• 제목/요약/키워드: Satisfaction with medical care

검색결과 524건 처리시간 0.028초

종합병원에서 조직문화와 조직유효성과의 관계 (The Relationship of Organizational Culture and Organizational Effectiveness at the General Hospital)

  • 조희숙;조우현;전기홍;문옥륜;이선희
    • Journal of Preventive Medicine and Public Health
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    • 제32권3호
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    • pp.374-382
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    • 1999
  • Objectives: Organizational culture has beer important in field of organizational behavior research for the past decade. Although there has been a growing interest in the organizational culture and organizational effectiveness, there is few research in health care field. This study was carried out to investigate the relationship of organizational culture and organizational effectiveness at general hospital. Methods: Data was collected by self-administrated questionares. Organizational cultures were measured by using Likert scale. A general hospital in Kyunggi-Do was selected and survey was conducted to 675 workers. Data was analyzed with computer package, PC-SPSS. Results: There were four types of organizational culture in this hospital consensual culture, developmental culture, hierarchical culture, rational culture. Many workers recognized their culture as rational culture and developmental culture. This finding showed that the hospital had both human related and task related climate. There were some differences in recognition of sub-organizational culture by occupational group, but perceived organizational culture was in accordance with sub-organizational culture in general. Multiple regression analysis and multiple logistic regression analysis were conducted to find the relationship of organizational culture and organizational effectiveness. As a result, developmental culture showed a strong relationship with organizational commitment and job-satisfaction. Conclusions: These results showed that types of organizational culture were significantly related to organizational effectiveness and understanding the existing culture is essential to develope their organizational effectiveness.

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간호생산성 개념틀 개발에 관한 연구 (Development the Nursing Productivity Conceptual Framework)

  • 박정호;박광옥;이병숙
    • 대한간호
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    • 제32권1호
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    • pp.47-60
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    • 1993
  • This study was performed to develop the conceptual framework of the nursing productivity. The study efforts were made (1) to define the concept the nursing productivity, (2) to identify the elements of the productivity, and (3) to determine the relationship among the elements. With the aim, the study employed a descriptive analysis by way of reviewing various references related w the subject. The nursing productivity consists of such elements as the nursing efficiency and Lhe nursing effectiveness which are complememary Lo each other. The nursing efficiency is the quantative input/output ratio, while the nursing effectiveness represents the integrated outcome of sch sub-elements as the degree of accomplishing nursing goals, the quality of nursing service, consumer's satisfaction, and the degree of improvement of nurse's attitude toward the quality care. The nursing prodiccivity can be estimated by summing up the nursing efficiency and the effectiveness. By employing the system theory model, the elements of the nursing producTivity consist of three elements; the input, the process, and the output. By the process elements, the system inputs are transformed to the system outputs nursing efficiency and nursing effecitveness which are input 1.0 the system, in turn, through feedback mechanism(Figure 4).

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농촌지역사회 보건요원의 교육을 통한 주민의 보건복지향상에 관한 사회의학적 연구 (Socio-Medical Approach to the Welfare of Rural Residents Through the Education of Community Health Personnel)

  • 염용태;이명숙;조병희
    • 농촌의학ㆍ지역보건
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    • 제17권1호
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    • pp.34-45
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    • 1992
  • In this county, the gap between the urban 'haves' and the rural 'have-nots' continues to be an increasing problem. WHO and UNICEF see primary health care(PHC) as the key to achieving an acceptable level of health throughout the world as a community development. PHC is essential health care made accessible to individuals and families in the community by means acceptable to them. It is the first level of contact of individual, the family, and community with the national health system. It includes at least education on health system. It includes at least education on health problems, promotion of food supply, MCH including family planning, immunization against infectious diseases, control of endemic diseases, treatment of common diseases and injuries, promotion of mental health, and provision of essential drugs. However, of the aboves, education concerning of mental health problems and the methods to identify, prevent, and control them is the principal step of establishment. In Korea, the category of PHC worker includes the physician as public doctor and nurse as primary health care practitioner and community health leader as village health worker. PHC workers of the aboves will thus function best if they are appropriately trained to respond to the health needs of the community. However in this country, since the national PHC service project launched in 1980, the government has not developed and performed appropriate and enough education and training activities. In light of above reasons, several categories of health education activities had been planned and performed being aimed at above specific target groups and the main focus was on the village health workers for about one year from July 1991 to July 1992 in Yeoju Kun of Kyonki Province. At the end of the period, evaluation of education input was carried out to measure the improvement of healthful life of people in terms of awareness, attitude, and practice. At the end of the period, evaluation of education input was carried out to measure the improvement of healthful life of people in terms of awareness, attitude, and practice. The totals of 80 village health workers, 13 public health practitioners and 9 public docters took in the course of health education for a few hours at every month and the evaluation works of educational effect were taken. The results the study were as follows. 1) Number of persons who realized the maxim "health care of the people is a duty of the government" increased after the education course, On the other hand, the rate of satisfaction on the effort of government for health promotion of the people decreased. 2) Public doctors and primary health care practitioners(nurses) liked and enjoyed the education schedule as a meeting of peer group. It provided chances of communication with staffs of Korea University Hospital. It was said that lectures covered great deal of knowledge and technic they urgently needed in the field. 3) After finishing the education course, more of village health workers(VHW) thought they adapted themselves to their roles and functions showing increased number of home visit and contact with primary health care practitioners by month. 4) In case of patient refer, VHW preferred primary health care practitioners to public doctors. 5) Capability of VHWs in most of their functions increased dramatically after when the education course finished except tuberculosis control.

