• Korean Journal of Community Nutrition
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• v.13 no.1
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• pp.69-79
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• 2008

This study was designed to develop the strategy plans for the customer satisfaction on foodservice in the senior care facilities. For this, we examined the level of the customer satisfaction and foodservice quality. Additionally, the association between service quality, customer satisfaction, and social, psychological, physical factors of the aged were tested. Data from convenience samples from 3 senior care facilities were collected by using a questionnaire. Exploratory factor analyses were completed on 20 attributes for the food and service quality and 7 items for the social and psychological states of the aged, respectively. Cronbach's a was estimated for reliability, and Pearson correlation and multiple regression analysis were used for statistical analyses. The level of the satisfaction on foodservice was 4.01 of 5.0. The satisfaction on foodservice did not show the significant differences by gender, education level, BMI, and socio-psychological satisfaction. But the foodservice quality and the satisfaction showed significant difference by income and physical problem, and the goal of life of the eldely, respectively. Multiple regression analyses revealed that the determinants of the customer satisfaction on foodservice were the core quality of product, confidence, professionalism of employees and secondary quality of products. Especially, the kindness of employee is the most important attribute of the foodservice. Based on these results, we can set the strategy plans as follow: (1) the introduction of the foodservice evaluation system (2) the deployment of the event activities for offering fun to the customer (3) the continuous training of employees for ensuring the professional and kind service system, and (4) the introduction of selective menu system and take-out service of menu.

• Journal of the Korean Geotechnical Society
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• v.35 no.12
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• pp.111-121
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• 2019

In the revised 2019 Guidelines for Facility Safety and Maintenance, the existing safety-oriented facility evaluations have expanded from performance evaluations to added durability and serviceability. This expansion reflects the life cycle of facilities and the service abilities of facilities, which are becoming a global issue. However, since the performance evaluation of facilities is linked to repairing and reinforcement, the related researches such as the correlation of each performance and the target performance related to the decision on priority are necessary. In this study, through the analysis of historical data of existing facility safety evaluation results centered on the retaining earth wall installed in domestic road facilities, the appropriate target performance was suggested for the maintenance of the facility based on the revised performance evaluation. Also, the performances on the actual two retaining walls were evaluated for example and analyzed the verification of the target performance. Besides, new indicators were presented to add serviceability to the performance evaluation of retaining earth walls consisting of safety and durability.

• 한국정보통신설비학회:학술대회논문집
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• 2008.08a
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• pp.336-339
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• 2008

Convergence services are very important to mobile operators in next generation mobile networks. However, mobile operators cannot deal with all convergence services because there are numerous convergence services. Thus, they should select and develop main technologies to provide convergence services which are areas to grow our business. In this paper, we introduce basic technologies to provide convergence services and then present some evaluation models to select an important area and technology.

• International Journal of Highway Engineering
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• v.14 no.3
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• pp.121-130
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• 2012

This study develops the evaluation model which is for assessing on the side of users in expressway service areas. The direction of development on Evaluation Criteria is all about on the side of necessity of service area users, the reflection of current conditions, the construction of total evaluation criteria, and the examination of connecting study with current study. After that, this study examines previous evaluation criterias and researchers will select the primary provision of evaluation through FGI, and they derive the final evaluation criteria throughout the verification of suitability on Evaluation Criteria. Throughout AHP analysis which is a professional survey system of users, researchers derive on the side of facilities, on the side of operations, on the side of environments, and on the side of services in order by the weightings.

• Proceedings of the KIEE Conference
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• 2006.07c
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• pp.1343-1344
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• 2006

There have been numerous accelerated aging laboratory tests for evaluating suitability of polymeric materials and devices. Aging test for materials and its full scale device has been conducted. Service experience plays a key role in the utility section of composite insulators. A meaningful and reliable accelerated aging test is needed for evaluating composite insulator. During the service these insulators are subjected to aging stress such as humidity, pollution, and electrical field, and erosion and tracking of the weathershed occurs. This paper presents the criteria of reliability evaluation and evaluation facilities for 22.9 kV suspension composite insulator. We adopt the criteria of reliability evaluation consist of two test methods. One is CEA tracking wheel test for examining the tracking and erosion performance of composite insulator. The other is multi-stress aging test for examining effects of environmental factors such as UV, temperature, humidity, etc on composite insulator.

