• Title/Summary/Keyword: Self service

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A Study on the Consumer Service of Retailing - focusing on the Apparel Product - (유통업체의 고객서비스에 관한 연구 -의류제품을 중심을-)

  • 이은숙
    • Journal of the Korea Fashion and Costume Design Association
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    • v.4 no.2
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    • pp.31-45
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    • 2002
  • The purpose of this study was designed to investigate if self-monitoring variable among various individual trait theories and demographic variable would be variables which can explain about the importance differences of consumer service level of retailing in the garment product. The survey was conducted from Feb, 6 to 16, 2002. For this survey, the 118 data were analysed with spss window 9.0 version and Cronbach's, Factor analysis, one-way ANOVA, Duncan test, Frequency, mean, percentage were applied. The results of this study were as follows; 1. Consumer service was classified in attitude/confidence/expert knowledge of salesperson, product display, product information, product assortment, shopping environment, lighting setup. 2. As a result of analyzing the importance differences per consumer service dimension depending on self-monitoring levels, it was not significant differences. 3. As a result of analyzing the importance differences per consumer service dimension depending on demographic variables, it was not significant differences.

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The Effects of Self-Efficacy and Occupational Value on the Major Satisfaction of Students Majoring in Childcare (보육전공 학생들의 자기효능감과 직업가치가 전공만족도에 미치는 영향)

  • Kim, Young-Tae
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.5
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    • pp.199-206
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    • 2018
  • The study objective was to understand the effects of self-efficacy and occupational value on the major satisfaction of pre-service childcare teachers. A questionnaire survey was conducted targeting 281 pre-service childcare teachers in A city. In the study results, first, pre-service childcare teachers highly perceived the self-regulatory efficacy and confidence of self-efficacy, the intrinsic value of occupational value, and the general satisfaction and perception satisfaction of major satisfaction. Second, there were statistically significant correlations between self-efficacy, occupational value, and major satisfaction of pre-service childcare teachers. Third, the self-efficacy and occupational value of pre-service childcare teachers had positive effects on the major satisfaction. Based on these study results, there should be more diverse research for the formation of proper self-efficacy and correct occupational value, so that students majoring in childcare could perceive the importance of major satisfaction and also perform their childcare jobs with high-quality.

The Effects of Professor-Student Interaction on Academic Self-Efficacy and Learning Immersion of College Students Majoring in Aviation Service (교수-학생 상호작용이 항공서비스전공 대학생의 학업적 자기효능감, 학습몰입에 미치는 영향에 관한 연구)

  • Hye Jin Cho;Ha Young Kim
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.32 no.3
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    • pp.124-136
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    • 2024
  • The purpose of this study is to analyze the effects of professor-student interaction experienced by college students majoring in aviation service on academic self-efficacy and learning immersion. Considering the special nature of aviation service majors and the social changes in university education, we examined how emotional, academic, and career interactions between professors and students affect students' academic achievement and learning immersion. As a result of the study, it is confirmed that academic interaction among professor-student interactions has a positive effect on academic self-efficacy. On the other hand, emotional and career interactions among professor-student interactions do not have a significant effect on academic self-efficacy. In addition, it is analyzed that academic interaction had a positive effect on cognitive, emotional, and behavioral immersion, which are sub-factors of learning immersion. This study suggests that strengthening academic interaction with professors plays an important role in increasing academic self-efficacy and promoting learning immersion among aviation service major college students. In addition, we hope to provide basic data for establishing practical educational plans.

Self-Efficacy, Self-Concept of Professional Nursing, and Clinical Practice Satisfaction to Clinical Practice Education in Nursing Students (간호대학생의 임상실습교육에 대한 자기효능감, 전문직 자아개념 및 임상실습만족도)

  • Kim, Nam-Hee;Kim, Kyung-Won
    • The Korean Journal of Health Service Management
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    • v.5 no.4
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    • pp.41-51
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    • 2011
  • The purpose of this study was to identify self-efficacy and self-concept of professional nursing which might influence clinical practice satisfaction in nursing students. The participants were 278 nursing students in U city. Date were collected from November 29 to December 17, 2010. The collected data was analyzed with the PASW 18.0 statistics program. Self-efficacy had significant positive correlation with self-concept of professional nursing(r=.595, p<.001) and self-concept of professional nursing had significant positive correlation with clinical practice satisfaction(r=.396, p<.001). In multiple regression analysis, self-concept of professional nursing is most influential factor explained 21% of variance of clinical practice satisfaction. The results indicate that to develop a more reasonable and effective curriculum and teaching program for enhancement of students' self-concept of professional nursing.

