• IE interfaces
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• v.24 no.4
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• pp.330-340
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• 2011

This research aims at conducting a comparative study on the relative efficiency of technologically innovative activities between manufacturing and service industries using data envelopment analysis (DEA). First, as an individual approach, efficiency of technologically innovative activities between manufacturing and service industries is separately evaluated. The results show that efficiency of both industries is similarly low, but patterns of technologically innovative activities differ from each other. Manufacturing industries usually do innovation focusing on various outputs with a single input, whereas service industries tend to do innovation emphasizing on a single output with mixed inputs. Second, as a holistic approach to both industries, efficiency is collectively assessed. The analysis demonstrates that efficiency of service industries is higher than that of manufacturing industries, and there are similar patterns of technologically innovative activities between both manufacturing and service industries. This study provides industrial managers with policy implications based on similarities and differences between manufacturing and service industries.

• Journal of Distribution Science
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• v.17 no.4
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• pp.33-39
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• 2019

Purpose - This paper examines whether product market competition in distribution and service industries is related to audit quality. This paper investigates, specifically, the relationship in distribution and service industries by using Herfindahl-Hirschman Index and audit quality measured by audit fee and audit hour. Research design, data, and methodology - Using 1,011 firm-year observations of listed companies from 2002 to 2016 in distribution and service industries, this study examines whether product market competition in distribution and service industries is related to audit quality. Results - This study finds that market competition in distribution and service industries is negatively related to audit quality and this negative relation is pronounced for the firms with high outside director groups. Further analysis suggests that the relationship between market competition and audit hours is no longer significant. Conclusions - This study extended the existing scope of the audit quality study by systematically analyzing the impact of industrial-level characteristics (i.e. market competition) in the distribution service industries on audit quality. This study, in other words, suggests the regulatory body consider the industrial-level characteristics of each industry in order to enhance audit quality.

• Journal of Information Technology Services
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• v.14 no.1
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• pp.41-51
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• 2015

The purpose of this research is to investigate the relationship between job creation and ICT usage in service industries. This research is particularly important because job creation is one of the most critical issues for the country. With technology innovation and system integration, manufacturing industries do not create enough employment, therefore, the society relies on service industries for creating job opportunities. Until now, due to limitations, analysis of job creation in service industries through ICT usage has not been investigated in depth. Thus, development of an effective ICT support policy was impossible. In this research, we used seven methods to investigate overall relationship between ICT usage level and job creation. A rule of large numbers has been applied to reach conclusion. Through this research, the government can focus its investment on service industries where job creation rate is the highest. We can expect both reinforcement in competitiveness of our service industry and continuous creation in employment, eventually leading to a virtuous cycle.

• Journal of the Korean Data and Information Science Society
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• v.17 no.3
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• pp.763-774
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• 2006

The purpose of this study is to identify relationship among service quality, service value and customer satisfaction of food service industries. The respondents included 120 customers of K-restaurant in the survey. Data were analyzed by confirmatory factor analysis and cause-effect analysis among the constructs. After research model testing, the following results was obtained : Service Value was influenced directly and positively by the service quality. And customer satisfaction was influenced directly and positively by the service value. But customer satisfaction was not influenced directly and positively by the service quality.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.3
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• pp.148-154
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• 2012

The purpose of this study is to develop measurement items for quality cost in service industries. Quality cost is necessary in order to evaluate quality management activities. It is clear that the quality cost in service industry is different from manufacturing industry. Generally, in service industries, quality cost is very difficult to assess because it has a unique characteristics. This paper proposes an effective method for measuring quality cost in service industries. Based on the PAF (Prevention, Appraisal, Failure) cost model, we utilizes the concept of five demensions in SERVQUAL which are tangibles, reliability, responsiveness, assurance, empathy. This paper also presents to a standard model for quality cost measurement in service industries.

• Journal of Service Research and Studies
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• v.7 no.1
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• pp.15-26
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• 2017

The current research investigates the strategies for fostering service industries from the service's nature perspectives. Because the service industry is broad and heterogeneous in nature, if service's nature is not considered in building strategies for developing service industries, it would have a limited perspective, and thus, it would be difficult to foster large growth in service industries. In addition, not considering service's nature would not encourage synergy among service sectors nor encourage innovative development among individual sectors. Therefore, we need to understand that different service sectors are all under the umbrella for service industries, and consider the service's nature. The current research considers the service's relational, bidirectional, horizontality, and harmonization nature of services, and also, intangibility, inseparability, heterogeneity, perishability were considered in suggesting strategies for fostering service industries. These results can be used to developing governmental policies for developing service industries.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.26 no.1
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• pp.74-78
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• 2003

This paper is an investigation of comparative and contrasting characteristics of service in manufacturing sector - especially quality aspects. A review of both service and manufacturing industries' systems literature revealed conflicting views on defining two different industries and its system assessment. While some researchers have documented the value of service IS implementations on both industries, there are others who feel that such implementations are not appropriate for all situations or all organizations. Because of IS implementations and IT improvement, defining service and manufacturing is blur than ever. There is a dearth of literature on the assessment of service systems in service and manufacturing industries due to blurred and controversial argument.

• Journal of Korean Society for Quality Management
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• v.29 no.2
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• pp.93-103
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• 2001

This study examined the social perceptions on the women work force in Korean service industries. 100 questionnaires per each of five service industries, hotel, PCS, department store, general hospital and bank (500 altogether) were distributed to general consumers to measure perceived service quality and perceptions on the women employees in the those service industries. It was found that consumers were not very satisfied with the service quality of the industries. They felt the necessity of women workforce in service industry and agreed to that women employees posessed management quality and had potential to develop.

• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.1-19
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• 1999

This study examines the service quality management and the use of women employees for the productivity improvement in Korean service industry. Five service industries, bank, hotel, PCS(Personal Communication Service), department store, and hospital industry were chosen for this study. The results indicate that the five industries show different characteristics. It was found that department stores made the most effort to improve service quality among the five industries and that hospitals did the least effort. In the use of women employees, the proportion of women in service industry is much higher than that in the manufacturing industry, but the proportion of women in management level is still very low. Women employees do not feel high degree of sexual discrimination. But they feel unfairness in promotion and payment, and low degree of job satisfaction.

• Journal of Service Research and Studies
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• v.7 no.2
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• pp.79-90
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• 2017

The current research investigates the service R&D strategies from the service's nature perspectives. In the current economy, manufacturing and service industries are becoming boundless, and thus, they are competing with each other in a customer-centric environment. Because customers' needs and wants are realized through services, service industry has become one of the most important industries in the world. However, there have been conflicting opinions about service R&D policies due to different definitions of services. The current research specifically focuses on the nature of services to discuss strategies for service R&D. Service R&D strategies are suggested considering the nature of the current economy where industries are becoming boundless. In addition, the current research considers the service's relational, bidirectional, horizontality, and harmonization nature of services, and also, intangibility, inseparability, heterogeneity, perishability were considered in suggesting strategies for service R&D. For manufacturing industries, strategies to strengthen servitization R&D were proposed, and for service industries, strategies to strengthen manufacturization R&D were proposed. The results from the current research can be used for developing corporate service R&D strategies, and developing policies for developing both service and manufacturing industries in the current economy.