• 경영정보학연구
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• 제13권1호
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• pp.13-32
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• 2011

유비쿼터스 기술의 보급이 본격화됨에 따라 민간 주도적 u-서비스 개발이 활발히 추진되고 있다. 특히 다양한 생활공간으로 구성되어 상호 시너지효과를 목표로 개발되는 복합단지는 차별적인 서비스 제공을 목적으로 유비쿼터스 기술을 적극적으로 활용하고 있다. 본 논문에서는 복합단지에 적용 가능한 u-서비스 개발 방법론을 제시하고자 한다. 복합단지의 u-서비스는 궁극적으로 수익성을 목적으로 하기 때문에 서비스 사용자가 유비쿼터스 기술로 제공되는 서비스로 인해 보다 많은 상거래 행위를 할 수 있도록 해야 한다. 본 논문에서 제시하는 복합단지 u-서비스 모델 개발 방법론은 우선적으로 u-서비스 개발을 위한 다양한 관점을 정의하고 이와 같은 관점들의 교차점에서 구체적인 u-서비스 요소를 도출하는 방법을 사용하고 있다. 다음으로 도출된 u-서비스 요소를 구성하여 u-서비스 풀(pool)을 설계하고 평가를 통해 최종적으로 도입할 u-서비스를 선정하는 과정으로 u-서비스 모델을 개발하고 있다. 제시된 u-서비스 개발 방법론은 복합단지의 u-서비스 풀을 체계적으로 발굴할 수 있는 기반을 제시함으로써 성공적인 복합단지형 u-서비스 구현에 기여할 것으로 기대된다.

• 한국전자거래학회지
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• 제4권3호
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• pp.139-158
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• 1999

In this paper we present the development of CITIS(Contractor Integrated Technical Information Service) reference model system which can be utilized for electronic commerce among enterprises. For the physical analysis target model, we selected switching system businesses of Korea Telecom. From analysis of life-cycle business process and data, we derived CITIS reference model containing CITIS To-Be model and CITIS scenario. Derived CITIS reference model is generalized so that it can be used not only for switching system businesses but other business areas regarding CITIS implementation. On the base of the derived CITIS reference model, We also developed CITIS information management system and CITIS-support workflow system as CITIS reference model system. Developed CITIS reference model system supports information and business process sharing among enterprises on internet and it does make a contribution to expansion of CITIS which is moving from conceptual research towards real implementation phase.

• 품질경영학회지
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• 제50권3호
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• pp.387-405
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• 2022

Purpose: This study aims to develop a communality model to measure the service quality that the customers encounter on face-to-face and non-face-to-face automobile insurance before and after insurance purchase. Methods: For these purposes, we conduct a five-step program to develop a comprehensive communality model to measure service quality except insurance purchase channels. Results: As a result, we find five communality factors: value-added service for automobile maintenance, value-added service for drivers, quickness, dispatch service, and convenience of the service process. And the relative importance of service quality factors was in the order of value-added service for drivers, the convenience of the service process, quickness, and dispatch service, respectively. Conclusion: This study developed the opportunities to enhance service quality to attract customers. And it contributes to the academic literature by reporting the industry-specific service quality model, which maintains a theoretical gap in the online and offline automobile insurance industry.

• 한국문헌정보학회지
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• 제55권3호
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• pp.321-342
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• 2021

본 연구는 변화하는 연구 환경을 대비하고 연구의 전 과정을 체계적으로 지원하기 위해 '연구 수명주기(research lifecycle)'를 기반으로 대학도서관 연구지원서비스 모형을 개발하는 것을 목적으로 한다. 연구목적 달성을 위해 먼저 문헌고찰과 서비스 수요자 대상 설문조사를 통해 연구의 각 단계에서 지원해야 할 연구지원서비스의 요소를 구성하였다. 다음으로 효과적인 서비스 운영을 위해 서비스 제공자를 대상으로 설문조사와 심층면담을 실시하였다. 그 결과 20개 핵심 요소를 포함한 6단계의 50개 요소로 구성된 '연구지원서비스 요소 모형'과 정부 및 유관기관, 대학도서관, 대학 내 기관 간 유기적인 체계로 구성된 '연구지원서비스 운영 체계 모형'을 제안하였다.

