• 제목/요약/키워드: Self service

검색결과 3,150건 처리시간 0.03초

패션 매장의 셀프 서비스 테크놀로지(SST) 기술 속성이 인지적 반응과 구매의도에 미치는 영향 (Effect of Self-service Technology Service Quality on Cognitive Response and Purchase Intention in Fashion Retail Store)

  • 김송미;이유리
    • 한국의류학회지
    • /
    • 제43권5호
    • /
    • pp.634-648
    • /
    • 2019
  • Self-service technologies (SST) are rapidly changing the way customers participate in the purchasing process. Academic literature has focused on the acceptance of SSTs. However, this study explored consumer's cognitive response and purchase intentions through service qualities of SST as well as how they are moderated by technology anxiety and other people's presence based on TAM3. An online survey collected 279 consumer panels. All responses were used for the analysis and analyzed statistically through SPSS 23.0. The results indicate that only enjoyment and control had a significant effect on warmth perception; however, all service qualities had significant effects on competence perception. The perceived warmth and perceived competence partially mediated the relationship between SST service qualities and purchase intention. The moderating effect of technical anxiety was shown to be significant in the relationship between perceived competence and purchase intention. In addition, technology anxiety had a moderating effect on the relationship between competence perception and purchase intention only in a public situation.

예비유아교사의 교사행복에 대한 은유분석 (Analysis of Metaphor for Teacher Happiness in Pre-service Early Childhood Teachers)

  • 강유진;고희선
    • 한국보육지원학회지
    • /
    • 제14권6호
    • /
    • pp.205-218
    • /
    • 2018
  • Objective: The purpose of this study is to explore and analyze the way pre-service early childhood teachers think about teacher happiness through metaphor analysis. Methods: A total of 225 pre-service teachers were selected from 4-year universities in the Gyeongnam area and open questionnaires were distributed to the participants. A total of 207 out of the 225 questionnaires were selected for the study. Results: First, based on psychological well-being, positive interpersonal relationship, self-acceptance, autonomy, environmental control, and life purpose were derived. Pre-service early childhood teachers typified teacher happiness into five types: positive interpersonal relationships, self-acceptance, autonomy, environmental control, and life purpose. Second, pre-service early childhood teachers perceived teacher happiness as positive. Third, pre-service early childhood teachers perceived interpersonal relationships, self-acceptance, and purpose of life as positive, while environmental control and autonomy were perceived as negative. Conclusion/Implications: The results of this study suggest that it is necessary to improve the quality of teachers' education and to develop a program to raise positive awareness of future early childhood teachers. These study results can also be used as basic data for high quality teacher education.

정보화시대의 무인자동화 제품디자인이 고객만족에 미치는 영향에 관한 연구 - 중요사건기법(critical incident technique)을 중심으로 - (A Study on customer satisfaction with self technological - based product)

  • 박종찬
    • 디자인학연구
    • /
    • 제17권3호
    • /
    • pp.283-292
    • /
    • 2004
  • 오늘날 세계는 마르게 변모하는 기술기반 처리과정에 의해서 형성되고 있다. 점점 더 많은 숫자의 고객들이 서비스회사나 직원이 아닌 기술과의 상호작용을 통해 서비스를 받고 있다. 이렇듯 정보화시대의 무인자동화 제품은 고객 스스로가 독자적으로 서비스를 이용할 수 있는 기술적인 인터페이스로서 점차 우리 주변에서 널리 이용되고 있는 상황이다. 특히 우리가 자주 이용하고 있는 지하철내 무인자동화 제품의 서비스는 더욱 확대되고 다양화 될 것으로 보인다. 따라서 본 연구에서는 지하철 내 설치되어 있는 무인자동화 제품디자인에 대한 소비자 만족요인을 알아보기 위해 CIT(critical incident technique)라는 반 구조화된 면접법을 통해 응답자의 만족요인이나 선호하는 디자인요인을 살펴보았다. 설문조사 결과 무인자동화 제품을 사용하는 고객들은 대체로 디자인요인 보다는 신속한 업무처리를 할 수 있는 기능 주의적 사용가치를 더 고려하고 있음을 알 수 있었다. 해당 무인자동화 제품의 경험만족은 주로 기본기능 충실, 사용의 편리성이었고, 가장 낮은 항목은 위생적인 측면으로 나타났다. 이런 현상은 소비자들이 쾌적함을 추구하는 반면에 청결치 못하거나 주위환경과 맞지 않게 설치된 시설물에 대해서는 불만족하다는 의미라고 보아진다. 이와 함께 기기 별로 제품, 서비스, 환경요소들을 동시에 3D 좌표 상에 포지셔닝 해보았는데 전반적으로 환경(공간)만족요인 보다는 제품(디자인)요소나 서비스(기능)요소에 근접하여 포지셔닝 되어 있음을 알 수 있었다. 이는 소비자들이 무인자동화 제품의 경험만족이유가 주로 시간절약, 즉각적 업무처리, 원하는 시간 내 업무수행 등과 연관되므로 포지셔닝 상에서 환경적 요인보다는 사용용도에 의한 제품 및 기능요인이 더 중요하게 나타나는 것이라고 보여진다. 한편 고객들이 사용하기 바라는 무인자동화 제품의 선호이미지는 첫째, 제품(디자인)측면에서 직선적이고 간결하며 현대적 이미지를 선호하였고, 둘째, 서비스(기능)측면에서는 컴퓨터에 의한 자동화기술로 인하여 빠른 시간 내 업무처리를 하는 첨단기능의 이미지를 선호하였으며, 셋째, 환경(공간)측면에서는 최소의 공간으로 쾌적한 효과를 내는 매립형태로서 위생적이며, 주변환경과 이미지가 어울리는 제품을 선호하는 것으로 나타났다.

