• 한국주거학회논문집
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• 제9권2호
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• pp.33-41
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• 1998

To accomodate increasing housing shortage in many cities, Korean Government has implemented various residental land development projects to provide more land for new housing construction. Most of the residential areas developed by these projects were used for multi-family housing units. Under this process, the size and location of the neighborhood service facilities in the development area were regulated by uniform standards. For this reason, the neighborhood service facilities were not able to be provided according to the household density but provided in minimum status required by these standards. Based on these considerations, this study aimed to evaluated residential land development project conducted by pubilc authority, one of the residential land development projects in Korea. Results of the case studies confirmed findings from literature review and proposed that existing regulations applied to these projects need to be amended not only to accomodata unique situation of each development area but also to enhance level of the dwelling environment. As ways to resolve these problems, this study suggests followings: (1) more flexible operation of the regulations, (2) inclusion of the socio-economic characteristics of the perspective resident in planning process, and (3) introduction of design techniques in the project. Finally, this study proposed future study directions in relation to this issue.

• 한국문헌정보학회지
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• 제38권3호
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• pp.103-118
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• 2004

인터넷 서비스가 안정화 위주로 옮겨가면서 웹서비스의 품질 향상을 위해 보다 많은 투자가 이루어지고 있다. 대규모의 다양한 정보를 제공하고있는 전자도서관 웹 사이트가 객관적인 평가 시스템을 개발하여 적용하므로써 이용자들에게 서비스의 만족도를 높일 수 있는 기준을 마련할 필요가 있다. 본 연구에서는 검색성, 개인화로 기준을 도출하였다. 구축된 사용성 평가 모델을 계층적 분석방법(Analytic Hierarchy Process AHP)을 이용하여 평가하고 검증하였다. 평가지침으로 설정된 항목을 설문조사를 하여 계층적 분석방법에 기초한 디지털 도서관 웹 사이트 평가 모델을 개발하였다.

• 한국건축시공학회지
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• 제19권1호
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• pp.87-93
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• 2019

최근 BIM을 도입한 건설 프로젝트가 늘어나고 있으나, 발주처 측면에서는 초기에 제안된 내용과 실제 수행된 내용에 많은 차이가 있다는 문제점이 제기되고 있다. IT분야에서는 SLA라는 방법를 활용하여, 프로젝트에 제공되는 서비스에 대한 평가를 수행하고 있는데, 이를 BIM 프로젝트에 도입하여 SLA를 기반으로 BIM서비스를 평가하는 프로세스를 도입하고자 한다. 본 연구에서는 BIM 서비스에 대하여 SLA 기반으로 평가하기 위한 프로세스와 평가기준을 제시하고자 한다. 제시된 BIM 성과평가 프로세스와 기준은 건설 프로젝트에서 일관성이 있고 체계적인 BIM 서비스를 도입하는 데 도움이 될 것으로 판단된다.

• 한국IT서비스학회지
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• 제9권4호
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• pp.243-259
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• 2010

It is expected that the next generation mobile communication system will be a service-driven developed system capable to realize the human-centric mobile convergence services. and it is different from the technology-driven development approach of the second and the third generation mobile communication systems. As a preliminary research work on such service-driven system development approach for the next generation mobile communication system. we developed the scenario based service analysis process (2SAP) framework to derive core service technologies and functionalities. In this paper. we propose the next generation mobile convergence service business model creation methodology based on research results of the 2SAP framework. To achieve this goal, we first establish a service model contains several components such as infrastructures. operations. and provision of services that are indispensible for providing next generation mobile services. Then, the next generation mobile services and its corresponding business models can be created by adding service and value flows to the developed service model after defining necessary components of business model including actors, their relationships, and roles.

• 한국멀티미디어학회논문지
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• 제12권11호
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• pp.1680-1691
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• 2009

건강의 질을 높이고 효율적인 건강전달체계를 마련하기 위해서, 전자건강기록시스템은 건강서비스를 제공하는 의료기관에서 중요하다. 그러나 국내 의료기관에서 현재 운용되는 시스템은 데이터 검색 및 처리를 위해서 분산 환경의 독립적인 소프트웨어 인터페이스를 사용하고 있다. 이로 인해, 새로운 시스템과의 연계시 각각의 인터페이스 모듈을 구입하거나 개발하는데 추가적인 비용 및 복잡성이 증가되고 있다. 이러한 문제를 해결하기 위해서 본 연구에서는 가정간호서비스를 서비스지향아키텍처기반으로 구현 한 후 평가를 수행하였다. 서비스 시나리오를 근간으로 프로세스 모델링과 비즈니스 요구사항을 정의하였으며, 서비스 설계를 위해서 다섯 가지의 검증 항목을 기준으로 17개의 후보 서비스를 도출하였다. 최종 서비스 도출을 위해 서비스리트머스테스트(service litmus test) 기법을 사용하여 7개의 서비스를 선정하였다. SOA 기반의 정보시스템은 비즈니스 프로세스 개선으로 환자 대기시간을 단축하는 효과가 있었다. 결론적으로, 병원정보 시스템이 소비자의 다양한 요구사항에 유연하게 대응하기 위해서는 상호운용성, 재사용성, 유지보수 등이 탁월한 SOA 기술적용을 고려하여야 한다.

