• 치위생과학회지
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• 제1권1호
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• pp.53-59
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• 2001

본 연구는 의료종사자들의 교육 실태를 조사하고 의료 서비스에 미치는 영향을 파악하여 양질의 의료 서비스 제공에 유용한 자료를 마련하고자 2000. 2. 10부터 2000. 3. 10까지 서울, 경기 지역을 중심으로 341부의 자료를 설문 조사법으로 조사하여 의료 서비스 교육이 서비스에 미치는 영향은 다음과 같은 결론을 얻었다. 1. 의료기관의 위치, 시설장비와 기구, 의료진의 태도에 관한 일반적 의료 서비스의 만족도는 서비스 교육을 받은 집단이 4.07, 교육에 참여하지 않는 집단이 3.97로 나타났으며, 통계적으로 유의한 차이를 보였고(p<.05), 서비스 교육에 참여한 집단이 일반적 의료 서비스의 만족도가 높게 나타났다. 2. 의료기관의 이미지, 진료 수준, 홍보부문에서는 의료 서비스 교육의 경험이 있는 집단이 4.01, 교육의 경험이 없는 집단이 3.83으로 나타나 통계적으로 유의한 차이가 있으며(p<.05), 의료 서비스 교육을 받은 집단에서 서비스 만족도가 높게 나타났다. 3. 이행하고 있는 의료 서비스의 만족도, 개선사항, 의료인력의 적정성을 묻는 전반적 의료 서비스의 만족도는 서비스 교육의 참여 집단이 3.32, 서비스 교육에 참여하지 않는 집단이 3.34로 통계적으로 유의한 차이가 없었다. 4. 의료 서비스의 교육과 인식에 따른 만족도는 일반적 특성별로 서비스 교육을 받고 마케팅의 필요성을 느끼고 있는 책임 치과위생사의 집단에서 만족도가 높고 유의한 차이를 보였다(p<.05). 5. 교육의 업무와 인식상태를 보면, 교육의 횟수는 1.83회로 나타났고 병원 내부의 서비스 교육의 만족도는 3.24로 낮게 나타났다. 6. 병원의 팀웍은 3.70으로 대체적으로 높게 나타났으며 업무 만족도는 3.56으로 나타났고, 의료기관의 추천도는 2.50으로 의료기관의 권유이사는 낮게 나타났다. 7. 의료기관 종사자들의 의료 서비스 교육의 필요성이 4.40으로 나타나 서비스 교육 필요성의 인식은 높게 나타났다. 이러한 연구 결과를 토대로 서비스 교육의 경험이 의료 서비스에 미치는 영향은 절대적이라고 사료되어지며, 본 연구의 결과 서비스 교육이 병원급에서 더 많이 이루어지고 있으나, 서비스 교육의 필요성을 인식하면서도 교육의 참여 기회가 부족함을 알 수 있다. 따라서, 의료기관 종사자들에게 다양한 교육의 참여와 의료기관에 적합한 내부 교육의 프로그램이 개발되어 좋은 의료 서비스가 창출되어야 함을 제언하는 바이다.

• 한국간호교육학회지
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• 제14권1호
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• pp.20-29
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• 2008

Purpose: This research was conducted to compare the effects of a muscle strengthening exercise program on pain, straight leg raising ability, passive range of motion, independent walking time and satisfaction with total knee arthroplasty(TKA). Method: A nonequivalent control group posttest only design was used for this study. A total of 62 patients were randomly divided into the experimental group(31) and the control group (31). The experimental group received a 1-hour exercise intervention, while the control group received the usual care. Data was analyzed by t-test using the SPSS/WIN 11.0. Results: The experimental group showed significant improvement in pain score, straight leg raising ability, passive range of motion of knee joint, independent walking time, and the patient's satisfaction. Conclusion: The muscle strengthening exercise program was effective on decreasing pain and increasing mobility and satisfaction in patients with TKA.

• 대한한의학회지
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• 제38권4호
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• pp.90-103
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• 2017

Objectives: This study was designed to confirm the effects of the Korean Medicine health promotion program targeting young children. One important aspect of the Korean Medicine health promotion program for children is to bring awareness of health benefits of introducing Korean Medicine methods to young children and to promote incorporating such methods in children's daily activities to develop healthy habits. Methods: The following experiment was conducted for 6 weeks, and the participants were in the age between 2 to 6 years old from 6 child care centers in Wonju and Chungju. 268 participants were in the intervention group, and 277 in the control group. To measure the outcomes of the Children Korean Medicine health program, the intervention group received Korean Medicine prevention programs (children education, parent education, growth exercises, common cold prevention scarf, and pear herb tea), control group did not. This research collected and compared the following data as the children's health indicators to measure the outcomes before and after the program: medical services usage, the number of absences, early leaves, and tardiness to the child care centers due to the participant's health condition. Results: After applying the children's health promotion programs on children between the age of 2-6, there was a decrease in the overall medical services usage, absences, early leaves, and tardiness to the child care center. This health promotion program was purely based on Korean medical theories and Korean Medicine resources without any conventional medical mediation. Conclusions: It can be concluded that a positive change was noted in raising awareness of Korean Medicine through educating both the parents and children. By learning to incorporate Korean Medicine prevention practices to daily habits, not only was there a reduction in the Medical services usage, but the children also became familiar and comfortable with Korean Medicine and its treatment procedures; the overall satisfaction level of the program was also high.

