• 한국포장학회지
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• 제21권2호
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• pp.61-65
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• 2015

Agricultural products packaged for transportation are put in the various dangerous environments owing to the damage factors like vibration, shock, compression, climate etc. under the distribution process. On fruits packaging for transportation, especially, the shock and vibration is considered as the most important damage factors. A major cause of shock damage to fruits is drops during manual handling. Especially, the damages of fruits during the parcel delivery service are very serious. The parcel delivery services of fruits are increasing and contribute to increasing of farm house earning. Also, the freight vehicle is mostly used to transport the fruits. Shock and impact generated by the freight vehicle may give serious damage to fruits. The optimum packaging design of parcel delivery service of fruits during transportation is required to reduce the fruits damages. In order to design the packaging system for parcel delivery service of fruits considering the transportation environment, the comprehension of characteristics for vibration and shock generated by manual handling and acting on transportation vehicles under various road conditions and loading methods is required. This research was performed to analyze the shock characteristics, acceleration level and power spectral density (PSD) during the parcel delivery service of fruits. The overall level of recommended PSD profile in a specific transportation of parcel delivery service for fruits was $0.63G_{rms}$.

• 서비스연구
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• 제2권2호
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• pp.115-123
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• 2012

건축물 미술작품은 공공미술의 한 부분으로 건축물의 미관을 아름답게 만들어 줄 뿐 아니라 도시 환경과의 친밀감과 상징적인 장소로서의 랜드마크적 기능을 가지고 있다. 주거 단지 내 '공간 스토리텔링'은 공간과 주민 사이를 이야기로 연결해 주며, 공간의 스토리를 생성 촉진하는 역할을 한다. 본 연구의 목적은 주거 공간을 기반으로 공간 스토리텔링의 서비스 전달과정을 이론적으로 검토하고 적용해 보려하였다. 공간 스토리텔링 요인은 건축물 미술작품의 차별화를 가능하게 할 수 있고, 건축물의 경쟁우위를 점할 수 있게 할 것이다. 또한 이 요인이 주민들의 시설물에 대한 호감을 높이고, 구매의사로까지 연결되는 과정을 설명할 수 있을 것으로 기대한다.

• Industrial Engineering and Management Systems
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• 제2권1호
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• pp.28-34
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• 2003

The fundamental design issues that arise in the pickup and delivery system planning are optimizing the system with minimum cost and maximum throughput and service level. This study is concerned with the development of pickup and delivery system with customer responsive service level, DCM(Demand Chain Management). The distribution process and service map are consisted of manufacturing, warehousing, and pickup and delivery. First we formulated the vehicle pickup and delivery problem using GIS-VRP method so as to satisfy the customer service requests. Second, we developed a GUI-type computer program using AVL, automated vehicle location system. The computational results show that the proposed method is very effective on a set of test problems.

• 한국BIM학회 논문집
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• 제11권3호
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• pp.55-66
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• 2021

Recently, Building Information Modeling(BIM) has become a hot topic in the construction industry such as quantity calculation, interference check, process management, and construction cost management. It is also trying to convert the existing 2D design to 3D design and introduce the BIM in various fields, thus, many new deliverable are being presented but there are many issues due to the lack of standard guides on the preparation and delivery criteria for such new deliverable and how to utilize performance data. Therefore, In order to develop the electronic delivery process, we analyzed the process related to the delivery of BIM digital models presented in domestic and international BIM guidelines and the delivery of products from the Korea National Railway. The analysis focused on the list of achievements, delivery process, quality review standards, and the utilization code system of the Korea National Railway through BIM guidelines and the National Railroad Service's business procedures. Based on these analysis results, it presents a plan to construct an functional module of electronic delivery.

• 한국식품영양학회지
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• 제23권4호
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• pp.470-477
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• 2010

The purposes of this study were to identify the evaluation categories, areas, attributes of the hospital food service and to define the relative importance of the evaluation categories, areas, attributes of the hospital food service using analytic hierarchy process. A survey was conducted from January 8th to 25th in 2007. Questionnaires were mailed to the 310 directors of dietetic departments of hospitals that included 160 primary hospitals, 107 secondary hospitals, and 43 tertiary hospitals. The result of the analytic hierarchy process indicated that relative importance of evaluation category was 0.5259 for food service management and 0.3407 for nutrition care. The food service management consisted of four subcategories, which are equipment standard, sanitation, production, and delivery service. Sanitation(relative importance: 0.2652) was the most important area among the subcategories and it was followed by equipment standard(0.2067), delivery service(0.1864) and production(0.1848). The nutrition care has two subcategories, menu management and meal management. The relative importance of menu management(0.4174) was higher than that of meal management(0.3555). The quality of food service and nutrition care to inpatients can be improved by the evaluation system based on appropriate applications of the developed evaluation indicators for hospital food service systems.

