• 수산해양교육연구
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• 제27권4호
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• pp.1136-1146
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• 2015

The purpose of this study was to clarify the meaning of marine officer's self-efficacy, job satisfaction, definition of self-development and factors of determination. It shows that how their self-efficacy affects job satisfaction, self-development and that how their job satisfaction affects self-development. To achieve the purpose of the research, checked the definition and factors of marine officer's duty, self-efficacy, job satisfaction and self-development. Furthermore, cultivated a research model about the factors to influence between self-efficacy and job satisfaction, self-efficacy and self-development, job satisfaction and self-development. A result of hypothesis test by regression analysis is that 11 hypotheses were adopted among 17, and the rest of them were dismissed. The contents of hypotheses were set as follows; self-efficacy and internal job satisfaction, self-efficacy and external job satisfaction, self-efficacy and self-development, job satisfaction and self-development.

• Journal of Preventive Medicine and Public Health
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• 제33권4호
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• pp.426-435
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• 2000

Objectives : To determine the relationships among quality, satisfaction, value and purchase intention in health care service. Methods : The data were gathered from out-patients who had used hospital services. They were asked to assess service quality, satisfaction, service value, and purchase intention. A total of 557 usable questionnaires were gathered. The data were analyzed using SAS version 6.12. The analysis methods employed in the study were confirmatory analysis and covariance structural analysis. Results : Service quality exhibited a significant and positive relationship with satisfaction, service value, and purchase intention. Furthermore, satisfaction had a significant and positive relationship with purchase intention. And finally, service value had a significant and positive relationship with both satisfaction and purchase intention. Based on these findings, it is evident that satisfaction was a mediator between service quality and purchase intention. Also service value played a mediating role between service quality and satisfaction. Conclusions : These results suggest that service quality is an antecedent of satisfaction and sonics value, and exerts a stronger influence on purchase intentions than satisfaction and service value do. Thus, managers may need to emphasize service quality in health care.

• 한국병원경영학회지
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• 제10권2호
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• pp.1-25
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• 2005

This study purports to investigate the determinants of patient satisfaction and intent to revisit at national university hospitals in Korea. A total of 8 independent variables for outpatients, 9 independent variables for inpatients, and an intervening variable of overall patient satisfaction were selected through literature review. The independent variables for outpatients contain the level of satisfaction with physicians, nurses, ancillary staff, administrative procedure, medical cost, physical environment, facility convenience. and health recovery. With regard to the independent variables for inpatients, the quality of ward services was added to those of outpatients. Each variable contains 3 to 8 items measuring the level of satisfaction with various aspects of the variable. The sample used in this study consisted of 879 outpatients and 821 inpatients. Data were collected with interview survey and analyzed using path analysis. The major findings of the study are as follows: 1) The following variables have significantly positive effect on the intent to revisit of outpatients: health recovery, overall satisfaction, satisfaction with physicians, and ancillary staff. 2) The following variables have significantly positive effect on the intent to revisit of inpatients: health recovery, satisfaction with nurses and physicians, overall satisfaction, and administrative procedure. 3) The following variables of admission procedure, satisfaction with ancillary staff, facility convenience, quality of ward services were found to have significantly positive effect only on the level of overall satisfaction, even though they do not have significant total effect on the intent to revisit. The results of the study indicate that national university hospitals in Korea should make an effort to improve the satisfactory level of patients with clinical outcome, services provided by physicians, nurses, and ancillary staff, and the quality of administrative procedure for enhancing the intent to revisit of patients.

