• 제목/요약/키워드: Satisfaction with medical care

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병원급 의료기관 의료부대사업의 경제적 파급효과 (Economic Effects of Subsidiary Services in Hospitals)

  • 이예슬;이상규;권성탁;김태현
    • 한국병원경영학회지
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    • 제21권1호
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    • pp.32-42
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    • 2016
  • This study is conducted to estimate economic ripple effects of subsidiary services of hospitals. Using the Input/Output Analysis, this study analyzes production inducement effect, added value inducement effect, and labor inducement effect. Also, it assesses potential economic effects of the subsidiary services of which the scope is expanded as the government's proposed in 2014. Data regarding hospital subsidiary services and economic effects are obtained from the hospitals' financial statements on the National Tax Services and the Bank of Korea. The major results of this study are summarized as follows; subsidiary service profits of hospitals are 466 billion won and rent profits of hospitals are 152 billion won. Of these, the rate of subsidiary service profits in tertiary hospitals is about 66% of total subsidiary service profits. Producement inducement effect of subsidiary services of hospitals is higher than that of total industry, service industry and medical service industry. Added value inducement effect of subsidiary services of hospitals is higher than that of total industry, manufacturing industry, service industry and medical service industry. Job position inducement effect of subsidiary service in hospitals is higher than that of total industry, service industry and medical service industry. Also, employment inducement effect of subsidiary service in hospitals is higher than that of total industry and medical service industry. The results may suggest that subsidiary services revenue in medical institutions contribute to improving operating profits. Facing with intense market competition and pressures to control health care costs, hospitals may need to determine whether subsidiary services help boost their profitability and improve customer satisfaction.

라이프 스타일에 따른 의료기관 종사자의 환경요인과 직무만족도가 삭감률에 미치는 영향 (The Impact of Environmental Factors and Job Satisfaction of Medical Institution Workers on Reduction Rate Based on Life Style)

  • 양유정;백재성
    • 한국엔터테인먼트산업학회논문지
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    • 제14권4호
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    • pp.381-392
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    • 2020
  • 본 연구는 라이프 스타일에 따른 의료기관 종사자의 환경요인과 직무만족도가 삭감률에 미치는 영향에 대한 연구이다. 연구의 자료는 전라남·북도 병원급 이상 의료기관 종사자들을 대상으로 직접 설문조사를 통해 얻어진 575부의 설문지를 최종 분석자료로 이용하였으며, 연구의 결과는 다음과 같다. 첫째. 인구사회학적 특성에 따라 환경요인차이, 직무만족도 차이, 삭감률(입원/외래) 차이를 분석한 결과 의료기관의 환경요인은 연령, 결혼유무, 직급과 근무 년 수에서 유의한 차이를 보였으며, 직무만족도는 연령, 결혼유무, 직종과 소득에서 유의한 차이를 보였다. 입원 삭감률은 연령, 학력, 직종과 근무 년 수 외래 삭감률은 연령, 결혼유무, 직종, 직급과 근무 년 수에서 유의한 차이를 보였다. 둘째, 환경요인과 직무만족도와 삭감률의 상관을 알아보기 위해 상관관계 분석을 실시한 결과 입원 삭감률과 직무만족도는 부적 상관, 입원 삭감률과 환경적 요인은 부적 상관, 외래 삭감률과 직무만족도는 부적 상관, 외래 삭감률과 환경적 요인, 직무만족도와 환경요인은 정적 상관이 유의하게 있는 것으로 나타났다. 셋째, 환경요인과 직무만족도가 삭감률에 미치는 영향을 알아본 결과 환경요인은 입원 삭감률에 부적 영향, 직무만족도는 입원 삭감률에 부적 영향, 환경 요인은 외래 삭감률에 정적 영향을 유의하게 미치고, 직무만족도는 외래 삭감률에 부적 영향을 유의하게 미치지 않는 것으로 나타났다.

