• Title/Summary/Keyword: Service Design

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A Case Study and Implications on Improvements in Environmental Design of Outpatient Department and Health Examination Center in Mental Health Hospital - For Health Promotion Department of National Mental Health Center (정신의료시설 내 외래부 및 건강검진센터의 환경디자인 개선 사례 및 시사점 연구 - 국립정신건강센터 건강증진과를 대상으로)

  • Noh, Tae Rin;Lee, Seung Ji;Suh, Swoo kyung
    • Journal of The Korea Institute of Healthcare Architecture
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    • v.27 no.3
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    • pp.17-26
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    • 2021
  • Purpose: This study is a case study in which the space was improved by applying the design direction derived through the theoretical basis and service design process to the outpatient department and health examination center in mental health facilities used by various stakeholders. And it aims to present implications through this. Methods: The research method is based on the analysis of the service design process with a focus on literature review. Results: As a result of deriving the design direction, it was organized into 1) improvement of spatial arrangement, 2) improvement of wayfinding system, and 3) creation of comfortable environment. The design improvement plan suggested division of areas, change of nurse station location, creation of a pleasant waiting space for the outpatient department, reinforcement of access, improvement of room relocation and flow, and increased comfort of common spaces for the health examination center. Implications: First, it is necessary to expand research and application of spatial planning and environmental design reflecting the characteristics of patients and environments of mental health institutions. Second, in the medical environment, the divided territoriality should be reviewed for various stakeholders as well as the coexistence. Third, it is necessary to promote medical service and environmental improvement through the service design process.

An Effect of Website quality on Service Value and Customer Satisfaction in the Internet Banking (인터넷뱅킹에서 웹사이트 품질이 서비스가치와 고객만족에 미치는 영향)

  • Jo, Cheol-Ho;Park, Jeong-Won;Kim, Jong-Won
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2006.04a
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    • pp.216-223
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    • 2006
  • An Effect of Website quality on Service Value and Customer Satisfaction in the Internet Banking Internet Banking is very popular in Korea these days. More than 25million are using Internet Banking. This study is to find Quality Factors for Internet Banking Services and relationship among Internet Banking Service Value, Customer Satisfaction and Reuse. In this study we found that Service Value is prior to Customer Satisfaction. And also, Service Value and Customer Satisfaction affect customers reuse respectively. This study also found that 7 factors compose Internet Banking Service Quality. They are Convenience Security, Informal ion Providing, Communication, Design, System Correcteness. Convenience, Informal ion Providing, Communication and Design affect Internet Banking Service Value. System, Correcteness and Convenience affect Customer Satisfaction. So we learened that Internet Banking Customers discriminate Service Value from Satisfaction.

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Design and Implementation of A Dynamic API Platform for Interworking Across Heterogeneous Platforms (이기종 플랫폼간 상호연동을 위한 동적 API 플랫폼의 설계 및 구현)

  • Ryu, Minwoo;Cha, Si-Ho
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.17 no.2
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    • pp.29-35
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    • 2021
  • Recently, with the widespread use of the Internet of Things (IoT), the service structure has been studied to interact with various service domains. A common way to interact with other service domains is to develop the APIs needed to interact on the platform. However, to use a common method, we consider many costs and resources as APIs can increase while adding connections from other service domains. To address this issue, we propose the design and implementation of a dynamic API platform. The proposed platform can dynamically create APIs when requesting service applications, depending on the target service domain. To demonstrate the feasibility of the proposed platform, we develop a COVID-19 weekly infection status, regional infection status, and vaccination status service using dynamic APIs from the Public Data Portal using the proposed dynamic API platform and Node-RED.

A Study on the Analysis of Ubiquitous Self Home Service for Elderly Residents - The Usage of Senior Aids Products and Design Strategies - (고령자의 자립형 유비쿼터스 홈 서비스 분석에 관한 연구 - 노인용품에 대한 활용도 및 디자인 방안 -)

  • Kim, Mi-Yun;Kim, Bo-Ram
    • Journal of The Korean Digital Architecture Interior Association
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    • v.13 no.1
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    • pp.15-22
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    • 2013
  • Recently, the korean statistical information service reported that the elder people aged over 65 years take 11 percentage point of all population, indicating that the hyper-elder era will advent shortly. As a result, there are remarkably increasing demands for providing self-organizable home agent system for elder people. Of the home agent system, the ubiquitous home service is known to be useful to overcome this problem. However, current ubiquitous home services limited to provide functional services, and it can be observed that there is lack of consideration for elder-support products which are closely interacted with elder people in the living situation. In this paper, we analyze senior aids products that can be combined to the ubiquitous home service, and propose design procedure for senior aids products that can be applied to self-organizable ubiquitous services. We studied characteristics of elder people, current state of affairs for senior aids products, and home services that are highly required by elder people. Moreover, we observed that the ubiquitous home services related to health, safety, and amenity are urgently needed, and those services can be categorized according to residential areas. Following those observances, we proposed a design principle based on the universal design paradigm to provide self-organizable ubiquitous home service environment for elder people using senior aids products.

Conceptual Design of In-Service Inspection and Maintenance of tiquid Metal Reactor KALIMER (액체금속로 KALIMER의 가동중검사 및 보수 개념설계)

  • Joo, Young-Sang;Kim, Seok-Hoon;Lee, Jae-Han
    • Journal of the Korean Society for Nondestructive Testing
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    • v.24 no.2
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    • pp.171-179
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    • 2004
  • The design concepts of in-service inspection and maintenance are very important for the reactor system design of the nuclear power plant. The strategy of in-service inspection and maintenance should be reflected in the mechanical system design for the verification of the operability of liquid metal reactor KALIMER. In this paper the fundamental approaches of the in-service inspection and maintenance of the KALIMER are established to ensure the safety and reliability of the reactor system. The general method and requirement of the in-service inspection and maintenance for the reactor system and components are proposed and described to satisfy the intents of the ASME Section XI Division 3 and the design characteristics of KALIMER.

