• Journal of the Korean Society for information Management
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• v.30 no.4
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• pp.133-154
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• 2013

The purpose of this study is to analyze service quality factors that affect user satisfaction of NDSL Open Service (NOS) and to improve standards of open service for sharing information through the user satisfaction survey. User satisfaction indexes were developed to measure the all aspects of the NOS services. The quality index, satisfaction index, and performance index were identified in this survey. According to the survey findings, the levels of social quality and social satisfaction are relatively high, this shows the positive evaluation and expectation of researchers for open services. However, relatively low level is identified in area of service process quality. Therefore, NOS requires method to help easily take advantage of OpenAPI and strategy to increase service process satisfaction and service environment satisfaction.

• Journal of the Korean Society for Library and Information Science
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• v.40 no.4
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• pp.165-181
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• 2006

This study analyzed the gap between users' perception and staff expectations on users' perceptions about dimensions of library service quality(library staff, service supports. materials and resources, and facilities and equipments), service value, user satisfaction, royalty. using newly developed model. Six hundred-fourteen users and one hundred staff members or the National Libra of Korea were participated in the survey using questionnaires. Users evaluated service quality lower but evaluated service value, satisfaction. and loyalty higher In terms of showing complaining behaviors, users were less than staffs expected. Model analysis for users and staff3 showed that service value and general satisfaction influenced on complaining behavior and loyalty. For users. only the dimension of library staff influenced significantly on the service value, satisfaction, complaining behavior, and loyalty. None of the other dimensions of the service qualify showed significant relationship to them in the case of staff expectation.

• Journal of Korean Society for Quality Management
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• v.37 no.4
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• pp.87-99
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• 2009

Medical tourism is a contemporary phenomenon which has its root in both tourism and health service. Especially, Korea's medical tourism market has grown dramatically after activation of foreign patient attraction law. The purpose of this study is to find out which is the most influential factors among political, economic, relative and national image in case of Japanese tourists when they purchase Korean medical tourism. This study estimates the Japanese tourists' Trust in the Korean health service quality and tourism service quality. It means perception of medical tourism. The results are as follows; The political, relative and economic image not have any significant influences on tourism service and trust in health service quality. And just the national image has a positive influence on tourism service and trust in health service quality. Tourism service quality is related with trust in the health service quality. Trust in health service quality is only related with purchase intention of medical tourism. The implications of this study are: First, the national image factors such as thoughtfulness, high education and polite attitude should be utilized as a Korea medical tourism marketing strategy to differentiate itself from the other foreign country in Japan. Next, the differentiated national image in Japan will be the most important factors for Korean hospital and tourism companies to attract medical tourists.

• The Journal of the Korea Contents Association
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• v.20 no.11
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• pp.581-589
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• 2020

This study aims to examine the effects of adjustment factors to college life on the work values of public health major students. We sampled 530 undergraduate students majoring in public health administration and engineering from Kyunggi-do, and analyzed the data using t-test, correlation and regression methods obtained from SPSS Win 21.0 software. We found that (1) a student's intrinsic work value is positively related to their adjustment to college life factors but extrinsic work value is positively related to 'professor-student interaction', 'college life satisfaction' and 'expectation for the service college'; (2) 'social integration', 'professor-student interaction' and 'expectation for the service college' influenced to intrinsic work value; (3) 'career identity', 'family support', and 'college life satisfaction' influenced to extrinsic work value. Based on the results of this study, that the improvement of adjustment to college life factors influence on the work values were discussed.

• The Korean Journal of Health Service Management
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• v.4 no.1
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• pp.145-156
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• 2010

The purpose of this study is one of high price medical equipment wished to grasp propriety factor about the MRI introduction, analyzing payability through cost accounting into compensation. It was investigated from January 1 to December 31, 2007 about the MRI of a General Hospital. Expectation availability was 23.2 cases, but actual availability did achievement more than 196.1% with 45.5 items. It is estimated that there are a lot of occurrence cases because great reasons that actual availability increases more than expectation availability is excellent resolving power than a CT, and is device that prefer to reason back that radiation damage is less in person body. The followings show the main results of this study. 1. The MRI was construed in order of cost accounting, wave and personnel expenses 45.4%, administrative expenses 53.0%, and material costs 1.6%. 2. According to CVP (Cost-volume-profit) analysis, BEP (Break Even Point) profit is 173,931,428 won for 11 months, and break even usage number of items are 37.5 cases, and separation usage number of items were confirmed by 1.4 cases. Therefore, was construed that can achieve BEP within 11 months though usage number of items keeps 1.4 items day to create the MRI's hospital operation profit. 3. Estimated limit profitability appears high by 96.7%, exceed fixed charges even if when is non-benefit and when it is benefit consider variable, is judged that the MRI's addition induction helps in hospital management enhancing earning rates.

