• Title/Summary/Keyword: Service Demand

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The Development of Logistics Service Evaluation Model Considering Potential Customer Demand Improvement Index (잠재적고객요구개선지수와 기대손실을 고려한 물류서비스 평가모형 개발)

  • Chang, Yong-Hyuk;Cho, Yu-Jin;Kang, Kyung-Sik
    • Journal of the Korea Safety Management & Science
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    • v.21 no.1
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    • pp.9-16
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    • 2019
  • Logistics companies are worrying about securing of differential competitiveness so as to be competitive companies in keen logistics market. The ground is how users are satisfied by sell-established service system to respond not only economic feasibility of logistics costs but also diversity and advancement of logistics needs. The competitiveness of logistics companies is also caused by customer satisfaction of service and only companies finding and satisfying customer needs continuously may be more competitive. For the competitiveness, it's the most important to analyze demands of current and potential customers and their pursuing value properly. Therefore, this researcher grasped PSL for online logistics service users with 5-point Likert-scale and quality-level decision method that consider the weighted value based on Kano model, measured customer's potential Demand for service through PCDI, and suggested methodology for deciding the priority of the improvement with loss function of Taguchi.

An Estimation on Demand of Telephone Service in Major Cities of Korea (우리나라 지역별 전화서비스 수요의 추정 - 주택용 전화서비스 수요를 중심으로 -)

  • 최동수
    • Journal of Korea Technology Innovation Society
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    • v.1 no.3
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    • pp.374-385
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    • 1998
  • This study is estimates telephone service demand based on empirical studies of telecommunication service demand model. First, the telephone charge(call price index) by each location and subscription fee bring about a negative effect to telephone distribution rate: while the other explanatory variables bring about a positive effect. Second, the flexibility of telephone charge in A location(relevant location) and the flexibility between the distance of A location and B location are negative values, while the flexibility of other explanatory variables is represented in a positive value. This means that the long distance call numbers from A location to B location are in inverse proportion against the phone charge(call price index) of A location and against the distance between A location and the distance of other locations except A location, while they are in direct proportion with an average call number per minute from A location to other locations except A location, and also with subscription numbers of A location, other subscribers in locations other than A location, and the total expenditures of A location.

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Demand on Community Space and Service and Characteristics of Dwelling of One Personhousehold - Focused on the younger generation - (1인 가구의 생활특성과 커뮤니티 공간 및 서비스 요구도 - 젊은 세대를 중심으로 -)

  • An, Jin-Hwa;Kang, Soon-Joo
    • Proceeding of Spring/Autumn Annual Conference of KHA
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    • 2008.11a
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    • pp.299-304
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    • 2008
  • The purpose of this research is to prepare fundamental data which will help the proposal for future a small size housing's plan and direction by looking into customers needs of community space and service for personal household because the personal household demand of the housing market is expected to be the most importance. To accomplish this, 150 people of age range from 20 to 30 who lives alone in Seoul has been surveyed from November 15th to 25th 20008. Also the socio-demographic characteristic, satisfaction of housing life, living characteristic and etc. of young people have been examined.

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Study on Multi-vehicle Routing Problem Using Clustering Method for Demand Responsive Transit (수요응답형 대중교통체계를 위한 클러스터링 기반의 다중차량 경로탐색 방법론 연구)

  • Kim, Jihu;Kim, Jeongyun;Yeo, Hwasoo
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • v.19 no.5
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    • pp.82-96
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    • 2020
  • The Demand Responsive Transit (DRT) system is the flexible public transport service that determines the route and schedule of the service vehicles according to users' requests. With increasing importance of public transport systems in urban areas, the development of stable and fast routing algorithms for DRT has become the goal of many researches over the past decades. In this study, a new heuristic method is proposed to generate fast and efficient routes for multiple vehicles using demand clustering and destination demand priority searching method considering the imbalance of users' origin and destination demands. The proposed algorithm is tested in various demand distribution scenarios including random, concentration and directed cases. The result shows that the proposed method reduce the drop of service ratio due to an increase in demand density and save computation time compared to other algorithms. In addition, compared to other clustering-based algorithms, the walking cost of the passengers is significantly reduced, but the detour time and in-vehicle travel time of the passenger is increased due to the detour burden.

System Thinking for Increasing the Operational Efficiency of Door-to-door Delivery Network (택배네트워크의 운영효율성 증진을 위한 시스템 사고)

  • Choi, Kang-Hwa
    • Korean System Dynamics Review
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    • v.12 no.1
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    • pp.89-114
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    • 2011
  • With steady increase in the demand for door-to-door delivery services, courier service providers are facing a constant pressure to reduce delivery price in order to secure quantity order and to improve the efficiency and reliability for customer service. The objective of this research is to explain the structure of the door-to-door delivery including door-to-door delivery service demand, sorting capacity in the hub-terminal, and the system performance measures such as service reliability networks using causal loop diagram(CLD). Based on causal relation, this research describes a comprehensive approach to examine how capacity reliability contributes to the renewal of the firm's competences through its reciprocal relationship with travel time reliability and connectivity reliability. Also, this research suggests the policy alternatives to improve effectiveness and efficiency of door-to-door delivery network in response to increase customer satisfaction and profit maximization of the courier service providers: operational, tactical, and strategic levels.