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건강보험의 치석제거 급여 범위 확대에 대한 인식 및 만족도에 관한 연구 (Awareness and Satisfaction of Health Insurance Coverage of Dental Scaling)

  • 황윤정;조영식;이수영
    • 치위생과학회지
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    • 제15권5호
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    • pp.620-627
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    • 2015
  • 본 연구에서는 건강보험의 치석제거 급여범위 확대에 대한 인식 및 만족도에 대해 알아보고자 2014년 4월 1일부터 30일까지 한 달간 일부지역 만 20세 이상 성인 608명을 설문조사하여, 분석하였으며 다음과 같은 결과를 얻었다. 연구대상자는 건강보험 급여범위 확대 후 치석제거 인지여부 비교에서는 '알고 있다'라는 집단이 76.9%로 높게 나타났으며, 학력과 월수입에서 유의한 차이를 보였다. 조사대상자의 일반적 특성에 따라 치석제거 시술에 대한 만족도, 재 이용, 권유의사에서는 학력에서 유의한 영향을 미치는 것으로 나타났다. 치석제거 만족도에 영향을 미치는 요인으로는 대졸 미만과 치과위생사에서 유의한 영향을 미치는 것으로 나타났으며, 재방문에 영향을 미치는 요인으로 타인에게 권유나 검색으로 내원하였을 때 유의한 영향을 미치는 것으로 나타났다. 권유의사에 영향을 미치는 요인으로 대졸 미만과 타인에게 권유를 받았거나 검색으로 내원하였을 때, 그리고 치과위생사가 치석제거를 시행하였을 때와 치석제거 전 구강보건교육을 시행하였을 때 영향을 미치는 것으로 나타났다. 이상의 결과를 종합해보면 치과위생사가 치석제거 전에 구강보건교육을 실시함으로써 환자의 만족도와 권유의사가 높았던 것으로 보아 치과위생사는 술식 전에 미리 환자와의 유대관계 형성을 통해 심리적 안정감을 줄 수 있도록 해야할 것이며, 또한 치과위생사의 고유 업무인 치석제거의 질적 향상을 위한 지속적인 노력이 필요하고, 추후 치석제거 만족도 향상을 위한 요구도를 파악하고 관련 요인을 검증하는 연구가 이루어져야 할 필요가 있다.

국내 거주 중국인 유학생의 치과의료 이용 실태조사 (A Study on the Use of Dental Institutions among Chinese Students in Korea)

  • 김선주;황수현;유지수
    • 치위생과학회지
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    • 제11권5호
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    • pp.381-388
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    • 2011
  • 본 연구는 중국인 유학생을 대상으로 치과의료 이용 실태에 대해 조사함으로써 외국 유학생의 치과의료 이용에 대한 문제점을 개선하고 치과의료서비스 확충을 위한 기초자료를 제공하고자, 2011년 4월 1일부터 7월 15일까지 국내 8개 대학에 재학 중인 중국인 유학생을 대상으로 조사를 실시하여 다음과 같은 결과를 얻었다. 1. 국내 치과의료기관 이용 경험에 관한 질문에서 응답자의 14.4%가 국내에서 치과치료를 받은 경험이 있었으며, 이용한 치과의료기관 분류로는 치과의원이 52.5%로 가장 많았고, 치료받은 내용으로는 충치(충전)치료가 52.8%로 가장 많은 것으로 나타났다. 2. 국내 체류 중 치과치료를 받지 못한 경험에 대한 이유는 '비용이 부담스러워서'가 38.7%로 가장 많았으며, '시간이 없어서'라는 응답도 29.8%로 조사되었다. 3. 건강보험에 가입되어 있는 경우가 57.3%로 가입되어 있지 않은 경우보다 약간 많았으며, 건강보험의 필요성을 묻는 질문에서는 대부분 필요하다고 응답하였다. 또한, 건강보험에 가입한 경우 가입하지 않은 경우 보다 치과치료를 더 많이 받은 것으로 조사되었다(p<.001). 4. 치과의료 이용 만족도에서는 한국어 실력이 좋을수록 치료 만족도가 높은 것으로 조사되었으며(p<.01), 건강보험에 가입되어 있는 경우 가입하지 않은 경우보다 치료 만족도가 높았다(p<.05). 이러한 결과는 중국인 유학생의 효율적인 치과의료 이용을 위해서 유학생의 건강보험 가입에 관한 제도를 개선하고, 보건의료 관련 행정 지원이 필요할 것으로 사료된다.