  • PDF

조손가족 조모의 자아분화 상태 (The Perceived Self-Differentiation of Custodial Grandmother)

  • 김명희;김신희
    • 보건의료산업학회지
    • /
    • 제9권3호
    • /
    • pp.233-246
    • /
    • 2015
  • Objectives : This study investigated the general characteristics, child rearing characteristics, and the level of self-differentiation of 120 custodial grandmothers. Methods : Data were collected with a self-administered questionnaire from 120 custodial grandmothers who registered Kinship Network in Busan City. Results : For the self-differentiation measure, the mean score of the sample was $2.52{\pm}0.51$. However, the level of the fusion with emotion $1.89{\pm}0.80$ was extremely low partly due to the influence of collectivist culture of Korean society. The levels of emotional reactivity and fusion with emotion were significantly low which were dependent on depression (F=4.387, p=0.015). Conclusions : The findings of this study show the need to improve the level of self-differentiation by increasing the score of emotional reactivity and fusion with the emotion among the kinship network grandmothers. Therefore, supportive programs for kinship network grandmothers need to develop self-differentiation.

요양병원 간호사의 셀프리더십이 간호업무수행과 혁신행동에 미치는 영향 (Nursing Performance and Innovative Behavior as Factors Affecting the Self-leadership of Geriatric Hospital Nurses)

  • 권정옥
    • 보건의료산업학회지
    • /
    • 제10권1호
    • /
    • pp.53-66
    • /
    • 2016
  • Objectives : The aim of this study was to identify the effects of nursing performance and innovative behavior on the self-leadership of geriatric hospital nurses. Methods : The participants in this study were 206 nurses working in geriatric hospitals in Busan, Ulsan and Yangsan City. Data were collected from October to November, 2015. A structured questionnaire was used for the data collection, and the data were analyzed with the SPSS/WIN program. Results : Nursing performance and innovative behavior positively correlated with self-leadership. The most significant predictors of self-leadership were nursing performance and innovative behavior. Conclusions : These findings suggest that nursing performance and innovative behavior were linked to self-leadership. The results of this study can be used to help develop self-leadership programs.

간호대학생의 비판적 사고성향, 전문직 자아개념 및 임상수행능력 (Critical Thinking Disposition, Professional Self-Concept and Clinical Competence in Nursing Students)

  • 박인순;김란
    • 보건의료산업학회지
    • /
    • 제7권4호
    • /
    • pp.105-117
    • /
    • 2013
  • The purpose of this study was to identify the relationships among critical thinking disposition, professional self-concept and clinical competence in nursing students. The participants were 291 nursing students in Gwangju Province. A questionnaire survey was conducted from March 02 to 16, 2013. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheffe test, pearson's correlation coefficients, and stepwise multiple regression analysis with SPSS/WIN 20.0 version. There was a significant positive correlations among critical thinking disposition, professional self-concept, and clinical competence. The variable predicting clinical competency were professional self-concept and critical thinking disposition. These factors accounted for 44.1% of the variance. The findings of this study suggest that the most influential factor for clinical competence was professional self-concept. Therefore it is necessary to improve professional self-concept through effective education program.

