Constitutional Court, judge, procurator, inquiry officer, investigator, court decision enforcement officer, attorney, or notary who has previously rendered legal service to any party of the disputes, and any officials who are prohibited by laws to be engaged in positions above the scope of their duties. Fifth, the arbitrator selection and appointment criteria should be documented, and the arbitrator should have the ability to resolve the disputes independently and fairly and achieve concord from both parties. Sixth, if there is no agreement between the parties, the arbitration language should be Mongolian, and the arbitral tribunal has no power to decide on it. Seventh, despite the agreement for a documentary hearing between the parties, there should be provided opportunities for an oral hearing if either of the parties requires it. Eighth, if the parties do not understand the language of the arbitration, the parties can directly ask the translation service. They should also keep secrets in the process of arbitration. Ninth, the cancellation of arbitral award is allowed by the application of the parties, not by the authority of the court. Except for the nine differences above, the Mongolian arbitration system is similar to that of the Korean Arbitration Law. This paper serves to contribute to the furtherance in trade relationship between Mongolia and Korea after the rapid and efficient resolution of disputes.

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ASEAN Financial Integration: Is it possible? (아세안 금융시장 통합: 현황과 통합가능성)

  • LEE, Choong Lyol
    • The Southeast Asian review
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    • v.21 no.3
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    • pp.139-203
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    • 2011
  • This paper attempts to review of recent development of ASEAN financial integration and to evaluate it and predict its future aspect. For this purpose, we first examine the historic aspect of ASEAN financial integration such as ASEAN financial service open agreement or ASEAN capital market forum report and currently agreed integration plan. In addition, we study the development stages of ASEAM member countries in terms of its economic size or income level. Finally, we look at the financial market and institutional aspect of ASEAN member countries and the recent development of global financial market. From these analyses, we find several important facts. First, it is true that ASEAN, in general, will enjoy the effect of expanding regional investment and improving the quality of financial service through the financial integration. We think that its long term benefit is too large for ASEAN member states to avoid. Second, as a result, it is certain that ASEAN will corporate further to make its financial market to be integrated in the future. Third, however, despite these benefits and continuing efforts, we expect that it will be very difficult for ASEAN to reach a stage of financial integration as suggested in the Blueprint of ASEAN Economic Community by the year of 2015. The large difference among member states in term of economic and financial development will not allow for them to reach a single goal within a short time. Instead, we expect the following scenario for the integration process will hold. First, ASEAN will reach an agreement on the institutional framework by 2015 and afterwards, slowly the markets will begin to integrate. Second, at the earlier stage, not all but some countries will start the integration process. We expect that the financial market of ASEAN 5 will first be integrated and other 5 will join to it later.

The Model of Information System Operating Audit for the Service Level Agreement (서비스 수준 협약에 따른 정보시스템 운영감리 모형)

  • Lee, Sung-Ho;Choi, Jin-Tak;Kim, Dong-Soo;Kim, Hee-Wan
    • Journal of Digital Convergence
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    • v.10 no.6
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    • pp.71-82
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    • 2012
  • The interest in SLA in accordance with the development of IT outsourcing has increased due to the rapid development of information systems. Moreover, an awareness and necessity for the Information System Operating Audit has increased while an effective IT service management operations for information systems is needed desperately. However, information system operations and maintenance instructions of the National Information Society Agency operates due to the current information system operation, but the experience and the interpretation of the auditor determine the decision in the field. This paper introduces an operating audit model for the efficient management. This model is derived from the Korea Information Society Agency's operating instructions of the Information Systems Audit and their inspection services. The audit checklists were derived from the areas of service planning, service delivery, service support, and service management. Consequently, the operating audit model was proposed, and the suitability of this model was verified by experts' opinions on the survey.

The Study on Development of Technology for Electronic Government of S. Korea with Cloud Computing analysed by the Application of Scenario Planning (한국 전자정부와 클라우드 컴퓨팅 기술개발연구 - 시나리오플래닝을 적용하여 -)

  • Lee, Sang-Yun;Yoon, Hong-Joo
    • The Journal of the Korea institute of electronic communication sciences
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    • v.7 no.6
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    • pp.1245-1258
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    • 2012
  • This study is about development of technology for electronic government of S. Korea with cloud computing analysed by the application of scenario planning. As a society of knowledge and information has been developed rapidly, because of changing from web environment to ubiquitous environment, a lot of countries across the world as well as S. Korea for e-Government have a variety of changes with cloud computing service. So this research focused on the strategy consulting of e-Government of S. Korea with development of cloud computing technology analysed by the application of 'scenario planning' as a foresight method. As a result, the future policy for development of cloud computing technology for electronic government of S. Korea is to further spur the development of technology for hard ware and internet data center as SLA(Service Level Agreement) and service provisioning, more improvement of level of technology with soft ware solution as resource virtualization, open API(Application Programming Interface).

