• 제목/요약/키워드: Selling Performance

검색결과 137건 처리시간 0.026초

The Customer Satisfaction Index Model: An Empirical Study of the Private Healthcare Sector in Malaysia

  • ARIFFIN, Ahmad Azmi M.;ZAIN, Norhayati M.;MENON, Bama V.V.;AZIZ, Norzalita A.
    • The Journal of Asian Finance, Economics and Business
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    • 제9권1호
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    • pp.93-103
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    • 2022
  • The main purpose of this study was to gauge the patient satisfaction index and subsequently discuss the Importance-Performance (IP) matrix analysis of the inpatient services in the context of the private hospital setting. The Malaysian Customer Satisfaction Index Model was employed as the theoretical framework for the above purposes. This study involving 242 patients in Malaysian's private healthcare sector used a Web-based survey as the main method of data collection. Partial least square structural equation modeling (PLS-SEM) was utilized for data analysis. Using Fornell et al. (1996)'s formula, the resulting patient satisfaction index was slightly lower than the "very satisfied" category, the target level required for positioning as one of the world's premier medical tourism players. The IP matrix showed that medical quality is the main competitive advantage of the private hospitals that can propel their growth in the global healthcare marketplace. The results also indicate that outcome quality, patient rights, and privacy, and service quality are the three quality domains that need to be prioritized for further improvement. On the other hand, the servicescape quality domain needs to be strategized as the unique selling proposition as the performance of the private hospitals in this regard is already extremely good.

The Effect of ESG Performance on Economic Growth

  • Wei-Keon ZHANG
    • 동아시아경상학회지
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    • 제11권4호
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    • pp.11-18
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    • 2023
  • Purpose - By filling the existing research hole and supplying a whole evaluation, this test wants to offer actionable insights for stakeholders navigating the intersection of sustainability and financial prosperity. Ultimately, this study contributes to the evolving speak on ESG, fostering a deeper comprehension of its implications for fostering sustainable economic increase. Research design, data, and methodology - Based on the numerous prior literature, the current study adopts a rigorous and systematic approach to discover the connection between Environmental, Social, and Governance (ESG) performance and its effect on a financial boom. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) method is the guiding framework for systematically accumulating and analyzing earlier research studies. Result: The finding of this study indicates that using ESG-pushed innovation, practitioners can force technological advancements inside their respective industries. By combining sustainability with research and improvement tasks, corporations can be leaders in selling economic boom through current, green solutions. Conclusion - In summary, this study concludes that embracing those findings in this study allows practitioners and managers to enhance their organization's easy regular, well-known traditional regular standard overall performance and undoubtedly contribute to a broader financial boom via leveraging the transformative strength of ESG necessities.

생명보험회사의 경쟁력 강화 방안에 관한 연구 (The Strategies for Strengthening the Competitiveness of Life Insurance Companies)

  • 정세창
    • 응용통계연구
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    • 제21권5호
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    • pp.775-781
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    • 2008
  • 본 연구의 목적은 생명보험회사의 경쟁력을 강화시키기 위한 요인을 분석하는데 있다. 기존의 연구와 달리 단일 성과변수가 아닌 생명보험회사의 경영 활동을 언더라이팅 활동과 투자 활동으로 나누고 각 활동에서 비용 성과와 이익성과로 나누어 각 성과에 영향을 미치는 기업 특성변수를 분석함으로써 생명보험회사의 경쟁력 강화 방안을 제시하고 있다. 연구결과 첫째, 언더라이팅 활동에서의 비용 성과와 다근 성과변수간에는 유의한 상관관계가 있으나, 나머지 세 성과변수인 투자 활동에서의 비용 성과, 투자 활동에서의 이익 성과, 언더라이팅 활동에서의 이익 성과간에는 모두 상관관계가 유의하지 못한 것으로 분석되었다. 둘째, 생명보험회사가 비용 측면에서 경쟁력을 강화하기 위해서는 보장성보험의 비중을 높여야 하는 것으로 분석되었다. 마지막으로 투자 측면에서는 대출채권의 비율을 증대시켜야 경쟁력을 강화시킬 수 있는 것으로 나타났다.

서비스화 수용활동이 서비스화 추진성과에 미치는 영향 : 서비스 프로세스 역량과 ICT 역량의 매개적 역할 (The Effects of Servitization Acceptance on Performance through Mediation of Service Process & ICT Competency)

  • 윤용;김연성
    • 한국IT서비스학회지
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    • 제15권4호
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    • pp.111-123
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    • 2016
  • The purpose if this study was to find and investigate effective mediation factors influencing performance of servitization through servitization acceptance activities by means of empirical results. According to the previous researches, two main mediation factors which were related with servitization competencies such as ICT competency of servitization and competency of servitization process were distinguished from lots of competencies which are relying on servitization process. Using a 373 sample data investigated from CEOs, directors and managers of small and medium sized firms in Korea, the structured mediation model was proposed. The measurement for the each variable was accepted for this study when the respondents were revealed to understand the servitization concepts which explained especially company's business moving towards the service specific gravity from selling existing products. The measurement for the each variable reflected that respondents were participating in any sort of servitization type or had intension to be involved with any servitization categories. The mediation hypotheses were tested in the way of analytical measures with the result of strong reliability. According to analysis, two mediators showed positive mediation role and statistically adopted between servitization acceptance activities and servitization performance in the 99% significant level. We confirmed that ICT competency of servitization and competency of servitization process were in the role of positive mediation between servitization acceptance activities and performance of servitization. The total of indirect effects were 0.2546 to support each mediation hypotheses. Tested two mediators were not on the same level. The most affecting mediation element on servitization performance was appeared as competency of servitization process. With the result of this study, we expect that the small and medium sized companies might have servitization business strategies including proper service competencies and mediators through acceptance activities to obtain suitable performance. According to the analysis, Companies which consider product-servitization need to set strategies to reinforce above two competencies.