• 한국보건간호학회지
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• 제7권1호
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• pp.17-29
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• 1993

Nursing centers are nurse-managed organizations that give the client direct access to professional nursing services. Academic nursing centers are faculty-created and -organized nursing centers integrated into nursing school or cooperated with community nursing center. Academic nursing centers are needed for providing services to the forgotten or underserved populations in the community, providing learning opportunities for nursing students and practice opportunities for faculties. The intent of this study is to identify the elements needed in developing process and operations of acedemic nursing center for elderlies and the disabled, and to present the desired model for academic nursing center. The processes of my study were : 1) The articles of the academic nursing centers in U. S. were reviewed and analysed. 2) The academic nursing center for elderlies and the disabled was developed and operated in my paper. 3) Desired model for academic nursing center was presented in my paper. The followings are the results of my study: 1. Elements needed in developing process of academic nursing center were philosophy and goals, the community support, assessment of the validity of the service and health needs, identification of the service contents, roles and responsibilities, communication lines, finances for facilities and operations, cooperation with resources, and developing record system. 2. Elements needed in operations of academic nursing center were the structural organizations, realization of the above philosophy and goals, development of policy and nursing standards, faculty participation, continuity of services, and financial solutions. 3. The desired model was presented according to the process and operations.

• International Journal of Advanced Culture Technology
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• 제12권3호
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• pp.73-79
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• 2024

The smart tourism chatbot service provide smart tourism services to users easily and conveniently along with the smart tourism app. In this paper, the tourism information QA (Question Answering) service is proposed based on the task-oriented smart tourism chatbot system [13]. The tourism information QA service is an MRC (Machine reading comprehension)-based QA system that finds answers in context and provides them to users. The tourism information QA system consists of NER (Named Entity Recognition), DST (Dialogue State Tracking), Neo4J graph DB, and QA servers. We propose tourism information QA service uses the tourism information NER model and DST model to identify the intent of the user's question and retrieves appropriate context for the answer from the Neo4J tourism knowledgebase. The QA model finds answers from the context and provides them to users through the smart tourism app. We develop the tourism information QA model by transfer learning the bigBird model, which can process the context of 4,096 tokens, using the tourism information QA dataset.

• 한국CDE학회논문집
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• 제14권1호
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• pp.1-9
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• 2009

ISO 15926 is an international standard for the representation of process plant lifecycle data. However, it is not easy to implement the part 2-data model and the part 4-initial reference data because of their complexity in terms of data structure and shortages of related development toolkits. To overcome this problem, ISO 15926-7(part 7) is under development. ISO 15926-7 specifies implementation methods for sharing and exchange of process plant lifecycle data, which is based on semantic web technologies such as OWL, Web Services, and SPARQL. For the application of ISO 15926-7, this paper discusses how to represent technical specifications of process plant equipment by defining user-defined reference data and object information model with an example of reactor coolant pumps located in the reactor coolant system of an APR 1400 nuclear power plant.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2007년도 추계학술대회
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• pp.206-209
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• 2007

The work patterns in the organizations performing research and development projects consist of both administrative business with defined processes and knowledge-oriented research and development business with undefined or semidefined processes. This paper describes an enterprise portal model and its services aligned to research and development organization's work patterns. The proposed portal model is focused on constructing personalized workplaces providing knowledge-based services for research and development business, as well as business process management based services for administrative business. The further research will provide more concrete portal model and its applicability to research and development organization's business.

• 품질경영학회지
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• 제27권3호
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• pp.17-39
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• 1999

A strategic model on quality management system was developed and applied for the public service sector. The public service sector includes a wide range of organizations such as local authorities responsible for education, social services and housing, government departments, military forces, and public enterprises like post office and Korean Railroad. Quality management requires strategic integration of management system for achieving customer satisfaction. Questionnaire was developed, and data was collected and analyzed for this study. Conclusively, leadership and organization culture are the important drivers among the quality management activities. Human resource development and process management are significantly related to employee satisfaction, which also significantly influences on customer satisfaction in the public sector.

• 경영과정보연구
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• 제16권
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• pp.117-137
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• 2005

Most of social service agencies experiences the lack of funds. This situation is casued mainly from the lack of donor development techniques. Therefore, the social service agencies need to develope marketing strategies to develop donors. The study was begun with the idea that a business philosophy will not conflict with professionalism, and the two can be entirely compatible, and synergistic as well. Some of the main principles of marketing can be used to construct a model that will help the social service agency devise the appropriate plan for developing donors. The social service agency's marketing plan should begin with a statement of its mission and goals and the product suggested by each goal. Social marketing process to develop voluntary contributions include marketing environment analysis, market research, selecting marketing goals and objectives, market segmentation, marketing program development, and marketing action. These techniques can be used with some modifications at each social service agency.