• Title/Summary/Keyword: Role Ambiguity

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사회복지사의 소진과정(Burnout Process) 모델 - 직업관련 스트레스 요인, 직무스트레스와 전문직효능성에 의한 소진 경로분석 - (Burnout Process Model of Social Workers: Analysis of the Paths from the Job-related Stressors, Job-stress and Professional Self-efficacy to Burnout)

  • 이명신
    • 한국사회복지학
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    • 제56권4호
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    • pp.5-34
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    • 2004
  • 사회복지사들의 소진결정과정에 영향을 미치는 요인을 조사하고자, 직업과 관련된 8가지 스트레스요인(업무모호성, 업무과중, 문제해결의 어려움, 클라이언트와의 갈등, 수퍼바이저의 지지결여, 기관내 의사소통의 폐쇄성, 관료주의, 무책임성), 4종류의 매개요인(직무스트레스, 전문직역할수행, 기관정책 준수, 클라이언트에 대한 편파성)과 소진의 4구성요인(신체적 탈진, 심리적 탈진, 비인간화, 개인전 성취)으로 이루어진 포괄적인 연구모델을 개발하였다. 본 연구에서 개발된 모델은 사회복지사 207명으로부터 수집된 설문조사 자료를 통하여 검증되었다. 경로분석을 사용하여 변인들 간의 구조관계를 설명할 수 있는 최적 이론구조모델이 선정되었다(df=66, $x^2$=63.250, GFI=0.962, CFI=1.00). 자료분석 결과, 소진은 업무모호성과 업무과중, 문제해결의 어려움, 클라이언트와의 갈등, 수퍼바이저의 지지결여, 기관내 의사소통의 폐쇄성 등의 직업관련 스트레스요인에 의해 증가되는 것으로 나타났다. 한편, 소진을 결정하는 감정적 경로의 매개변인인 직무스트레스는 전문직 역할수행과 기관정책 준수의 정도를 증가시키며, 소진(신체적 탈진, 심리적 탈진, 비인간화)을 증가시키는 것으로 나타났다. 반면, 소진과정의 인지적 경로를 구성하고 있는 전문적 효능성은 전문직역할수행의 정도가 높고 기관 정책준수의 정도 및 클라이언트에 대한 편파성이 낮을 경우 증대되며, 소진을 감소시키는 것으로 나타났다.

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방송 종사자의 역할스트레스, 고용불안정성, 자기효능감이 직무열의에 미치는 영향 (The Impacts of Broadcasting Staff's Role Stress, Job Insecurity, Self-efficacy on Job Engagement)

  • 오미영
    • 한국콘텐츠학회논문지
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    • 제16권5호
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    • pp.449-462
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    • 2016
  • 이 연구는 오늘날 날로 경쟁이 심화되고 있는 국내 방송계 종사자의 역할스트레스, 고용불안정성 및 자기 효능감 인식을 살피고 궁극적으로 어떠한 요인이 직무열의에 가장 큰 영향을 미치는지 밝히고자 하였다. 지상파 TV, 케이블 TV, 종합편성 TV에 근무하는 343명을 대상으로 실시한 연구 결과 방송 종사자들의 역할스트레스가 높게 나타났으며 이 가운데 역할갈등 문제가 가장 심각한 것으로 드러났다. 그러나 고용불안정성에 대한 인식은 낮은 편이었으며, 자기효능감과 직무열의는 높게 나타나는 등 직무수행과 관련한 인식이 긍정적인 편이었다. 방송 종사자들의 직무열의와 관련해서는 역할모호가 부정적 영향을, 자기효능감은 긍정적 영향을 미치고 있음을 확인하였으며 이 가운데 자기효능감의 영향이 더 큰 것을 알 수 있었다.

개원의 역할스트레스 척도 개발 및 타당화 연구: 1차 의료기관 개원의를 중심으로 (A Study on the Development and Validation of the Local Clinic Medical Doctor Role Stress Scale: Focusing on Local Clinic Medical Doctor)

  • 송영아;김지현
    • 보건의료산업학회지
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    • 제12권1호
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    • pp.23-34
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    • 2018
  • Objectives : This study developed and validated the local clinic Medical Doctor Role Stress Scale(MDRS). Methods : The interviews were conducted with 12 local clinic medical doctors to develop final preliminary questions. The scale was developed using statistical item analysis, exploratory and confirmatory factor analysis surveys with local clinic medical doctors in Seoul, Busan, Daejeon, and Gyeonggi province. Results : The MDRS developed in this study consisted of 14 items and three factors. The factors were role conflict, role ambiguity and role overload. The three factors explained 56.71% of the total variance, and the internal consistency of this scale was .90. The internal consistency for each factor was .81 ~ .90. Confirmatory factor analysis through a separate sampling met the fit criteria (CFI = .941, TLI = .927, RMSEA = .079, SRMR = .069). Conclusions : The results indicate that this scale is a reliable instrument for assessing local clinic medical doctor role stress.