• 품질경영학회지
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• 제27권2호
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• pp.1-19
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• 1999

It is truism to say that today's customers demand high quality products and services; nevertheless, nowhere is this more prevalent than in the medical industry. Korea's globalization has increased it's citizen's awareness of greater life expectancies and medical improvements in other regions of the globe. Therefore, it is universally essential that in order to be successful in the medical industry, vendors must meet the ever increasing demands of better educated customers. The purpose of this study was twofold: 1) The first objective was discover what health care services are in demand and the quality factors related to these services. 2) The second objective was to determine a strategy for improving health care service through quality function deployment(QFD). One hundred and ninety-five respondents were randomly selected and asked to fill out a questionnaire after having undergone treatment at a medical clinic, located in Daejon, South Korea. The questionnaire was designed to obtain information about both he clients' satisfaction with, and their sense of the value of the medical treatment they received. Penalty-reward analysis and QFD were used to interpret the survey results and to deploy the collective voices of the customers. The results of the penalty-reward analysis illustrated that the 'communication' service quality factor was classified into an excitement factor that incurs no penalty if not achieved but adds value if the requirement is exceeded. As a result of the QFD analysis on the 'communication' service quality factor, eleven strategic alternatives were prioritized, and isolated a vital service quality characteristic. This characteristic can be implemented to bring value-added changes for the improvement of health care services.

• 대한예방한의학회지
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• 제7권2호
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• pp.45-64
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• 2003

This study was conducted to examine the recognition level of the people on oriental medical Services and the need for it's improvement. Data were collected from 1174 residents in Daegu metropolitan city and Gyungbuk province. According to the satisfaction level with each items of oriental medical services, the respondents had positive views on efficacy, kindness, and side-effects. They, however, had negative view on the cost of oriental medical services. In regarding to the priority of improvement of oriental medical system, 'expansion of insurance benefit package' ranked first. Followed by 'safety of herbal medicine(heavy metal/pesticides)', 'improvement of scientific methods and diagnostic technique' etc. For the further development of oriental medical services in the consumer - focused and evidenced-based health care environment, much attention to implement relevant health policy reflecting user's need positively should be made.

• 한국병원경영학회지
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• 제19권4호
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• pp.45-56
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• 2014

Purpose: This study aims to explore the effects of personal characteristics, satisfaction, quality of care, role performance, image, awareness level of public hospitals perceived by community residents on use-experience of public hospitals. Methods: A cross-sectional survey was conducted with 2,100 community residents around 39 district public hospitals. The questionnaire was designed to collected information on personal characteristics and community awareness of public hospitals. The community awareness consists of 5 factors and 15 items. The data were collected utilizing call-interview by a survey company. Results: The personal characteristic and community awareness were shown significant differences between having use-experience and not-having use-experience of public hospitals (p<.001), except gender. As the results of multiple logistic regression, the significant variables of use-experience of public hospitals were satisfaction (OR=1.06 95%CI=1.010-1.116), quality of care (OR=1.07, 95%CI=1.016-1.134, level of awareness to public hospitals (OR=1.50, 95%CI=1.378-1.632), age (OR=0.43, 95%CI=0.236-0.785), education (OR=1.62, 95%CI=1.013-2.590), type of medical security (OR=0.37, 95%CI=0.142-0.945). Conclusions: Public hospitals have to effort to improve community awareness through providing quality of care, and role performance. It is possible to support them by the Central and Local Government.

• Journal of Hospice and Palliative Care
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• 제2권2호
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• pp.91-100
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• 1999