의료서비스시설 입지전략이 고객만족에 미치는 영향 : 입지시장성의 매개효과를 중심으로 (A Study on the Effects of Medical service facilities Location strategy on the Customer's Satisfaction : Focused on Mediation Effect of the Location's Marketability)

  • 김덕기
    • 한국산학기술학회논문지
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    • 제19권2호
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    • pp.530-547
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    • 2018
  • 본 연구는 사회 경제적 여건의 변화에 따라 급변하는 의료환경 속에서 중소병의원의 개원 및 운영과 관련하여 고객입장에서 입지환경의 중요성에 주목하고 입지 및 교통, 입주건물의 매력도와 고객만족도 간의 관련성을 분석한 실증연구이다. 내원환자 350여명에 대해 2017년 7월부터 8월까지 약 40일간 설문조사를 수행하고 회수된 343부중 결측치 8부를 제외한 335부에 대해 SPSS와 AMOS 통계패키지를 활용하여 분석하였다. 주요 연구결과는 다음과 같다. 첫째, 건물매력도가 고객만족도에 유의적인 정(+)의 영향을 미칠 것이라는 가설은 채택되었다. 둘째, 교통인프라가 고객만족도에 유의적인 정(+)의 영향을 미칠 것이라는 가설은 기각되었다. 셋째, 건물매력도가 입지시장성에 유의적인 정(+)의 영향을 미칠 것이라는 가설은 채택되었다. 넷째, 교통인프라가 입지시장성에 유의적인 정(+)의 영향을 미칠 것이라는 가설은 채택되었다. 다섯째, 입지시장성이 고객만족도에 유의적인 정(+)의 영향을 미칠 것이라는 가설은 채택되었다. 여섯째, 건물매력도와 고객만족도 간의 관계를 입지시장성이 매개할 것이라는 가설은 부분매개역할이 있음이 확인되어 채택되었다. 일곱째, 교통인프라와 고객만족도 간의 관계를 입지시장성이 매개할 것이라는 가설은 완전매개역할이 있음이 확인되어 채택되었다. 본 연구는 서울지역의 중소병의원만을 대상으로 하고 있어서 지방 중소병의원의 입지 및 교통인프라, 건물매력도에 대한 환자들의 인식까지 아우르지 못하고 있다. 또한 병의원의 매출, 순이익 등 재무적 경영성과에 대한 객관적 자료 대신 고객만족도라는 환자들의 인식만을 분석대상으로 하고 있다는 한계를 가지고 있다. 본 연구의 결과는 향후 의료서비스 시설의 입지선정을 위한 기초를 제공하는데 응용할 수 있을 것이다.

한방의료의 이용행태 및 이용결정요인 분석 - 일부 대도시 지역주민을 중심으로 - (Utilization Patterns and Determinants of Oriental Medical Services : Focused on the Residents of Taegu City)