IS 조직의 직무스트레스에 관한 실증적 연구 (An empirical study on the Job Stress in IS Organization)

  • 이선규;이웅희;서명지
    • 산업경영시스템학회지
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    • 제26권1호
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    • pp.40-46
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    • 2003
  • The employees in information system organization are highly exposed to stress. However, there is little theoretical or empirical study on the effects of job stress on IS organizations. A major reason is because few researchers consider consequences of job stress. The major purpose of this study is to verify negative effects of job stress for IS organization. This study have three purposes : to investigate the relationship between job stressors and perceived job stress; to understand the effect of perceived job stress and job attitude - job satisfaction, job involvement; to examine the role of moderators such as social support and personality in the relationship between job stressors and perceived job stress in information system organizations. The results of this study suggest that job stressors such as role overload and role ambiguity are significantly related to perceived job stress, the higher the perceived job stress is the lower the job attitudes such as job satisfaction and job involvement, and the employees' personality has moderating effects between the job stressor and perceived job stress.

직무요구와 직무자원이 직무탈진에 미치는 영향 - 일반 사무직과 서비스직의 비교 (The Effects of Job Demands and Job Resources on Job Burnout - A Comparison of office workers with service employees.)

  • 윤장원
    • 한국신뢰성학회지:신뢰성응용연구
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    • 제6권4호
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    • pp.255-274
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    • 2006
  • Recently firms become largely changed because of rapid technological innovation and serious global competition. It induces job stress of workers and finally leads to job burnout. This study aims to find the effects of job demands and job resources on job burnout. Job demands contains role ambiguity, role conflict, role overload and job characteristics. Job resources contains job control and feedback, involvement in decision making, learning opportunity and social support. The result reveals that job demands raises job burnout and job resources decreases job burnout. And it reveals that the effects of job demands and job resources on job burnout differs slightly according to job categories.

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1인 사서교사의 인적 네트워크 특성에 관한 탐색적 연구 (An Exploratory Study on the Characteristics of a Solo Teacher Librarian's Personal Networks)

  • 강재연;박지홍
    • 정보관리학회지
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    • 제39권4호
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    • pp.215-239
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    • 2022
  • 인적 네트워크는 지식공유의 중요한 창구로서 암묵적 지식을 비롯한 다양한 정보문제에 주요한 해결 수단이 될 수 있다. 특히 조직에서 1인으로 구성된 학교도서관의 사서교사(또는 사서)의 경우, 업무를 위한 인적 네트워크는 조직 내부 구성원보다는 동일 직무를 담당하는 조직 외부인과의 관계가 효과적일 수 있다. 이에 본 연구는 1인 사서교사의 업무 관련 인적 네트워크 특성을 탐색하고 이러한 네트워크 특성과 직무 만족 및 역할 모호성 해소와의 관계성을 파악하는 것을 목적으로 한다. 서울시 지역 내 사서교사 네트워크 협의회 1곳을 대상으로 설문조사를 실시하였으며, 수집된 설문데이터는 소셜네트워크분석(SNA: social network analysis) 방법을 활용하여 분석하였다. 연구결과, 사서교사의 인적 네트워크는 네트워크 협의회 내 대표 교 이력의 사서교사를 중심으로 업무 도움 관계가 활발하였으며, 저 경력의 초임 교사에게는 업무 도움을 요청할 수 있는 대상이 적은 특징이 확인되었다. 또한 개인의 인적 네트워크 특성은 직무 만족과 역할 모호성 해소에 영향을 주지 않는 것으로 나타났다. 연구결과를 토대로 1인 사서교사의 업무 관련 정보문제 해결을 위한 사서교사 간 협력 및 네트워크의 활성화 방안의 필요성을 제안하였다.

