• 수산해양교육연구
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• 제24권2호
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• pp.166-179
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• 2012

This study shows how the service quality of port supply industry impacts with customer satisfaction and relationship orientation. Through previous research, service quality of port supply company is considered, at the same time, the key factor of service quality is divided into tangibles, reliability, responsiveness, assurance and empathy. Sample design is based on shipping companies which are registered in Korea Ship owners' Association and Korea Ship managers' Association from Aug. 8 through 26 in 2011. And total of 275 questionnaires are collected from shipping companies in Busan and Kyong nam. Result of this study would be utilized in marketing strategy for port supply industry. In the future research, based on analysis of port supply company's characteristics, the study for port supply industry which are perceived by customers could be conducted.

• 한국의류학회지
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• 제25권7호
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• pp.1215-1226
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• 2001

The purpose of this study is to develop a model of adolescent's conspicuous consumption on clothes. For this study, questionnaires were administered to 400 adolescents in Kwang-Ju. Employing a sample of 283, data were analyzed by using the structural equation model of the Lisrel analysis, in addition to cronbach's alpha coefficient for reliability and confirmatory factor analysis for validity. The results of this study was found that a conceptual model for adolescent's conspicuous consumption on clothes was judged to provide acceptable goodness of fit. Specifically, materialism and clothing conformity had a direct effect on conspicuous consumption on clothes, and materialism, hedonic shopping orientation and clothing interests had a indirect effect on conspicuous consumption on clothes. The results indicated that clothing conformity had important influence on conspicuous consumption and its influence on adolescent's conspicuous consumption was mediated by materialism, hedonic shipping orientation and clothing interests.

• Carbon letters
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• 제16권2호
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• pp.86-92
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• 2015

Multi-walled carbon nanotube (MWCNT)/polycarbonate (PC) nanocomposite was prepared by direct melt mixing to investigate the effect of the shear rate on the surface resistivity of the nanocomposites. In this study, an experiment was carried out to observe the shear induced orientation of the MWCNT in the polymer matrix using a very simple melt flow indexer with various loads. The compression-molded, should be eliminated. MWCNT/PC nanocomposite sample exhibited lower percolation thresholds (at 0.8 vol%) and higher electrical conductivity values than those of samples extruded by capillary and injection molding. Shear induced orientation of MWCNT was observed via scanning electron microscopy, in the direction of flow in a PC matrix during the extrusion process. The surface resistivity rose with increasing shear rate, because of the breakdown of the network junctions between MWCNTs. For real applications such as injection molding and the extrusion process, the amount of the MWCNT in the composite should be carefully selected to adjust the electrical conductivity.

• The Korean Journal of Ceramics
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• 제6권3호
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• pp.236-239
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• 2000

Both the X-ray diffraction data of the normal direction in the sample orientation and the pole figure data of three reflections, (111), (200) and (220), were used to do the Rietveld refinement for the copper sheet prepared by a cold rolling process. The agreement between calculated and observed patterns was not satisfactory, which was attributed to the preferred orientation effect of the copper sheet. The Rietveld refinement for the copper sheet could be done successfully by applying the pole density of each reflection obtained from the corresponding inverse pole figure to the X-ray diffraction data of the normal direction. The R-weighted pattern, $R_{wp}$ was 12.99% and the goodness-of-fit indicator, S, was 3.68.

• 한국세라믹학회지
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• 제30권12호
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• pp.1066-1070
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• 1993

When looked upon as a polycrystalline, ceramics have two basic differences from a single crystal. One is that there exist grain boundaries, the other is that the crystal axes of each small crystal are arranged in random directions. But the crystal axes fo small crystals which compose ceramics may be made to have the tendency of being arranged in a specific direction. This is called that the crystal axes are oriented. The degree of the direction arrangement of the crystal axes is called orientation. In order to orient the crystal axes effectively, the fiberous barium titanates were made through KDC method and the ion exchange method. And then they were arranged through pressing, doctor blade, and syringe. As the result of Lotgering evaluation, the sample oriented through syringe showed the highest orientation. After sintering, though the most particles that had been fiberous shaped became global shape viewed through SEM, the orientation of the crystals was reinforced by means of sintering.

• 한국전기전자재료학회:학술대회논문집
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• 한국전기전자재료학회 1988년도 추계학술대회 논문집
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• pp.46-46
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• 1988

Structural and magnetic properties of Co-Cr-Mo films were investigated in connection with sputtering conditions. Films were prepared using a convention RF sputtering system. X-ray diffractometry, scanning electron microscopy and transmission electron microscopy were employed to investigate structure properties. Vibrating sample magnetometry was used for coercivity and saturation magnetization measurements. Co-Cr-Mo films displayed reasonable values of perpendicular coercivity and saturation magnetization for perpendicular recording media and showed good perpendicular orientation of the hcp c-axis to the film surface. Perpendicular coercivity was strongly dependent upon substrate technique showed better c-axis orientation than hose using the stationary substrate. Co-Cr-Mo films of 2.9 at. % Mo content showed maximum perpendicular coercivity and saturation magnetization. The films deposited at lower Ar pressure showed good magnetic properties. There was no explicit relationship between the columnar structure and c-axis orientation. Co-Cr-Mo films was found to have suitable structural and magnetic properties for perpendicular recording media.