목적 : 본 연구는 강남성모병원 호스피스 병동에 입원한 환자 가족과 사별 가족을 대상으로 호스피스 병동에 입원하여 돌봄을 받았던 내용에 대한 만족도를 조사하는데 그 목적이 있다. 방법 : 1998년 4월에서 6월까지 강남성모병원 호스피스 병동에 입원한 환자 가족 33명과 1993년 3월에서 1998년 3월까지 입원하여 임종한 사별 가족 30명을 대상으로 하였고, 본 연구의 자료수집은 QI(Quality Improvement)의 조사원이 시행하였으며 입원 환자 가족은 입원 $1{\sim}2$주 가족에게 질문지를 직접 배부하였고 사별 가족은 주소 화인을 통해 설문지를 우편으로 발송하여 회수하였다. 결과 : 1) 입원 환자 가족과 사별 가족의 만족도는 평점 최대 5.0에 비하여 평점 3.50 이상이었다. 2) 연령에 따른 만족도는 입원 환자 가족에서 호스피스 철학, 가족지지, 의사 진료, 간호사 돌봄 영역에서 유의한 차이가 있었고(P=0.0001) 사별 가족에서는 가족지지, 의사 진료, 간호사 돌봄, 병동 시설 영역에서 유의한 차이가 있었다(P=0.0001). 3) 가족관계에 따른 만족도는 입원 환자 가족에서 호스피스 철학, 가족 간호, 의사 진료, 간호사 돌봄 영역에서 유의한 차이가 있었다(P=0.0001). 4) 종교에 따른 만족도는 입원 환자 가족에서 호스피스 철학, 가족 간호, 간호사 돌봄 영역에서 유의한 차이가 있었고(P=0.0001) 사별 가족에서는 유의한 차이가 없었다. 결론 : 호스피스 돌봄은 말기 암 환자의 가족에게 몇 가지 측면에서 긍정적인 영향을 미치는 결과를 보였다. 가족의 만족도를 높여주기 위해서는 각 분야의 호스피스 팀 접근을 통한 간호가 필요하며 사회경제적 특성에 따라 다양하게 요구되는 가족의 요구를 살펴보아야 하겠다. 또한 추후 대상자를 확대하여 연구할 필요가 있음을 제언한다.

• 한국의료질향상학회지
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• 제28권2호
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• pp.39-49
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• 2022

Purpose:The infection and isolation program used at a university hospital in A city was assessed and improved to provide medical staff with easy-to-understand information on isolation precautions and infectious diseases. Methods: Based on the results of the root cause analysis, the infection and isolation alarm computer program was improved. Subsequently, a survey was conducted with infection control leaders and unit managers (n=98) within the department to evaluate the degree of improvement. Results: The isolation registration and release procedures were simplified and unified to prevent confusion among the relevant departments. Additionally, the screen composition was improved so that various information related to infection can be easily accessed. After improvement in the program, the rate of isolation registration (53.0% to 100.0%, p<.001) and user satisfaction (67.6% to 92.2%) improved. Conclusion: This study will help improve the program so that other medical institutions can comply with the isolation precautions in accordance with the type of infections.

• 중환자간호학회지
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• 제5권2호
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• pp.37-48
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• 2012

Purpose: The purpose of the study was to evaluate how advanced practice nurses (APNs) recognized their work by analyzing nursing outcomes. The ultimate goal was to examine the utility of APNs by connecting their work to the outcomes. Methods: Cross-sectional survey was conducted to collect the data from 59 APNs in a tertiary hospital lovated in Seoul, Korea. The questionnaire with 84 outcome indicators for advanced practice nurses was used. Descriptive statistics were used to analyze the data. Results: Among 84 outcome indicators, 11 indicators were associated with the work of APNs. Majority of these findings were included in the categories of clinical results and satisfaction. Items identified to be associated with the work of APNs were different among oncology nursing area, surgical speciality area, emergency care area, and critical care area. Conclusion: The results of the study indicated that the works of APNs were relevant to education/counseling/training and interpersonal relationship with other health professionals. The results of the study could be helpful to delineate the work characteristics of APNs and increase the utility of APNs in Korea where roles of APNs are not yet clearly delineated in most clinical settings.

• 한국IT서비스학회지
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• 제7권2호
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• pp.113-125
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• 2008

To test if the developed ubiquitous health care devices working well and vital information could be collected and monitored systematically through internet and to test if the devices and services could be used further. Kyungwon University, KT Co., Gil Medical Center, LIG Nex1 Co., and Sujeong Health Center conducted an ubiquitous health care demonstration project in Sujeong-Gu, Sungnam, Korea from Mar. 5 to May 16. We developed and applied several medical devices to monitor health of the elderly in their houses through internet. The devices were sphygmomanometer, glucometer, body fat scale, Health Pad, and activity sensor. We distributed the devices to 20 recipients of home care and 7 diabetes patients. After received the devices and were explained how to use them, they used the devices in their houses. The vital signs of the residents were monitored through internet. A nurse monitored and consulted their vital signs in the monitoring center in Kyungwon University during the demonstration period. The consultant called them and consulted on their blood pressure, blood sugar level, and body fat after a few seconds they used the devices as well as provision of recommended contents such as diets and activities through Health Pad. To investigate cognition and satisfaction of the participants for the devices, we surveyed the participants at the end of the demonstration period. For the change in blood pressure, blood sugar level, and activities, we conducted statistical test. After the demonstration period. cognition and satisfaction for the devices and change in blood pressure, blood sugar level, and activities were evaluated. Most of the participants were acknowledged how to use the device and satisfied with the use of the devices. The internet monitoring and services are considered to be promising because most of the participants were satisfied especially because somebody was monitoring their health status. However some weaknesses such as short battery life of the activity sensor, lack of connection of consultations with hospitals, and low understanding on usage of some of the devices need to be complemented.