상급종합병원 전문간호사의 임상적 의사결정능력과 직무스트레스 간의 관계에서 역할 명확성의 매개효과 (Mediating Effects of Role Clarity between Clinical Decision-Making Abilities and Job Stress for Advanced Practice Nurses at Tertiary Hospitals)

  • 김민영;김정혜;최수정
    • 중환자간호학회지
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    • 제15권2호
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    • pp.27-38
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    • 2022
  • Purpose : The purpose of this study was to identify the mediating effect of role clarity in the relationship between clinical decision-making abilities and job stress among advanced practice nurses at tertiary hospitals. Methods : The participants were 137 advanced practice nurses. The assessment tools were clinical decision-making in nursing scale, role ambiguity scale, and Korean occupational stress scale (KOSS-26). Data were analyzed with the SPSS/24.0 program and mediation analysis was performed according to the Baron and Kenny methods. Results : There were significant relationships between clinical decision-making abilities and job stress (r=-.33, p<.001), and role clarity and job stress (r=-.29, p=.001). Role clarity showed partial mediating effects in the relationship between clinical decision-making abilities and job stress (Z=2.02, p=.043). Conclusion : Therefore, to reduce advanced practice nurses' job stress, it is necessary to develop a program and strategies to increase their clinical decision-making abilities.

호스피스.완화의료기관 종사자의 직무만족도에 영향을 미치는 요인에 관한 연구 (Study on Elements influencing on Job Satisfaction of Employees in Hospice and Palliative Care Organization)

  • 이명희;최화숙
    • 호스피스학술지
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    • 제7권1호
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    • pp.15-28
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    • 2007
  • This study was focused on figure out what kinds of elements are influencing on job satisfaction with approach of the educational system. It was also to figure out how work characteristics and role conflicts of employees influence on job satisfaction. Objects of study were employeeswho had been working in Hospice and Palliative medical center at least for 6 months, and they were doctors, nurses, ministers, and welfare workers. Collected materials were analyzed by Frequency Analysis, One-way ANOVA, Correlation Analysis, and SimpleRegression Analysis. Results from study can be summarized like below. The first, job satisfaction of workers in Hospice and Palliative medical center were 3.36, and this numerical value is pretty high over all. For saying from the higher to the lower satisfaction level, there were satisfaction with job itself, satisfaction with co-workers, satisfaction with seniors (superiors), and satisfaction with organizations, on the other hands, satisfaction with salaries was turned out as the lowest level among those. The second, role conflict was 2.63, and it is considered as the medium level. after inquiring into it by elements of role conflict, they felt many environmental difficulties compared to other workers in different fields such as environmental difficulty, role ambiguity, insufficient ability, process obscurity, etc. The third, work environment influencing on job satisfaction are as follows. Professional environment among characteristics of work environment was significant statistically. Job satisfaction of ministers was the highest; others were in the order of doctors, welfare workers, and nurses. For employment history, job satisfaction was higher as they have more and longer job experience including whole professional experience both in hospice and palliative medical center. In addition, participating in hospice and palliative programs, intensive training regularly was significantly. Job Motivation was also significant statistically. Especially, job satisfaction was higher when people decided to work in hospice and palliative medical center because of individual desire (self-realization). Lastly, influence of role conflict on job satisfaction is as follows. Environmental difficulty, role ambiguity, insufficient ability, process obscurity, etc showed the significant meaning statistically, and the lower role conflict was related with the higher job satisfaction. Suggestions for next study based on such results are as follows in order to improve or increase job satisfaction of employees in hospice/palliative medical centers. The first, to expand education opportunity of employees is needed to increase job satisfactionof hospice/palliatives medical centers. Participating in intensive programs and seminars by types of occupation and acquiring professional knowledge are very important since employees are motivated by those activities. For that, developing and activating intensive education/programs by professional occupations are suggested. The second, dividing roles of employees and determining each job's limit clearly in hospice/palliative medical centers are required. For that, study developing standard job regulations is suggested for each professional job. Lastly, developing and providing reasonable salaries is needed because low salaries of hospice/palliative medical centers are the absolute reason lowering job satisfaction. Therefore, this paper suggests improving the salary level of employees of hospice/palliative medical centers and developing practical plan for it.

