• 에너지공학
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• 제24권3호
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• pp.142-149
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• 2015

본고에서는 에너지절약 협력사업의 성과분석을 위한 평가지표를 개발하였다. 전문가 자문을 통해 사업계획, 사업집행 및 사업성과 등 단계별 성과분석을 위해서 평가지표를 제시하였다. 성과분석을 위한 주요 평가지표로 1) 계획단계의 사업 선정 및 평가기준, 목표와 계획의 구체성, 2) 프로그램 운영상 사업 추진방식의 체계화, 사업관리와 사후관리 내용 및 참여주체 선정내용, 3) 프로그램 추진성과의 목표달성여부, 참여자 만족도 등 효과성 등을 들 수 있다. 이와 같은 평가지표는 전문가 자문을 통해 수립단계의 적절성(4개 항목), 운영상의 집행성과(6개 항목), 사업성과의 효과성(5개 항목) 등의 평가지표를 설정하였다. 다만, 사업단계별 평가지표 이외에 협력사업에 대한 에너지절약 효과와 홍보활동 성과 등에 대한 평가지표를 포함하지 못한 제약을 안고 있다.

• 한국주거학회논문집
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• 제27권5호
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• pp.65-72
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• 2016

The purpose of the study was to investigate defect cases in residential interior design, to identify the state of defects, and to categorize types of defect and disputes. In addition, consumer appraisal to residential interior design service were analyzed. The results of this study could provide fundamental information regarding the defects and claims in residential interior design. First, we did literature review for defect disputes in architectural design and interior design. We identify the definition of defects by building life cycle, by state of construction, by activity, and by design performance. Second, we analysed interior design defects cases reported in Korea Consumer Agency & Ministry of Land, Infrastructure and Transport. A total of 49 cases of defect disputes in residential interior design from 2000 to 2015 were investigated. As a result, many defects appeared during the construction stage. A majority of defects cases fall into insulation, water-proofing/leakage work. In terms of design aspects claim, functional and aesthetic defects were claimed. Third, from Consumer Market Evaluation Indicators, raw data from 500 respondents were investigated for the housing repair and interior design. It is found that information comparability, responsiveness to consumer claim, price, and safety are important factors for consumer satisfaction in interior design.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2019년도 추계학술대회
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• pp.195-196
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• 2019

최근 경제의 불확실성이 커지면서 매출 확대를 기대하기 힘든 상황에서 운영비용을 줄이기는 쉽지 않은 상황이다. 저비용으로 서비스 수준을 올려 시장에서의 경쟁우의를 지켜야 하는 물류센터 입장에서는 저렴한 비용으로 서비스 수준을 획기적으로 향상시킬 수 있는 방안이 필수적이다. 본 연구에서는 KPI (Key Performance Indicator) 분석을 통해 물류운영시스템 전체 프로세스를 대상으로 효율적인 물류 운영을 하고 있는지를 판단하고, 성과지표를 중심으로 고객만족도를 높일 수 있도록 각 항목을 설정하여 측정하고 개선해야 함을 시사하고 있다.

• 디지털산업정보학회논문지
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• 제12권2호
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• pp.87-102
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• 2016

The customer requirements are constantly changing in the hyper-competition and competition is becoming increasingly intensified. In order to ensure the competitive advantage in the industry should focus on the management activities to enhance customer satisfaction. High quality means pleasing customers, not just protecting them from annoyances. It is due to continuous and requires the establishment of a quality management system that meets the characteristics and systematization need to manage a stable quality and productivity, which should be done in a company-wide quality management activities. The purpose of this study is to identify a suitable organizational diagnostic model for considering to adopt ISO 9001 quality management systems. We used the three-round delphi techniques on a panel of 30 experts. A total of 26 assessment indicators were developed through this panel. First, it is important to evaluate the strategy about quality. Second, it is important to evaluate the systems about periodically communicating quality agenda. Third, it is important to evaluate the responsibility of overall business process. In conclusion, this study empirically shows how firms can develop an organizational diagnostic model to increase their quality management systems.

• 품질경영학회지
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• 제37권2호
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• pp.1-11
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• 2009

Recently, many companies have been very interested in CRM(Customer Relationship Management). Most companies have been also considering the contact center as a key CRM channel, because it is a contact point between customers and companies. It turns out that the contact center handles over 70% of all customer-company interactions and the success or failure of a company can be determined by the customer satisfaction with contact center experiences. Despite of the strategic importance of the contact center, there has been few empirical study on the efficiency of contact center operations in the literature. One of the main purposes of this study is to evaluate the efficiency of contact centers so as to not only identify the current status of contact center operations, but also suggest ways to improve operational efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to 57 domestic contact centers in order to compare their relative efficiency. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, outsourcing service management, and the productivity analysis of service personnel.