• 대한영양사협회학술지
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• 제21권1호
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• pp.25-36
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• 2015

In this study, we attempted to improve hospital food delivery service quality and customer satisfaction by using FMEA (Failure Mode and Effect Analysis), which is applied to the quality control of products in manufacturing plants. Subjective food delivery service quality improvement was judged based on a 5-point likert scale. Traditional FMEA uses an RPN (Risk priority number) to evaluate the risk level of a component or process. The RPN index was determined by calculating the product of severity, occurrence, and detection indexes. In our results, total RPN value (P<0.01) significantly decreased after FMEA introduction, whereas customer satisfaction (P<0.001) and food delivery service quality (P<0.001) significantly increased. Specifically, foodservice errors (P<0.01) and loss cost (P<0.01) were significantly improved by FMEA introduction. Taken together, we suggest that FMEA reduces critical activities and errors in foodservice delivery caused by simple priority selection.

• 산경연구논집
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• 제9권3호
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• pp.7-17
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• 2018

Purpose - The purpose of this paper is to improve last mile delivery capability and ensure customers' satisfaction by approaching an analytic hierarchy process(AHP) and identifying criteria framework to determine locations of last mile delivery centre(LMDC). Research design, data, and methodology - Traffic congestion and emission policy in cities are barriers of last mile delivery in dense areas. The urban consolidation centre(UCC) cannot increase last mile delivery efficiency in dense cities because of their space and traffic limitation. In this paper, we develop a case to improve last mile delivery efficiency and to ensure customers' satisfaction by concentrating on LMDC. In addition, AHP has been applied to identify criteria framework and determine LMDC locations. The weighted priorities are derived from parcel delivery industry experts and have been calculated using Expert Choice software. Results - The framework criteria have assisted decision makers to place LMDC in a dense area to enhance customer's satisfaction with last mile delivery service. Conclusions - AHP has provided ranking framework criteria of LMDC potential for parcel delivery industry. The LMDC helps by improving last mile delivery efficiency to final destination amids conditions of CO₂ emissions, traffic congestion, and pollution problems. It especially concerns delivery service activities when delivering parcels to customers rather than UCC.

• 사회복지연구
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• 제45권2호
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• pp.327-347
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• 2014

본 논문의 목적은 장애인복지서비스 전달과정에서 장애인의 권한을 강화하기 위한 방안을 모색하는 것으로, 두 분야에 집중하여 연구를 진행하였다. 하나는 서비스 전달체계가 공급자가 아닌 이용자 중심으로 전환되어야 한다는 것으로 서비스 전체과정의 패러다임의 변화가 필요하다는 것이다. 또 하나는 서비스의 생산 및 제공에 소요되는 비용을 서비스 기관에 보조금으로 지급하는 것에서 벗어나 이용자인 장애인에게 현금으로 지급하여 서비스에 대한 장애인의 선택권과 통제권을 강화해야 한다는 것이다. 장애등급제 폐지 논의를 계기로 전달체계의 새로운 대안 논의가 진해 중에 있으나 이러한 논의는 장애인 이용자의 권한을 강화한다는 원칙아래 진행되어야 장애인 중심적 시스템을 구축할 수 있다. 또한, 장애인 이용자의 권한을 확보할 수 있도록 서비스에 해당하는 현금을 장애인에게 직접 지급하는 직접지불제도의 도입이 필요함을 강조하였고, 우리나라의 경우 바우처 제도가 이미 발전되어 있어 직접지불제도의 실현 기반이 마련되어 있음을 논의하였다.

• 대한기계학회:학술대회논문집
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• 대한기계학회 2007년도 춘계학술대회A
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• pp.614-619
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• 2007

The importance of simulation of plastic flow in the injection mold is increasing as the parts are more complex, but the small-scale enterprises can't afford to invest for the infra individually. CAE (Computer Aided Engineering) service was naturally born based on these needs. This paper presents the engineering collaboration model between the large and the small/medium enterprises in the field of injection molds. Based on the engineering collaboration hub and CAE service, small-scale enterprises could research the necessary technology and develop the proper products. The analysis results of CAE are provided by the integrated visualization system on the web. This paper also deals with the delivery shorting process of CAE service for electric/electronic parts which should meet the needs of customers as soon as possible.

• 산업경영시스템학회지
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• 제35권4호
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• pp.194-201
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• 2012

Because the difference between products and services are getting less and less, service and manufacturing companies' efforts are increasingly focused on utilizing services to satisfy customers' needs under today's competitive market environment. The value of services depends on service reliability that is identified by satisfaction derived from the relationship between customer needs and service providers. In this paper, we extend concepts from the fault tree analysis for reliability analysis of tangible systems to services. We use an event-based process model to facilitate service design and represent the relationships between functions and failures in a service. The objective of this research is to propose a method for evaluating service reliability based on service processes using service blueprint and FTA. We can identify the failure mode of service in a service delivery process with a service blueprint. The fuzzy membership function is used to characterize the probability of failure based on linguistic terms. FTA is employed to estimate the reliability of service delivery processes with risk factors that are represented as potential failure causes. To demonstrate implementation of the proposed method, we use a case study involving a typical automotive service operation.