• 제목/요약/키워드: Satisfaction Indicators

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다층모형 분석을 활용한 한국 노인의 성공적 노화 지표들의 변화궤적 연구: 남녀 차이 검증을 중심으로 (Gender Differences in Trajectories of Successful Aging Indicators: Findings from Korean Longitudinal Study of Aging)

  • 이현엽;이혜수
    • 한국노년학
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    • 제39권4호
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    • pp.977-996
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    • 2019
  • 본 연구에서는 다층모델(Multilevel modeling) 분석을 통해, 노년기 연령 증가에 따른 9개의 성공적 노화지표들(만성질환의 개수, 우울증, 일상생활 능력, 도구적 일상생활 능력, 인지기능, 사회경제적 활동 참여, 이웃과의 접촉 빈도, 건강에 대한 주관적인 만족도, 삶에 대한 전반적인 만족도)의 개인 내 변화궤적을 분석하고, 이러한 변화에 있어 학력의 효과를 통제한 후 남녀 간 차이가 있는지 검증하였다. 연구 변수들은 고령화 연구 패널조사를 통해 수집된 1차 년도(2006년) ~ 6차 년도(2016년) 자료에서 도출되었으며, 65세 이상(2006년 기준) 노인인구 중 여섯 번의 패널조사에서 모두 응답한 2,058명(남성: 822명, 여성: 1236명)의 자료를 활용하였다. 분석 결과, 65세 때에 남성 노인은 여성 노인보다 낮은 만성질환의 개수와 낮은 수준의 우울증상, 높은 일상생활 능력, 높은 인지기능, 활발한 사회경제적 활동 참여, 높은 주관적인 건강 및 삶의 만족도를 나타냈다. 그러나 65세 이후 연령이 증가함에 따라 남녀 모두 신체적, 인지적 기능은 감소하고 만성질환의 개수 및 우울증은 증가하였으며, 사회적 활동의 참여가 줄어들고, 개인의 건강과 삶에 대한 주관적인 만족도도 전반적으로 감소하였다. 대부분의 성공적 노화 지표들은 비선형의 변화를 나타냈으며 특히 70대 중반 이후부터 현저하게 증가 또는 감소하는 경향이 나타났다. 이러한 결과는 노인들의 건강한 삶을 증대시키기 위해서는 사회정책 및 보건적 개입이 70대 중반 이후부터 더 심도 있게 진행되어야 함을 시사한다.

지역사회역량이 건강에 미치는 영향에 대한 다수준 분석: 사회의 질 증진에 주는 함의 (A Multi-level Study of Contextual Effects of Community Capacity on Health Status among Seoul Residents: Focused on Social Quality)

  • 정민수;조병희
    • 보건교육건강증진학회지
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    • 제28권4호
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    • pp.1-14
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    • 2011
  • Objectives: The aim of the present study is to elucidate the relationship of community capacity to health in a metropolitan area in Korea. To do so, a multi-level model to verify the contextual effects of community capacity is presented. Methods: The study materials are the "The 4th Seoul Citizens Health Indicators Surveys" on 404 dong in Seoul. The community capacity indicators were developed in two strata: individual-level indicators with community identity domain; and community-level indicators with participation in community organizations, number of non-profit organizations, degree of organizing of community-based organizations, and volunteer activities. Results: Higher unhealthy probability occurs among those with lower community capacity at the community level, lower individual income, and lower community satisfaction at the individual level. It contributed to explaining self-rated health status and showed that there were contextual effects of the community going beyond the compositional effects of the individual. Conclusions: In the process of building community capacity, a community autonomously finds pending issues and solves related problems, and in so doing, raises the social quality and establishes the conditions for health promotion. Thus, the significance of neighborhood needs to be discovered and created in a new way through the development of community capacity.

행복결정요인이 지역주민 건강인식에 미치는 영향 연구 (Study on Effect about The Determinants of Happiness to The Local Residents of Their Cognition of Health)

  • 남희은;백정원;류지선
    • 보건의료산업학회지
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    • 제5권4호
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    • pp.53-63
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    • 2011
  • This study focused on 'The Health' which should considered as a precondition for the local residents by reinvestigating the indicators of happiness after Young-Do ward formulate a community social welfare plan. There is purpose of this study as below. I searched an general attribute and the indicators of happiness, then looked how does results from questions about health and factors of the indicators of happiness can affects the health with some kinds of elements. Five hundred people from the inhabitants of Young-Do ward who is living in Young-Do district were separated by using the random sampling method as the subject of the study. The investigation took effect from October to November of 2010 and an investigator visited the inhabitants of a ward with structured questionnaire. An investigator had one-on-one talk with inhabitants of Young-Do ward while the investigation and I also collected the data through self-administered questionnaire as well. I found the physical elements influence in the health much more than the outside factors from the study. Higher satisfaction of their career, relationship between friends and co-workers, work environment and married life reflects the fact that higher self-contentment means high quality health level.

