• 산업공학
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• 제24권4호
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• pp.330-340
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• 2011

This research aims at conducting a comparative study on the relative efficiency of technologically innovative activities between manufacturing and service industries using data envelopment analysis (DEA). First, as an individual approach, efficiency of technologically innovative activities between manufacturing and service industries is separately evaluated. The results show that efficiency of both industries is similarly low, but patterns of technologically innovative activities differ from each other. Manufacturing industries usually do innovation focusing on various outputs with a single input, whereas service industries tend to do innovation emphasizing on a single output with mixed inputs. Second, as a holistic approach to both industries, efficiency is collectively assessed. The analysis demonstrates that efficiency of service industries is higher than that of manufacturing industries, and there are similar patterns of technologically innovative activities between both manufacturing and service industries. This study provides industrial managers with policy implications based on similarities and differences between manufacturing and service industries.

• 유통과학연구
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• 제17권4호
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• pp.33-39
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• 2019

Purpose - This paper examines whether product market competition in distribution and service industries is related to audit quality. This paper investigates, specifically, the relationship in distribution and service industries by using Herfindahl-Hirschman Index and audit quality measured by audit fee and audit hour. Research design, data, and methodology - Using 1,011 firm-year observations of listed companies from 2002 to 2016 in distribution and service industries, this study examines whether product market competition in distribution and service industries is related to audit quality. Results - This study finds that market competition in distribution and service industries is negatively related to audit quality and this negative relation is pronounced for the firms with high outside director groups. Further analysis suggests that the relationship between market competition and audit hours is no longer significant. Conclusions - This study extended the existing scope of the audit quality study by systematically analyzing the impact of industrial-level characteristics (i.e. market competition) in the distribution service industries on audit quality. This study, in other words, suggests the regulatory body consider the industrial-level characteristics of each industry in order to enhance audit quality.

• 한국IT서비스학회지
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• 제14권1호
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• pp.41-51
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• 2015

The purpose of this research is to investigate the relationship between job creation and ICT usage in service industries. This research is particularly important because job creation is one of the most critical issues for the country. With technology innovation and system integration, manufacturing industries do not create enough employment, therefore, the society relies on service industries for creating job opportunities. Until now, due to limitations, analysis of job creation in service industries through ICT usage has not been investigated in depth. Thus, development of an effective ICT support policy was impossible. In this research, we used seven methods to investigate overall relationship between ICT usage level and job creation. A rule of large numbers has been applied to reach conclusion. Through this research, the government can focus its investment on service industries where job creation rate is the highest. We can expect both reinforcement in competitiveness of our service industry and continuous creation in employment, eventually leading to a virtuous cycle.

• Journal of the Korean Data and Information Science Society
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• 제17권3호
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• pp.763-774
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• 2006

The purpose of this study is to identify relationship among service quality, service value and customer satisfaction of food service industries. The respondents included 120 customers of K-restaurant in the survey. Data were analyzed by confirmatory factor analysis and cause-effect analysis among the constructs. After research model testing, the following results was obtained : Service Value was influenced directly and positively by the service quality. And customer satisfaction was influenced directly and positively by the service value. But customer satisfaction was not influenced directly and positively by the service quality.

• 산업경영시스템학회지
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• 제35권3호
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• pp.148-154
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• 2012

The purpose of this study is to develop measurement items for quality cost in service industries. Quality cost is necessary in order to evaluate quality management activities. It is clear that the quality cost in service industry is different from manufacturing industry. Generally, in service industries, quality cost is very difficult to assess because it has a unique characteristics. This paper proposes an effective method for measuring quality cost in service industries. Based on the PAF (Prevention, Appraisal, Failure) cost model, we utilizes the concept of five demensions in SERVQUAL which are tangibles, reliability, responsiveness, assurance, empathy. This paper also presents to a standard model for quality cost measurement in service industries.