수도권 소재 병원의 내 . 외부고객의 의료이용에 대한 인지도와 만족도 차이 분석 (A Comparison of the Recognition and Satisfaction for Health Care Service between Internal Customer and External Customer)

  • 구정연;유승흠;이해종;손태용
    • 보건행정학회지
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    • 제10권1호
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    • pp.111-125
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    • 2000
  • To compare the differences in the recognition on hospital utilization and satisfaction, 368 hospital employees and 485 patients were selected in four hospitals in Seoul and Kyung-gi do. The survey was done using a constructed form of checklist from Apr. 30 to May 10, 1999. And the results are as follows: l. Gaining knowledge of hospitals available among hospital employees differed from that of patients. When finding out about sources of information concerning hospitals, direct visit to the hospital was recognized to be the main factor for the hospital employees in contrast to the patients' recognition which were mass media, personal involvement of job related workplace and recommendations from other hospitals. There was no difference between university and general hospitals. 2. The factors that concern which hospital to choose there was a difference between hospital employees and patients. Hospital employees recommended their own hospital solely based on the reason that it was their work place. On the other hand, the patients made a choice based on the type of medical staff, transportation available and whether it was a university hospital or not. There was no difference between university and general hospitals. 3. The recognition of employees concerning hospital image of a hospital between hospital employees and patients was different. In university hospitals, the employees recognized the name value of university hospital and cooperation as most important, whereas the patients thought convenience, kindness were the main factors. Patients considered general hospitals to be more convenient. There was some difference between university and general hospitals. For university hospitals employees' recognition was higher and for the general hospital patients' recognition is higher on hospital image. 4. The recognition of employees was different from that of patients' on hospital satisfaction. The patients' satisfaction was higher than that of employees'. There was no difference between university and general hospitals. Based on the above findings, the employees' recognition on hospital utilization and satisfaction was different from that of the patients, but there was no difference between university and general hospitals. In both groups choice of hospital was associated with satisfaction. Results showing difference between employees' and patients' recognition can be applied to implement customer-oriented attitude and be used as a baseline data for internal-external marketing planning of hospital management. The study may be limited in that the results cannot be generalized due to its small sample size and not being able to reflect demographic variables and life style. Further studies to investigate the difference of hospital utilization and hospital satisfaction will be necessary to define demographic characteristics and recognition of employees which influences patients' hospital satisfaction.

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자궁적출술 환자를 위한 critical pathway 개발과 적용효과 (Critical Pathway Development for the Hysterectomy Patients and its applied Effect)

