• 복식문화연구
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• 제16권1호
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• pp.33-47
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• 2008

The purposes of this study were to extract the effects of emotional labor, self-efficacy and burnout on customer-oriented selling behavior of salesperson by literature review and to examine the effect variables on customer-oriented selling behavior empirically. The questionnaire was administered to 400 salespersons who were selling clothes, cosmetics, shoes, leather products and accessories in department stores located in Kwang-ju city during August 18-24, 2006. Data collected from 307 salespersons were analyzed by using descriptive statistics, factor analysis, t-test, ANOVA, Duncan-test, correlation, regression analysis and path analysis. The results were as follows: First, Salesperson's emotional labor was composed of two factors; emotional labor toward the customer and emotional labor toward the organization. Second, Salesperson's emotional labor had negative significant influence on customer-oriented selling behavior. Specifically, the emotional labor toward the organization negatively influenced on customer-oriented selling behavior, but the emotional labor toward the customer positively influenced on customer-oriented selling behavior. Third, Salesperson's emotional labor positively influenced on burnout. Specifically, emotional labor toward organization significantly influenced on burnout, but emotional labor toward customer did not influenced on burnout. Fourth, Salesperson's self-efficacy positively influenced on customer-oriented selling behavior. Fifth. Salesperson's self-efficacy negatively influenced on burnout. Finally, Salesperson's burnout negatively influenced on comer-oriented selling behavior. The direct effect of salesperson's self-efficacy on customer-oriented selling behavior was large than the indirect effect of salesperson's self-efficacy mediate burnout. But the indirect effect of salesperson's emotional labor mediate burnout was large than the direct effect of salesperson's emotional labor on customer- oriented selling behavior.

• 한국게임학회 논문지
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• 제12권6호
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• pp.107-120
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• 2012

본 연구는 디지털 게임 규제의 현주소를 짚어보고, 디지털 게임의 자율규제에 대한 실천적인 방안을 마련하기 위한 목적을 갖고 시작되었다. 이를 위해 문헌검토를 통한 사례연구 및 비교연구의 통합적 방식을 시도하였다. 그 결과 실천적 규제방안에 대한 시사점과 효율적인 정책지원에 대한 제언을 도출할 수 있었다. 먼저 실천적 규제방안에 대해, 협의체 형태의 시장 친화적 규제가 이루어져야 한다는 점, 자율기구의 결정에 공적 규제 버금가는 권한이 이양되어야 한다는 점, 자율규제가 보다 포괄적인 기능을 가질 필요가 있다는 점을 들었다. 다음으로 효율적인 정책지원으로는 자율기구의 독립성과 재정적 안정이 확보되어야 한다는 점, 사회적 합의 조정 및 정책 설계-집행-감독이 이루어져야 한다는 점, 실질적이고 구체적인 방식으로 지원이 이루어져야 한다는 점을 논의하였다. 이러한 논의를 통해 본 연구는 디지털 게임의 질적 성장 도모를 꾀하는 데 기여하고자 하였다.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2011년도 춘계학술대회 논문집
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• pp.1023-1030
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• 2011

The purpose of this article is to find out and analyze the diverse factors that are incurring stress to the railway drivers, and to depict the relationship among personality, job stress, job satisfaction, and accidents. To attain this purpose, the authors designed the questionnaire based on in-depth interview, scrutinized the factors of stressors, and statistically tested the study themes on the moderating effects of Personality Factors such as Locus of Control, Self-Efficacy, and Organization-Based Self Esteem on the relationship between Job Stressors and Job Satisfaction/Accidents, for the 212 samples received from KORAIL, Seoul Metro, and Seoul Metropolitan Rapid Transit. Resultedly, one of the findings indicate that certain aspects of a driver's personalities, as measured by locus of control, self-efficacy, and organization-based self esteem play important roles in predicting the level of job satisfaction, job stress and accidents.