An Analysis of Self-reflection Journal of Pre-service Teachers' in PBL by focusing on Teaching Innovation Components for Pre-service Teachers' Creativity-convergence (창의·융합형 중등예비교사 양성을 위한 수업 혁신 요소를 중심으로 프로젝트 기반 학습(Project-Based Learning:PBL)에서 중등예비교사의 성찰일지 분석)

  • Kim, Eunjin
    • The Journal of the Korea Contents Association
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    • v.20 no.3
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    • pp.481-490
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    • 2020
  • The purpose of this study was to investigate the change of perception by analyzing self-reflection journal of the pre-service teacher's in PBL. For this purpose, 30 pre-service teachers participated in PBL for 4 weeks of summer semester. The researcher analyzed the self-reflection journals using ATLAS.ti 8 and the meaning of the teaching innovation factors was derived from the self-reflection journal contents. The results of the study are as follows. Pre-service teachers' solved the problem from the teacher's perception. Through the PBL process, the pre-service teachers' perception was changed such as new teaching-learning method, recognition of important of teaching method and interaction. Based on this, this implies the necessity of research on teaching innovation for pre-service teachers' creativity-convergence.

An Autonomic Self-management Mechanism for High-available Home Service Networked System (고가용성 홈 서비스 네트워크 시스템을 위한 오토노믹 자가 관리 메커니즘)

  • Choi, Chang-Yeol;Kim, Sung-Soo
    • Journal of KIISE:Computing Practices and Letters
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    • v.13 no.2
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    • pp.119-130
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    • 2007
  • Home service networked systems require a high-availability service with a proactive and practical fault management. However, as the system complexity grows, it is not easy to meet the requirement. Moreover, user may want to pay no attention to a sequence of complex or nervous maintenance jobs for system fault managements. Therefore, the home service networked systems must have self & remote fault management capability with a minimal human intervention for meeting high-availability requirement of the integrated systems that consist of the networked appliances or devices. In this paper, we present an autonomic healing utility equipped with a remote self-managing mechanism in order to both increase the availability of home service networked systems and decrease the maintenance cost.

A Study on the Customer Attitudes toward the Airport IT Service: Focusing on Handling Process and Acceptance Intention

  • PARK, Hye-Yoon
    • Journal of Distribution Science
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    • v.18 no.1
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    • pp.27-34
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    • 2020
  • Purpose : In the aviation industry, we will investigate the impact of users' acceptance of technology on their usage behavior and find out the factors that affect their acceptance of technology. We will expand the prior study to find out the impact of the self-service technology of Incheon Airport. Research design, data and methodology : Within the last six months, the survey was conducted on people using self-service technology at Incheon International Airport from July to August 2019. Part 307 of the valid questionnaires were used for this final analysis. The collected data were used to perform frequency, factor, reliability, and multiple regression analyses using the SPSS statistical package. Results : Individual aspects of external variables, service aspects and system aspects have been shown to affect usefulness and perceived ease of use. Also, perceived ease-of-use and usefulness have effects on users' intention to accept technology. Conclusions : The perceived easement and perceived usefulness of Incheon International Airport has been shown to affect self-service users. Increasing the user's self-efficiency and increasing the user's expectations for benefits, convenience, rapid processing, and minimal effort will have a positive meaningful effect on the intention of accepting the technology.

Contact Frequency and Psychological Distance between Leaders: Job Distress and Mediation through Employees' Perceived Self-Leadership (리더와의 접촉빈도와 심리적 거리가 직무 디스트레스에 미치는 영향: 구성원이 인지하는 셀프리더십의 매개효과)