• 서비스연구
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• 제7권1호
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• pp.15-26
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• 2017

본 연구는 서비스산업 육성정책의 방향을 서비스의 본질 관점에서 연구하였다. 서비스산업의 범위가 넓고 업종이 다양하기 때문에, 서비스의 본질과 특성을 고려하지 않고 개별적인 산업의 특성을 중심으로 발전전략을 수립하면 한정된 시각을 가지게 되어 큰 발전을 추구하기 어렵다. 더구나 산업간 경계가 해체되는 현대 경제에서 중요한 변화를 간과할 수 있다. 또한 서비스산업간의 시너지를 추구하기 어렵고 개별산업의 혁신적 발전을 추구하기도 어렵다. 따라서, 각 개별서비스산업은 모두 서비스라는 공통적인 재화를 가진 산업임을 인식하여, 서비스의 본질 차원을 고려하여 발전전략을 설계할 필요가 있다. 본 연구는 서비스의 관계성, 쌍방향성, 수평성, 조화성 본질과 서비스의 무형성, 비분리성, 비일관성, 무재고성 특성을 반영하여 개별 서비스산업의 육성 전략을 도출해내는 시범연구로 수행되었다. 개별 서비스산업에서의 향상된 발전전략 수립과 정부의 발전정책 개발에 활용될 수 있을 것이다.

• 산업경영시스템학회지
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• 제26권1호
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• pp.74-78
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• 2003

This paper is an investigation of comparative and contrasting characteristics of service in manufacturing sector - especially quality aspects. A review of both service and manufacturing industries' systems literature revealed conflicting views on defining two different industries and its system assessment. While some researchers have documented the value of service IS implementations on both industries, there are others who feel that such implementations are not appropriate for all situations or all organizations. Because of IS implementations and IT improvement, defining service and manufacturing is blur than ever. There is a dearth of literature on the assessment of service systems in service and manufacturing industries due to blurred and controversial argument.

• 품질경영학회지
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• 제29권2호
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• pp.93-103
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• 2001

This study examined the social perceptions on the women work force in Korean service industries. 100 questionnaires per each of five service industries, hotel, PCS, department store, general hospital and bank (500 altogether) were distributed to general consumers to measure perceived service quality and perceptions on the women employees in the those service industries. It was found that consumers were not very satisfied with the service quality of the industries. They felt the necessity of women workforce in service industry and agreed to that women employees posessed management quality and had potential to develop.

• 품질경영학회지
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• 제27권4호
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• pp.1-19
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• 1999

This study examines the service quality management and the use of women employees for the productivity improvement in Korean service industry. Five service industries, bank, hotel, PCS(Personal Communication Service), department store, and hospital industry were chosen for this study. The results indicate that the five industries show different characteristics. It was found that department stores made the most effort to improve service quality among the five industries and that hospitals did the least effort. In the use of women employees, the proportion of women in service industry is much higher than that in the manufacturing industry, but the proportion of women in management level is still very low. Women employees do not feel high degree of sexual discrimination. But they feel unfairness in promotion and payment, and low degree of job satisfaction.

• 서비스연구
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• 제7권2호
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• pp.79-90
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• 2017

본 연구는 서비스R&D 전략을 현대경제사회의 본질 관점에서 연구하였다. 현대는 산업간 경계가 해체되는 시대다. 제조업과 서비스업의 구분이 없어지고, 고객을 중심으로 하나의 산업 환경에서 경쟁하고 있다. 고객의 욕구는 서비스로 구현되므로, 서비스R&D는 현대 기업과 국가들의 중심주제가 되었다. 그런데, 서비스R&D는 정의도 다양하고 각 정의에 따라 범위 차이가 커서 정책 당국자들 사이에서도 이견이 많다. 본 연구는 현대 경제사회의 특징과 서비스의 본질에 집중하여 서비스R&D의 바람직한 정책방향과 전략을 논의한다. 산업간 경계가 해체되는 현대경제의 특징을 반영하여 서비스R&D 전략을 도출하였다. 또한 서비스의 관계성, 쌍방향성, 수평성, 조화성 본질과 서비스의 무형성, 비분리성, 비일관성, 무재고성 특성을 반영하여 서비스R&D전략을 도출해내는 연구를 수행하였다. 제조업은 서비스화R&D를, 서비스업은 제조업화 R&D를 강화하는 전략, 서비스본질을 반영하는 전략, 서비스의 특성을 활용하는 전략을 도출하여 제안하였다. 본 연구의 결과는 개별 기업의 서비스R&D전략수립, 서비스산업의 발전과 전체 서비스산업의 발전, 그리고 제조업을 포함한 전체 산업의 발전 전략 수립에 공통적으로 활용될 수 있을 것이다.