  • 노기옥;박경숙
    • 여성건강간호학회지
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    • 제6권2호
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    • pp.234-257
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    • 2000
  • At present in the medical care, the study and effort for producing health service to consider efficiency, effectiveness, and quality are urgently called for because of the difficulty in the keen competition according to the inter- nationalization and opening, the operation in the medical institution service testing system, the change in the medical policy of KDRGs, and the lack of the health care cost increasing rate. As an alternative, the case management for the new management system is introduced in the U.S., and the Critical Pathway that is the method designing the contents of activity and its result has been developed and applied in order to anticipate and manage the patient-outcome for the realization of the cost-effective case-management. Thus, this study intended to analyze the effectiveness to obtain by developing the Critical Pathway presented as the method to improve the quality-betterment and cost effectiveness through the continuous and consistent patient management for the hysterectomy patient and applying it to the real practice. As a study method, this author formed a conceptual framework through considering five Critical Pathway used in the current U.S. and three Critical Pathway presented in the literature to develop the Critical Pathway for the hysterectomy patient, and made out the preliminary Critical Pathway through reviewing the old chart. This author made the verified the validity of the expert group about the developed Critical Pathway, and to confirm the possibility of practice application, completed and settled the final Critical Pathway after using the Critical Pathway to the hysterectomy patient from March 1st to 15th, 1997. Finally, to analyze the application-effect of the developed Critical Pathway, this author offered health care service applying the Critical Pathway to the hysterectomy patient from April 15th to August 31th, 1997. The guide for the Critical Pathway was carried out in advance by outpatient setting nurse for outpatient setting visit before the operation, and after hospitalization the primary nurse monitored the execution degree on the every duty. After discharge this author surveyed the complication through phone visiting, and one month after discharge surveyed the patient's reaction about the offered service when outpatient setting visit and analyzed the result. The source for health care cost was obtained by the statistics about the hospital charge which was offered by the General Business Department. The results were as follows. 1. It was decided that the vertical line of the Critical Pathway was made up of eight items such as monitoring/assessment, treatment, line/drains, activity, medication, lab test, diet, patient teaching, and the horizontal line of the Critical Pathway was made up of from hospitalization to discharge. 2. After the analysis of service contents through reviewing the old chart, it was decided that the horizontal line of the preliminary Critical Pathway was made up of from hopitalization to fourth postoperative day, and the vertical line of it was divided into eight items which were the contents to occur with the time frame of the horizontal line. 3. After the verifying the validity of the expert group about the preliminary Critical Pathway, the horizontal line was amended from hopitalization to third postoperative day, and taking their consensus, some contents of the horizontal line was amended and deleted. 4. From March 1st to 15th, 1997, to confirm the clinical suitability, this author offered eight hysterectomy patients the medical service through the Critical Pathway. The result was that three of them could be discharged at the expected discharge day, and the others later than that day. Supplementing the preliminary Critical Pathway through analyzing the cause of that delay- case, this author developed the final Critical Pathway. 5. There were no significant differences between the experimental and the control group in the incidence of complication(P > 0.05). 6. The 92.4% of experimental group was satisfied with the Critical Pathway service. 7. The length of hospital stay of the experimental group offered with the Critical Pathway service was 4.6 days and there was a significant difference that it was 1.3 days shorter than that of the control group(t=-29.514, P=0.000). 8. There wsa a significant difference that the mean medical charge per one patient of the experimental group offered the Critical Pathway service was cheaper \124,150 than that of the control group(t=-9.826, P=0.000). 9. The result that the author assumed and analyzed hospital income with the rate of turning bed was assumed that the increase of hospital income was \63,245,072 for that study, and the income increase was expected with \68,704,864 for a year. The result that this author applied the Critical Pathway to the hysterectomy patient have no differences in the incidence of complication, high satisfaction with that service, and the length of hospital stay decreased in the experimental group, and the mean hospital charge per one patient decreased, but hospital income increased. Suggestions for further study and nursing practice are as follows. 1. The study to apply the Critical Pathway for a year, verify the validity, and measure the effect repeatedly is needed. 2. To apply and manage the Critical Pathway effectively, the study to computerize it is needed. 3. The study to develop hospital-based Critical Pathway about other diseases or procedure, and measure the effect is needed.

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의료서비스경험조사의 신뢰도 및 타당도 검토: 의료기관 특성별 차이를 중심으로 (Review of Reliability and Validity of Medical Service Experience Survey: Focused on the Differences by Type of Medical Institutions)

  • 김희년;최용석;문석준;신정우
    • 보건행정학회지
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    • 제32권1호
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    • pp.94-106
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    • 2022
  • Background: The efforts to build more "people centered," "patient centered" health system has been emerging all over the world. Aligning with it, the Korean government is conducing the survey called "Medical Service Experience Survey (MSES)." There are critics, however, that MSES is not scrutinizing the medical experiences of patients in various healthcare settings. For this reason, this study aims to perform an empirical analysis of the differences in answers of patients responding to various healthcare settings. Methods: There are two steps in this study. First, explanatory analysis is conducted to compare the tendency of statistical concentration on questionnaires by divided healthcare settings. Second, confirmative analysis is carried out to evaluate the construct validity, reliability, and discriminant validity of the questionnaire in each healthcare setting. The raw data of MSES, which was conducted in 2020 by the Ministry of Health and Welfare in Korea and the Korean Institute for Health and Social Affairs is used. Results: As a result of exploratory factor analysis for all outpatients, the items were classified into four factors statistically: "doctor experience," "nurse experience," "outpatient service experience," and "patient satisfaction." It was confirmed that the reliability of all factors extracted was secured. However, for patients who visited hospitals, questionnaires related to personal privacy, such as "experiences on medical staffs considering physical exposure" or "experiences related to personal information exposure," were answered in conjunction with items of "nurse experience." Besides, patients responded that administrative elements of medical services, such as "experiences of comfort in medical institutions" and "experiences of satisfactory administrative services," were related to the items of "nurse experience." The answers of patients who visited traditional medical hospitals and clinics about "doctor experience" and "nurse experience" were not discerned statistically, and the answers to "doctor experience," "nurse experience," and "medical institution experience" were entangled with the responses of patients who visited dental hospitals and clinics. On the other hand, as a result of the confirmatory factor analysis, it was found that the inquiries of MSES generally had intensive validity. Conclusion: The collection of objective and scientific data is the prominent component to enlighten the patient-centered healthcare system alongside with change of the worldwide paradigm of measuring the healthcare system performance as follows the transition of perspective of health care from provider-centered to patient-centered. This study empirically shows that the patient experience can vary as the healthcare settings. Furthermore, to make an advance in measuring the experience of patients with medical services, this article proposes the deliberate consideration of the different kinds of healthcare settings and articulate design of the survey.