• 한국응급구조학회지
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• 제27권2호
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• pp.19-29
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• 2023

Purpose: This study attempted to identify job stress, resilience, and job satisfaction among firefighters and to identify factors that influence job satisfaction. Methods: The study was conducted among 150 active firefighters who agreed to participate after reading an explanation of the purpose and importance of the study. They were sent a link to the self-report questionnaire URL via text message. Results: The mean scores for the variables were 2.26 for job stress, 3.55 for resilience, 3.30 for empathy, and 3.23 for job satisfaction. There was a significant difference in job satisfaction based on age. Job satisfaction was significantly positively correlated with empathy (r=248, p=.002) and resilience (r=463, p<.001) and significantly negatively correlated with job stress (r= -.740, p<.001). In other words, higher resilience and empathy were associated with higher job satisfaction, while higher job stress was associated with lower job satisfaction. And job stress was the influencing factor of job satisfaction, with an explanatory power of 55%. Conclusion: To improve firefighters' job satisfaction, management programs should be developed to enhance resilience and empathy and specific measures should be taken to reduce job stress.

• 대한한의정보학회지
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• 제22권1호
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• pp.27-36
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• 2016

Purpose: The purpose of this study was to compare the level of job stress, burn-out and job satisfaction between intensive care unit nurses and general unit nurses. Methods: The subjects of this study were 100 intensive care unit nurses and 100 general unit nurses in university's hospitals. The data were collected using self-report questionnaires. The data were analyzed by descriptive statistics, -test, ANCOVA, t-test, ANOVA, and Pearson correlation coefficient by using the SPSS WIN 20.0 program. Results: There were significantly negative correlation in the score of job stress and job satisfaction in both groups of nurses. Job stress of intensive care unit nurses was significantly differences according to department satisfaction. Burn-out of intensive care unit nurses was significantly differences according to position, department satisfaction. Job satisfaction of intensive care nurses unit was significantly differences according to department satisfaction. Job stress of general unit nurses unit was significantly differences according to department satisfaction. Burn-out of general unit nurses was significantly differences according to clinical experience, position, department satisfaction. Job satisfaction of general unit nurses was significantly differences according to clinical experience, department satisfaction. Conclusions: The appropriate rewards for intensive care nurses and general unit nurses to decrease their job stress will be needed in hospital settings. In addition, a plan for systemic nurse training program is needed to provide high quality nursing education for each unit nurses effectively.

• Clinical and Experimental Pediatrics
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• 제58권12호
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• pp.466-471
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• 2015

Purpose: This study attempted to examine parental satisfaction with pediatric emergency care (PEC) in Korea and investigate the features influencing overall satisfaction. Methods: A nationwide, cross-sectional survey was conducted among parents who had taken their children to an Emergency Department (ED) in the three years prior to the study. A 21-item, structured questionnaire was administered to the parents through a web-based system. Participants' satisfaction levels and the strength of the association between PEC components and overall satisfaction were rated using a 7-point Likert scale. Results: In total, 1,000 parents participated in the survey, of which 402 (40.2%) stated that they were generally satisfied with the delivered PEC. Female participants, mothers, and parents with low-acuity patients were more likely to be dissatisfied with the delivered PEC. Although the ED environment was the lowest level of satisfaction, it did not significantly influence the respondents' overall levels of satisfaction. The most influential factors in terms of overall satisfaction were "nurses' professionalism" and "doctors' attitude and proper explanation". Conclusion: Parents' overall level of satisfaction with PEC is relatively low and is closely related to factors associated with ED personnel.

• 간호행정학회지
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• 제11권1호
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• pp.23-31
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• 2005

Purpose: This study aimed to find out the fact that the empowerment would effect on the job satisfaction with priority given to followership style. Method: The subject of this study were 465 nurses who were employed at 3 general hospital in one university. The data were collected through questionnaires survey of empowerment and job satisfaction, followership style from 26 April to 4 May 2004. Result: The empowerment explained 52% of the job satisfaction. The critical factor were 'Opportunity' and 'Resource'. The followership style were Exemplary followers, Pragmatist followers and Passive followers that the empowerment significantly influenced on the job satisfaction. 1) Exemplary followers, The empowerment explained 69% of the job satisfaction. The critical factor were 'Resource' and 'Support'. 2) Pragmatist followers, The empowerment explained 43% of the job satisfaction. The critical factor were 'Resource' and 'Opportunity'. 3) Passive followers, The empowerment explained 36% of the job satisfaction. The critical factor was the only 'Support'. Conculsions: The empowerment was ascertained to influence on job satisfaction. And It differed the critical factor of empowerment according to followership style. Therefore, Organizational manager must take into account followership style when develope the strategy for organizational effectiveness.