• 산업융합연구
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• 제6권2호
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• pp.1-27
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• 2008

This thesis is to analyze and investigate the influence of behaviors towards an organization of public officials due to the way their parents raised them. I tried to find out how their parents' raising way influences the individual characteristics, the human relationship, the job satisfaction, and the organizational commitment. It is proved that the personal characteristics of the organization members affect the human relationship in organization strongly. It is also proved that the way their parents raised them affects the personal characteristics. Therefore I can suggest that the way parents raised children affects the organizational behavior strongly. In addition to that, the personal characteristics of each public official highly affect the human relationship such as the relationship with seniors, colleagues, and subordinates in organization. I know that the way their parents raised them strongly affects the human relationships in organization. In order to find out the influence of organizational behavior of public officials due to the way their parents raised them, I used the Pearson's correlation analysis. I find that the public officials who lived with positive parents have high job satisfaction and organizational commitment, and have high self-esteem, self-control, responsibility, and have good relationship with their senior and colleagues administrative public official. Also, from this study we can find out the influence which parents' attitude has on children's satisfaction and devotion as adults. Therefore this study can suggest a new direction of public administration.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 2010년도 추계학술대회 논문집
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• pp.305-306
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• 2010

• Bulletin of the Korean Chemical Society
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• 제22권3호
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• pp.261-262
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• 2001

• 한국학교보건학회지
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• 제1권2호
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• pp.34-49
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• 1988

The purpose of this study is to identify the status of school health and analyze affecting factors of school nurses' self confidence and nursing activities of the secondary school in Seoul. The data was collected from 13th of August to 30th of October. The self reported questionairs were distributed during one of the school nurses seminars held in Seoul and 93 secondary school nurses answered. Analysis of the data was done utilizing SPSS for percentage, mean, T-test ANOVA and Pearson Correlation Coefficients. The results of study are summerized as follows; 1. General Characteristics The mean age of the subjects was 33.4 and mean length of experience as a school nurse was 7.3 years. 79.5 percent of them had clinical experiences and the mean clinic experience was 2.1 years. The majority of them were graduate of the baccalaureate nursing programs and 82.8 percent of them were married. 72.0 percent of the sample had religion, and 60.2 percent of them were in the national or public schools. 90.3 percent of them had independent duty. 2. The status of school health resources In average, there were 2,445 students, 37 classes and 63 teachers per school nurse. 48.4 percent of them were aware of the school budget. The budget for school health was 585,000 won per school in average. 30.0 percent of the schools had school health organization. The schools whose health clinics were on the first floor consisted of 79.3 percent, among them 42.9 percent were on the center of the building office. 3. Activities of school health nursing The average number of students using health clinic were 430 per month. The majority of the problem was digestive problem. There were 7.5 times of mean correspondences with parents per year. The activities of the school nurses were clinic management (29.0%), health care services (23.5%) and health education (14.1%). 4. The degrees of self confidence of the school nurse and nursing activities Self confidence measured by 6 items of self-reported questionaires scored by 4 point Likert Scale revealed. The nurses' self-confidence was 2.922 in clinic management, 2.909 in health education, 2.759 in program planning and evaluation, 2.757 in health care services, 2.692 in management of school environment, and 2.250 in operation of school health organization. The nursing activities scored by 2 point. The nursing activities was 1,870 in program planning and evaluation, 1.853 in health education, 1.843 in clinic management, 1.739 in health care services, 1.696 in management of school environment and 1.265 in operating of school health organization. 5. Factors affecting self confidence and nursing activities of school nurses The general characteristics of the school nurses and the school health resources were related to self confidence and nursing activities. The most significant variable to nurses' self confidence was type of the school ownership and the presence of school health organization was the most significant factor to nursing activities.

• 한국건설관리학회:학술대회논문집
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• 한국건설관리학회 2003년도 학술대회지
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• pp.414-417
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• 2003

현재의 지식 근로자는 전통적인 근로자와는 달리 지시를 받는 것이 아니라, 자율성을 요구한다. 그런 동기요인을 충족시키기 위해 지식 근로자는 그의 기반인 지식을 습득하기 위해 계속적인 학습과 훈련을 기대한다. 그리고 자신의 직무에 관련하여 전문가임을 자처하고 있다. 이런 지식 근로자의 경향은 건설 근로자들에게도 나타나고 있는 현상이다. 그들은 사회적으로도 자신의 직무에 대한 자부심이 강하다. 이런 이유로 기업은 건설 지식 근로자에게 그들이 기입에 필요한 존재임을 인식시키면서(자신을 인정하고 있음을 느끼게 한다.) 자율성을 확보해주고, 새로운 지식을 환기시키는 교육을 해야한 것이다. 이는 직무만족과 자아실현의 관계에 비춰보면 더 확연하다. 직무만족도가 높을수록 개인과 조직에게 주는 생산성의 영향이 크며, 그것은 나아가서 자아실현에 이르는 길임을 세 가기 이론에 근거하여 살펴본다. 따라서 각 건설 기업은 이제까지 근로자에 대한 인식을 새롭게 해서 제시한 자아실현의 가능성 성취감, 교육 및 학습조직, 일의 흥미, 창조적 능력 발휘, 사회적 인정의 다섯 가지를 보완해주는 방향으로 인력관리를 한다면 커다란 성과를 얻을 수 있을 것이다.