목표관리제도(目標管理制度)의 도입(導入)과 실제적운용(實際的運用)에 관한 사례연구(事列硏究) (An Inquiry into the Case Study on the Intoroduction and Practical Application of the Objectives Management System)

  • 윤용운
    • 품질경영학회지
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    • 제7권1호
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    • pp.41-50
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    • 1979
  • The purpose of this study is to examine the introduction and its application of objectives management system in practical case, This study attempts to describe, (1) the relationships between the objectives management and budget management (2) analyzed the introduced organization and applicable system for the performance of objectives. Concepts of objectives, as this study is adjusted as follows; i) Objectives must be operational. They must be capable of being converted into specific targets and specific assignments. Therefore, objectives are the basis for work and assignments; they determine the structure of the business, the key activities which must be discharged, and, above all, the allocation of people to tasks. ii) Setting objectives for investment requires also objectives for the structure, basic policies, jobs, and directions of the business itself. They are not selling objectives; They are genuine marketing objectives, and as such have to be built into the way the business itself is set up, directed, structured, and run.

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전자상거래 공급망의 회수물류: 재활용을 고려한 이단계 반품정책 (Reverse Logistics in the E-Marketplace Supply Chain: A Two-Stage Return and Recycling Policy)

  • 유승호
    • 한국경영과학회지
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    • 제35권4호
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    • pp.17-31
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    • 2010
  • This study investigates two-stage return policy and recycling issues in an e-marketplace supply chain consisting of consumers, a retailer and a manufacturer. The manufacturer, a focal company in the e-marketplace supply chain, considers the recycling of commercial returns so offers the retailer a buy-back contract of which transfer payment consists of a wholesale price and a buy-back price. Then, under the given contract offer, the retailer determines a selling price and a return policy to control consumers' demand and return requests. We consider the retailer's opportunistic behavior and supply chain coordination issues based on the principal-agent paradigm. We compare the first-best and second-best optima and conduct comparative static analyses to evaluate the performance results of the buy-back contract and provide important managerial implications.

초음파 가스 유량계 개발 연구 (Study on the Development of Ultrasonic Gas Flowmeter)

  • 황원호;박상국;장경영
    • 대한기계학회논문집A
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    • 제27권1호
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    • pp.138-143
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    • 2003
  • Ultrasonic flowmeters have more advantages than the conventional method using pressure-difference. In these reasons, many advanced nations are already selling the commercial model. In RIST, we have been developed ultrasonic gas flow meter for the localization since a project was been contracted with POSCO in 1997. This paper describes a new ultrasonic gas flowmeter. This ultrasonic gas flowmeter is developed for accurate measurement of gases in a harsh environmental conditions. It is especially suited for measuring LDG. COG, BFG gases produced in iron & steel making process. In this study, we had developed the commercial model about the first tested model and applied a completed system to the POSCO gas line. Its performance has been proven by extensive field tests for several months in POSCO, iron & steel making company.

고효율 전동기 기술 동향 : 유도기 중심으로 (Technology Trends to High Efficiency Motors : Focused on Induction Motor)

  • 장기봉
    • 전기학회논문지
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    • 제65권6호
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    • pp.995-1000
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    • 2016
  • Minimum Energy Performance Standard(MEPS) has been adapted in Korea since 2008. For at least 37 kW, IE3 efficiency class motors are now mandatory in Korea. IE4 level regulation is expected in a few years. Foreign companies are already selling IE4 class motors in the market, and the discussions on IE5 have already started. The efficiency standard of variable speed motors is scheduled for publication shortly. Recently, discussions are now beginning to prepare for IE5 in Korea. In this paper, author reviews the policies associated with a high efficent electric motors by reference to both domestic and international standards, and reviews the research direction to prepare for IE5.

불합격 제품을 재 가공할 때 정규 및 로지스틱모형 하에서 경제적 선별검사 (Economic Screening Procedures in Normal and Logistic Models When the Rejected Items are Reprocessed)

  • 홍성훈
    • 한국경영과학회:학술대회논문집
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    • 대한산업공학회/한국경영과학회 2002년도 춘계공동학술대회
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    • pp.772-777
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    • 2002
  • In this paper, economic screening procedures with dichotomous performance variable T and continuous screening variable X are considered when the rejected items are reprocessed. Two models are considered; normal and logistic models. It is assumed that X given T is normally distributed in the normal model, and $P(T=1{\mid}X=x)$ Is given by a logistic function in the logistic model. Profit models are constructed which involve four price/cost components; selling price, cost from an accepted nonconforming item, and reprocessing and inspectioncosts. Methods of finding the optimal screening procedures are presented and numerical examples are given.

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초음파 가스 유량계 개발 연구 (Study on the development of ultrasonic gas flowmeter)

  • 황원호;박상국;양규홍;장경영
    • 대한기계학회:학술대회논문집
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    • 대한기계학회 2001년도 춘계학술대회논문집B
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    • pp.76-81
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    • 2001
  • Ultrasonic flowmeters have more advantages than the conventional method using pressure-difference. In these reasons, many advanced nations are already selling the commercial model. In RIST, we have been developed ultrasonic gas flow meter for the localization since a project was been contracted with POSCO in 1997. This paper describes a new ultrasonic gas flowmeter. This ultrasonic gas flowmeter is developed for accurate measurement of gases in a harsh environmental conditions. It is especially suited for measuring LDG, COG, BFG gases produced in iron & steel making process. In this study, we had developed the commercial model about the first tested model and applied a completed system to the POSCO gas line. Its performance has already well been proven by extensive field tests for several months in POSCO, iron & steel making company.

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