Methods to Enhance Service Scalability Using Service Replication and Migration (서비스 복제 및 이주를 이용한 서비스 확장성 향상 기법)

  • Kim, Ji-Won;Lee, Jae-Yoo;Kim, Soo-Dong
    • Journal of KIISE:Software and Applications
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    • v.37 no.7
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    • pp.503-517
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    • 2010
  • Service-oriented computing, the effective paradigm for developing service applications by using reusable services, becomes popular. In service-oriented computing, service consumer has no responsibility for managing services, just invokes services what service providers are producing. On the other hand, service providers should manage any resources and data for service consumers can use the service anytime and anywhere. However, it is hard service providers manage the quality of the services because an unspecified number of service consumers. Therefore, service scalability for providing services with higher quality of services specified in a service level agreement becomes a potential problem in service-oriented computing. There have been many researches for scalability in network, database, and distributed computing area. But a research about a definition of service scalability and metrics of measuring service scalability is still not mature in service engineering area. In this paper, we construct a service network which connects multiple service nodes, and integrate all the resources to manage it. And we also present a service scalability framework for managing service scalability by using a mechanism of service migration or replication. In section 3, we, firstly, present the structure of the scalability management framework and basic functionalities. In section 4, we propose scalability enhancement mechanism which is needed to release functionality of the framework. In section 5, we design and implement the framework by using proposed mechanism. In section 6, we demonstrate the result of our case study which dynamically manages services in multi-nodes environment by applying our framework. Through the case study, we show the applicability of our scalability management framework and mechanism.

A Study on the Audit Model of Outsourcing Operation based on Availability Metrics in perspective of Service Level Agreenment (서비스 수준협약 관점에서 가용성 지표 중심의 아웃소싱 운영감리 모델에 관한 연구)

  • Kim, Dong-Soo;Kim, Hee-Wan
    • Journal of Digital Convergence
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    • v.13 no.7
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    • pp.183-196
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    • 2015
  • In order to perform a successful outsourcing, we needs the SLA through improving the quality of IT services. In particular SLA metrics and evaluation criteria is an important factor as to substitute the IT viability of the company to promote IT Outsourcing. SLA metrics consist of technical, managerial, user perspective items, and has been managed to aim to provide reliable and continuous quality improvement of IT services. This study focuses on the HW availability metrics of SLA indicators of IT outsourcing. We propose the Infra availability criteria for the HW configuration level to meet the SLA contract and evaluation. We offer the Infra configuration standards of SLA contract, and propose criteria to determine the suitability of the target levels in IT operations audit environment. The proposed model was verified the necessity and effectiveness of the Infra configuration standards and operation audit check items through the surveys of experts and users.

An Anti-Overload Model for OpenStack Based on an Effective Dynamic Migration

  • Ammar, Al-moalmi;Luo, Juan;Tang, Zhuo
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.10 no.9
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    • pp.4165-4187
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    • 2016
  • As an emerging technology, cloud computing is a revolution in information technology that attracts significant attention from both public and private sectors. In this paper, we proposed a dynamic approach for live migration to obviate overloaded machines. This approach is applied on OpenStack, which rapidly grows in an open source cloud computing platform. We conducted a cost-aware dynamic live migration for virtual machines (VMs) at an appropriate time to obviate the violation of service level agreement (SLA) before it happens. We conducted a preemptive migration to offload physical machine (PM) before the overload situation depending on the predictive method. We have carried out a distributed model, a predictive method, and a dynamic threshold policy, which are efficient for the scalable environment as cloud computing. Experimental results have indicated that our model succeeded in avoiding the overload at a suitable time. The simulation results from our solution remarked the very efficient reduction of VM migrations and SLA violation, which could help cloud providers to deliver a good quality of service (QoS).

Attitude of Hospital Nurse's on Death with Dignity (병원 간호사의 존엄사에 대한 태도)

  • Kim, Tae-Kyung;Jung, Ha-Yun;Min, Hye-Sook
    • The Korean Journal of Health Service Management
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    • v.6 no.1
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    • pp.129-140
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    • 2012
  • The purpose of this study was to identify attitude of hospital nurse's on death with dignity. The subjects of the study were 516 nurses. The data was analyzed by SPSS PC 19.0 program. 1) 82.8% participants agree to death with dignity, and they and their family will ask death with dignity in actual situations. 2) The average score of overall attitude on death with dignity was $3.13{\pm}0.52$. 3) With respect to the general characteristics of participants there were statistically significant difference in total score according to age, Marital Status, education level, religion, career, position, and existence of patients with incurable disease around. 4) With respect to the death with dignity related characteristics of participants there were statistically significant difference in total score according to agreement to death with dignity, request to my death with dignity, in case my family member requests death with dignity. Although many nurses had a positive concept of death with dignity, they still have ethical dilemmas in life-sustaining care. Therefore training programs on moral rights are necessary to provide guidelines foe end-of-life care.

The Attitude of Medical Practitioners to the Chronic Disease Care System (개원의의 만성질환관리제도에 대한 수용태도)

  • Hwang, Byung-Deog
    • The Korean Journal of Health Service Management
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    • v.6 no.2
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    • pp.193-200
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    • 2012
  • The purpose of this study was to research the opinion and acknowledgement about the clinical chronic disease care system subject to Medical Practitioners that copied the internal medicine and family medicine as a treatment subject and was fulfilled in the purpose of providing a basic data for the improvement and stable establishment of the chronic disease care system and the high blood pressure and diabetes mellitus patient's promotion of health. Results from the research the internal medicine was 79% and the subject's average age was 52.3 years, the proportion that the high blood pressure and the diabetes mellitus took was average 28% and the interest about the system was 65.9%. In the chronic disease care system expansion status the opposition was 75.7%, and the detail field knowledge level was 56.9%. In the opinion field about the system, all fields were shown negative. The chronic disease care system is an important government policy enforcing purposed to effectively manage the yearly increasing chronic disease, but the due to the cold attitude of Medical Practitioners that must actively accept it, the stable establishment of the system is being concerned. Therefore even if it's a good policy if it cant gain the support and agreement of the accepter, in the future when trying to implement a system there should be no idleness in the effort to gain cooperation and understanding to relevant involved ones.