임산부의 분만방법 결정과정과 만족도 (Decision-making process and satisfaction of pregnant women for delivery method)

  • 전혜리;박정한;박순우;허창규;황순구
    • Journal of Preventive Medicine and Public Health
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    • 제31권4호
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    • pp.751-769
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    • 1998
  • 본 연구는 임산부들의 분만전 분만방법에 대한 태도, 자신의 분만방법에 대한 이해 및 개입 정도, 분만후 분만방법에 대한 만족도 등을 평가하기 위하여 대구시내 1개 대학병원과 1개 산부인과 전문병원에서 산전진찰을 목적으로 내원한 임신 36주 이상의 임부 693명을 대상으로 분만전, 분만직후, 분만 1개월 후 3차례에 걸쳐 설문조사를 시행하였다. 임신기간 중 분만방법에 대한 교육이나 상담을 받은 임부는 24.0%였으며, 교육이나 상담을 받은 임부의 비율은 이전에 제왕절개분만을 한 임부에서 유의하게 높았다(p<0.05). 초산부, 자연분만을 했던 경산부, 제왕절개분만을 했던 경산부 모두 자연분만이 엄마나 아기의 건강에 더 좋다고 대답하였으나, 제왕절개분만을 했던 임부들 중 9.2%는 제왕절개분만이 아기의 건강에 더 좋다고 생각하였다. 분만전 선호하는 분만방법은 초산부와 자연분만을 했던 경산부는 90% 이상이 자연분만을 원했으나, 제왕절개분만을 했던 경산부는 85.6%가 제왕절개분만을 선호하였다. 분만전 자연분만을 선호하였던 임부들이 제왕절개 분만을 결정하게 된 이유는 의사의 권유가 81.9%, 남편의 권유가 0.8%, 충분히 상담후 결정한 경우가 4.7%, 산모가 원하여 12.6%였으며, 자연분만을 결정하게 된 이유는 대부분이 제왕절개분만을 할 특별한 사유가 없었거나(67.2%) 산모가 원한 것(30.6%)으로 나타났다. 제왕절개분만을 원했던 임부들의 제왕절개분만을 결정하게 된 이유는 의사의 권유가 76.2%, 산모가 원한 경우 20.0%, 남편의 권유가 1.3%, 의사와 충분히 상담후 결정한 경우는 2.5%였다. 의사의 권유로 제왕절개분만한 산모가 수술 이유에 대해 충분히 설명을 들은 경우는 55.1%였다. 제왕절개분만을 한 산모들의 수술 이유에 대한 의무기록과 산모 대답간의 일치율은 75.9%였으며, 반복 제왕절개분만일 경우와 산모가 원한 경우에 5% point 이상 응답을 차이가 났다. 초산부와 자연분만을 했던 경산부의 산전에 선호한 분만방법은 실제 분만방법과 유의한 관련성을 보였고(p<0.05), 제왕절개분만을 했던 경산부들은 선호도에 관계없이 100% 제왕절개분만을 하였다. 분만후 분만 방법별 자신의 분만방법에 만족하는 비율은 자연분만한 산모는 분만직후 84.9%, 분만 1개월 후 85.1%였으나 제왕절개분만을 한 산모는 분만직후 44.7%, 분만 1개월 후 42.0%로 나타냈다(p<0.05). 분만후 분만방법에 대한 선호도는 분만직후, 분만 1개월 후 모두 분만방법과 유의한 관계를 보였고, 각 시기별 분만방법에 대한 만족도와는 자연분만을 한 산모들은 자신의 분만방법에 만족할수록 자연분만을 선호하였지만, 제왕절개분만을 한 산모들은 만족 정도와 관계없이 제왕절개분만에 대한 선호도가 높았다. 이러한 결과는 그동안의 의사 중심의 전문적인 기술위주의 산전관리와 분만관리에서 기본적인 예방 및 건강증진 위주의 임부와 태아 중심 관리로의 방향 전환이 필요하며, 임부의 임신과 분만에 관한 적극적인 교육 및 상담이 필요하며, 분만방법 결정과정에 임부가 적극적으로 참여함으로써 제왕절개 분만율을 낮추고 제왕절개술후의 자연분만을 유도할 수 있을 뿐만 아니라 분만후 분만방법에 대한 만족도도 향상시킬 수 있음을 시사한다.