• Korean Journal of Social Welfare
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• v.66 no.2
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• pp.5-29
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• 2014

The purpose of this study is to interpret how the long-term care evaluation system implements in the actual service settings with institutional isomorphism and decoupling based on new-institutional theory. This study conducted in-depth interview with employees engaged in 7 long term care service facilities. Directed qualitative content analysis was used to analyze the data. As a result, unlike the intention of the long-term care evaluation system to improve the efficiency of the organization by market competition, it found that organizations forcibly adapted a evaluation system to rely on government's resources and it results in isomorphism phenomena which is similar between organizations. This results confirmed that the evaluation system has implemented in the direction of enhancing the government's role to standardize and institutionalize the long-term care service rather than improving the efficiency of the organization by market competition. This study also partially found the phenomenon of decoupling between organizational formal structure accompanied by isomorphism and real behaviors. These results suggest that it is required to improve government's evaluation indicators on the issue of inefficiency caused by dual structure of organizations. In addition, this study proposes that government's evaluation index which is reflected the characteristics of care service is necessary for operating.

• The Proceedings of the Korean Institute of Illuminating and Electrical Installation Engineers
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• v.9 no.2
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• pp.50-57
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• 1995

In this paper the model was analyzed on performance evaluation for IN facility and we carried out evaluation on it's service performance using this model as an example. We used simulation method and operation analysis method as evaluation technology. As the evaluation results, the case of simulation method was nearly consistent with the case of the operation analysis method and the user-network interaction time had more effect on service performance than delay time of IN facility. We expects that the performance models proposed in this paper is useful when operating, managing and designing IN services in considering service performance.

• 한국정보통신설비학회:학술대회논문집
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• 2008.08a
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• pp.495-499
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• 2008

Last year UMTS (UMTS: Universal Mobile Telecommunication System) 3G service started and these days 3 its service subscribers sharply increased. Now totally we have been increasing 13 million subscribers, every month 0.8 million people join 3G Service. MSC (Mobile Switching Center) is most important equipment in 3G system, so we call it 'core' network. Higher capacity MSC required to accommodating 1 million subscribers. It is very important whether MSC can accommodate maximum subscriber or not. So systematic analysis, reliable test results are required. This article presents WCDMA MSC performance evaluation case. This would be some direction for designing and developing some communication equipment. This Case Study demonstrates our MSC system performance.

• International Journal of Highway Engineering
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• v.16 no.4
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• pp.75-86
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• 2014

PURPOSES: The aim of this paper is developing user-oriented flexible Level Of Service (LOS) system for integrated asset management of various road facilities. It is essential to overcome limitations of general management systems which only focus on a type of assets (e.g. pavement, bridge etc.), and to serve a customizable LOS platform for smooth implementation and future improvement of the LOS considering various managerial environments of road agencies. METHODS: This study suggested a total framework of the LOS system as a process for self-development, operation and improvement of LOS system to conduct the PDCA (Plan-Do-Check-Act) in management process. In the process, we adopted user-customizable elements regarding asset definition, service index and evaluation method to match with the managerial environment of road agencies. In addition, we conducted an empirical study on the entire process of the suggested LOS system with a real road agency (Korea Express Highway) to prove applicability of the LOS system. RESULTS: From the empirical study, we confirmed that the suggested LOS system framework were suitable for development of customized LOS system. In addition, evaluation of asset conditions by LOS ratings, and quantification of vision achievement of the Korea Express Highway were successfully made. It would be the first trial in integrated management approach with LOS systems for numerous road facilities. CONCLUSIONS : It was recognized that easy application and sustainable improvement of the LOS was the most critical point in asset management. The suggested LOS system would be a powerful weapon as a managerial tool in preparing tight budget, aging infrastructures, and increased demands for more accountability both in Korea and internationally. Implementation of the LOS system needs to be expanded to the other infrastructure members to serve satisfactory level of service to taxpayers.

• IE interfaces
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• v.2 no.1
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• pp.69-78
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• 1989

The objective of this study is to establish a hierarchical structure for Quality of Service Management (QOSM) from subsriber's viewpoint. First, We construct the hierarchy of the QOSM items. These items are derived from the CCITT concepts and the present Korean Telecommunication Authority(KTA) system. Then QOS performance indicators which consists of the lower levels of the hierarchy and the weight value is constructed. Finally, an evaluation method of the QOS is presented. It is expected that this study offers an evaluation method of network performance and efficiency of operation and maintenance for telecommunication facilities.