읍.면 소재지 종합정비사업 평가지표 체계의 개선방안 -기존 소도읍 육성 사업의 평가지표 체계 분석을 바탕으로- (An Improvement of Evaluation Indicator System Geared towards Comprehensive Rearrangement Projects in Seats of Township and Town Offices -Based on the Existing Evaluation Indicator System of Small Town Promotion Projects-)

  • 김은정;안유정;이만형
    • 한국농촌건축학회논문집
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    • 제14권1호
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    • pp.45-56
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    • 2012
  • This study focuses on design of supplementary evaluation indicator system geared towards comprehensive rearrangement projects in seats of township and town offices. In the first phase, it tries to reveal major problems and issues related to evaluation of the existing small town promotion projects. In terms of analytical tools, this study depends on the Delphi and AHP techniques. In specific, after three rounds of the Delphi methods, it extracts a series of alternative evaluation indicators derived from the AHP methods. It covers 5 major evaluation criteria, under which 18 independent items are hierarchically interconnected. It expects that these alternative evaluation indicators would contribute to selecting appropriate small town promotion projects. Next, applying these evaluation indicators, we examine couples of comprehensive rearrangement projects in seats of township and town offices. From the comparative contexts, we believe that the proposed alternative evaluation criteria would improve the general satisfaction level of key stakeholders in deciding the priority order of the small town promotion projects.

전국 농가의 읍.면 거주지역별 일반적 특성과 주거환경 비교 : 2008 농촌생활지표 자료를 중심으로 (General Characteristics and Housing Environments of Agricultural Households by Eup.Myun Area : Analyses of 2008 Survey Data on the Rural Living Indicators)

  • 조재순
    • 가정과삶의질연구
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    • 제29권3호
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    • pp.71-83
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    • 2011
  • The purpose of this study was to find out the nationwide general characteristics and housing environments of agricultural households and the differences of them by Eup-Myun Areas. The data were subsample of the 2008 survey on the rural living indicators collected by the rural development administration. Only agricultural households, 73.7% of the original nationwide data (1,461 households out of 1,983) sampled by multi-stage stratified clustering methods and face to face interview in Aug. 2008, were selected and the cross-tabulation(X2) was mainly used to find the difference by Eup Myun areas through spss 12.0 for window. The results showed that the general characteristics of agricultural households such as head of household, family, and economic characteristics were mainly differed by Eup Myun Areas. Agricultural households in Eup area were more likely low in the general characteristics than were those in Myun area. Housing environments were less likely than the general characteristics differed by Eup Myun areas. Improvements of drinking water system, housing alteration, oder, and garbage system were needed to increase the satisfaction with residential environments of agricultural households. This study suggests the use of annual survey on the rural living indicators data would be applicable to various research subjects of home economics.

Development of Customer Satisfaction Index (CSI) Model for Pakistan

  • HAMAYUN, Khadija;HAFEEZ, Shakir
    • The Journal of Asian Finance, Economics and Business
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    • 제9권7호
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    • pp.153-171
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    • 2022
  • To measure economic performance, customer satisfaction indices are constructed. This study proposes an index for banking and telecom, a significant evaluative system for comparing and enhancing customer satisfaction across the industries. The study suggests and examines amendments and improvements to the prior indices and incorporates ignored indicators to propose a punier index for Pakistan. The study is a pioneer in integrating online and offline indices into a single comprehensive model. The study is enriched by the Theory of Reasoned Action and Technological Acceptance Model. A sample of 320 respondents was used. The sample was divided based on gender and marital status. To authenticate the theoretical model, PLS-SEM was applied. We discovered nine latent variables that define customer satisfaction and conclude that a single model can be utilized for e-commerce enterprises as well. The index scores are comparable to the American index for banking and the Turkish index for telecom. Multi-group analysis (MGA) was used to comprehend the differences among the groups. This reveals that customization, design, reliability, and responsiveness induce satisfaction in telecom male and married customers. For the banking industry, the difference exists in complaint handling, customization, corporate image, perceived price, reliability, responsiveness, sentiments, convenience, and security to satisfaction links, image and complaint handling to loyalty links.