• 한국의료질향상학회지
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• 제12권1호
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• pp.78-90
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• 2006

Background : The concept of 'service' in a hospital is based on the quality of medical staffs who serve as customer-satisfying media, and this is what distinguishes general hospitals from other business corporations in which customer satisfaction is achieved through commercial products. Thus, the internal employee satisfaction is essential in the improvement of the 'service' and subsequent 'competitiveness' of a hospital. The purpose of this study is to establish internal marketing strategies for a general hospital through regular surveys on employee satisfaction. Method : Surveys on employee satisfaction in radiology department were conducted regularly twice a year in a university hospital with 800 beds 2001 in 2004. The subjects of this study were 35 employees who work in radiology department. The authors developed the questionnaires and the surveys were conducted initially during the first 6 months of the year. After necessary improvements were made by applying 6 Sigma techniques, subsequent surveys were conducted during the latter 6 months of the year and the degree of employee satisfaction was compared. Results : Overall satisfaction increased with a constant rate and the authors were able to assess that the hospital is being gradually stabilized. The degree of satisfaction assessed by multiple choices showed only minor changes. However, as a result of focusing on the demands put forth by the employees through the open questions, the degree of satisfaction increased gradually year after year. Conclusions : It is important to heighten the internal employee satisfaction systematically and harmoniously through the assessment on the demands of the internal customers and feedback-based communications between the management officers and the staffs. Continuous surveys on the internal employee satisfaction will serve to be valuable materials in the establishment of internal marketing strategies for a general hospital.

• 융합정보논문지
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• 제8권6호
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• pp.21-29
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• 2018

융복합시대에 생활스트레스가 대학생활만족도와 전공만족도에 미치는 영향에 대하여 파악하고자 한다. 전라도와 광주광역시에 위치한 대학교의 재학생 364명 대상으로 2018년 4월 2일부터 2018년 4월 23일까지 자기기입식 설문조사를 실시하였다. 일반적 특성에 따른 대학생활 만족도와 전공만족도는 주관적 건강상태의 경우 양호가 가장 높게 나타났다. 생활스트레스 중 대인관계 영역 중에서는 교수관계가 높게 나타났고, 당면과제 영역 중에서는 학업문제가 가장 높게 나타났다. 생활스트레스 전체는 평소 수면시간의 경우 6-8시간이 가장 낮게 나타났다. 대학생활 만족도에 가장 많은 영향을 미치는 요인은 전공만족도 이였다. 전공만족도에 가장 많은 영향을 미치는 요인은 대학생활 만족도이었고, 생활스트레스 정도가 높을수록 전공만족도가 낮게 나타났다. 따라서 대학생들의 생활스트레스 완화될 수 있는 교육 및 프로그램 개발에 기초자료로 활용하고자한다.

• 한국전문물리치료학회지
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• 제9권1호
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• pp.97-110
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• 2002

The purposes of this study were to investigate the patient satisfaction with physical therapy services and find the related factors to patient satisfaction. In this study, three hospitals were selected at large, middle, small city. Ninety subjects (53 males, 37 females) who had received physical therapy service were participated in this survey. Survey data were collected by a written questionnaire. The patient satisfaction scale had a good reliability (Cronbachs alpha=.9134). The collected data were analyzed by t-test, ANOVA, and Kruskal-Wallis. The scores of patient satisfaction with physical therapy services at large, middle, and small city were 79.67, 76.23, and 86.33 respectively. The score of patient satisfaction at small city was significantly higher than middle and large city (p<.01). There was no significant difference in patient satisfaction with physical therapy services according to gender, age, education years, occupation, marital status, religion and average monthly income. Further studies are needed to identify which specific factors are related to patient satisfaction with physical services. This information will be useful in improving the patient satisfaction.