  • 유왕근;류경아
    • 대한예방한의학회지
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    • 제4권2호
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    • pp.1-24
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    • 2000
  • This study was conducted to examine utilization patterns and determinants of oriental medical services. Data were collected from 545 residents in Taegu city The results of this study are summarized as follows 1) 37.8% of subjects used oriental medical services in the past year. Especially, the female, the ages of 50 and 60 over, the single. low-educated. high-income class, white-collar class, medical insured tended to use more oriental medical services than another groups. 2) 46.7% of users of oriental medical services reported that number of visits in the past year was 2 - 5 times 37 1% of them was 1 times, and 4.5% over 10 times. 3) According to the reasons to choose the oriental medical facilities, most was 'on their own judgement'(48.8%) and 'by the advice of relatives and friends'(42.0%) Regarding to the objectives of using oriental medicine, 68.3% was 'treatment', 31.7% 'health counselling and promotion'. And among diseases of users, diseases of musculo-skeletal system was the highest(54.5%). 4) 57.9% of oriental medical services users had experience of utilizing western medicine on the same diseases. Among peoples with experiencing western medicine on the same diseases. 54.4% received oriental medical services 'in addition to western medicine', 45.6%'in place of western medicine 'And 41.2% of using both services reported that they had difficulty in deciding to choose the type of services -oriental medical services or western medicine-for their diseases. 37.3% of them answered that 'providing relevant information' was the most desirable measure to solve this problem, 27.3% 'establishment of effective referral system between oriental and western medical facilities '23.6% 'cooperative medical treatment systems in the same facilities', 11.8%'integration of oriental medicine into western medicine 5) According to the satisfaction level with each items of oriental medical services, the respondents had positive views on efficacy, kindness, and side-effects. They, however, had negative view on the cost of oriental medical services. 6) In regarding to the priority of improvement of oriental medical system,'expansion of insurance benefit package 'ranked first. 'expansion of insurance benefit Package 'ranked second, 'improvement of scientific methods and diagnostic technique 'third, and 'safety of herbal medicine' fourth in order. 7) The significant factors influencing the utilization of oriental medical services were kindness of oriental medical practitioners, efficacy , travel time, age To be brief, utilization rate of oriental medical services in urban area generally tends to be high. There, however, have been various barriers to limit oriental medical services, such as incomplete benefit package of oriental medical insurance and lack of coordination and referral system between oriental and western medical services, lack of scientific diagnostic procedures, high price etc . For the development of oriental medical services, Much attention to remove these limiting factors should be placed. In addition, kindness of oriental medical practitioners , which is expected to be more important factor in the consumer - focused health care environment than ever, should be kept high consistently. Since this study was conducted for specific residents of an urban city. further research including more sampling in different urban areas should be required to generalize the results of the study.

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시설 거주 지적장애인들의 재활체육 프로그램 참여에 따른 여가시간 사용과 여가활동 수행에 미치는 영향 (Effects of Leisure Time-Use and Occupational Performance according to the Participation of a Rehabilitation Sports Program for Intellectual Disabilities Residing in a Residential Care Facility)

  • 손성민;이경락;전병진
    • 대한지역사회작업치료학회지
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    • 제6권2호
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    • pp.51-59
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    • 2016
  • 목적 : 본 연구에서는 규칙적인 재활체육 프로그램 참여에 따른 시설 거주 지적장애인들의 여가시간 사용과 여가활동 수행에 미치는 영향을 규명하여 시설 거주 지적장애인들의 여가시간 사용과 여가활동 수행에 대한 기초자료를 제공하는 데 그 목적이 있다. 연구방법 : 연구대상은 경기도 용인시 지적장애인 거주시설에서 거주하는 지적장애인 8명을 대상으로 하였으며, 2015년 09월 01일부터 11월 30일 까지 총 12주간 재활체육 프로그램을 실시하였다. 재활체육 프로그램으로 짐볼과 탄성밴드를 활용한 근력운동을 적용하였으며, 프로그램 참여에 따른 여가시간 사용의 변화를 조사하기 위해 매월 시간 조사표 기록에 따른 총시간, 운동 빈도를 조사하였고, 여가활동 수행에 미치는 영향을 분석하기 위해 프로그램 전, 후 캐나다작업수행측정(COPM)을 활용하여 동적 여가활동에서의 수행도와 만족도를 분석하였다. 수집된 자료는 SPSS ver.18.0으로 기술통계, 프리드만 검정(Friedman), 윌콕슨 부호순위 검정(Wilcoxon's Signed-Ranks Test)을 실시하였다. 결과 : 여가시간 사용의 분석 결과 총시간, 운동 빈도에서 프로그램 참여 후 통계적으로 유의미하게 지속적으로 증가하였으며, 여가활동 수행의 분석 결과 동적 여가활동에서의 수행도, 만족도에서 프로그램 참여 후 통계적으로 유의미하게 증가하였다. 결론 : 재활체육 프로그램의 참여가 대상자들의 여가시간 사용을 효과적으로 변화시킬 수 있는 긍정적인 요인으로 작용할 수 있어 시설에 거주하고 있는 지적장애인들에게 재활체육 프로그램의 참여는 필수적이다. 또한, 이러한 프로그램을 지속적으로 제공하고, 체계적으로 발전시키고 관리하여, 지적장애인들의 여가생활의 질을 높이고 시설 내 생활과 하루일과의 만족도를 높이는 데 기여할 수 있을 것이다.