Development of an Integrated Design System Using Service-Oriented Architecture Concept (서비스 지향 구조 개념을 적용한 통합 설계 시스템 개발에 관한 연구)

  • Lee J.K.;Park S.W.;Bang J.S.;Lee H.M.
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 2005.10a
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    • pp.958-961
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    • 2005
  • This paper introduces the development of an integrated design system using Service-Oriented Architecture. The system is proposed and being developed based on several advanced technologies, such as multi-agents, Internet/web Service, workflow, database and is aiming to provide the successful fulfill our target of integrating personnel, design activities and engineering resources along a predefined engineering design project (workflow) during product development process. By using SOA concept, the system tries to separates the engineering process into the engineering knowledge and the usage of engineering tool. Consequently, the computing resources in organization can be fully utilized and thus the cost can be reduced. The system is being designed and developed on the base of JADE (Java Agent DEvelopment Framework).

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Durability design and quality assurance of major concrete infrastructure

  • Gjorv, Odd E.
    • Advances in concrete construction
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    • v.1 no.1
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    • pp.45-63
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    • 2013
  • Upon completion of new concrete structures, the achieved construction quality always shows a high scatter and variability, and in severe environments, any weaknesses and deficiencies will soon be revealed whatever durability specifications and materials have been applied. To a certain extent, a probability approach to the durability design can take the high scatter and variability into account. However, numerical solutions alone are not sufficient to ensure the durability and service life of concrete structures in severe environments. In the present paper, the basis for a probability-based durability design is briefly outlined and discussed. As a result, some performance-based durability requirements are specified which are used for quality control and quality assurance during concrete construction. The final documentation of achieved construction quality and compliance with the specified durability are key to any rational approach to more controlled and increased durability. As part of the durability design, a service manual for future condition assessment and preventive maintenance of the structure is also produced. It is such a service manual which helps provide the ultimate basis for achieving a more controlled durability and service life of the given concrete structure in the given environment.

A Study on Smart Device for Open Platform Ontology Construction of Autonomous Vihicles (자율주행자동차 오픈플랫폼 온톨로지 구축을 위한 스마트디바이스 연구)

  • Choi, Byung Kwan
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.15 no.3
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    • pp.1-14
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    • 2019
  • The 4th Industrial Revolution, intelligent automobile application technology is evolving beyond the limit of the mobile device to a variety of application software and multi-media collective technology with big data-based AI(artificial intelligence) technology. with the recent commercialization of 5G mobile communication service, artificial intelligent automobile technology, which is a fusion of automobile and IT technology, is evolving into more intelligent automobile service technology, and each multimedia platform service and application developed in such distributed environment is being developed Accordingly, application software technology developed with a single system SoC of a portable terminal device through various service technologies is absolutely required. In this paper, smart device design for ontology design of intelligent automobile open platform enables to design intelligent automobile middleware software design technology such as Android based SVC Codec and real time video and graphics processing that is not expressed in single ASIC application software technology as SoC based application designWe have experimented in smart device environment through researches, and newly designed service functions of various terminal devices provided as open platforms and application solutions in SoC environment and applied standardized interface analysis technique and proved this experiment.

Service Design in Airport for Sharing the Cultural Difference Among Tourists (여행객들의 문화적 차이 공유를 위한 공항 내 서비스 디자인 제안)

  • Gu, Min Hui;Kim, Seung-In
    • Journal of Digital Convergence
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    • v.14 no.10
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    • pp.415-421
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    • 2016
  • There has been an enormous increase not only in the international economic exchanges but also in the cultural exchanges. However, studies to settle the cultural differences have been studied a lot with in economic and business partial but research of eliminating cultural differences for travelers has not been studied. Therefore, in this study, we tried to develop the service design to eliminate the cultural differences. To set the spatial range, we choose airport which can be the hub and the door of the travelers at the same time. Moreover, we tried to understand the meaning of communication and sharing to resolve differences in culture through literature studies. Further, we analyzed the airport application and examples of Wi-Fi linked services, so can be applied to the proposal. Travelers share the cultural differences by themselves; through the Wi-Fi service in the airport, and the existing airport application. We expect to be able to resolve the cultural differences between nations and develop not only their prosperity but also the national image by this service.

Implementation of Multilateral Control System for Small UAV Control-Focused on Design (소형 무인기 통제를 위한 다자간 방식 관제시스템 구축방안-설계 중심으로)

  • Choi, Hyun-Taek;Kim, Seok-Kwan;Ryu, Gab-Sang
    • Smart Media Journal
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    • v.6 no.4
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    • pp.65-71
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    • 2017
  • In this paper, we propose a design method for the construction of LTE-based small unmanned aerial vehicle control system to quickly and reliably collect multiple small unmanned aerial vehicle position information simultaneously flying all over the country. In particular, the main requirements are the network (N/W), hardware (H/ W), software(SW), Database(DB), development architecture, and business needs. To satisfy these requirements, N/W, H/W, SW, DB design, and architectural design plan were suggested regarding the design requirements of a small UAV system. To effectively control the small unmanned multi-party system in the system design, the architecture is divided into the front-end service area and the back-end service area according to the function and role of the unit system. In the front-end service area that grasps and controls the position and state of small unmanned aerial vehicles (UAVs), we have studied the design part that can be expanded to N through TCP/IP network by applying Client PC method.