• 한국조리학회지
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• 제9권4호
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• pp.136-151
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• 2003

The summarized analysis result of this research is as follows. First, regarding the difference of preceding variable and dependent variable, statistically considerable difference did not appear between self determination and personal relations in educational background and between groups of self determination in hotel type, and statistically considerable difference appeared among other groups. Second, regression analysis result between empowerment and job satisfaction turned out that statistically considerable influence is exerted in the order of personal relations ability, influence power, role performance ability and self-decision nature. Third, regression analysis result between empowerment and job devotion turned out that statistically considerable influence is exerted in the order of personal relations ability, role performance ability and influence power. Fourth, regression analysis result between empowerment and organization devotion turned out that statistically considerable result is exerted in the order of influence power and personal relations ability. Fifth, it turned out that statistically relative high correlation existed among correlation of empowerment and result variable such as job satisfaction, job devotion and organization devotion. The above-mentioned matters considered, this research proposes following points. This research examines the effect of empowerment on job satisfaction and organizational commitment of culinary staff in the hotel. the effect of the variable of empowerment on result variable shows that role performance ability, influence power and personal relations ability are important variables. Therefore, to improve the role performance ability of members of kitchen, it is essential for each individual to improve their ability and to have confidence at the time of business performance. So, this research implies that consistent and systematic training is necessary for increasing the ability and confidence. In order to improve influence power, it is necessary for members of an organization to have strong faith that their jobs determine the success of the company, and to increase the sense of self-control by letting them have the right of self determination, so that all members may have strong desire to transact business. This research implies that in order to improve personal relations ability, it is necessary for members of an organization to discover the best method of decision-making and solve problems through members' developing mutual action, and for managers to take personal characteristics into account so that members may have belief and confidence in their job and realize the value of their job. In conclusion, the person in charge of personnel affairs and the manager in charge of kitchen need to realize the importance of empowerment and especially have an much interest in all parts including self determination, influence power and role performance ability and personal relations ability etc.

• 한국콘텐츠학회논문지
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• 제20권8호
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• pp.559-571
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• 2020

본 연구는 국회사무처 등 의정지원조직에서 개인-환경 적합성이 직무수행에 미치는 영향을 분석할 목적으로 수행되었다. 이러한 목적을 수행하기 위해 의정지원조직 공무원을 대상으로 설문조사를 실시하였고, 개인-환경 적합성(유사적합성, 보완적합성), 직무수행(과업수행, 맥락수행, 적응수행) 자기효능감을 변수로 설정하여 각각에 대한 영향요인을 구조방정식 모형 분석을 통해 규명하였다. 분석 결과 의정지원조직 공무원들의 유사 적합성은 과업수행, 맥락수행, 적응수행에서 모두 긍정적 영향을 미치는 것으로 확인되었다. 그러나 보완적합성은 과업수행, 맥락수행, 적응수행 모두에 직접적으로 영향을 미치지 않고 자기효능감을 매개로 직무수행에 영향을 미치는 것으로 나타났다. 본 연구 결과의 시사점은 의정지원조직 공무원의 직무수행도를 제고하기 위해서는 조직구성원과 직무와의 일치도를 높이는 것이 중요하다는 것을 확인해주는 한편 전공, 경력 등을 통한 부서배치 전략만으로는 성공적인 직무수행을 담보할 수 없으며 별도로 자기효능감 향상을 위한 관리가 필요하다는 것이다. 또한 본 연구에서는 의정지원조직의 교육훈련 과정에 자기효능감과 관련한 교육훈련 프로그램 도입 필요성을 제안하였다.