The Korean Journal of Emergency Medical Services (한국응급구조학회지)

The Korea Society of Emergency Medical Services (한국응급구조학회)
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Effects of job stress, resilience, and empathy on job satisfaction in firefighters

소방공무원의 직무스트레스, 회복탄력성, 공감능력이 직무만족도에 미치는 영향

  • Received : 2023.06.28
  • Accepted : 2023.08.28
  • Published : 2023.08.31
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Abstract

Purpose: This study attempted to identify job stress, resilience, and job satisfaction among firefighters and to identify factors that influence job satisfaction. Methods: The study was conducted among 150 active firefighters who agreed to participate after reading an explanation of the purpose and importance of the study. They were sent a link to the self-report questionnaire URL via text message. Results: The mean scores for the variables were 2.26 for job stress, 3.55 for resilience, 3.30 for empathy, and 3.23 for job satisfaction. There was a significant difference in job satisfaction based on age. Job satisfaction was significantly positively correlated with empathy (r=248, p=.002) and resilience (r=463, p<.001) and significantly negatively correlated with job stress (r= -.740, p<.001). In other words, higher resilience and empathy were associated with higher job satisfaction, while higher job stress was associated with lower job satisfaction. And job stress was the influencing factor of job satisfaction, with an explanatory power of 55%. Conclusion: To improve firefighters' job satisfaction, management programs should be developed to enhance resilience and empathy and specific measures should be taken to reduce job stress.

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