Clinical and Experimental Pediatrics

The Korean Pediatric Society (대한소아청소년과학회)
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Parental satisfaction with pediatric emergency care: a nationwide, cross-sectional survey in Korea

  • Jang, Hye Young (Department of Emergency Medicine, Soonchunhyang University Seoul Hospital) ;
  • Kwak, Young Ho (Department of Emergency Medicine, Seoul National University College of Medicine) ;
  • Park, Ju Ok (Department of Emergency Medicine, Hallym University College of Medicine Dongtan Sacred Heart Hospital) ;
  • Kim, Do Kyun (Department of Emergency Medicine, Seoul National University College of Medicine) ;
  • Lee, Jin Hee (Department of Emergency Medicine, Seoul National University College of Medicine)
  • Received : 2014.09.05
  • Accepted : 2015.01.23
  • Published : 2015.12.10
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Abstract

Purpose: This study attempted to examine parental satisfaction with pediatric emergency care (PEC) in Korea and investigate the features influencing overall satisfaction. Methods: A nationwide, cross-sectional survey was conducted among parents who had taken their children to an Emergency Department (ED) in the three years prior to the study. A 21-item, structured questionnaire was administered to the parents through a web-based system. Participants' satisfaction levels and the strength of the association between PEC components and overall satisfaction were rated using a 7-point Likert scale. Results: In total, 1,000 parents participated in the survey, of which 402 (40.2%) stated that they were generally satisfied with the delivered PEC. Female participants, mothers, and parents with low-acuity patients were more likely to be dissatisfied with the delivered PEC. Although the ED environment was the lowest level of satisfaction, it did not significantly influence the respondents' overall levels of satisfaction. The most influential factors in terms of overall satisfaction were "nurses' professionalism" and "doctors' attitude and proper explanation". Conclusion: Parents' overall level of satisfaction with PEC is relatively low and is closely related to factors associated with ED personnel.

Keywords

References

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