• 유통과학연구
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• 제17권11호
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• pp.73-79
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• 2019

Purpose: The purpose of this study was evaluated to compare the predictive power of distress prediction models by using discriminant analysis method and logit analysis method for food service franchise industry in Korea. Research design, data and methodology: Forty-six food service franchise industry with high sales volume in the 2017 were selected as the sample food service franchise industry for analysis. The fourteen financial ratios for analysis were calculated from the data in the 2017 statement of financial position and income statement of forty-six food service franchise industry in Korea. The fourteen financial ratios were used as sample data and analyzed by t-test. As a result seven statistically significant independent variables were chosen. The analysis method of the distress prediction model was performed by logit analysis and multiple discriminant analysis. Results: The difference between the average value of fourteen financial ratios of forty-six food service franchise industry was tested through t-test in order to extract variables that are classified as top-leveled and failure food service franchise industry among the financial ratios. As a result of the univariate test appears that the variables which differentiate the top-leveled food service franchise industry to failure food service industry are income to stockholders' equity, operating income to sales, current ratio, net income to assets, cash flows from operating activities, growth rate of operating income, and total assets turnover. The statistical significances of the seven financial ratio independent variables were also confirmed by logit analysis and discriminant analysis. Conclusions: The analysis results of the prediction accuracy of each distress prediction model in this study showed that the forecast accuracy of the prediction model by the discriminant analysis method was 84.8% and 89.1% by the logit analysis method, indicating that the logit analysis method has higher distress predictability than the discriminant analysis method. Comparing the previous distress prediction capability, which ranges from 75% to 85% by discriminant analysis and logit analysis, this study's prediction capacity, which is 84.8% in the discriminant analysis, and 89.1% in logit analysis, is found to belong to the range of previous study's prediction capacity range and is considered high number.

• 품질경영학회지
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• 제38권4호
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• pp.593-600
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• 2010

This study aims to explore the service activities in the aircraft cabin service, develop the service process structure, and design a more efficient service delivery system in Korean airline industry. We prepare the architectural drawings of the basic components in providing the cabin service using the service blueprint technique and service process perspective. Through the case study largely based on our own research and long-time work experiences in the airline industry, we propose service failure points as well as customer waiting points. This study will be helpful for managers at all levels to use the service blueprint strategically or at a shop-floor level and improve their cabin service quality.

• 산업공학
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• 제12권1호
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• pp.1-9
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• 1999

This paper presents a method for reliability analysis of the air-conditioner with service data. We explain how to acquire and analyze the service data and some problems in data analysis. We propose two procedures to analyze reliability of air-conditioner using operating time concept and predict the operating times by temperature and failure frequency. Finally, the prediction method for future service is studied by numerical example.

• 한국신뢰성학회지:신뢰성응용연구
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• 제6권4호
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• pp.275-284
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• 2006

A test method for assessing service life of building materials and components based on performance degradation data is developed. The performance of a building material degrades as time goes by and the failure of the material is often defined as the point at which the performance of the material reaches a pre-specified degraded level. A performance-based test method is developed and a numerical example is provided to illustrate the use of the developed test method.

• 한국정보통신학회:학술대회논문집
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• 한국해양정보통신학회 2007년도 춘계종합학술대회
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• pp.61-64
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• 2007

MPLS 네트워크에서 QoS(Duality of Service)에 관한 요구가 증대함에 따라 확장성을 보장하고 장애 복구를 위한 다중 경로 계산 방안들에 관한 여러 기술들이 제시되고 있다. 그러나 MPLS 네트워크는 트래픽에 관한 확장성 문제와 기존의 장애 복구 방식들의 경우 자원 낭비와 많은 지연 발생으로 인한 손실이 발생하는 문제점이 있다. 따라서 본 연구에서는 LSP 다중경로 라우팅 알고리즘을 적용한 망의 효율적인 관리 및 신속한 장애 복구를 위해 H-MPLS(Hierachical-Multiprotocol Label Switching) 네트워크 제안한다. 또한 확장된 규모의 망을 계층형 MPLS로 구성하여 기존의 장애복구 방식을 다양한 네트워크 모델로 적용하고, 이를 NS 시뮬레이터를 통해 성능 분석하여 그 효율성 및 확장성의 개선방안을 제시하고자 한다.