• Proceedings of the KSR Conference
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• 2011.10a
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• pp.2250-2255
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• 2011

There has been a growing interest toward railroad conjunction with opening of high-speed rail in 2004 and concurrent implementation of nation's green growth policies. Meanwhile, users' expectation on service of public transportation, especially railroad has been growing than since ever due to heightened quality of life, entering aging society, voice of equity for minorities, and greater interest in environments of communities. In order to come up with the expectations, actual improvements for user's convenience/comfort and its assessment strategies in terms of service quality level are necessary. This study defines the index of this aspect of service level as 'Sensitivity Quality'. This is conceived as one of the important factors to define travel cost as do the travel time and fare, but hardly taken into consideration when assessing a transportation system or policy-making for a transportation project. The elements included for the assessment of the sensitivity quality in this study are feeling of a ride, conformability and convenience what users feel and recognize using a train. This paper suggests that establishing sensitivity quality elements would contribute in foundation of assessing service quality and provide improved public transportation services through their scientific and objective development and management.

• Journal of Korea Multimedia Society
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• v.10 no.6
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• pp.786-798
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• 2007

As we go about our daily lives, people often collect surrounding information and adapt to the situation. Computer development trends show that one wants computers to work like human beings, i.e. computers can sense its context and adapt corresponding to context changes. To implement this expectation, a context aware service layer is needed. In this layer, sensors capture its environment and send this information to the service center. Considering received information as its context, the service center seeks the suitable operation according to the context. Tills paper presents a context aware service which is applied in controlling air-conditioner. The air-conditioner includes sensors which are installed at some special positions in a room. Each of these sensors gathers comfort-influenced information like temperature, humidity and sends them to air-conditioner. The air-conditioner adapts its operation to the environment according to the sensed information. To control the air-conditioner effectively, we use a genetic algorithm which is suitable in adaptation issues. The simulation shows that the room condition can be maintained at a comfortable level by using context-aware services in the operation of the air-conditioning system.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2019.05a
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• pp.14-15
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• 2019

Pilotage & Tugs Assistance Service in Korean e-Navigation provides port monitoring which presents features of port by utilizing dynamic and static information of vessel, weather data, water way information and etc. It also supports process related to pilotage and tugs according to each user types. This study suggests how this services can be utilized after practicalization and describes expectation from applying this utilization. The Pilotage & Tugs Assistance Service is expected to be platform for Pilotage & Tug by further research and development.

• Korean Journal of Childcare and Education
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• v.11 no.5
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• pp.333-353
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• 2015

The purpose of this study is to find out if individual variables, ego resilience, self-efficacy, and perfectionism of pre-service daycare teachers can predict anxiety about reality shock after being daycare teachers. Subjects were 176 college students in their 1st~4th year who wanted to become daycare teachers. The data were verified by using t-test, ANOVA, Pearson correlation analysis, and hierarchical regression analysis. The study results are as follows: First, the higher the year of school they were in, the higher the anxiety about reality shock was. Second, there was a significant correlation among ego resilience, self-efficacy, perfectionism, and anxiety about reality shock. Specifically, as ego resilience and self-efficacy are lower and perfectionism is stronger, anxiety about reality shock was found to be higher. Finally, the year of school, self-efficacy, and perfectionism of pre-service teacher turned to be variables predicting anxiety about reality shock. Based on the results of this study, we searched for a solution to reduce anxiety about reality shock of pre-service daycare teachers and provide basic information that can do properly prepare future teachers.

• 대한공업교육학회지
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• v.44 no.1
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• pp.190-208
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• 2019

This study was carried out to evaluate the job implementation of in-service training on career education & guidance teacher's career education in the National Education Training Institute. To accomplish this purpose, pre-survey & pre-survey, sucess case method, and return on expectation were investigated after 3 months completing in-service teacher training. The populations of this study were conducted for 136 career education & guidance teachers who completed in-service teacher training at the National Education Training Institute in July, 2018, and it was conducted by survey research and qualitative content analysis of job implementation. Among the 136 trainees who completed the training, 75 responded to the job implementation survey and 4 people participated in the successful case technique. As a result, the average value of job implementation was 4.17 out of 5 points, which was relatively high. The success case technique was analyzed by interviewing success cases and failure cases. Behavior change according to job implementation was the biggest role of Planner, followed by role of Instructor, role of Career educator, role of Learner. In addition, the case analysis provided the opinions of the interviewers in terms of motivation, competence, and environment for job implementation. In terms of the return on expectation, 85.3% of the respondents were positive, and the net promoter score was .85, indicating that the participants were satisfied with their willingness to participate in the training again. Based on the results of this study, we suggest that it will be required to study about new training methods and extra factor analysis.