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의료기관 인증제도 참여요인이 경영성과에 미치는 영향 (The Effects of Hospital Accreditation Participation Factors on Hospital Management Performances)

  • 정유민;김경숙;이선희
    • 한국병원경영학회지
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    • 제22권4호
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    • pp.74-86
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    • 2017
  • Purposes: This study was performed to understand the recognition about accreditation motives, support within the hospital and accreditation survey process for the hospitals that participated in the accreditation program and to find out whether these factors are related to hospital management performances, so that the study can suggest plans for activation and development of the accreditation program. Methodology: This study was performed targeting 98 hospitals answered th the survey among 189 acute care hospitals that acquired accreditation from December 2010 to February 2014. For data analysis, frequency analysis, ${\chi}^2$-test, reliability analysis, ANOVA, Kruskal-Wallis H test and multiple regression analysis with SPSS 21.0 were used. Findings: The hospitals that had staff in charge of patient safety had bigger hospital culture change than those that didn't have(p<.05). In addition, the hospital culture change was bigger as internal motives were bigger, and as CEO's will was bigger(p<.05). Meanwhile, as maintenance rate of internal management after accreditation was higher, and as CEO's will was bigger, process improvement level was higher(p<.05). The quality improvement and patient satisfaction level were higher as CEO's will was bigger, and as suitability of survey process was recognized to be high(p<.05). As a result of analyzing the factors that affect hospital management performances with hospital culture change, process improvement and quality improvement combined, as internal management maintenance rate was higher, as CEO's will was bigger, and as suitability of survey process was higher, performances were higher(p<.05). Practical Implications: Hospitals need to reinforce internal motives to improve internal competences such as the whole system maintenance opportunity and staff training. In addition, the will of hospital director is most important, and if there is hospital director's interest in quality improvement and improvement intention definitely, employees voluntarily participate in and cooperate with the accreditation program, so that prompt medical service provision and high quality of medical services can be guaranteed, leading to hospitals' management performances.

입.퇴원 수속창구 중앙화와 분산화에 따른 이용자의 만족도와 재이용 의사 (The Study of Comparison Satisfaction and Re-use Intention between Central and Ward Reception Desk Users)