  • Yang, Hoe-Chang;Jeon, Jun-Ho;Park, Jong-Rok
    • Journal of Distribution Science
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    • v.12 no.6
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    • pp.41-48
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    • 2014
  • Purpose - This study aims to investigate a solution to reduce the negative reactions arising from the performance of duties or the job distress of workers in the service industry, because human resource statistics regarding workers in the service sector have been unreported, while concerns regarding exposure to emotional exertion and poor working conditions have been continuously increasing. Research design, data, and methodology - This study specifically focused on workers in highway service areas. It differs from previous studies because it involves the perspective of the person-organization fit and regards workers' cognition of leaders through the psychological distance toward the leader and the contact frequency between workers and leaders within the framework of the leader-individual fit. Moreover, this study highlights the role of the self-leadership of workers as an important factor that becomes manifested in the individual-level fit to the organization. Hence, this study investigates whether the positive role of the above factors, in turn, could reduce job distress. Workers from highway service areas in Gyeonggi-do province provided data; 141 valid questionnaires are collected. SPSS 19.0 and AMOS 19.0 were used to test the reliability and validity of constructs. Simple regression, multiple regression, and 3 step mediation tests were used to test the hypotheses after the correlation tests. Results - Results indicated that leader-member contact frequency and psychological distance have negative effects on job distress but positive effects on self-leadership. A mediation test revealed that self-leadership, in the relationships between contact frequency and job distress and between psychological distance and job distress, resulted in partial mediation and full mediation, respectively. Conclusions - The result can be understood through two different possible explanations. First, service area workers generally possess a positive perspective toward their leaders. This can be interpreted to mean that increased contact frequency and psychological distance would be considered as supports from the leader, rather than intrusive controls or management schemes. Therefore, the management in highway service areas should invest efforts in increasing contact frequency as well as maximizing psychological similarities by adopting the viewpoints of workers in terms of moral and ethical management, to reduce the workers' job distress. The results relating to self-leadership also indicate that increased contact frequency must be accompanied by intentions for the effective promotion of workers' self-leadership. It also signifies the necessity of a strategic approach by leaders to induce workers to perceive "in-group"ness as suggested both by the similarity-attraction theory and by the social identity theory. In addition, the results of the mediation test of self-leadership indicate that because workers' self-leadership activates upon increased contact frequency by the leader, it should not be a means of control and should not be utilized only from the perspective of management. It is also suggested that strategies such as transfer of authority could have a positive effect in promoting the expansion of self-influence from workers.

Recognition of Seniors, Self-esteem for Job Value, Pride of Workplace on Hospital Workers (의료기관 종사자들의 상사인식, 직무가치 자긍심, 직장에 대한 자부심)

  • Jung, Yong-Mo;Ji, Jae-Hoon
    • The Korean Journal of Health Service Management
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    • v.5 no.2
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    • pp.91-104
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    • 2011
  • This study is focusing on the fact that Medical bodies are a labor-intensive organization in the technological field which needs technical knowledge and concerted efforts and then explaining the job value and the workplace value on the basis of trust in terms of a sense of organizational unity. The study reveals that, the higher recognition of their seniors the medical workers have, the higher level of self-esteem for job value they have. In terms of personal characteristics, educational experience has a meaningful influence on self-esteem for job value; in terms of job characteristics, the period of one`s service and monthly salary have a meaningful influence on it. And, it is found, the higher the pride on workplace, respect and trust in seniors, loyalty to seniors and self-esteem for job value are, the more proud they feel of workplace.

A Study on Self-Efficacy and Academic Adjustment Among the Aviation-related College Students (항공계열 대학생의 자기효능감 및 학업적 적응에 관한 연구)

  • Bae, Shin-Young
    • Journal of the Korean Society for Aviation and Aeronautics
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    • v.23 no.3
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    • pp.94-104
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    • 2015
  • Recently the departments of aviation-related in the college are increased as the aviation industry is rapidly expanded. To enhance their competitiveness and have differentiation, it is emphasized for each department to manage and teach their students well. Therefore this study aims to examine self-efficacy and academic adjustment of aviation-related college students and investigate the relationship between self-efficacy and academic adjustment. To achieve the objectives, it conducted a survey of aviation-related college students in C university from Apr. 27th. 2015 to May. 22th. 2015. A total of 225 questionnaires were analyzed using SPSS 18.0 statistical package program and frequency analysis, factor analysis, reliability analysis, multiple regression analysis, correlation analysis and one-way ANOVA were conducted. The result released that general self-efficacy was recognized higher at the department of aviation operation than aviation maintenance and aviation service and social self-efficacy was recognized higher at the department of aviation service than aviation maintenance and aviation operation. Also general self-efficacy had an influence on the motivation, application and performance and social self-efficacy affected motivation, performance and academic environment. The implication of these findings would help to manage aviation-related college students, develop their departments and provide the directions for future research.