Progress Spinner의 진행 패턴 차이가 사용자의 인지 진행 속도 및 만족도에 미치는 영향 연구 (Effects of Different Patterns of Progress Spinner on Perceived Downloading Speed and Overall Satisfaction)

  • 박경진;김경도
    • 대한산업공학회지
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    • 제43권3호
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    • pp.184-191
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    • 2017
  • Progress indicators provide information about downloading progress and the remaining time. Two common forms of indicator are bar and spinner. However, most studies have focused on the form of bar. Therefore, we are going to investigate which patterns of progress spinner show better perceived speed and satisfaction. Also the effects of provision of time information were studied. This study provided the progress spinner with different patterns with 4 seconds and 12 seconds download latencies. The participants evaluated overall satisfaction and perceived downloading speed. As a result, 'Speed Up' patterns showed the higher perceived downloading speed and satisfaction than 'Speed Down' patterns. In 4s situation, it was better with time information was absent. In 12s situation, it was higher in terms of the perceived downloading speed when time information was provided.

원자력발전소 조직의 성향과 종사자의 조직적합도 및 직무만족/몰입 (Organizational Personality Types, Employer-Organization Fit and Job Satisfaction/Involvement of the Nuclear Power Plants)

  • 김대호;이용희
    • 한국안전학회지
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    • 제21권5호
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    • pp.77-83
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    • 2006
  • The purpose of this study is to assess the organizational personality types, employee-organization fits and the job satisfaction/involvement in a Korea standard nuclear power plant(NPP), which is a representative safety work place. First we chose 427 procedures that are related to safety out of 777 officially managed procedures referenced by 13.5 of FSAR(final safety analysis report). Next, we finally chose 70 procedures of 8 divisions for 44 employees regarding the duties for NPPs' division, experiences of operations, an operational know-how, and the indication of operational weakness. This study used OPTI(organizational personality type indicators) and the combination of 4 preference types for determining the organizational personality to produce personality types of organizations for NPPs' division. To assess the job satisfaction and involvement, we used a questionnaire and an interview, for 300 employees(83.5%) of the Korea standard NPP.

Quality-Sustainable Way to Business Excellence

  • Kondo, Yoshio
    • International Journal of Quality Innovation
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    • 제3권2호
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    • pp.1-12
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    • 2002
  • Quality is distinguished from the other important management indicators, cost and profitability, by the features of its far longer history and of common concern to both manufacturer and customer. We may say from this that quality has a far more human aspect than either cost or profitability. We stress the importance of establishing “quality culture.” But we do not commonly use the terms of “cost culture” or “productivity culture.”In addition, we know from our experiences that improving quality by creative methods can lead to lower cost and higher productivity, although the converse is not necessarily true. In the Maslow's hierarchy of human needs, it is known that the character of human needs changes from extrinsic and material ones at lower levels to intrinsic and mental or spiritual ones at higher levels. We know from our experience that employee satisfaction is closely linked with quality, which is of more human nature and can further be deployed into the detailed elements of quality. The leaders and managers should positively display leadership and respond to the efforts of the subordinates. Without these managerial leadership and efforts, it is almost impossible to provide essential and true customer satisfaction. They are the indispensable elements for business excellence.

구매후 의류제품에 대한 감정이 제품만족과 사용에 미치는 영향 (The Effects of Emotions Elicited Clothing Product on Product Satisfaction and Using in Postpurchase Processes)

  • 이영선;김은영
    • 한국생활과학회지
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    • 제6권1호
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    • pp.79-88
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    • 1997
  • The postpurchase process is the phase that consumers evaluate products or services while using them. And then, they may experience satisfaction/dissatisfaction and emotions elicited products or services. The satisfaction and emotions may be important concepts in consumer behavior such as brand attitude, purchase intentions and using. The purpose of this study was to examine the effects of emotions elicited clothing products on product satisfaction and using in postpurchase. The subjects in this study were selected 500 females. The data were collected by using questionnaires, and 431 data were analysed. The results were as follows: The emotions in postpurchase process were consisted of three dimensions; unpleasure, pleasure, security/activity. These three emotions had the causal effects on product satisfaction significantly, and the unpleasure influenced stronger than others on satisfaction. In addition, the emotions were related to using and the ownership of clothing products. The emotions of pleasure and the security/activity influenced on the ownership, and the security/activity and unpleasure influenced on using clothing products. Therefore, the results in this study imply that consumption emotions elicited clothing products would be multidimensional, and the emotional factors would be important indicators for explaining the satisfaction. The positive affects were related to using clothes, which is, the consumer would have fulfilled their hedonic desires by wearing clothes. Also, the positive affects would be the basis for marketing strategies of sales promotions in clothing products.

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