대학생의 생활스트레스와 우울과의 관계 : 자기효능감의 매개효과 (The Relationship between Life Stress and Depression in University Students : Mediating Effect of Self-efficacy)

  • 이정숙;이선영
    • 보건의료산업학회지
    • /
    • 제10권4호
    • /
    • pp.239-248
    • /
    • 2016
  • Objectives : The purpose of this study was to examine the mediation effects of self-efficacy on the relationship between life stress and depression in university students to provide a basis for planning nursing interventions to improve the mental health of university students. Methods : Data were collected from September 1 to September 30, 2015 by giving a questionnaire to 272 university students. The instruments for this study were life stress, self-efficacy, and depression. The data were analyzed with descriptive statistics, Pearson's correlation coefficients, and multiple linear regression with the SPSS/WIN 18.0 program. Results : There were significant correlations among life stress, self-efficacy, and depression. Additionally, self-efficacy had a mediating effect on the relationship between life stress and depression. Conclusions : Based on the findings of this study, health management programs focusing on stress management and self-efficacy improvement are highly recommended to promote good mental health in university students.

수술실 간호사의 의료기술에 대한 인지와 자기효능감 및 전문직 자아개념에 관한 연구 (A Study on the Perception of Medical Technology, Self Efficacy and Professional Self-Concept among Operating Nurses)

  • 김정옥;김현주;조규영
    • 보건의료산업학회지
    • /
    • 제6권1호
    • /
    • pp.1-13
    • /
    • 2012
  • The purpose of this study was to investigates the perception on medical technology, self-efficacy, and professional self conception of OR nurses. The data was collected by distributing structured questionnaires to 164 OR nurses in 13 secondary hospitals located in Gyeongsangnam-do and Gyeongsangbuk-do, beginning Apr. 12th to the 24th of 2010, and analyzed by t-test, ANOVA, Pearson correlation coefficient. The correlation between perception on medical technology and professional self conception showed to be positively correlated at r = .222. The correlation between self-efficacy and perception on medical technology showed positive correlation at r = .197. Also, the correlation between self-efficacy and professional self conception was r = .609, showing a relatively high positive correlation. We have observed that the perceptions of nurses on medical technology and their self efficacy have a significant effect in professional self consciousness. Therefore, it is important to develop programs that increase self-efficacy and followed by policies to maintain them.

간호대학생의 비판적 사고성향과 자아존중감이 셀프 리더십에 미치는 영향 (The Effects of Critical Thinking Disposition and Self-esteem to Self-leadership of Nursing Student)

  • 이선영;전선영;김윤영
    • 보건의료산업학회지
    • /
    • 제10권1호
    • /
    • pp.155-165
    • /
    • 2016
  • Objectives : The purpose of this study was to evaluate the effect of critical thinking disposition and self-esteem to self-leadership in nursing students. Methods : In this study, 273 data was collected from nursing students of K-university in South Korea from Sep. 2015 to Nov. 2015, and the collected data was analyzed using SPSS 22.0 Statistics Program. Results : The results showed that both of critical thinking disposition and self-efficacy according to school year are significant to self-esteem. It was found that critical thinking disposition, self-esteem and self-leadership has a positive correlation. Critical thinking disposition and self-esteem were predictors of self-leadership with 46% of influence. Conclusions : The nursing training program needs to be developed to promote critical thinking and self-esteem in the nursing curriculum, so that the nursing students can demonstrate the ability as a nursing leader in the various fields of clinical practice and health care.

지능로봇에서 에이전트와 ESB를 사용한 서비스 지향 애플리케이션의 자가 재구성 (Self-Reconfiguration of Service-Oriented Application using Agent and ESB in Intelligent Robot)

  • 이재정;김진한;이창호;이병정
    • 한국정보과학회논문지:컴퓨팅의 실제 및 레터
    • /
    • 제14권8호
    • /
    • pp.813-817
    • /
    • 2008
  • 지능로봇(Intelligent Robot)은 주변환경을 감지하는 센서로부터 실시간 정보를 수집하고 지능적인 기능을 수행한다. 지능로봇의 자가 재구성(Self-Reconfiguration) 능력은 외부 환경의 변화에 대응하기 위해 기능을 재구성하고, 오류가 발생하였을 때 중지 없이 스스로 회복할 수 있는 중요한 요소이다. 본 논문에서는 ESB(Enterprise Service Bus)를 사용한 지능로봇의 에이전트 기반 자가 재구성 프레임워크를 제안한다. 본 논문의 프궤임워크는 멀티에이전트 시스템을 이용한 서비스 지향 애플리케이션의 동적인 발견과 자가 재구성에 초점을 맞춘다. 지능로봇이 예외적인 상황을 만났을 때, 지능로봇은 외부의 서비스 저장소로부터 새로운 서비스를 다운로드 후 실행시켜 상황을 해결한다. 에이전트 기술은 로봇들이 상호작용하기 위한 지능적인 접근법을 제공하고, ESB는 분산된 서비스 또는 지식을 활용하고 조직하기 위한 방법을 제공한다. 또한 본 연구의 유효성을 보여주기 위해 프로토타입을 구현하였다.