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불확실성에 대한 인내력이 창업시도태도에 미치는 영향 (The Effects of Uncertainty Tolerance on Attitude toward Business Start-up Trying)

  • 하환호;변충규
    • 벤처창업연구
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    • 제10권4호
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    • pp.167-175
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    • 2015
  • 본 연구에서는 창업시도성공과 실패, 과정에 대한 태도에 영향을 미치는 선행변수로 불확실성에 대한 인내력에 주목하였다. 불확실성에 대한 인내력은 그 정도에 따라 위험에 대한 인내력과 모호성에 대한 인내력으로 구분할 수 있다. 본 연구에서는 위험과 모호성에 대한 인내력이 창업시도성공과 실패 및 시도과정 자체에 대한 태도에 미치는 영향, 그리고 창업시도성공과 실패 및 과정에 대한 태도가 창업시도태도에 미치는 영향을 경로분석을 통해 살펴보았다. 경로분석결과, 위험에 대한 인내력은 창업시도실패태도에만 부(-)의 영향을 미치는 것으로 나타났다. 모호성에 대한 인내력은 창업시도실패태도에 부(-)의 영향을, 창업시도과정태도에는 정(+)의 영향을 미치는 것으로 나타났다. 가설과 마찬가지로 창업시도성공태도는 창업시도태도에 정(+)의 영향을, 창업시도실패태도는 창업시도태도에 부(-)의 영향을, 창업시도과정태도는 창업시도태도에 정(+)의 영향을 미치는 것으로 나타났다. 이러한 연구결과를 바탕으로 연구의 학문적 의의와 실무적 시사점 그리고 연구의 한계점을 제시하였다.

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직장인의 직무만족도 관련요인 분석 - NIOSH의 직무스트레스 모형을 적용하여 - (Factors Related with Job Satisfaction in Workers - Through the Application of NIOSH Job Stress Model -)

  • 김순례;이복임;이종은;이경용;정혜선
    • 지역사회간호학회지
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    • 제14권2호
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    • pp.190-199
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    • 2003
  • This study was conducted to determine the factors affecting job satisfaction in workers by using the Job Stress Model proposed by the National Institute for Occupational Safety and Health (NIOSH). Data were collected from December 1 to December 30, 1999. The subjects were 2,133 workers employed at 155 work sites, who were examined using NIOSH Job Stress questionnaire translated by the Korea Occupational Safety ${\pounds}|$ Health Academy and Occupational Safety ${\pounds}|$ Health Research Institute. SAS/PC program was used for statistical analysis using descriptive analysis. Pearson's correlation coefficient, ANOVA, and Stepwise multiple regression analysis. The results of this study were as follows. 1. According to general characteristics of the subjects, job satisfaction was high in those with less number of children. 2. By work condition, job satisfaction was higher in those who were working in a permanent job position, were working with regular time basis than with shift basis, were working in regular shift hours than in changing shift hours, were working for a short period, and were working less hours and overtime works per week. 3. In terms of physical work environment, job satisfaction was significantly related to 10 physical environmental factors. In other words, job satisfaction was high in workers who were working in an environment with no noise, bright light, temperature adjusted to an appropriate level during summer and winter, humidity adjusted to an appropriate level. well ventilation, clean air, no exposure to hazardous substance during work hour, overall pleasant work environment and not crowded work space. 4. By work-related factors, job satisfaction was high in those with less ambiguity about future job and role, high job control/autonomy, and less workload. On the other hand, job satisfaction was low in those with little utilization of competencies, and much role conflict at work and workload. 5. As for the relationships between job satisfaction and the non-work related factors, job satisfaction was high in workers who were volunteering at different organizations or active in religious activities for 5-10 hours per week. 6. In the relationships between job satisfaction and buffering factors, significantly positive correlations were found between job satisfaction and factors such as support by direct superior, support by peers, and support by spouse, friend and family. 7. There were nine factors that affected job satisfaction in the workers: age, number of children, work hours per week, noise, temperature at the work site during summer, uncomfortable physical environment, role ambiguity, role conflict, ambiguity in job future, work load, no utilization of competencies and social support from direct supervisor. These nine factors accounted for 26% of the total variance in the multiple regression analysis. In conclusion. the following are proposed based on the results of this study. 1. The most important physical environmental factors affecting job satisfaction in workers were noise, role ambiguity, and work load, suggesting a need to develop strategies or programs to manage these factors at work sites. 2. A support system that could promote job satisfaction is needed by emphasizing the roles of occupational health nurses who may be stationed at work sites and manage the factors that could generate job stress. 3. Job satisfaction is one of the three acute responses to stress proposed in NIOSH job stress model (job satisfaction. physical discomfort and industrial accidents). Therefore, further studies need to be conducted on the other two issues.

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