  • 함태훈;이경우;손태용;유승흠
    • 한국병원경영학회지
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    • 제14권4호
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    • pp.149-162
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    • 2009
  • The purpose of this study is to design strategic hospital service based on each hospital's features. For this study, an assessment was conducted by 398 in-patents of one university hospital located in Seoul. The self-questionnaires, which were investigated from Oct. 15th to 29th in 2008, compared central reception desk with ward reception desk in satisfaction and re-use rate of patients. The major results of this study are as follow. First, according to each reception desk user, they have different satisfaction of it. As for the staff kindness, admission procedure, discharge procedure and manner of staff, those made patients be gratified as well. Second, when it comes to the intention of re-use, there were no significant features between them. Only convenience in admission and discharge procedure, however, was an attractive factor for the recommendation. Third, this study found out the reasons for higher re-use rate of central reception desk users. Regarding service, they were contented with the time for test and treatment. As for the hospital service, they would like to re-use this hospital because of convenient steps of paying interim fee and getting certificates. Forth, this study found out the reasons for higher re-use rate of ward reception desk users. As a point of hospital service view, they responded that respected privacy, hospital facility and general service were good for staying. As for the manner of staff, they mentioned nurses and staff in charge and whole staff members were kind. When it comes to the procedures of patient management, steps of discharge and paying interim fee were convenience. In conclusion, the results of this study suggest that providing a ward reception desk service can boost the satisfaction and re-use rate of in-patients. Furthermore, this strategic management method would be good for not only cutting the moving line but also efficient in-patient care system. These results can be used for the strategic hospital marketing field, as well. Even though this study has a limitation of the targeted populations which were only in a ward reception desk running hospital, it can say that having competitiveness in satisfaction of hospital service is good for promoting and differencing each hospital. Consequently, whole general management system would be adjusted first for differencing each hospital; however, this sort of additional factor should be concerned as well. I expect that this study would give meaningful data for designing strategic and differencing marketing method to lots of hospitals.

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Bar attachment와 Konus telescope를 이용한 부분 무치악 환자의 수복 (Clinical Appliance of Konus Telescope Denture and Bar-Retained Overdenture on Partially Edenturous Patient)

  • 최성호;심준성;이호용;이근우
    • 구강회복응용과학지
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    • 제18권2호
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    • pp.119-126
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    • 2002
  • The purpose of this study was to restorate a patient who has a few remaining teeth with #15,23,24 supported Konus telescope denture in Maxillar and #44,43,33,34 supported Dolder bar retained overdenture in Mandible. Konus telescope and bar retained overdenture was taken better results in retention, support, stability compair with regular Removable partial denture. In Removable partial denture, the change of remaining teeth and edentulous ridge is natural. But Konus telescope and bar retained overdenture is a little effected in this change, so it is possiblble in long-term use. In cosider of patient's medical history and the possibility of additional tooth loss, Konus telescope denture can be easily repaired. Compaired with Konus telescope and bar retained overdenture showed high stability and easy cleansing because of rigid support, cross - arch splinting, and simple design. In delivery, patient had a difficulty with removal of denture and plaque control, but showed better condition, good oral hygienic care. Patient satisfied with denture functionally and esthetically. This study showed Konus telescope and bar retained overdenture was effective for treatment of patient remaing a few teeth in function, esthetic and psycologic satisfaction.

The Association of Activity Limitation on Health-Related Quality of Life and Depression in Elderly Korean Stroke Patients

  • Do-Youn Lee
    • The Journal of Korean Physical Therapy
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    • 제35권6호
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    • pp.195-199
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    • 2023
  • Purpose: The purpose of this study was to help the numerous health care workers who participate in the rehabilitation of stroke patients by understanding how limitations on the activities of stroke patients affect the health-related quality of life and depression. Methods: We investigated 527 stroke patients from the Korean's National Health and Nutrition Examination Survey (KNHANES, 2013-2018). The subjects were divided into two categories: with and without activity limitation. A medical doctor's diagnosis of depression and the EQ-5D, which measures life satisfaction connected to health, were the study's factors. Based on their level of activity limitation, the individuals' depression and health-related quality of life were compared. The odds ratios relating to activity limitation's relationships with depression and stroke patients' quality of life were computed using logistic regression analysis. Results: The diagnosis of depression in subjects with activity limitation was 16.0%, while in those with no limitation on activity it was 5.6%, and the EQ-5D index was 0.67±0.02, 0.85±0.01. For every item on the EQ-5D, there existed a significant difference in the odds ratio. Furthermore, when comparing depression with activity limitation to non-activity limitation, the odds ratio was 4.09 (2.12-7.788). Conclusion: Limitation of activities of stroke patients significantly reduces the health-related quality of life and increase the probability of depression. Therefore, treatment of stroke patients should be approached taking into consideration their psychological condition. It is also deemed necessary to have a systematic and continuous rehabilitation program.