• 한국콘텐츠학회논문지
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• 제16권6호
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• pp.726-738
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• 2016

본 연구는 국내 보험기업의 고객충성도를 제고하는데 있어 m-CRM 특성, 시장지향성 및 관계품질의 선행변수와 관계기간을 조절변수로 하여 이들이 고객충성도와의 인과적 관계를 규명하는 것을 연구의 목적으로 한다. 본 연구를 위해 국내 보험서비스에 가입경험이 있는 255명을 대상으로 공변량구조모형으로 분석한 결과 첫째, m-CRM 특성과 고객지향성은 각각 관계품질과에 긍정적인 영향을 미치지만, 경쟁지향성은 유의하지 않은 것으로 나타났다. 둘째, 관계품질과 고객충성도의 관계에서 관계품질이 높을수록 고객충성도에 유의적인 영향을 주는 것으로 나타났다. 셋째, 관계기간에 따라 관계품질이 고객충성도로 미치는 영향이 차이가 있음이 검증되었다. 이는 보험기업의 관계기간의 역량정도에 따라 고객유지율이나 구전효과 등이 달라질 수 있음이 확인되었다. 따라서 보험업체의 경우 차별화된 m-CRM 특성과 고객지향성은 고객만족, 신뢰 및 충성도에 매우 큰 역할을 기여하고 있으며, 고객과의 장기적 유대관계를 지속적으로 형성하는 것이 중요하다고 볼 수 있다.

• 한국의류학회지
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• 제26권11호
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• pp.1615-1626
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• 2002

The purpose of this study was to investigate the effect of shopping orientation, and service quality and satisfaction on impulsive buying behavior in two types of apparel store. The sample consisted of 616 females aged 20-30 who were shopping at department stores and shopping malls in Busan. Data were analyzed with factor analysis, t-test, cross analysis and path analysis. The results showed that consumers of department stores showed more strongly convenient orientation than those of the shopping mall, consumers of the shopping mall showed more strongly recreational orientation and practical orientation than those of the department. Stores services of the department were perceived better than that of the shopping mall in promotional services, salespersons' services and environmental services. But it didn't show any differences between store types in product services. Consumers 'satisfaction with the service was greater in department stores than the shopping mall. But it didn't show any difference between apparel store types in the impulsive buying behaviors. Impulsive buying behavior of department store shoppers is directly affected by a shopper' shopping orientation as well as store service quality perceived by shoppers rather than a shopper' satisfaction. The service quality does not have directly related to consumers’ service satisfaction. The causal relationships of impulsive buying behaviors showed similarity in shopping malls and department stores. The perceived quality and satisfaction with store service were higher at department store than shopping malls. In impulse buying behavior of a department store was directly affected by a shopper' shopping orientation as well as store service quality perceived by shoppers rather than a shopper’ store service satisfaction.

• 대한영양사협회학술지
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• 제19권1호
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• pp.82-94
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• 2013

The purposes of this study were to measure the service mind and customer orientation of employees and to identify the effect of service mind on customer orientation in elementary school foodservices. The questionnaires were distributed to foodservice employees of the 19 elementary schools, but collected from 12 schools in Gwangju, Gyeonggi. The statistical data analysis was completed using SPSS (ver. 18.0) for the independent sample t-test, ANOVA, Cronbach's alpha, principal component analysis, hierarchical & K-means cluster analysis, Pearson' correlation analysis, and multiple regression analysis. Foodservice employees highly rated their service mind (3.94 out of 5 points), especially their perceptions on the importance of service (4.13 points). The effort to provide service was significantly different depending on the serving place (P<0.05). Employees had a high level of customer orientation (4.02 points), which was significantly influenced by age, position, or career (P<0.05), and cook license (P<0.01). As a result of cluster analysis for service mind, employees were divided into two groups: a low-service mind group (cluster 1) and a high-service mind group (cluster 2). Cluster 2 had a significantly higher overall customer orientation than cluster 1 (P<0.001). The pride in providing services (${\beta}$=0.390, P<0.01) and the perception of the importance of services (${\beta}$=0.297, P<0.05) showed a significant and positive effect on customer orientation.

• 통상정보연구
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• 제17권1호
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• pp.193-214
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• 2015

본 연구는 국제통상 환경에서 원자재 수출입 기업의 전략적 공급사슬지향성과 공급사슬 성과의 관계에서 혁신활동과 정보공유 활동의 매개효과를 분석하려는 목적으로 진행하였다. 455개 응답 표본을 대상으로 매개효과를 포함한 7개의 가설을 구조방정식 모형으로 실증분석 하였다. 분석 결과 전략적 공급사슬지향성은 공급사슬 혁신활동에 긍정적 영향을 주었으나 정보공유 활동에는 영향을 주지 못하였다. 공급사슬 혁신활동은 정보공유 활동과 공급사슬 운영성과에 모두 긍정적 영향을 주었다. 정보공유 활동은 또한 공급사슬 운영성과에 긍정적 영향을 주었다. 매개효과 검정에서는 공급사슬 혁신활동이 전략적 공급사슬 지향성과 정보공유 활동 사이에서 완전매개 효과를 정보공유 활동은 공급사슬 혁신활동과 공급사슬 운영성과 사이에서 유의한 부분매개 효과를 보여주었다.