• Title/Summary/Keyword: Satisfaction Assessment

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Risk Assessment in Finland: Theory and Practice

  • Anttonen, Hannu;Paakkonen, Rauno
    • Safety and Health at Work
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    • v.1 no.1
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    • pp.1-10
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    • 2010
  • The Finnish risk assessment practice is based on the Occupational Safety and Health (OSH) Act aiming to improve working conditions in order maintain the employees' work ability, and to prevent occupational accidents and diseases. In practice there are hundreds of risk assessment methods in use. A simple method is used in small and medium sized enterprises and more complex risk evaluation methods in larger work places. Does the risk management function in the work places in Finland? According to our experience something more is needed. That is, understanding of common and company related benefits of risk management. The wider conclusion is that commitment for risk assessment in Finland is high enough. However, in those enterprises where OSH management was at an acceptable level or above it, there were also more varied and more successfully accomplished actions to remove or reduce the risks than in enterprises, where OSH management was in lower level. In risk assessment it is important to process active technical prevention and exact communication, increase work place attraction and increase job satisfaction and motivation. Investments in OSH are also good business. Low absenteeism due to illness or accidents increases directly the production results by improved quality and quantity of the product. In general Finnish studies have consistently shown that the return of an invested euro is three to seven-old. In national level, according to our calculations the savings could be even 20% of our gross national product.

Student Satisfaction Study of Clinical Skills Training in Korean Medical Education (한의학교육에서 임상술기교육의 만족도 연구)

  • Sim, Sung Bo;Kweon, Ji Hyeon;Kim, Hyung Woo;Hong, Jin Woo;Shin, Sang Woo
    • The Journal of Korean Medicine
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    • v.34 no.3
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    • pp.37-53
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    • 2013
  • Objectives: This study aimed to evaluate the 1st class and 2nd class's satisfaction with clinical skills training in the Korean medical curriculum. A questionnaire was given to clinical clerkship students of Pusan National University School of Korean Medicine. Methods: These items covered overall satisfaction with training, learning support environment, curriculum interconnection, training and guidance, and self-assessment. Results: Most 1st class and 2nd class respondents were satisfied with their learning support environment. However, satisfaction with curriculum interconnection was lower. Conclusions: The results of this study demonstrate that students have a high level of satisfaction with clinical skills training. It might be concluded that clinical skills training has been effectively implemented into the Korean medical education.

A study on the improvement of first-aid activity space within the ambulance for the efficiency of 119 EMT's work (119구급대원의 업무 효율성 향상을 위한 구급차 내 처치공간 개선에 관한 연구)

  • Hong, Sung-Gi
    • The Korean Journal of Emergency Medical Services
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    • v.17 no.3
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    • pp.73-86
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    • 2013
  • Purpose: The purpose of this study is to provide the basic data for the ergonomic design of first-aid activity space(FAS) for a future ambulance suitable for the performance of 119 EMT. Methods: Questionnaire was filled out by the 124 EMT in 119 centers. The questionnaire consisted of 3 sub factors including the satisfaction and compatibility of the FAS. The satisfaction and compatibility was analyzed based on characteristics of the subjects. Results: The satisfaction rate of the FAS within the ambulance was an average of 2.23, and the compatibility category got an overall average score of 2.26. The lowest ranked criteria in the satisfaction and compatibility factor was the functionality of storage space showing 1.93 and 1.88, respectively. The best position of the paramedic seat was the top side of the patient, near the head, which is suitable for patient assessment and treatment. Conclusion: During patient transportation of 119 EMTs, for efficient work process, a layout design of the FAS should be based on ergonomics that satisfied the performance function.