설명간호사의 현황과 법적 지위에 관한 고찰 (A Study on the Nurse in Charge of Education'S Current Status and Legal Status)

  • 백경희;안영미;김남희;김미란
    • 의료법학
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    • 제14권2호
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    • pp.261-280
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    • 2013
  • Recently several hospitals have established a new nursing position so called, 'the nurse in charge of education (NCE).' The job description of NCE is to give a detail explanation on examination or test introduced to patients or a guide for those who are not familiar to hospital facilities at the out-patients level. The motivation of NCE position is the quality improvement in patient education on the sophisticated procedures or the follow up care for medical purposes to improve their compliances, as well in delivering services for outpatients or visitors in more informative and efficient way. The application of NCEA has been turned out positive and effective in patient satisfaction and unit management. However, special attention is brought to the scope and depth of the contents of education delivered by NCE which might overlap with the duty of physicians by the Medical Act. It is needed to clarify the role and job description of NCE in the context of Medical Act. The engagement of NCE to the Advanced Nursing Practitioner (ANP) is one of the possible solutions for a duty charge on patient education since ANP is a legislatively official position with higher license of RN at master level. Further discussion is needed to elaborate and arrange the details on the scope and content of patent education among health science professionals including RN, ANP and physicians.

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일부(一部) 농촌주민(農村住民)의 상병(傷病) 및 의료실태(醫療實態)에 관(關)한 조사연구(調査硏究) (A Study on Sickness and the Status of Medical Care in a Rural Area)

  • 박정선
    • Journal of Preventive Medicine and Public Health
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    • 제14권1호
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    • pp.65-74
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    • 1981
  • This survey was made to determine the overall health situation on (1) the status of sickness; (2) the medical care utilization; (3) the medical cost in Mi-Kum Myun, Nam Yang Ju Gun, Kyung-Gi Do. The survey with questionnaire was carried out with 2,840 peoples in 560 households from August 9th to 16th, 1979. The findings from the survey were as follows; 1. Annual morbidity rate of the prolonged ill cases was 97.2 per 1,000 population (male 94.7, female 99.6), The highest age specific morbidity rate was 274.5 of the 45-to 64-year group and the lowest was 21.9 of the 5-to 14-year group. 2. Annual morbidity rate of the new patients was 777.5 per 1,000 population(male 644.5, female 909.5). 3. The chief complaints distribution of the prolonged ill cases was: local pain 36.6%, indigestion 22.4%, and coughing 7.3%, respectively, In terms of age and sex distribution, a large number of female of the 45-to 64-year group complained of local pain or general pain and a large number of both sexes of the 25-to 44-year group complaned of indigestion. 4. The major diseases of the new patients which classified with International Classfication of Diseases (I.C.D.) were disease of the respiratory system, disease of the digestive system, and disease of the musculo-skeletal system and connective tissue for male, disease of the respiratory system, disease of the digestive system, and accident, poisoning, violence for female. 5. Total ill days of the 92 new patients were 536 days and average ill days per case were $6{\pm}38.3$ days. 6. The rate of receiving treatment in the prolonged ill cases was 82.2%(medical facilities 46.4%, drug stores 27.5%, herb medicine 8.3%). 7. The rate of receiving treatment by first choice of the new patients was 88.0% (drug stores 57.%, medical facilities 28.2%, and herb medicine 2.2%), and the rate of receiving treatment by second choice was 30.9% of first treatment cases (medical facilities 44.0%, drug store 44.0% and herb meicine 12.0%). 8. Annual hospitalization rate per 1,000 population was 12.0 (male 12.0, female 11.9). 9. The locations of medical facilities utilized by out-patients were: in the prolonged ill cases Seoul or other places 66.4%, Nam Yang Ju Gun 33.6%, in cases of the new patients Seoul or other places 35.1% and Nam Yang Ju Gun 64.9% respectively. 10. The satisfaction rate of the new patients by mode of receiving treatment was: in cases of primary utilization by first choice herb medicine 100.0%, medical facilities 88.5%, and drug stores 69.8%, in cases of secondary utilization medical facilities 100.0%, herb medicine 100.0%, and drug stores 72.7% respectively. 11. The medical cost per utilized facilities was as follows; in average medical fee per case out-patient 8.947 won, in-patient 266,000 won, drug stores 1,532 won, and herb medicine 15,607 won, in average medical fee per day out-patient 4,829 won, in patient 14,178 won, drug stores 891 won, and herb medicine 4,906 won respectively. 12. The sources of the hospital charges paid out were: there own expense 50.0%, debt 35.3%, and security of medical care 14.7% respectively.

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