• 한국IT서비스학회지
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• 제19권1호
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• pp.129-144
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• 2020

Recent advances in digital purchase platforms allow consumer to easy to access online purchase, but the online purchase systems often occurs a negative situations such as service failure. When customer experiences negative service, they want to communicate with the company online chatting service. But not much is known about how customers online chatting service's contextual cues effectiveness. So, the current research seeks to examine the effects of type of online chatting service interface and company market status on customers' perception of service quality and satisfaction with online chatting services. The results of two studies show that, when customer experienced negative online service, they expected to a high status (vs a low status) company had offered better service. but their service request are not met, customers perceive better service quality if served by a low status (vs high status) company represented by a logo (vs. an emoji). These findings will help marketing practitioners strategically how design their chatting service interface according to the their status when they communicate with customer who experienced negative service.

• 한국정보통신설비학회:학술대회논문집
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• 한국정보통신설비학회 2006년도 하계학술대회
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• pp.73-76
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• 2006

International Roaming is a kind of telecommunication service that enables subscribers use the same mobile number when they go abroad and access other service provider's network. International roaming call is made through three network parts-home (original service provider) network, intermediate network, and local (overseas service provider) network. It is not possible to monitor every section of whole roaming service network because service providers do not provide their network management information to other service providers. The limitation causes harsh problem when a service anomaly arises and operators have to confirm the reason of failure. To solve this problem, we propose a scheme that deduces roaming service status of each overseas service provider using internal network management information. SK telecom implemented a international roaming service management system based on the scheme using performance measurement of signaling points, roaming service nodes, and charging data from existing network management systems.

• Journal of Multimedia Information System
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• 제7권1호
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• pp.55-72
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• 2020

As the IT service environment grows, it is critical in terms of IT service quality to minimize the occurrence of failures due to changes in applications and to diagnose and recover in a short period of time how failure will affect the business. Thus, the Defense Acquisition Program Administration (DAPA) has been building and operating ITSMs to implement IT service management in a leading manner. Information Technology Service Management (ITSM) is divided into events, obstacles, changes, versions and setup management to ensure flexibility and stability in service delivery. It is also operated separately from service level, availability, capacity, financial and IT service continuity management to ensure service quality and cost efficiency. Based on ITSM military service history, this study looks at the impact of quality of service on value, satisfaction, and trust. The results of the analysis are highly valuable for future ITSM implementation and operation.

• 대한기계학회:학술대회논문집
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• 대한기계학회 2003년도 춘계학술대회
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• pp.617-621
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• 2003

The purpose of this paper is to analyze piping failure trend of safety pipings In domestic nuclear power plants. First, database for the piping failure was constructed with 105 data fields. The database includes plant population data, event data, and service history data. 7 kinds of piping failures in domestic NPPs were investigated. Among the 7 cases, detailed root causes were investigated for 3 cases. The first one is pipe wall thinning in main feedwater pipings of Westinghouse 3 loop type plants. The root cause of the wall thinning was flow accelerated corrosion near welding area. The next one is leak event in chemical and volume control system(CVCS) due to vibration. Some cracks occurred in socket welding area. The events showed that the integrity or socket weld is very vulnerable to vibration. The last one is also a leak event in primary sampling line in Korean standard reactor due to thermal fatigue. Although the structural integrity was not maintained by the events, there was no effect on nuclear safety in the above 3 piping failure eases.

• 한국신뢰성학회:학술대회논문집
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• 한국신뢰성학회 2011년도 춘계학술발표대회 논문집
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• pp.21-26
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• 2011

Initial reliability prediction done by calculation would be more practical if support by evidence from customer usage profile and field failure data to improve the prediction. Thus, the consistency of the design and the product would be practically validated. In this paper, it will address rationale and method to decide on Acceleration Factor (AF) to be used in Accelerated Life Test (ALT) through usage profile and field failure. The case study of tractor transmission is used to demonstrate the method which data obtained from surveys done on farmers, field visits and field failure data from service center. By considering all the elements, it will determine more relevant AF which indicates the real use conditions of the component.