The Relationship between Brand Authenticity, Brand Equity and Customer Satisfaction

  • TRAN, Van Dat;VO, Thi Ngoc Linh;DINH, Thu Quynh
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.4
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    • pp.213-221
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    • 2020
  • This study examines the relationship between brand authenticity, brand equity, and customer satisfaction. A total of 263 participants participated in this study. Participants rated a set of three brands: Apple, Starbuck, and Nike. Each participant rated the extent to which the items described his or her authenticity with the brands listed, the equity of the brands listed, and feelings of satisfaction toward the brands. This study employs confirmatory factor analysis and structural equation modeling. The results indicate that 1) brand authenticity positively relates to brand equity, and 2) brand authenticity effects to customer satisfaction. The findings suggest that marketers can use the brand authenticity for assessment, planning, and tracking purposes to understand the authenticity of their brands for their customers. Products of authenticity brand are better liked, viewed as higher quality, offer greater value and are more likely to be purchased than less authenticity brand. They can command a significant price premium. The findings provide useful support and evidence for brand management, as well as companies in other developing countries, to engage more in brand practices as a core element of their strategic and brand management. This means that managers should work to increase perceptions of authenticity for their offerings.

A Study on the Evaluation of Classroom Environment for Open Education (열린 교육(敎育)의 관점(觀點)에서 본 교실환경(敎室環境) 평가(評價)에 관한 연구(硏究) - 경상북도(慶尙北道) 공립초등학교(公立初等學校) 교사(敎師)를 대상(對象)으로 -)

  • Park, Chang-Hwan;Kim, Ick-Hwan
    • Journal of the Korean Institute of Educational Facilities
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    • v.9 no.1
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    • pp.5-14
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    • 2002
  • This study extracts the plan that is suitable to open education through the assessment and analysis of the open education environment. For this, the questionnaire survey of teachers at the elementary school in Kyengsang-bukdo was used. The results of this study can be summarized as follows; 1) In the estimation of satisfaction on the classroom environment for open education, although the score of "Comfortableness" is high, the scores of "Variety", "Convenience", and "Silence" are low in satisfaction. 2) The image on the classroom environment is highly regarded in general in "Stability", "Nobleness" and "Activity". However, it is necessary to devise some methods to improve the image on "Stability", when removing the wall between classrooms and corridors. 3) To improve the satisfaction and image associated with classroom environment, it is important to maintain suitable size of school and density of classroom. 4) The factors of satisfaction and those of image are correlated each other. Thus, to enhance the total image on the open class, it is necessary to improve the whole classroom environment.

A Study on Home Health Care Service and the Level of Client Satisfaction (가정간호 서비스내용 및 만족도에 대한 조사연구)

  • Jo, Mi-Ja;Hyun, Hye-Jin;Yun, Soon-Nyoung
    • Journal of Home Health Care Nursing
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    • v.2
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    • pp.52-59
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    • 1995
  • This Study was done to examine the home health care service provided by home care nurses and the level of client satisfaction. Data were collected from 60 clients who received services from a home care center. The tool for measurement of satisfaction was composed 13 items and was 3 score scale. The results of this study are summarized as follows ; 1. By the disease pattern, subjects were distributed into cardiovascuvr disease(73.5%), digestire disease(10.2%), endocrine disease (6.1%), Senile dementia(6.1%) and the others(4.0%). 2. By the disease pattern, provided home health care services were follows; In cardiovascular disease and digestire disease, direct nursing service, education and physical assessment were provided every time. In senile dementia, direct nursing services were mainly provided and transfer and medication were rarely provided. 3. The level of satisfaction on provided home health services was high; mean score was 2.4 out of 3.

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The Assessment of Foodservice Satisfaction by Orthopedic Patients according to their Involvement (정형외과 환자의 관여도에 따른 병원급식 만족도 분석)