• 대한교통학회지
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• 제27권1호
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• pp.191-200
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• 2009

본 연구는 현재 보행교통류율, 보행자지체 등의 정량적인 지표만을 고려하고 있는 기존 보행자 이동공간 서비스수준(Level of Service) 평가의 한계를 극복하고, 보행자의 이동공간(보도 및 횡단보도)만족도에 영향을 미치는 정성적 요인을 반영하여 보행자의 실질적인 서비스 질(QOS : duality of Service)을 측정할 수 있는 통합적 지표를 개발하는 것이 목적이다. 연구를 위한 기초자료 수집은 설문조사를 이용하였고, 통합지표 개발을 위해 계층분석법(AHP)과 네트워크분석법(ANP)을 활용하였다. 주요 연구결과는 첫째, 보행자가 서비스수준을 판단할 경우 중복성을 느끼고 있음을 알 수 있어, 네트워크분석법에 의한 지표를 적용하는 것이 적절함을 확인하였다. 둘째, 보행자 행태, 유지관리, 보행경관 및 환경과 같은 정성적인 요인을 고려해야 한다는 것을 알 수 있었으며 특히 주거지역에서 정성적인 요인의 중요도가 높은 것을 알 수 있었다. 향후 실질적인 보행자 서비스 질을 평가하기 위해서는 정량적인 지표는 물론 정성적인 지표를 고려하는 것이 적절할 것이라 판단된다.

• 한국간호교육학회지
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• 제17권2호
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• pp.208-217
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• 2011

Purpose The purpose of this study was to explore the experience of service-learning in connection with the major of nursing. Method: This is qualitative research based on the application of a focus-group research method and Glaser's grounded theory. The nine participants of the research participated in the process of developing a service-learning program to promote health in the elderly. They operated the program by acting as instructors for more than 12 months. Results: The basic socio-psychological problems hared by the participants of the research is 'burden'. The basic social process required to solve the problem is 'self-realization' which has been successively shown in the order of the stage of experiencing a surge of will, the stage of recognizing the occurrence of internal and external changes, the stage of being confident, and the stage of obtaining self-respect. Throughout the process, the participants solved 'burden' in a positive way through reflections and reciprocity, developing and strengthening their capabilities. Conclusion: Based on the results, it is necessary to consider the development of a service-learning program in connection with the nursing major in order to provide the students studying nursing with the opportunity to have various learning experiences.

• 간호행정학회지
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• 제14권2호
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• pp.131-143
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• 2008

Purpose: The aim of this study was to develop service quality indicators to evaluate structure and process of the nursing home service. Method: On the basis of literature review and analysis of existing quality indicators, the researcher made a preliminary service quality indicators and verified content validity twice. The final service quality indicators were applied in 30 nursing homes. Results: Preliminarily, 3 domains, 24 sub-domains, and 156 indicators were generated. Through two content validity testings, the indicators scoring over .80 CVI for each testing were adopted and modified by discussion with a panel of experts. The final indicators consisted of 3 domains, 15 sub-domains, and 128 indicators. These indicators were applied in 30 nursing homes. The result showed that they were easily applicable and suitable for a evaluation of service quality in nursing home. Conclusion: This 'service quality indicators in nursing home' was verified by the content validity. This tool will be able to be used for evaluation and improvement of nursing home service quality. However, repeated researches are needed for further validity and reliability.

• 한국전자거래학회지
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• 제2권2호
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• pp.115-135
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• 1997

In this paper, we discuss CITIS(Contractor Integrated Technical Information Service) as the information infrastructure of CALS. CITIS is a contractor-developed and maintained service to provide electronic access and/or delivery of Government-procured contractually required information. As the concept of CALS is expanded government acquisition process into industry business, the CITIS is also expanded military CITIS into commercial CITIS. First, we describe CITIS services and functions defined by MIL-STD-974, and then specify the difference of military CITIS and commercial CITIS. The problem of current CITIS for inter-operable business process is indicated, and legal issues for sharing of CITIS data are also discussed.

• 산업공학
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• 제20권3호
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• pp.315-326
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• 2007

The service industry is becoming greater importance in the current economy. The service quality has become an important competitive factor in service industry. Until now, 6 sigma method has well accomplished in manufacturing industry. 6 sigma method has been applied to the service industry to improve service quality, but it has not been reported that 6 sigma method is a successful method for service industry to improve service quality. In this paper, we suggest a MAVIC model to improve service quality. It is a model which is combined with advantages of a SERVQUAL model and 6 sigma method. We has proved its effect with applying a MAVIC model to real service techniques.