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Service Model Development for Art Education Platform (예술교육 매칭 플랫폼 구축을 위한 서비스 모델 개발)

  • Suh, Hyunju;Kim, Jinah;Kim, Yeonjung;Moon, Nammee;Kym, Hyogun
    • The Journal of Information Systems
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    • v.28 no.3
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    • pp.227-247
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    • 2019
  • Purpose The purpose of this study is to identify the needs of art education suppliers and consumers and develop service models for an art education platform. In order to overcome the limitations of existing services limited to instructor-student customizing functions, our services take into account comprehensive relationships among various stakeholders and activities that constitute the art ecosystem Design/methodology/approach We reviewed the relevant reference and conducted interviews and surveys with stakeholders of art education market, so that identified the demand and functional priorities. Findings We identified the demand and functional priorities for customizing to as to develop major service models(i.e. service models for lessons, cubes, and businesses) for the art education platform.

A study on Air and High Speed Rail modal According to the Introduction of Low Cost Carrier Air Service (저비용항공 진입에 따른 항공과 고속철도수단 선택에 관한 연구)

  • Lim, Sam-Jin;Lim, Kang-Won;Lee, Young-Ihn;Kim, Kyung-Hee
    • Journal of Korean Society of Transportation
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    • v.26 no.4
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    • pp.51-61
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    • 2008
  • Most of Korea's 15 local airports, with the exception Jeju, Gimpo and Gimhae airports, have been several billion Won in the red each year. It has been reported that one of the causes of the poor financial performance is inaccurate air traffic demand predictions. Under the situation, the entry of low-cost carrier air service using turbo-prop airplanes into the domestic airlines market gets a wide range of support, which is expected to promote the convenience of consumers and help to activate local airports. In this study, the authors (1) suggest a high-speed transport demand model among existing airlines, Korea Train Express (KTX) and low-cost carrier air service; (2) try to make low-cost air carrier demand predictions for a route between Seoul and Daegu through a stated-preference survey; and (3), examine possible effectiveness of selected policy measures by establishing an estimation model. First, fare has a strong influence for mode choice between high-speed transport modes when considering the entry of low-cost carrier air service between Seoul and Daegu. Even low-cost carrier air service fare is set at 38,000 won, which is considerably low compared with that of KTX, in the regions where the total travel time is the same for both low-cost carrier air service and KTX, the probability of selecting low-cost carrier air service is 0.1, which shows little possibility of modal change between high speed transportation means. It is suggested that the fare of low-cost air service between Seoul and Daegu should be within the range of from of 38,000 to 44,000 Won; if it is higher, the demand is likely to be lower than expected.

Pre-service teachers' errors and difficulties in task modification focusing on cognitive demand (수학 예비교사들이 과제의 인지적 노력 수준 변형에서 겪는 오류와 어려움)

  • Kang, Hyangim;Choi, Eunah
    • The Mathematical Education
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    • v.60 no.1
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    • pp.61-76
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    • 2021
  • The purpose of this study is to analyze the errors and difficulties which pre-service secondary teachers shows during the task modification in consideration of the cognitive demand and to provide significant implications to the pre-service teacher education program related to the modification of the mathematical tasks. In the pursuit of this purpose, tasks were selected from perpendicular bisector units and 24 pre-service teachers were asked to modify the tasks to higher and lower level tasks. After the modification activities, opportunities for reflection and modification were provided. The findings from analysis are as follows. Pre-service teachers had a difficulty to distinguish between PNC tasks and PWC tasks. Also, We identified the interference phenomena that pre-service teachers depended on the apparent elements of the task. Pre-service teachers showed a tendency to overlook the learning objectives and learning hierarchy during the task modification, and to focus on some types of task modification. However, pre-service teachers were able to have meaningful learning opportunities and extend the category of tools to technology including Geogebra through self-reflection and correction activities on task modification. The above results were summed up and we presented the implications to the task modification program in the pre-service secondary teacher education.

전화수요의 가격탄력성 추정

  • Park, Myeong-Cheol;Kim, Bang-Ryong;Gwon, Su-Cheon
    • ETRI Journal
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    • v.7 no.3
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    • pp.35-41
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    • 1985
  • The objective of this study is to estimate the price elasticity of demand for telephone use in Korea. This paper provides a comprehensive review of the existing empirical study and establishes the econometric demand estimation model applicable to Korean telephone service. By this model, the price elasticities of demand in local and toll uses are estimated and their implications are discussed.

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On the Selection of Demand Used in Planning for the Distribution Networks

  • Jun Geol, Baek
    • Journal of the Korea Safety Management & Science
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    • v.6 no.1
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    • pp.135-146
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    • 2004
  • This paper first addresses a distribution planning method on centrally controlled supply chain. The distribution channels are assumed to be network of arborescence form. For such distribution networks, this study proposes a distribution planning scheme when the demands for retail sites are provided for a given planning horizon. As the planning horizon rolls forward, for a new horizon, forecasted demand distributions of periods in the horizon are updated. An idea of controlling customer service level by the selection of demand to be used in the planning (Demand Used in Planning, DUP) from the forecasted values is also discussed.