• 상하수도학회지
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• 제28권6호
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• pp.755-763
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• 2014

In this paper, a System Dynamics(SD) computer simulation model has been developed to assess the effects of developing and providing an alternate water source. A water service index was also developed to estimate the level of overall customer satisfaction on water supply service. Data from the Busan water supply service and the Korea Development Institute regarding the Nak Dong river bank storage development were utilized during the modeling processes. Some important indicators of the system under study were analyzed by the simulations of development of the alternate water source for Busan. The developed SD model and the water service index can be further utilized as a tool that can assess the extent and timing of an additional service improvement project.

• 대한지역사회영양학회지
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• 제3권5호
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• pp.707-714
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• 1998

This cross-sectional study was designed to describe in nutritional and health status of the Korean elderly residing in America using demographic variables, dietary, anthropometric and functional status indicators, and to investigate possible relationships among these variables. Sixty elderly persons aged 61-91 years were assessed in their homes. Dietary intake was estimated by the 24-hour recall and brief dietary questionnaire. The following anthropometric measures were taken : weight, height, knee height, triceps skinfold, and midarm circumference. Functional status was measured by activities of daily living(ADLs), instrumental activities of daily living(IADLs) questionnaires, and a measure of psychosocial status as "happiness score"(a life satisfaction questionnaire). Intakes of energy, calcium, magnesium, folacin, vitamin B6, and zinc were low in this elderly sample. Females 75 years of age and older had extremely low energy intakes. A large percentage of subjects reported difficulty with both activities of daily living and instrumental activities of daily living. Subjects over 75 years of age reported more difficulty than younger subjects for most activities. Gender differnces were seen in anthropometric variables and energy intake. Happiness scores were similar in subjects, regardless of age or gender, however, happiness score was significantly correlated with the energy and protein intake(p<0.05). Several difficulties were encountered during the assessment of this elderly sample. The conditions in the home were unpredictable and often inadequate for the anthropometric measures in particular. Further research is needed to improve current methodologies so that they may be more adaptable to the conditions found in homes. in homes.

• 보건행정학회지
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• 제15권3호
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• pp.17-39
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• 2005

Social solidarity, equity in financing, and efficiency in administration have been core issues in the development of Korean health insurance reformation since 1988. This study is to investigate the trend of administrative cost in Korean National Health Insurance from various aspects. For the analysis of administrative cost, the expenditures of each insurance society and the National Health Insurance Corporation are divided into 4 items of (1) insurance benefit, (2) administrative cost, (3) an agency provision accounts, (4) other expenses, and then they are reorganized. The analyses based on 5 types of the health insurance administrative cost showed that efficiency in administration has been improved generally. We, however, should consider qualitative aspects such as customer's satisfaction with health insurance administration, prompt service, control of unjust expenditure (unjust claims), and provision of medical service including health consultation in assessing efficiency of administration. And, in order to connect the administrative costs of health insurance with efficiency, we need to give a fundamentally new definition, which can contain elaborateness of expenditure in details including the structure and evaluation method of administrative costs. It may be necessary to develop new indicators or analyzing methods hereafter.

• 응용통계연구
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• 제26권6호
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• pp.959-975
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• 2013

Friendly (1992)의 SAS macro faces 프로그램은 다변량 시각화 표현법 중 하나인 체르노프 얼굴 분석을 위한 프로그램이다. 본 연구에서는 faces에서 사용된 18개 얼굴 특징 변수를 살펴보고 현 시대의 흐름에 맞는 좋은 얼굴의 정의에 따라 수정된 프로그램을 제시하였다. 또한 은행의 안정성, 소비자 만족도, 건전성, 수익성을 나타내는 11개 은행경제지표에 기초한 체르노프 얼굴분석을 통하여 국내 15개 은행에 대해 소비자 입장에서 좋은 은행 평가를 수행하였다.

• KIEAE Journal
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• 제10권6호
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• pp.81-89
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• 2010

This study focuses on a concrete understanding of the characteristics of perceptions and needs about healthy housing of the elderly, who represent the most vulnerable group of people in society, on the four evaluation dimensions of healthy housing as part of the research for evaluation indicators development for housing health performance in apartments. First, it was found that the elderly perceive an environment where their physical health is well supported as the most important factor for healthy housing. Additionally, the management support of the housing was perceived as the second most important consideration. Second, the most frequently used area for the elderly is the living room and a desired place to be added to indoor spaces was a room of their own or a 'living room', which clearly indicates the importance of the indoor environment for the elderly. Third, the biggest factor for the interior environment that affected the satisfaction level of the elderly in their housing was largely based on the convenience factor that helped lesson the discomfort in their daily life due to the physical aging process, and also on factors related to the pleasant indoor surroundings. Based on the concepts discovered in this study on healthy housing, more concrete items should be developed in the future for an extensive indicator for health performance evaluation, and actual research on the general public should follow suit.