  • Sim, Eun-Yeong;Yun, Seok-Gwon;Hong, Wan-Su
    • Journal of the Korean Dietetic Association
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    • v.10 no.2
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    • pp.184-189
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    • 2004
  • The purposes of this study were to evaluate the quality of hospital food services in view of patients in orthopedic wards and accomplish the quality improvement in hospital foodservice operations. Quantitative questionnaires for patients containing foodservice satisfaction and demographic information were developed. A survey of 8 general hospitals was undertaken and detailed information was collected from 290 patients in orthopedic wards. The collected data were processed using the SAS PC 6.12 for descriptive analysis, t-test. In demographic information of patients, 32.6% was over 50 years old and 31% was hospitalized over 30 days. 80% of patients was taking normal diet. 47.7% and 47.9% of patients showed moderate appetite and moderate pain respectively. The overall satisfaction score for patients was 3.24 out of 5, showing slightly higher level than the average score(3.00). According to foodservice involvement scores of patients, they were divided into two groups which were high involved group and low involved group. Two groups showed significant differences in taste of meals, variety of menu, punctuality of meal times, temperature of meals and portion size. The foodservice involvement factor which affected significantly patient foodservice satisfaction was 'kindness of foodservice staff'.

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Analysis of Confidence and Satisfaction Degrees for Korean Health Information Web-Sites (국내 건강정보 웹사이트의 신뢰성과 만족도 현황 분석)

  • Cho, Kyoung-Won;Woo, Young-Woon
    • The Journal of the Korea Contents Association
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    • v.7 no.3
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    • pp.110-117
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    • 2007
  • We analyzed 18 representative Korean health information related web-sites for assessing confidence and satisfaction. The 18 representative web-sites are selected by rank information of a ranking web-site for Korean web-sites. In order to analyze confidence and satisfaction degrees on the 18 web-sites, we used 19 assessment criteria and 5 important elements of our former research paper. In the results, we found out the present states of confidence and satisfaction degrees of Korean health information web-sites and we presented methods for utilizing these results for web-site administrators and health consumers.

Impact of Rural Village Consulting Service Quality on Resident Satisfaction and Business Performance - In Case of Muju County in Jeollabuk-do - (농촌마을 컨설팅의 서비스 품질이 주민만족과 사업성과에 미치는 영향 - 전라북도 무주군을 사례로 -)

  • Baek, Koung-Moon;Jang, Dong-Heon
    • Journal of Korean Society of Rural Planning
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    • v.25 no.2
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    • pp.23-33
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    • 2019
  • The study aims to measure the quality of consulting services for village-building projects in rural areas. To this end, the government wanted to analyze the impact of the quality of service on residents' satisfaction and business performance in villages that are receiving consulting services. As a result of the empirical analysis of the case areas, the five-dimensional tangibles, reliability, assurance and empathy of the quality of consulting services in rural villages had a defining influence on the residents' satisfaction. And the residents' satisfaction of consulting services had a defining influence on the business performance of the village with tangibles, reliability, and assurances. The main implications presented on the basis of these results were analyzed that it was necessary to universalize the assessment of service quality, to strengthen the burden of the village on the cost of consulting services, and to induce participation through a sufficient understanding of the villagers' business.

The Effects of Flipped Learning on Self-Directed Learning and Class Satisfaction in a Class of College Physical Therapy Students (플립 러닝(Flipped learning)이 전문대학교 물리치료과 학생들의 자기주도 학습과 수업만족도에 미치는 영향)

  • Chung, Eunjung
    • Journal of The Korean Society of Integrative Medicine
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    • v.6 no.4
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    • pp.63-73
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    • 2018
  • Purpose : This study aims to verify the effects of flipped learning on self-directed learning and class satisfaction in a class of college physical therapy students. Methods : The subjects were 97 students in College A who had registered for musculoskeletal examination and assessment and practice at the second semester of 2017. All subjects were measured with the self-directed learning questionnaire for college student proposed by Lee et al., and the class satisfaction questionnaire proposed by Lee et al., before and after intervention. The collected data were processed using a computerized statistical program SPSS Win version 21.0. Mean, standard deviation, paired t-test and Cronbach's alpha coefficient were calculated. Results : The results showed significant differences in goal setting, identify resources for learning, effort attributed to results, self-reflection of self-directed learning and problem solving excellence, class methods and contents attention and understanding(p<.05), class interest of class satisfaction(p<.05). Conclusion : These results suggest that flipped learning improves learning motivation and attitudes. Therefore, follow-up study is necessary to investigate further the application of flipped learning in various students and teaching methods.